Ratings based on 618 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 17, 2017
Hotel was nice and very peaceful. The only Only down fall was the staff kept calling the room and offering free services in exchange for a free tour (time share). Very disturbing when your trying to rest.
5 out of 5
Recommended
for Everyone
by A verified traveler

the property is beautiful....the pool awesome.

Posted Feb 13, 2017
Pros: everything
Cons: more yoga classes
Location: all kinds of activities. We were much more interested in relaxing....we did
The staff, the pool, the beach (cold water but refreshing) the spa was wonderful - biggest surprise was how wonderful the food was both at the resort and the town of Buccerias so close had great restaurants. The dollar goes far too so the cost of the vacation was very reasonable.
Comment from Hotel Management
Feb 14, 2017 by Ler Medina, Residence Manager, Hotel Management
Thank you for your review. We really appreciate your preference.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Posted Feb 10, 2017
Fantastic!!!! The hotel is time shared, but they were not bothersome about it at all. The food & accommodations were excellent. The property is only 10 years old & very clean while being right on the beach. Perfect vacation with out the crazy drinking. I'll be back as soon as I can get there.
Comment from Hotel Management
Feb 11, 2017 by Ler Medina Residence Manager, Hotel Management
Hola Scott. Thank you for your review, we really appreciate your preference. Is always a pleasure to host guest like you.
4 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

We really love this place, but.......

Posted Feb 9, 2017
Pros: Every room has a view. The staff is great. The pool area is large and accomodating. The beach is awesome. Plenty of group activities at night.
Cons: The water pressure in the shower is terrible. Also, this year, for the first time, there was no English Channel for any of the major networks.
Location: There isn't much around without taking a taxi, but it a short ride to the shopping mall, to many other restaurants, etc. the area is safe for walking
We have been to this hotel/resort several times and we really do love it, but there is one thing i wish they would address. In order to get wet while taking a shower, you have to work pretty hard. Exaggeration of course, but the water pressure in the shower is really bad. I think they use restrictor shower heads to save water, but trying to rinse soap our of you hair can be somewhat of a challenge. The staff is so nice and accommodating. The spa is great, the pool is big enough with plenty of chairs and the beach area has more than enough chairs to enjoy the sun. The restaurants are OK. The margaritas are fabulous.
Comment from Hotel Management
Feb 11, 2017 by Ler Medina Residence Manager, Hotel Management
Hola Carol, thank you for your preference. We really appreciate your comments. we will work on all the áreas of opportunity and do a big effort to improve them and do it better for your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Wonderful place to recharge

Posted Feb 7, 2017
This was our first stay at the Villas, we loved every minute of it. The food is good, room is clean and well appointed, staff was wonderful and very helpful. Loved the beach, paddleboarding, volleyball and had no issues connecting in the hospitality room for wifi. The spa was wonderful and really enjoyed the pampering.
Comment from Hotel Management
Feb 8, 2017 by Ler Medina, Residence Manager, Hotel Management
Hola Ann, thank you for your review. we really appreciate your preference. I always a pleasure to have guest like you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton Alberta

beautiful hotel with great staff

Posted Feb 2, 2017
Pros: great staff, great food, perfect pool for kids. SPA IS AMAZING
Cons: an additional restaurant would be nice. Something of different ethnicity perhaps to give more variety. or even one night a week... perhaps a Japanese
Location: buecerias is a good bike ride or walk or quick cab. 30 min drive to Sayulita...which is amazing! large Mega (walmartish) 5 min cab
this hotel is immaculate and beautifully kept. Staff is excellent and works hard to make your stay enjoyable. We were all inclusive which is the only way you would eat at this hotel every day since the prices are higher than most. The food however is MUCH better than most restaurants. We enjoyed EVERYTHING on the menu! The activity team is fabulous. They work so hard its amazing. Lauren and Berrie were my daughters favorite! ALL of the staff is amazing. Now...the average age of the guests during our stay, I would guess to be around 70. Which we didn't mind because we weren't there for a party atmosphere. The pool is perfect for our little one. We had a great stay!
Comment from Hotel Management
Feb 3, 2017 by Ler Medina Residence Manager. , Hotel Management
Hola Amy, thank you for your visit and review, we really appreciate your preference. Gracias.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very well maintained hotel / resort.

Posted Jan 23, 2017
Very nice resort. Food prices are a bit high. It seems to be geared more towards the older golfing crowd than young people looking for a party. Overall nice stay..
Comment from Hotel Management
Jan 28, 2017 by Ler Medina, Residence Manager, Hotel Management
Thank you for your review. We really appreciate your
1 out of 5
by A verified traveler from Cuernavaca

Definitely not a 4 star hotel.

Posted Jan 22, 2017
Pros: Nothing.
Cons: Starting from management down to the very last detail.
Location: Location is far from the main area of Nuevo Vallarta.
The Check in staff is rude and don't honor Expedia Gold status of guests. I asked to speak to a manager and was told they were all busy. Two days later a manager called after reading my complain to expedia about my check in. Nothing was solved. Keep in mind this: * Rates are outrageous. * Swimming pools were very dirty, even though they smelled strongly of chlorine. *Service is below average in Puerto Vallarta. * Quality of food is poor. Stay away from this place!
Comment from Hotel Management
Jan 27, 2017 by Ler Medina, Residence Manager., Hotel Management
Hola Fidel, una vez mas le ofrecemos una profunda disculpa por no haber cubierto tus expectativas y como te lo mencione por teléfono usaremos tu experiencia como caso de estudio para entrenamiento de nuestro staff, mejorar nuestros procedimientos, así como nuestro servicio. Muchas gracias por tu tiempo y me reitero a tus ordenes.
3 out of 5
by A verified traveler

Hotel looks beautiful

Posted Jan 21, 2017
Staff was amazing. I didn't get what I reserved. Construction and staff moving things made it very noise day and night. I got bill slid under my door the first day to pay that night after they told me I could pay at the end. Wasn't overly impressed.
Comment from Hotel Management
Jan 27, 2017 by Ler Medina, Residence Manager, Hotel Management
we really sorry for no covering your expectations, We will use your comments as example for improving our services. Thank you for your time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place, great staff

Posted Jan 8, 2017
We stayed there for 3 nights. Great beachfront hotel, with lots of activities for kids and grownups. Awesome rooms, with all the amenities that you need. The room we got had a very nice balcony that you could watch the sundown with a drink. Great pools, very nice food and the staff was very courteous. Already planning to go back.
Comment from Hotel Management
Jan 19, 2017 by Ler Medina, Residence Manager, Hotel Management
Hola Dear Guest, thank you for your review. It is always a pleasure to host people that enjoy vacations.