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Reviews of The Wooden House Lodge

3 out of 5
The Wooden House Lodge
Av. Conocarpus 200 mts del embarcadero, Puerto Villamil, Galapagos

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 27 reviews" "
Rating 8 - Good. 6 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loveley stay on Isabela
Really nice place to stay, very comfortable and the staff are very friendly. The food was excellent. Good advice and booking for tours. Location is a short walk from main centre, a few mins, but that makes it nice and quiet. Close to harbour so easy access from ferry.
Stayed 5 nights in Mar 2022
Response from Thank you on Apr 1, 2022
Dear Guest, Thank you for your feedback. We are pleased to know you enjoyed staying at The Wooden House Lodge. We hope to have you back soon! Thank you for choosing our property! Kindest regards, The Wooden House Lodge's Team.

8/10 Good

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was walking distance from sea port. Staff was very helpful.
Stayed 1 night in Feb 2021
Response from Thank you on May 28, 2021
Dear Guest, Thank you for staying at The Wooden House Lodge. We are happy to know our team was helpful, it is our most important asset. We hope to meet you and your friends in a near future. The Wooden House Team

2/10 Terrible

stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel to avoid
we had a booking 18-20 July but couldn’t get there as all flights cancelled. We had 5 hotels Booked and all but this one cancelled without question due to COVID. I offered to change booking to May 2021 but this was refused. I find this unfair as every other hotel on our trip agreed to cancel. They even confirmed that there were no flights so it was impossible to get there. This hotel clearly puts money before people and lacks any humanity. We will be going to the island in 2021 but certainly won’t stay with this establishment.
Stayed 3 nights in Jul 2020

10/10 Excellent

Odavis, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED the Wooden House. The staff were extremely kind and helpful, the place was impeccably clean, the food delicious and fresh, they were helpful with cabs and directions. Just. Love love love.
Stayed 2 nights in Jan 2020
Response from THE WOODEN HOUSE on Feb 3, 2020
Dear Guest, Thanks for this important review. We work hard every day to improve our service and to have happy faces back home. The Wooden House Lodge Staff

10/10 Excellent

PamD, Boston, MA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place to stay. Walking distance to pier and downtown. Great free breakfast. We enjoyed the 2 dinners we had there. Comfortable beds and AC. Loved the sitting area outside our room with the 2 hammocks. Great way to relax after a long, hot day. Staff was very helpful.
Stayed 4 nights in Jan 2020
Response from The Wooden House on Jan 20, 2020
Dear Guest, Thanks for this important review. We work hard every day to improve our service and to have happy faces back home. The Wooden House Lodge Staff

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel, staff that take pride in their work. Make sure to try the dinner, it's better than most restaurants in town.
Stayed 4 nights in Jan 2020
Response from wooden on Jan 7, 2020
Dear Guest, thanks for your comments, day by day we improve our service to have happy faces back home :) happy New Year !!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Things to consider before you book
The Hotel was quaint and clean. We booked a room with a twin and full bed and received a room with two twins. The room was very small, no room for luggage. I had to jump over my bag to get to the bathroom or door. Our bathroom door was an accordian style door which was not functioning properly and did not close, hence no privacy in the bathroom. I did get to peek into other rooms and they looked larger. Things to consider, this hotel is not in the town. It's a 10-15 minute walk into town. There is only wifi in the common area. The manager was attentive and the property was clean. We used the laundry service and it was very reasonable and quick. I only ate breakfast, it was basic but fine. Having to tell them in advance of dinner plans is a bit of a hassle since we didn't know our plans but I imagine it's a nice option is you don't want to walk into town at night.
Stayed 2 nights in Dec 2019
Response from wooden on Jan 7, 2020
Dear Guest, thanks for your comments we take you recommendation and make changes. we try to improve day by day our service and host. regards The wooden House Lodge Staff

