Ratings based on 791 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

Great experience!

Posted Feb 13, 2017
We would certainly go back to Villa Premiere. Loved the size of the hotel, great pool space, great location to walking into downtown, comfortable beds.
Comment from Hotel Management
Feb 13, 2017 by Rooms Division Manager, Hotel Management
Thank you for your great comments and we look forward to welcome you back in paradise. Cheers.
5 out of 5
Recommended
for Couples
by A verified traveler from Sunnyvale, California

A nice hotel close to town

Posted Jan 25, 2017
Pros: The beach location, all rooms face the ocean and excellent breakfasts.
Cons: Nothing at this time
Location: The walk to the old town takes about 10-15 minutes. That's where all the activities outside the hotel take place
The hotel was renovated last year. The staff is friendly and helpful. One of the hotel's best features is the location of the breakfast area directly on the beach; the breakfast itself is excellent. Very nice also is the hotel location in walking distance to downtown where all the restaurants and art galleries are. We will stay there again.
Comment from Hotel Management
Jan 26, 2017 by The Management, Hotel Management
Dear Guest, Thank you very much for choosing to stay with us and I'm glad to hear that your stay at Villa Premeire was pleasant, we look forward to welcoming you back to the hotel in teh near future. Best regards
5 out of 5
Recommended
for Couples
by A verified traveler from Chicago, Illinois, USA

January 2017

Posted Jan 25, 2017
Pros: We love the staff, the location and the food.
Location: It's an easy walk to the downtown area of 'Old Puerto Vallarta.' The hotel has wonderful restaurants with a variety of menu and venue options.
We were there for nearly a full week. We were able to take a wonderful whale watching sailing cruise. This was our fifth stay over the last few years. Our last previous was in January 2015. The hotel has made some wonderful remodeling improvements in the lobby and with new decks outside the restaurants and on the beach and in the guestrooms.. The staff are wonderful and many have been there over the years and remember us and greet us warmly. It's our favorite destination in Mexico.
Comment from Hotel Management
Jan 25, 2017 by Rooms Division Manager, Hotel Management
Dear Davenjean, We noticed that you enjoyed your stay very much. Our location, as you mentioned is privileged due to the closeness to the malecon. Our three restaurant offers a variety of delicious options for our guests.. We thank you for your loyalty and look forward to welcome you back in the near future. Cheers.
2 out of 5
by A verified traveler from Poway CA

Asking a refund from Expedia for Villa Premiere

Posted Jan 6, 2017
Pros: clean, nicely maintained, but evidently with a number of rooms that don't meet what is advertised
Cons: sell rooms they have, and do not sell rooms that do not meet the advertised ameneties
Location: Location is not bad. About 10 minutes walk from boulevard. In-house restaurant was empty, or almost empty, every night.
As we checked in, at about 3 PM, we were placed in a hotel room on the first floor that looked at trees and the restaurant, while we had reserved (and paid for) a room with ocean view. The manager was friendly, but simply apologized saying he had no room with ocean view available, but he could move us the next day to one that did. So, he suggested we do not unpack as we were moving sometime around 2 - 3 PM the next day. Also, we had requested a king bed, but all they had was rooms with 2 twins (not really big enough for 2 adults). So, one day of our vacation was pretty much gone. The new room was OK, but the 2 twin beds were not what we wanted. In a nutshell, the hotel sold a room they didn't have. We paid a substantial amount for 7 days hotel plus flight, so they owe us a refund for one night.
Comment from Hotel Management
Feb 8, 2017 by Rooms Division Manager, Hotel Management
Dear Mr. Mathieu, We thank you for your comments and for your feedback. Hopefully, the rest of your stay was as expected. We take seriously every comment and we will work hard to be better every day. We look forward to welcome you in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Not as special as it used to be.

