Ratings based on 466 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from MI, USA

Great Service, friendly staff

Posted Aug 15, 2016
Pros: The all inclusive plan and the excellent service by the staff
Cons: The facility is a bit aged. Some suits could do with a remodel and new furniture.
Location: Activities desk can arrange local activities such as snorkeling, fishing, zip lining and ATV tours.
Great location by the beach to relax and have a good time. The food and service is excellent. One of the best all inclusive plans with everything from room service to full service restaurant style meals and drinks included.
Comment from Hotel Management
Aug 17, 2016 by General Manager, Hotel Management
Thank you so much for your glowing comments on the excellent service you received while staying at Velas Vallarta. It makes me really happy and proud to know it was one of the best all-inclusive plans you have experienced. We hope to see you become a loyal guest of ours. Warm greetings from Puerto Vallarta
4 out of 5
by A verified traveler from Sacramento,CA

First time in Puerto Vallarta

Posted Aug 14, 2016
Pros: Food and friendly staff.
Cons: Smell in the rooms. They need to clean air conditioner ducts from mold.
Location: 5 minutes from airport.
Good hotel, first room has smell of mold, we had to change the room and second room had less smell. Rafael at the check in was very helpful. Food is good: fresh and many healthy choices.
Comment from Hotel Management
Aug 14, 2016 by General Manager, Hotel Management
It was our pleasure to have you as our guest in your very first visit to Puerto Vallarta. I am very glad Rafael stepped up to ensure your vacation were off to a great start. I will definitely be taking the needed maintenance measures to ensure a situation like the one you came across does not present itself again. Best regards.
4 out of 5
by A verified traveler

Nice place overall

Posted Aug 13, 2016
Positives: excellent food, excellent alcoholic beverages(premium), great staff, beautiful fish ponds, restaurant reservations relatively simple, good small gym for cardio. Negatives: room did not have ocean view as advertised, minimal activities at beach or pool. Front desk refused to accommodate when requested to provide a better room. Not entirely impressed by the nightly shows. Setting/stage was cheap, small, and on some nights not well organized.
Comment from Hotel Management
Aug 14, 2016 by General Manager, Hotel Management
Thank you for your very nice comment. I am glad the entire family did have a very nice and comfortable stay. We appreciate your feedback as we continue to improve the vacation experience we offer. Our nightly entertainment is to be renewed as well as our activities program. We hope you will have the opportunity to visit this beautiful city by the Pacific Ocean in the near future.
5 out of 5
by A verified traveler from Texas

Gorgeous hotel on the beach

Posted Aug 5, 2016
Pros: Food, staff, service, beach
Cons: Nada
Location: Snorkrling, zip-lining, petting zoo with monkeys, great shopping. City is so modern.
Staff was soooo friendly and helpful, never wanted for anything that wasn't provided. Kids were pampered, food and facility was excellent. Will return for sure!
Comment from Hotel Management
Aug 6, 2016 by General Manager, Hotel Management
Cathy I am delighted to know our friendly staff went out of their way to ensure you had an excellent stay. The next opportunity to welcome you at Velas Vallarta can't come soon enough. Warm regards fom our family to yours.
4 out of 5
by A verified traveler

Nice all inclusive resort.

Posted Aug 1, 2016
Cons: the housekeeping and maintenance staff were very slow to respond. Had to call several time before any action was taken.
Location: Book a tour with Vallarta Adventure; Outdoor Adventure and Rhythms of the Night were the best out of the three we booked.
Good food, and excellent service. Landscaping was just like the pictures and well maintained. Pools were very nice; the beach was a little rocky with strong waves. We asked that the sofa bed in our room be replaced as it was not clean [2'x2' area of mold on the cushion]. So, that was disappointing after just checking-in. But watching recently hatched sea turtles make their way to the ocean that same night more than made up for the inconvenience.
Comment from Hotel Management
Aug 5, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your comments and perception regarding your experience at Velas Vallarta. Certainly summer is one of the busiest times of the year and I do apologize for the delay in from both housekeeping and maintenance. I have spoken with the managers of these departments and will take action as needed to reduce any annoyance to our guests. Our commitment is to deliver the best vacation experience possible and along with our “excellent service and good food” we will continue striving for excellence. Warm greetings from all of us.
5 out of 5
by A verified traveler from LA ca.

Very nice.

Posted Jul 31, 2016
Very nice. The service was excellent. Highly recommended for family and friends.
Comment from Hotel Management
Aug 3, 2016 by General Manager, Hotel Management
Thank you so very much for your high recommendation on Velas Vallarta. Our excellence in service and attention will be awaiting as the opportunity to return soon presents itself. Warm greetings from us all. Take care
4 out of 5
by A verified traveler from cdmx

No me agrado la habitación que me asignaron

Posted Jul 27, 2016
Al no gustarme me cambiaron a un hotel de la cadena llamado casa velas que resultó ser lo que yo quería para vacacionar, solo adultos y excelente trato, comida extraordinaria, habitación moderna y cómoda y la atención de primera
Comment from Hotel Management
by Gerente General, Hotel Management
Sr. Enrique nada nos da más gusto que el hecho de que pudiera conocer el concepto de lujo y sofisticación de solo adultos con el que cuenta nuestro hotel hermano Casa Velas. Me complace mucho saber que su estancia allí fue realmente una experiencia "de primera". No dude que estaremos esperándolo para deleitarlo en sus próximas vacaciones al paraíso. Saludos cordials.
5 out of 5
by A verified traveler from Bakersfield, CA

Great Hospitality

Posted Jul 25, 2016
Pros: The food and wine selection is great.
Location: Greta location with lots of things to do nearby. By the way I recommend The Outdoor Adventure. The whole family had a blast.
We have been to many all-inclusive hotels that are nice but the hospitality on this one was outstanding. Everybody wanted to make sure that we where comfortable. From the room cleaning to the restaurant staff they made us feel very welcome.
Comment from Hotel Management
Jul 28, 2016 by General Manager, Hotel Management
Thank you Fernando for recognizing our "outstanding" hospitality experience. It was of great pleasure to make you feel right at home and comfortable throughout your stay. Everybody in our team will be very happy to welcome you once more to Velas Vallarta in the near future. See you soon Fernando!
5 out of 5
by A verified traveler

Vallarta Trip w/o the kids

Posted Jul 20, 2016
Pros: Staff, food and the landscaping.
Cons: More activities during the day for adults and kids. Music by the pool should be on for longer hours.
Location: Private resort, beautiful, at bit far from downtown you need transportation to and from. There is a golf course nearby.
The staff was absolutely wonderful and attentive. The food was excellent, better than expected. Love the bar guys, they were always friendly and quick to serve.
Comment from Hotel Management
Jul 21, 2016 by General Manager, Hotel Management
Thank you so much for your warm words. All of us are very happy to learn you had such a wonderful stay with the little ones where everyone had fun and expectations were surpassed. It will be our pleasure to delight you with some more of our impeccable and friendly service upon your next visit to Puerto Vallarta. We will be awaiting for you.
5 out of 5
by A verified traveler from Las Vegas, Nevada

Excellent !

Posted Jun 26, 2016
Whe arrived late! The hotel staff surprised us and upgraded us to a suite over looking the ocean. The location is excellent and staff friendly.
Comment from Hotel Management
Jun 29, 2016 by General Manager, Hotel Management
Thank you Ribert for sharing your warm words with us. It will be our pleasure to host some more excellent vacation experiences in the near future. Best regards!