10/10 Excellent

Jen, Sayville, NY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot day enough wonderful things about my stay here. The facilities were clean, staff was friendly and food was delicious. I also took advantage of the laundry service which was excellent. Fernando gave me a great tip on where to find a kayaking tour I wanted and was very helpful by putting in a call for our taxi. We really felt at home here.It’s also just a few minutes walk from the ferry.
Stayed 3 nights in Nov 2019
Response from Pamela on Nov 25, 2019
Dear Jen, Thanks for that important review. This is a reward to our effort and hard work, we are happy you enjoy visiting us, and share with us our wonderful island. Thanks The Wooden House Lodge - Staff

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We really enjoyed our stay at The Wooden House. It was in a great location relative to the ferry. They have a nice communal area downstairs with tv and games. We liked reading in the hammocks on the second floor. They have snorkel gear available for rent as well as a bar and pool. If you give them enough notice you can get dinner downstairs. We tried the dinner one night and it was delicious and included dessert. Overall really great stay and nice people!
Stayed 2 nights in Aug 2019

10/10 Excellent

Judith A, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely great place to stay!
From the moment we arrived and were greeted by the manager, I loved this place. It's a short walk to downtown which makes it very quiet and peaceful. Totally recommend it. Food is great too.
Stayed 1 night in Jun 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming, very quiet and comfortable place. Easy walk into the center of Puerto Villamil. Luis was super helpful with planning trips and everything else. Breakfast was very good.
Stayed 3 nights in Mar 2019
Response from Pamela Pacheco on Mar 13, 2019
Dear Guest, Thank you for this helpful review! Day by day we improve our service for having happy faces getting back home. The Wooden House Lodge staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place. Laid back and relaxing, very helpful and extremely cheerful group running it. great location next to snorkeling and the main pier.
Stayed 4 nights in Jan 2019
Response from Pamela Pacheco on Mar 13, 2019
Dear Guest, Thank you for this helpful review! Day by day we improve our service for having happy faces getting back home. The Wooden House Lodge staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great place and staff
Great manager. Great place but the noise of the rooms above was difficult to avoid in the morning. Great breakfast and friendly staff. Would recommend but just ask for a room at a floor and perhaps not at the back close to the kitchen
Stayed 1 night in Jul 2018

10/10 Excellent

Michael, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wooden House
Easy location from ferry, lovely staff, not luxurious but comfortable and homey. It's clean, safe and friendly. They rent snorkel gear. It's quality equipment. Their breakfast is early but twice we missed it and the accommodated us without asking for it. Food is fresh and comes from organic farm. You must request dinner ahead of time. Check out is also early. Schedule is due to ferry arrival and tour departures.
Stayed 1 night in Jan 2018

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the Galapagos
I can't say enough great things about this hotel. The location is perfect - just a 5 minute walk from the port and Conche del Perla, and a 7 minute walk into town. The rooms are grounds are extremely clean, with hot water abounding and air conditioning if needed. We had wifi throughout the hotel and in our room, despite reading reviews that it may not be plentiful everywhere. The best part about our stay was the staff. Jose Carlos (the manager) welcomed us warmly when we arrived, and gave us a great overview of the island and tourist options. He checked in with us each morning and evening to genuinely ask about our day, and was always willing to help if we needed anything. When we left the island, we immediately had withdrawls. We are hoping to plan a return trip to the island solely to stay and experience the Wooden House again!
Stayed 2 nights in Jun 2017
Dear Guest, Thank you for this valuable review about our hotel. We work hardly every day to have happy faces coming back home. The Wooden House Lodge Staff

10/10 Excellent

Derek, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in a nice location.
The hotel was very beautiful and kept incredibly clean and tidy. The staff was more accommodating than anywhere I have ever stayed. They helped us plan out activities for each day and had a lot of great information about the island.
Response from the Staff on Jun 29, 2017
Dear Guest, Thank you for this valuable review about our hotel. We work hardly every day to have happy faces coming back home.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to the port
Owner was helpful, rooms were clean. There was a nice breakfast. It is the closest hotel to the port, you can walk to it from there

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place and great service
Perfect location, walking distance to entry port and to downtown. Nice, clean and comfortable rooms. Really good breakfast to keep you full through the day and box lunchs for early tours. Fernando, the Manager, is a great advisor. He made sure uor stay was the best, provided us with tips and contacts to enjoy out time in Isabela.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel close to the Pier
The manager was very welcoming and the rooms were nice and clean. Only complaint is our room was near the kitchen so it was a little noisy and smelled of cooking sometime. Definitely worth the price!

