Asking a refund from Expedia for Villa Premiere
Posted Jan 6, 2017
As we checked in, at about 3 PM, we were placed in a hotel room on the first floor that looked at trees and the restaurant, while we had reserved (and paid for) a room with ocean view. The manager was friendly, but simply apologized saying he had no room with ocean view available, but he could move us the next day to one that did. So, he suggested we do not unpack as we were moving sometime around 2 - 3 PM the next day. Also, we had requested a king bed, but all they had was rooms with 2 twins (not really big enough for 2 adults). So, one day of our vacation was pretty much gone. The new room was OK, but the 2 twin beds were not what we wanted. In a nutshell, the hotel sold a room they didn't have. We paid a substantial amount for 7 days hotel plus flight, so they owe us a refund for one night.
Comment from Hotel Management
Feb 8, 2017 by Rooms Division Manager, Hotel Management
Dear Mr. Mathieu,
We thank you for your comments and for your feedback.
Hopefully, the rest of your stay was as expected.
We take seriously every comment and we will work hard to be better every day.
We look forward to welcome you in the near future.