Ratings based on 1,025 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Tucson,Az

Excellent experience enjoyed every minute.

Posted Oct 12, 2016
Pros: Beautiful view , excellent food very delicious, centrally located walking distance to shopping and restaurants and the boardwalk.
Cons: Noting negative about this hotel.
Location: Close to shopping and walking. no taxis required.
Room was very clean, beautiful ocean view, personal attention to detail. Staff members were very friendly and helpful, service was exceptional. Special recognition goes to Maria, also to Edgar, Kevin, Hugo, Alfredo and Aurelio.
Comment from Hotel Management
Oct 14, 2016 by Rooms Division Manager, Hotel Management
Dear Roberto, I wanted to thank you for your kindly comments. I will pass your special recognition to Maria, Edgar, Kevin, Hugo, Alfredo and Aurelio. I look forward to welcome you back in paradise in the near future. Cheers,
5 out of 5
by A verified traveler from L.A.

Awesome adult only hotel. Stay here.

Posted Aug 6, 2016
We were treated like royalty. We will be back...after the remodel.
Comment from Hotel Management
Aug 10, 2016 by Concierge, Hotel Management
Dear Carrie, Thank your reviews, we are glad to know that you enjoyed your stay in Villa Premiere Boutique Hotel & Romantic Getaway. We look forward to welcoming you again. Regards!
4 out of 5
by A verified traveler from San Francisco

If you want to be away from the crowd

Posted Aug 1, 2016
Pros: Good service and nice rooms.
Cons: More choices on the dinner menu. The food presentation is good but need to improve the food quality and taste.
Location: The hotel is located about 6 blocks from the boardwalk so it is not close to too many shops or restaurants.
The hotel is on the beach but it is not a private beach. Even though it is an adult only hotel, you will see kids and dogs on the beach. The hotel room is nice and big and has a balcony facing the beach. The hotel staffs are also very friendly and service is great. We had dinner in the hotel a couple nights and the food was not that good but breakfast was fine.
Comment from Hotel Management
Aug 10, 2016 by Manager, Hotel Management
We are glad to hear that overall your stay was enjoyable. Thank you for yours comments, we always are working to get better experiences for our guest, and your opinion is very important. We look forward to see you soon. Regards!
1 out of 5
by A verified traveler from L.A.

Mal servicio y precio excesivo.

Posted Jul 25, 2016
Pros: La playa.
Cons: La filosofía de servicio no existe en este hotel, es penoso.
Location: Puerto Vallarta es un excelente sitio, no hay duda.
Esperaba un buen servicio, pero el servicio fue deficiente. Tener que llamar a las 5 de la tarde para que lleven al cuarto toallas, me parece que no es adecuado sobre todo considerando el precio. Los basureros no los vaciaban si no se les pedía. Al llegar al hotel se tenía que esperar mucho para que recogieran el coche, lo dejaban con las llaves puestas. Los precios de los masajes muy elevados mas de mil pesos, por eso no me animé.
5 out of 5
by A verified traveler from Dallas, TX

Wonderful service and staff!

Posted Jul 25, 2016
Pros: The beach beds with canopy curtains are incredible. The Master Suite is roomy and comfortable.
Cons: Minor things like the fixtures in the bathrooms. Jacuzzi filled up very slowly.
Location: Right on the beach. Busy city street nearby if you want to walk around.
Everyone at Villa Premiere was so friendly! Javier and Cesar the beach waiters were always there with a smile. Faustino, Armando, and Edgar the restaurant waiters were very friendly. Vanessa the concierge was so helpful to us when we needed assistance. There was also Hugo and Lisandro and Isidro and Gabriella and Alejandro and Aurelio who made our stay incredible. Thank you all!!
Comment from Hotel Management
Aug 10, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. We are proud to hear that we didn´t disappoint in any way. We hope to see you again in the near future. We are proud to hear that our staff made you feel so at home. Our staff is very friendly and enjoys interacting with guests. Regards!
5 out of 5
by Edward

Posted Jul 22, 2016 on Hotels
Comment from Hotel Management
Jul 24, 2016 by Villa Premiere Hotel, Hotel Management
thank you for your review,see you soon
5 out of 5
by A verified traveler from Puebla