4/10 Poor

Personal, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel does not keep track of Expedia reservations. We arrived, in a remote place we'd never been before, to be told the hotel had no rcord of our reservation. They asked for proof and we gave them everything we had, it should have been more than enough, but the guy working the desk didn't seem to think so despite taking photos of all my documentation, something I consented to but was very uncomfortable with. finally the guy acted like he was being charitable with us and said we could stay the night and we'd figure it out the next morning. They put us in the worst room they had, not the one we reserved with Expedia, a double bed room. It was in the center of all the staff work stations- very loud from very early in the morning to 9pm. The next day the front desk person told us that they had found our reservation but had double booked it because they had failed to keep our room reserved. We'd have to stay in the one they'd put us in until half way through our stay. The day before we were due to check out, this same guy, a manager I think, basically told us we'd have to leave by 9am instead of noon because he had other people checking into the room that day. We paid in full and we should have flat out refused but he took advantage of us a vulnerable travelers who started out "without a reservation." Expedia needs to improve its lines of communication with remote hotels. I doubt we'll book with them again and we don't recommend this hotel.

10/10 Excellent

Dajana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nette Lodge am Dorfrand
Wir verbrachten 3 Nächte in dem sehr schönen Haus, das gut zwischen Hafen, Strand und Dorfzentrum gelegen ist, große Zimmer und Terrassen sowie freundliches und umsichtiges Personal hat. Der Besitzer war jederzeit für Fragen und Auskünfte verfügbar. Wir haben uns dort sehr wohl gefühlt.
Stayed 3 nights in Jan 2020
Response from The Wooden House Lodge on Jan 13, 2020
Dear Guest, Thanks for this important review. We work hard every day to improve our service and to have happy faces back home. The Wooden House Lodge Staff

6/10 Okay

Dana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Anlage ok, Zimmer Flop
Das Hotel ist sehr schön gelegen. Die Anlage ist klein, aber ausreichend. Leider war unser Zimmer extrem hellhörig, von allen Seiten einsehbar und die Möbel hatten Jugendherbergscharme. Es stand noch ein Hochbett in der Ecke, das wir dann tatsächlich auch nutzen mussten, weil das Doppelbett so schmal war, dass wir nicht schlafen konnten. Also Anlage, Lage und Service angenehm. aber wegen des Zimmers würden wir hier nicht mehr Urlaub machen.
Stayed 4 nights in May 2018

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God mat, mysig miljö och super service
Fantastisk personal, de är trevliga, hjälpsamma, glada och vill väl. Fina och fräscha rum. Framförallt nära till hamnen och snorkling. Frukosten kunde haft fler val men väl värt 18 dollar för en 3 rätters middag på kvällen, kocken är fantastisk!
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Ótima opção
Muito Boa opção em Isabela - que é uma ilha bem rústica! Esse hotel acolhedor fica a 5 minutos a pé do Porto de onde chegam os transportes para a ilha e saem os passeios para o mar. Como a ilha é pequena, dá para rodar bastante à pé (para quem gosta de caminhar) a partir do hotel . O café da manhã personalizado é muito bom. O pessoal super gentil. Na primeira noite dormimos em um quarto no térreo perto da cozinha que achamos barulhento (manhã e noite). Pedimos para mudar para o segundo andar e fomos para um quarto ótimo: em cima, com vista pra praia: show!
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel cerca del muelle
el hotel esta ubicado cerca del muelle donde se llega, se puede acceder caminando. esta mas alejado del centro pero sin inconvenientes lo podes hacer caminando. (cinco cuadras) hay una calle principal donde se ofrece comida variada y a un precio razonable. la gente del hotel es muy amable y cordial. te reciben con un rico trago de bienvenida.

10/10 Excellent

marta, Sanyiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien