Ratings based on 1,014 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Dallas, TX

Wonderful service and staff!

Posted Jul 25, 2016
Pros: The beach beds with canopy curtains are incredible. The Master Suite is roomy and comfortable.
Cons: Minor things like the fixtures in the bathrooms. Jacuzzi filled up very slowly.
Location: Right on the beach. Busy city street nearby if you want to walk around.
Everyone at Villa Premiere was so friendly! Javier and Cesar the beach waiters were always there with a smile. Faustino, Armando, and Edgar the restaurant waiters were very friendly. Vanessa the concierge was so helpful to us when we needed assistance. There was also Hugo and Lisandro and Isidro and Gabriella and Alejandro and Aurelio who made our stay incredible. Thank you all!!
5 out of 5
by A verified traveler from Puebla

WONDERFUL STAY!

Posted Jul 22, 2016
Pros: Everything
Cons: Perhaps the elevators could be renewed but not really necessary
Location: Location is awesome, just a few steps away from PV Malecon
We were treated like royalty from the second we checked in. The kind receptionist (Vanessa) was always ready to help and attentive. We were welcomed with 2 glasses of fresh sparkling white wine and provided with 2 refreshing towels. I was also pampered with a delicious and professional back massage that sent me floating to my bedroom... which was HUGE and had everything you may need to feel comfy: A huge king size bed with tons of pillows (2 of which were sent specially for us), a jacuzzi, a kitchenette/mini bar with tasty coffee and a beautiful view of Puerto Vallarta sea. Next day, we went just to the beach and lay down on those nice beds and once we had to check out (they kindly agreed to let us stay 1hr longer) they also provided us with a hospitality room so we could take a nice shower before taking off. This room was spotlessly clean... seriously, these guys really know how to make you feel at home!
5 out of 5
by A verified traveler

Beautiful hotel

Posted Jul 17, 2016
We booked the junior suite. The room was amazing. Jetted tub on the balcony overlooked a stunning panoramic ocean view. Pool and beach didn't disappoint. Staff great. Food good. Definitely coming back.
Comment from Hotel Management
Jul 21, 2016 by Manager, Hotel Management
Wow thanks you our small and adult only boutique style hotel is in the perfect location and excellent for all occasions. Our location makes it effortless to stroll down the Malecon, our local boardwalk, to take in the sights of Old Town Vallarta. Our location is also just on the outer edge of the downtown area so we are in a less crowded area as far as beach and traffic is concerned. Thank you so much for your feedback, we really appreciate it. Best wishes!
4 out of 5
by A verified traveler from USA

Not 4.5 Hotel in my opinion. But nice stay

Posted Jul 14, 2016
Pros: STAFF , cleanliness, good bed and linens, awesome view
Cons: Water pressure, unable to fill soaking tub , gave up taking to long. New refrigerator.
Location: Shopping,beach
Stayed in their nicest suite with spa and balcony. Upon arrival received sales pitch for time share, although i didn't like it, i must say they weren't pushy. The Hotel is well maintained but its getting tired, and not what i consider 4.5 star. Would rate property closer to 3.5 star. The staff however was 5 star . The rooms were clean. The food was ok but not 4.5 star. The view was awesome and the beach is right outside your room. Location is great for walking to shops. I would definitely stay here again, because of the service and friendly atmosphere.
Comment from Hotel Management
Jul 21, 2016 by Manager, Hotel Management
Dear Guest., Thanks for taking the time to write a review. Overall it sounds like you enjoyed our hotel. Villa Premiere has a program called the Privileged Club. We have a separate concierge department for the club members and they introduce this option to our guests upon check in. This program is not a time share, it is merely a designated membership for all of our repeat clients. The Privileged Club members receive great discounts and amenities. We started this club in response to our many repeat customers in order to reward them for their loyalty. There is absolutely no obligation and we apologize if you felt any pressure. We hope that you had safe travels back home. Once again, thank you for your time. Best wishes,
5 out of 5
by A verified traveler

Posted Jul 7, 2016
No late night bar, no casual dining. Fragrance in room was a incense stick. Room service was good, food was good
Comment from Hotel Management
Jul 15, 2016 by Manager, Hotel Management
We are glad to hear that you made it back home, safe and sound. Thank you so much for taking the time to write a review about your experience here with us, we really appreciate it. Best wishes to you and see you soon.
5 out of 5
by A verified traveler from Memphis

Absolutely Perfect!

