4 restaurants, breakfast, lunch served; local and international cuisine
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Reviews of JW Marriott Hotel Pune

5 out of 5
JW Marriott Hotel Pune
Senapati Bapat Road, Pune, Maharashtra

Reviews

9.2

Wonderful

Rating 10 - Excellent. 288 out of 392 reviews" "
Rating 8 - Good. 72 out of 392 reviews" "
Rating 6 - Okay. 12 out of 392 reviews" "
Rating 4 - Poor. 2 out of 392 reviews" "
Rating 2 - Terrible. 18 out of 392 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

9.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!!! Will be coming back
Stayed 4 nights in Mar 2024

10/10 Excellent

Nitin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and centrally located. Top notch restaurants with world class food. Staff is super nice and helpful. Property has excellent amenities. Top flight spa with excellent massage etc options. Enjoyed it thoroughly. Will love to come back
Stayed 4 nights in Mar 2024

10/10 Excellent

Sunita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is excellent and area is safe
Stayed 1 night in Mar 2024

10/10 Excellent

Jaywant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff...good breakfast spread.
Stayed 2 nights in Jan 2024

10/10 Excellent

Leah, Woodbridge

Stayed 1 night in Dec 2023

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Rakesh

Stayed 7 nights in Dec 2023
Response from Hotel Team on Jan 24, 2024
Dear Rakesh,We would like to take this opportunity to apologize for the unfortunate incident. The feedback of our guests is of utmost importance to us. We hope you will allow us a chance to serve you better on your next visit.Regards,Team JW Marriott Pune

10/10 Excellent

Shashank, Burlington

Stayed 5 nights in Dec 2023

2/10 Terrible

Elite

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Madhavan

Stayed 1 night in Oct 2023

2/10 Terrible

Elite

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

10/10 Excellent

Ajay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shoutout to Vanshika at the front desk. She was extremely helpful. Vikram at Paasha made our celebration amazing.
Stayed 1 night in Aug 2023

10/10 Excellent

KEDARNATH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean rooms and great buffet breakfast
Stayed 2 nights in Jul 2023

10/10 Excellent

Mukund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Swarupa, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is central to where i wanted to be. The staff was very welcoming. Rooms were clean and service was excellent. I have stayed there 3 times already and will continue to do so every time i visit Pune.
Stayed 3 nights in Apr 2023

10/10 Excellent

Anupama

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very comfortable stay, with a great understanding by the team !
Stayed 1 night in Apr 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Neha

Stayed 5 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay in Pune
Excellent service and the best dosas. Yash & Abhishek took excellent care of us in the Spice Kitchen. Large bathroom with a rain shower as well as handheld and great bathroom amenities. Glass water bottles in the rooms and you can request more. Love this place which is why we keep returning. It is centrally located in Pune which makes it convenient.
Stayed 4 nights in Jan 2023
Response from Marketing Team on Feb 22, 2023
Dear Guest, Thank you for rating JW Marriott Pune, one of the most luxurious hotels of Pune.We are glad to know you had a lovely time with us. We eagerly look forward to your next visit.Regards,Team JW Marriott Pune

10/10 Excellent

Ashish

Stayed 1 night in Feb 2023
Response from Marketing Team on Feb 22, 2023
Dear Ashish,Thank you for rating JW Marriott Pune, one of the most luxurious hotels of Pune.We are glad to know you had a lovely time with us. We eagerly look forward to your next visit.Regards,Team JW Marriott Pune

10/10 Excellent

Laxman

10/10 Excellent

Janaki

10/10 Excellent

Vanshaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Marketing Team on Feb 22, 2023
Dear Vanshaj,Thank you for rating JW Marriott Pune, one of the most luxurious hotels of Pune.We are glad to know you had a lovely time with us. We eagerly look forward to your next visit.Regards,Team JW Marriott Pune

10/10 Excellent

Anju, Menlo Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and lunch buffet. Convenient location. Very friendly and helpful staff. Hige bathrooms.
Response from Marketing Team on Feb 22, 2023
Dear Anju,Thank you for rating JW Marriott Pune, one of the most luxurious hotels of Pune.We are glad to know you had a lovely time with us. We eagerly look forward to your next visit.Regards,Team JW Marriott Pune

10/10 Excellent

Shilpa

Liked: Cleanliness, amenities, property conditions & facilities
I was in India for a family wedding, and stayed at this hotel for 10 nights. The hotel was incredible, and my stay was fantastic - everything from the wonderful staff, beautiful hotel and room, great amenities, cleanliness, location, and food. I will definitely stay here again!