Posted Dec 24, 2016
This is probably our 5th time at this hotel but the last time was about 7 years ago. A lot has changed and not all for the better. The hotel seems very focused now on pushing timenshare like options. The hotel was probably only half booked yet they would not give us a room on a higher floor without paying. For being a repeat customer this was not appreciated. Especially since the room they gave us shared a hallway with two other rooms and backed to the stairs when we specifically asked for something quiet. Breakfast and pool staff was great as usual.
Comment from Hotel Management
Feb 8, 2017 by Rooms Division Manager, Hotel Management
Dear TZ, Thank you for your comments and they will be share with our management. We appreciate your loyalty and look forward to welcome you back in the near future. Happy Holidays.
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Amazing boutique hotel, every detail considered.

Posted Dec 23, 2016
Perfect location, amazing staff, every detail about your arrival, stay and departure are all considered. The hotel pool, restaurants and amenities are all beautiful. Adults only is a big plus! Guests are also welcome to use the amenities from the all-inclusive sister hotel right next door. Would recommend this hotel to friends over and over and would return in a heartbeat!
Comment from Hotel Management
Dec 25, 2016 by Rooms Division Manager, Hotel Management
Dear j, Thank you for your great comments and description of our services and amenities. We hope you come back soon. Happy holidays.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Family reunion-winter getaway with family and frie

Posted Dec 20, 2016
Pros: Location, service and great service.
Great location within walking distance to downtown PV. Beautiful hotel with great facilities and friendly staff and excellent service. The weather in PV is perfect in December, sunny and in the low 80's the entire week we were there
Comment from Hotel Management
Dec 22, 2016 by Rooms Division Manager, Hotel Management
Dear HerbandAnna, Thank you for your great comments. We appreciate them. We look forward to welcome you back in the near future. Happy Holidays!
5 out of 5
Recommended
for Couples
by A verified traveler from San Clemente, CA

Just fabulous!

Posted Dec 19, 2016
Pros: The fact that it was quaint, quiet, all adults. The setting, view, amenities . The "all inclusive" plan was worth it, the food and drinks were superb.
Location: North end of the Malicon. Easy walk to many shops, restaurants. Parasailing and other water sports on beach near the property.
Villa Premier was amazing. Beautiful location, excellent service. Everything was perfect and clean, very upscale. The beach/ocean was a perfect spot to swim. The staff was very attentive, without being annoying. The best part is it is small, and mostly adults/couples. No kids!! Their sister property "Ventura" is for families/kids. You could tell a HUGE difference. It was so peaceful. Live (relaxing) music during breakfast and lunch!
Comment from Hotel Management
Dec 22, 2016 by Rooms Division Manager, Hotel Management
Dear Caroline, It was our pleasure to have you as our guest. All your comments make us realize that we are meeting our guests expectations. Happy holidays.
5 out of 5
Recommended
for Couples
by A verified traveler from Skokie IL

We have been return guests for a number of years.

Posted Dec 19, 2016
Pros: Friendly service and relaxing atmosphere. Hotel is walking distance to El Centro and Old Town.
Cons: Loved the new patio at the bar pool, but for safety a railing should be around the deck. Also install a railing on the stairs to the beach.
The hotel is always eager to improve their décor and service for the comfort of their guests. The entire staff is friendly, eager to assist at all times with questions or issues that arise. Our experience now and in the past has always been enjoyable and relaxing. We enjoy the adults only atmosphere, the pool restaurant, wonderful pool service and beautiful rooms. Looking forward to our next visit! Don & Marge Davis
Comment from Hotel Management
Dec 22, 2016 by Rooms Division Manager, Hotel Management
Dear Senor Polo, We wrote down your recommendations regarding the safety railings around our deck. Listening to our guests is how we improve. Thank you for your comments and happy holidays.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, United States of America

A great experience all the way around!

Posted Dec 1, 2016
The Villa Premier Hotel has a boutique style feel with a resort quality stay.
Comment from Hotel Management
Dec 6, 2016 by Rooms Division Manager, Hotel Management
Thank you very much Jaime for your comments. We look forward to welcome you back in our paradise.