Ratings based on 1,079 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great location!

Posted Jun 25, 2017
Nice hotel, fabulous staff, rooms, particularly the shower needed cleaning and maintenance. Food was good, more limited since this is low season but tasty and varied.
Comment from Hotel Management
Jun 25, 2017 by Rooms Division Manager, Hotel Management
Thank you for sharing your comments and for your feedback. We hope you come back in the near future. Cheers.
5 out of 5
Recommended
for Couples
by A verified traveler

Amazing Getaway

Posted Jun 19, 2017
Honestly, we still think about our stay at Villa Premiere and it's been two whole years since! Everything from the welcome massage, to the cleanliness of the rooms, to the customer service was perfect! We definitely saw a lot of couples there, so it was more quiet and relaxing. We also loved the pool and cabanas on the beach and love how close it was to other sites. If we're ever back in Puerto Vallarta, there's no question that we're staying here again. Thanks for a great time!
Comment from Hotel Management
Jun 21, 2017 by Rooms Division Manager, Hotel Management
It was our pleasure to have you as our guest. We really look forward to welcome you back in paradise. Thank you for your great comments. Cheers.
4 out of 5
Recommended
for Everyone
by A verified traveler

An Experience Worthy of a Return Visit

Posted Jun 9, 2017
Pros: Just about eveything!
All aspects of the experience were extremely satisfying. The staff is so kind and attentive. The food is noteworthy and beautifully presented for an all-inclusive and the a la carte pricing is reasonable too. As mentioned in other reviews, the room service at times outshines the restaurant offerings but I found hits and misses in both regards. The location is perfect as it is close to the Malicon but just far enough away to be quiet relaxing. It was nice to be able to go to the sister sort next door for a change of pace. When returning to PV, I would defiantly be back.
Comment from Hotel Management
Jun 10, 2017 by Rooms Division Manager, Hotel Management
Dear Guest, It was our pleasure to pamper you and we feel happy that you enjoyed your stay. Thank you for your comments and we really look forward for your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Posted May 17, 2017
Beautiful hotel, clean, great service and delicious food. We will definitely be back!
Comment from Hotel Management
May 18, 2017 by Rooms Division Manager, Hotel Management
Dear Amanda, It is good to read that you enjoyed your stay. We look forward to welcome you back in paradise. Thank you, Marco Gordon
5 out of 5
Recommended
for Couples
by A verified traveler from Phoenix, AZ

Exceeded expectations! Wonderful!

Posted May 14, 2017
Pros: Service, balcony with tub and hammock, food, seated chair massage on check in, pool, beach access, quiet
Cons: Bed was a little hard but still comfortable
Location: Close enough to downtown Puerto Vallarta to walk but not so close as to be crazy at night. At the North end of the in town beach so little traffic.
My wife and I chose Villa Premier after surveying potential all-inclusive hotels in Puerto Vallarta for a one week get away vacation. We were consistently more than pleased with all aspects of this facility. We were greeted at the open air door by courteous (and not at all pushy) staff who took our bags and guided us the few steps to the check in desk where we were seated, given moist towels and glasses of champagne. The kind check in staff (with excellent English skills) helped us get checked in quickly and reviewed our all inclusive benefits. Also our selection from the pillow and aromatherapy menus were taken. After the few minutes of check in we sat, calmly sipping our champagne, until the complimentary seated chair massage. By this time, having not even seen our room, we were sold on this hotel and knew we'd be coming back. The grounds, while not large, were always well groomed and clean. The room was configured and scented before we even set foot in it. Our room included a balcony facing the beach (with ocean sounds soothing us to sleep) and with a sizable Jacuzzi tub on the balcony as well as a hammock. All inclusive comes with all food and alcohol (there is an alcohol not included plan too) so we indulged from the three restaurants on almost all meals. The food was very high quality and similar to the higher end restaurants we patronize back home. There is much more to say, but this place gets about my highest rating. Outstanding!
Comment from Hotel Management
May 15, 2017 by Rooms Division Manager, Hotel Management
Dear Rob, Thank you for sharing your comments. It is good to know that you enjoyed very much your stay from start to the end. We really look forward to welcome you back in the near future. Thank you,
5 out of 5
Recommended
for Couples
by A verified traveler

Total unexpected destination.