10/10 Excellent

Mukund

Stayed 1 night in Oct 2022
Response from JW Marriott Pune on Oct 11, 2022
Dear Mukund, Greetings from JW Marriott Pune! Thank you for taking out the time to share your feedback with us. We look forward to welcoming you soon on your next visit! Regards, Team JW Marriott Pune

8/10 Good

Antony

Stayed 1 night in Sep 2022

10/10 Excellent

Ulhas

Stayed 1 night in Sep 2022

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel in Pune
What an amazing hotel. Staff were simply lovely and couldn’t have been nicer. Food was excellent, we visited the top floor Indian restaurant which was perfect and the breakfast was superb.
Stayed 2 nights in Sep 2022
Response from JW Marriott Pune on Sep 21, 2022
Dear Daniel,Greetings from JW Marriott Pune! We are pleased to know that you enjoyed the warm hospitality offered by the team and had a wonderful stay with us.We look forward to welcoming you soon! Regards,Team JW Marriott Pune

10/10 Excellent

KEDARNATH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and pleasant staff
Stayed 4 nights in Aug 2022
Response from JW Marriott Pune on Sep 21, 2022
Dear Kedarnath,Greetings from JW Marriott Pune! We are pleased to know that you enjoyed the warm hospitality offered by the team and had a wonderful stay with us.We look forward to welcoming you soon! Regards,Team JW Marriott Pune

10/10 Excellent

Tejashri

Stayed 1 night in Aug 2022

10/10 Excellent

Remadevi D

Stayed 2 nights in Jun 2022
Response from JW Marriott Pune on Aug 5, 2022
Dear Remadevi, Greetings from JW Marriott Pune! Thank you for sharing your positive feedback with us. We look forward to welcoming you back soon. Regards, Team JW Marriott Pune

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

HEMANT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from JW Marriott Pune on Jun 27, 2022
Dear Hemant, Greetings from JW Marriott Pune! Thank you for taking out the time to share your wonderful feedback with us. We are pleased to know that you enjoyed your stay and time with us. We look forward to welcoming you again soon! Regards, Team JW Marriott Pune

6/10 Okay

Mark, Wilsonville

Business traveler
Liked: Cleanliness, amenities
Clean and functional with nice pool and good food. A couple small misses with service, and a lingering musty smell due to not running A/C when not in room. Overall I would give it 4 stars, but for a few dollars more you can find better (Conrad Hotel, Pune).
Stayed 2 nights in Jun 2022
Response from JW Marriott Pune on Jun 14, 2022
Dear Mark, Greetings from JW Marriott Pune! Thank you for sharing your feedback with us. The feedback of our guests is of utmost importance to us. Regards, Team JW Marriott Pune

8/10 Good

Kapil

Stayed 1 night in May 2022

10/10 Excellent

KEDARNATH

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service except it was slow
Stayed 3 nights in Dec 2021
Response from Team JW Marriott Pune on Jan 8, 2022
Dear Kedarnath, Greetings from JW Marriott Pune! Thank you for taking out the time to share your feedback with us. Regards, Team JW Marriott Pune

6/10 Okay

Srishti

Traveled with family
Disliked: Staff & service, property conditions & facilities
Service can be improved. Had to wait everytime I called for room service and had to repeatedly ask for things in the room
Stayed 2 nights in Dec 2021
Response from JW Marriott Pune on Jan 4, 2022
Dear Srishti, Greetings from JW Marriott Pune! Thank you for sharing your feedback with us. We have made a note of your experience and would like to take this opportunity to apologize for the inconvenience caused. We hope you will allow us to serve you with a better experience on your next visit. We look forward to welcoming you soon! Regards, Team JW Marriott Pune

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Team Sheraton Grand Whitefield Hotel on May 20, 2021
Dear Guest, Thank you so much for taking time out and ranking the stay experience based on the recent experience. Looking forward to welcoming you soon again and allowing us to create memorable moments. Regards, Team Sheraton Grand Whitefield Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property , well maintained and close to city
Stayed 1 night in Feb 2021
Response from JW Marriott Pune on Mar 10, 2021
Dear Guest, Greetings from JW Marriott Pune. We are pleased to know that you enjoyed our luxurious hotel, amenities and the ideal location. We look forward to welcoming you soon. Regards, Team JW Marriott Pune