Posted Jul 22, 2016
Pros: Everything
Cons: Perhaps the elevators could be renewed but not really necessary
Location: Location is awesome, just a few steps away from PV Malecon
We were treated like royalty from the second we checked in. The kind receptionist (Vanessa) was always ready to help and attentive. We were welcomed with 2 glasses of fresh sparkling white wine and provided with 2 refreshing towels. I was also pampered with a delicious and professional back massage that sent me floating to my bedroom... which was HUGE and had everything you may need to feel comfy: A huge king size bed with tons of pillows (2 of which were sent specially for us), a jacuzzi, a kitchenette/mini bar with tasty coffee and a beautiful view of Puerto Vallarta sea. Next day, we went just to the beach and lay down on those nice beds and once we had to check out (they kindly agreed to let us stay 1hr longer) they also provided us with a hospitality room so we could take a nice shower before taking off. This room was spotlessly clean... seriously, these guys really know how to make you feel at home!
Comment from Hotel Management
by Manager, Hotel Management
Dear Guadalupe, Thanks so much for so many kind words in regard to Villa Premiere and our staff! We are beyond pleased that you were very happy while you were here and felt like you were treated in an exceptional way. We look forward to serving you again, come back anytime! Best regards!
5 out of 5
by SAMUEL from France

Almost perfect for us !

Posted Jul 18, 2016 on Hotels
Excellent position with the city: you walk to the centre in 5-10min but do not have anything of noise from the bars and so on. It is adult only, much appreciate this. Food is very very good. It is not the best hotel you can find in your life, but everything is there and it is nice. Many thanks to the fantastic staff.
Comment from Hotel Management
Jul 21, 2016 by Villa Premiere Hotel, Hotel Management
We are pleased to hear that you loved your stay! Our friendly staff and location always facilitate an excellent vacation here in Puerto Vallarta. We are sorry to hear that one of your meals didn´t meet your expectations and we sincerely hope that you spoke with our management about it. At Villa Premiere we take every oppurtunity for improvement if need be. We are very proud of our customer service and always welcome feedback as it is a valuable tool for our business. Thank you so much for taking the time to write a review of your stay with us, we appreciate it.
5 out of 5
by A verified traveler

Beautiful hotel

Posted Jul 17, 2016
We booked the junior suite. The room was amazing. Jetted tub on the balcony overlooked a stunning panoramic ocean view. Pool and beach didn't disappoint. Staff great. Food good. Definitely coming back.
Comment from Hotel Management
Oct 5, 2016 by Manager, Hotel Management
Wow thanks you our small and adult only boutique style hotel is in the perfect location and excellent for all occasions. Our location makes it effortless to stroll down the Malecon, our local boardwalk, to take in the sights of Old Town Vallarta. Our location is also just on the outer edge of the downtown area so we are in a less crowded area as far as beach and traffic is concerned. Thank you so much for your feedback, we really appreciate it. Best wishes!
4 out of 5
by A verified traveler from USA

Not 4.5 Hotel in my opinion. But nice stay

Posted Jul 14, 2016
Pros: STAFF , cleanliness, good bed and linens, awesome view
Cons: Water pressure, unable to fill soaking tub , gave up taking to long. New refrigerator.
Location: Shopping,beach
Stayed in their nicest suite with spa and balcony. Upon arrival received sales pitch for time share, although i didn't like it, i must say they weren't pushy. The Hotel is well maintained but its getting tired, and not what i consider 4.5 star. Would rate property closer to 3.5 star. The staff however was 5 star . The rooms were clean. The food was ok but not 4.5 star. The view was awesome and the beach is right outside your room. Location is great for walking to shops. I would definitely stay here again, because of the service and friendly atmosphere.
Comment from Hotel Management
Jul 21, 2016 by Manager, Hotel Management
Dear Guest., Thanks for taking the time to write a review. Overall it sounds like you enjoyed our hotel. Villa Premiere has a program called the Privileged Club. We have a separate concierge department for the club members and they introduce this option to our guests upon check in. This program is not a time share, it is merely a designated membership for all of our repeat clients. The Privileged Club members receive great discounts and amenities. We started this club in response to our many repeat customers in order to reward them for their loyalty. There is absolutely no obligation and we apologize if you felt any pressure. We hope that you had safe travels back home. Once again, thank you for your time. Best wishes,