Posted May 10, 2017
Pros: The location is great. It's close to walking and shopping. Not far from the airport and downtown.
The staff is like family. They seem to fit well together and have a common purpose, treating their guests, first. We traveled as family and will certainly go back. I own property at the Mayan but would trade it in a heart beat for a room at the Villa.
Comment from Hotel Management
May 12, 2017 by Rooms Division Manager, Hotel Management
Dear Guest, We appreciate your comments and you always will have a room here in Villa Premiere. We look forward for your return. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2017
Wonderful location staff was very attentive. Would love to go back
Comment from Hotel Management
May 4, 2017 by Rooms Division Manager, Hotel Management
Dear Guest, Thank you for your comment and we hope that you come back to paradise in the near future. Cheers.
5 out of 5
Recommended
for Couples
by A verified traveler from Tenino, WA

Villa Premiere Boutique exceeded our expectations

Posted May 3, 2017
Pros: The Hotel is clean, with recent upgrades. All rooms have balconies, and face the beach. Waves lapping the shore lull you to sleep at night.
Cons: I'm not sure I'd change a thing, but I'm not all that picky. I'm more into the adventure. I like it like it is. It ain't broke, so don't fix it!
Location: The Hotel is located within walking distance of shopping, the boardwalk, restaurants, bars and of course, the beach. Take your camera!
From the moment we arrived, until the moment we left, we were pampered. The champagne and massage greeting soothed away the travel stresses. A personalized tour of the grounds, pools, restaurants, bars, and our room, had us feeling more like family than guests. The staff was very friendly, helpful and available. Their genuine goal was to ensure a wonderful and memorable stay for each and every guest. Maria, Jose, and the concierge staff set an enviable standard. We ate most of our meals at La Ceiba, The Maître d', Roman, and his staff are simply fabulous. At the pool, Hugo and Javier were ever attentive and eager to please. Take time to engage them in conversation. In addition to keeping our room spotless, we were offered several pillow choices and room fragrances. We were spoiled by evening turn down service with chocolate treats. The menu offerings were a food lovers paradise. Opt to be adventurous, and sample the variety of Mexican Specialties at both breakfast and dinner. Your taste buds will thank you. You'll find the room service menu has some unique offerings as well, and they're quick.
Comment from Hotel Management
May 3, 2017 by Rooms Division Manager, Hotel Management
Dear Bob, What a pleasure to read a comment like yours. It was a pleasure to have you as our guest and we can tell that you really enjoyed your stay. We really look forward to welcome you back in paradise in the near future. Thank you.
5 out of 5
Recommended
for Couples
by A verified traveler from San Francisco, CA

Nice, private resort right on the beach

Posted May 3, 2017
Pros: Staff, food, ocean view form room
Location: Right on the beach. Walking distance to the Malecon, boardwalk area with lots of shops and restaurants. Only about 20 minutes from the airport.
Great experience overall. Staff is very friendly and attentive. Hotel is small and adults only so it creates a really nice atmosphere. Food at all the restaurants is surprisingly good for a resort. Walking distance to the heart of the toursity areas of PV if you want to explore other bars and restaurants. Pool is small but nice and totally sufficient. Our room (and I think most) have awesome ocean views.
Comment from Hotel Management
May 3, 2017 by Rooms Division Manager, Hotel Management
Dear Will, You are right when you mentioned that all our rooms and suites face the ocean. Thank you for taking the time to write a comment as nice as yours. Hopefully you come back soon and we will be ready to pamper you as you deserved. Thank you.
5 out of 5
Recommended
for Couples
by A verified traveler from Phoenix, AZ

Our new favorite hotel

Posted Apr 26, 2017
Pros: Service, delicious food, peaceful ambience, location, live music nights
Cons: Room service was hit or miss. We did not receive our hot water that we ordered for tea, a couple times.
Location: It's nice that with the all-inclusive option, you can enjoy the restaurants and amenities at the hotel next door. Easy walk to the malecon, shopping
The service at this hotel is excellent. I have several food restrictions, and they specially prepared meals that I could eat, without ever making it seem like an inconvenience. The ambience is perfect for couples, or adults who just want to relax and enjoy the sound of the ocean. We especially enjoyed yoga on the beach every morning. It is also a nice easy walk to the malecon, either on the street or the beach. The spa has a sale on selected services each day, although their prices are already quite reasonable. We will definitely be back!
Comment from Hotel Management
Apr 27, 2017 by Rooms Division Manager, Hotel Management
Dear Jennifer, We are very happy that you left this type of comment and we noticed that you enjoyed very much your stay. Thank you for sharing and we would love you to come back in the near future.