Ratings based on 844 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from LV

Beautiful resort

Posted Jul 13, 2016
Hotel was great and free in room wifi would've made it a 10! The staff was great, especially our waiter at the beach and the pool, Oscar. Only draw back is that you need a car or a taxi every day just to get out and about.
Comment from Hotel Management
Jul 13, 2016 by Ler Medina, Rooms Manager, Hotel Management
Hola Cristian, thank you for your review. We really appreciate your preference.
3 out of 5
by A verified traveler

NIce property - Poor service

Posted Jun 26, 2016
Pros: Beautiful grounds, great pool...everything was great except the service in the restaurants.
Great beachfront property but very poor service in the restaurants - especially the pool bar (day) and Italian Restaurant (night). Ordered a bottle of wine and had to ask for it twice. Took forever to take our order and longer to get the meals.
Comment from Hotel Management
Jun 29, 2016 by Ler Medina, Rooms Manager, Hotel Management
Thank you for your feedback. We will work in our internal process to improve this details on services. We really appreciate your comments.
4 out of 5
by A verified traveler

Mis Vacaciones

Posted Jun 23, 2016
Pros: La alberca y sus habitaciones
Cons: Definitivamente la calidad de la comida y el servicio de los restaurantes
Muy agradable en general, especialmente el personal de limpieza, de la recepción, de todos los demás servicios, pero con mucha lentitud en todos los restaurantes.
Comment from Hotel Management
Jun 25, 2016 by Ler Medina, Gerente de Cuartos, Hotel Management
gracias por su visita y sus comentarios. Estamos trabajando en nuevas estrategias de servicio e innovando nuestros menús. Esperamos que en su próxima visita pueda ver las mejoras en nuestros restaurantes. Gracias por su preferencia.
4 out of 5
by A verified traveler from Denver

Good Stay

Posted Jun 7, 2016
Overall great resort, great food, staff is very nice & polite. Their fees are too much though. We had to pay (rental fee) to use the bikes for 1 hour. WIFI is not included they have a $10/charge, daily. Not needed being at this beautiful resort and by the beach but you would think they could include it.
Comment from Hotel Management
Jun 8, 2016 by Ler Medina, Rooms Manager, Hotel Management
Hola Ana, thank you for your review and opinion. We really appreciate your preference. We will consider it in our business plan.
5 out of 5
by A verified traveler from Tijuana BC

Hermoso hotel con vista al mar

Posted May 26, 2016
Vacaciones muy agradables, el servicio del hotel es excelente. Regresaría en mis próximas vacaciones
Comment from Hotel Management
May 31, 2016 by Ler Medina, Gerente de Cuartos. , Hotel Management
Hola Myrna, agradecemos mucho tu visita, siempre es un placer contar con huéspedes como tu. hasta pronto.
5 out of 5
by A verified traveler

Cuenta con toda la diversión y tranquilida

Posted May 24, 2016
No hay que salir del hotel. Es mucho más barato y VIP el trato y sin molestarte de nada. Exclente alojamiento. Yo regreso en breve !!!!!
Comment from Hotel Management
May 28, 2016 by Ler Medina, Gerente de Cuartos, Hotel Management
Muchas gracias por tu visita y preferencia, será un placer tenerte de regreso.
5 out of 5
by A verified traveler from Houston, TX

Best resort I've stayed at.

Posted May 10, 2016
Pros: Everything - No Negative Comments
Property was amazing. From the time I walked in until the time I checked out. Very clean. I'm going back in December.
Comment from Hotel Management
May 12, 2016 by Ler Medina, Rooms Manager, Hotel Management
Hola Nicky muchas gracias por tu review. Is always a pleasure to work for guest like you. see you in december
5 out of 5
by A verified traveler from Colorado Springs, CO

Great hotel

Posted Apr 29, 2016
Pros: Clean.
Cons: Stop the Villa Group from hounding you to death about a time share.
Wonderful hotel with great pools and beach! Terrific staff in restaurant.
Comment from Hotel Management
Apr 30, 2016 by Ler Medina, RoomsManager, Hotel Management
Hola Cheryl. Thank you for your review. we really appreciate your preference. We hope to have the opportunity of being your host again soon.
5 out of 5
by A verified traveler from Oregon

SO much fun!

Posted Apr 29, 2016
Pros: The landscaping was more beautiful then we could have imagined. Pretty much in awe at every turn from the flowers, waterfalls, torches and sunsets!
Cons: You can't get cocktails in your room unless you also order food. Room service was GREAT!
Location: The Malecon has so many fun clubs and lots of entertainment on the Pier.
All inclusive was AMAZING! If you like great food, service and margaritas served to you on the beach, you'll love this place. We've never been so spoiled in our lives!
Comment from Hotel Management
Apr 30, 2016 by Ler Medina, Rooms Manager, Hotel Management
Hola Kelly. Thank you for your review. we really appreciate your preference. It is always a pleasure to work for guest like you.
3 out of 5
by A verified traveler

Need to improve

Posted Apr 28, 2016
Pros: Food
Cons: Front desk
The lady who attended me at the front desk was not a happy person at all. She did not smile at me or recommended me any thing at my check in. Looks to me that. The main point at the hotel is make money out of the tourism. I was never told tips would be Charge anyplace I would eat. At your check out I found out that and I was never told Internet would be free because I am a gold member at Expedia. I was never told at my checking in. I have worked for five stars hotels in California and we always give the best of our services with happines. Food is good I have to be honest, but they need to improve at costumer s services.
Comment from Hotel Management
May 4, 2016 by Ler Medina, Rooms Manager, Hotel Management
Hola Henry, thank you for your feedback, we really appreciate your comments. We will reinforce our customer service with all our staff involved on this points.