Posted Jun 24, 2016
Pros: service, food, nice rooms, quiet, adults only
Location: I loved the location! Just a short walk to the malecon (boardwalk)! Loved this part of town (downtown).
I can't say enough about this place! My husband went on our honeymoon June 12-19 and it was far beyond our expectations! We loved the rooms! The manager gave us the master suite free for one night and it was gorgeous! We had the basic deluxe room the first night and it was beautiful as well. All the rooms have an ocean view balcony! We were in the premiere suite the other 5 nights…we got a free upgrade for going to their presentation for joining the travel club. Some people complain about this kind of thing but I can say this…we were not pressured into going to the presentation at all. We got a free breakfast and the room upgrade so to us, it was worth it. Now, for the rest of how awesome this place is….The staff!! OMG! The very best, personal service ever! They were always happy, friendly, and accommodating….Everyone from the manager, Alessandro, to the wait staff, Armando, Javier, Aurellio, Faustino, Jugo, Oscar, etc to the concierge, Carla and Lisandro at the front!!! They are all amazing! The food at all 3 restaurants and room service was also awesome and affordable! We plan to go back here every year for our anniversary!
Comment from Hotel Management
Jun 27, 2016 by Manager, Hotel Management
Dear Guest, Thank you so much for taking the time to write a review. We are happy to hear that you enjoyed Villa Premiere and your Amigos! We will pass the comment on to them, I´m sure they will remember you. Hoping that you made it back home safely. Take care and we will see you soon!
3 out of 5
by A verified traveler

Posted Jun 8, 2016
Not what we expected. Room was not that clean. The jacuzzi in the balcony should be spotless and it wasn't. The photos on the website are way better than reality b
Comment from Hotel Management
Jun 11, 2016 by Management, Hotel Management
Dear Guest, We are suprised to hear your feedback, and frankly a bit confused. If any guest encounters a suite that they feel is inadequate our staff always makes it right. We wonder if you informed our management about your situation because we would have taken care of it as soon as we heard of it. It is much better to give us a chance to make things right rather than complain once you´ve checked out and returned home. We feel that our website photos are an accurate representation of Villa Premiere and not altered for deceitful marketing purposes. Sincerely, Management
5 out of 5
by A verified traveler from Chicago

Best hotel in town!

Posted May 8, 2016
Pros: Location. No children. Basically everything!
Cons: Ability to get a cocktail in the evening, no bars are open, you have to go next door to their sister hotel which is not as nice.
Location: If you like to walk, this is the hotel to stay in. You can walk everywhere in town to the boardwalk, old town, markets or quick cab rides anywhere.
I cannot say enough great stuff about Villa Premiere, it was one of the best hotel experiences I have ever had in Mexico! From the check in until the check out, Top Notch! They do so many unique little touches that you don't expect and the staff is outstanding. Carla, the concierge, was extremely helpful with storing our purchases and going out of her way to make sure we were taken care of. Mary was extremely genuine with her hospitality. All the butler's who greeted you, handled your luggage and secured taxis where fantastic, especially Lisandro. Every guest we talked to said they would come back next year, and we will too when we return to PV!
Comment from Hotel Management
May 12, 2016 by Manager, Hotel Management
Hello Ms. Gloodt! Thank you so much for writing a review of your time spent here with us at Villa Premiere. We are pleased to find that you felt our service was special and unexpected. We hope that you had a safe trip back home. It was a pleasure to serve you and your friend. We look forward to your next visit. hasta pronto.
5 out of 5
by A verified traveler

Highly Recommend

Posted May 8, 2016
Pros: Really liked the adult-only. Thought it might be a bit too quiet for our rowdy group but it was fine. Place next-door was for families.
We had a 50th Bday celebration with 15 people. The rooms were great -stayed in the Master Suite -and the all-inclusive option was well-worth the price. Food was excellent and staff went above and beyond to make stay wonderful. Thank you to Carla who really ensured all the details were taken care of. Location was perfect...thanks Villa Premier for making our celebration special!
Comment from Hotel Management
May 10, 2016 by Manager, Hotel Management
Dear guest, We thank you for choosing Villa Premiere as your hotel destination. We love hearing back from guests and knowing they enjoyed their stay with us. Thank you once again, we hope to see you next year!
5 out of 5
by A verified traveler from Lakewood,CA

great vacation....again!

Posted May 1, 2016
Pros: Quality hotel, staff, amenities and location.
Location: there is a full range of land and water activities. ATV's, horse back riding, tours, zip line, fishing, snorkeling and many more.
This was our second trip in 3 years. We love this "adults only & all inclusive" hotel. Great staff, food and drinks. The swim up bar is a bonus! Short walking distance to more bars, restaurants and shops. So many other fun things t do as well.....cant wait to go back again! Thanks Villa Premier!
Comment from Hotel Management
May 3, 2016 by Manager, Hotel Management
Dear PhilVero2, We thank you for choosing Villa Premiere as your hotel destination. We love hearing back from guests and knowing they enjoyed their stay with us. Thank you once again, we hope to see you next year! gracias..