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Reviews of Sheraton Grand Pune Bund Garden Hotel

5 out of 5
Sheraton Grand Pune Bund Garden Hotel
Raja Bahadur Mill Road, Pune, Maharashtra

Reviews

8.8

Excellent

Rating 10 - Excellent. 131 out of 211 reviews" "
Rating 8 - Good. 51 out of 211 reviews" "
Rating 6 - Okay. 14 out of 211 reviews" "
Rating 4 - Poor. 8 out of 211 reviews" "
Rating 2 - Terrible. 7 out of 211 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rajan

Business traveler
Liked: Staff & service, property conditions & facilities
Good experience staying
Stayed 1 night in Mar 2024
Response from Team Sheraton Grand Pune on Mar 28, 2024
Dear Guest, Greetings from Sheraton Grand Pune! Thank you for your generous review. Our associates strive to deliver our guests with grand experiences and reviews such as yours is a testament to their hard work. We would once again like to thank you for the review and we look forward to welcome you soon again at the Sheraton Grand Pune. The next time you visit us, check out Chingari which is a legendary rooftop restaurant where chef Qureshi serves his signature dishes. For more updates you can follow us on our social media channels on Facebook & Instagram - @sheratongrandpune Warm Regards, Supreet Roy General Manager, Sheraton Grand Pune

10/10 Excellent

Rohit

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Food was really great Chef Bhushan made Jain Misal for us which is something really awesome - Staff is really kind Rutuja from Front Desk gave a very warm welcome by providing free breakfast and discount for SPA - Staff in the feast restaurant Yash,Abhishek,Malaya,Ajay and Feli were really helpful and made our stay really really enjoyable experience. My kids absolutely loved it.
Stayed 2 nights in Mar 2024
Response from Team Sheraton Grand Pune on Mar 27, 2024
Dear Guest, Greetings from Sheraton Grand Pune! Thank you for your generous review. Our associates strive to deliver our guests with grand experiences and reviews such as yours is a testament to their hard work. We would once again like to thank you for the review and we look forward to welcome you soon again at the Sheraton Grand Pune. The next time you visit us, check out Chingari which is a legendary rooftop restaurant where chef Qureshi serves his signature dishes. For more updates you can follow us on our social media channels on Facebook & Instagram - @sheratongrandpune Warm Regards, Supreet Roy General Manager, Sheraton Grand Pune

10/10 Excellent

Chunilal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like availability of local transport, difficult to get short distance Rickshaws
Stayed 1 night in Dec 2023
Response from Team Sheraton Grand Pune on Mar 27, 2024
Dear Guest, Thank you for your rating. We look forward to welcoming you again soon.

8/10 Good

Deepak, Flat Bush

Liked: Cleanliness
Stayed 8 nights in Dec 2023
Response from Jerlyn on Jan 15, 2024
Dear Deepak, Thank you for your kind review. Regards, Team Sheraton Grand Pune

10/10 Excellent

Shahrukh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and quick. The staff were very helpful. The restaurant was excellent with a lot of good choices. The room was comfortable and had all the amenities that we needed.
Stayed 2 nights in Dec 2023
Response from Jerlyn on Dec 30, 2023
Dear Shahrukh, Thank you for your rating. We look forward to welcoming you again soon.

4/10 Poor

Priya

Stayed 2 nights in Dec 2023
Response from Jerlyn on Dec 30, 2023
Dear Priya, We are sorry to note that your recent stay at the hotel was less than satisfactory. We do hope you give us another chance to serve you better in future

6/10 Okay

Nitin

Business traveler
Liked: Amenities, property conditions & facilities
Slippery bathrooms!!, polite but poorly trained staff. That reflected in lack of knowledge amongst staff, restaurants, room services etc. Poor lighting in rooms and hallways.
Stayed 4 nights in Dec 2023
Response from Jerlyn on Dec 30, 2023
Dear Nitin, We are sad to note that your recent stay with us was less than satisfactory. We do hope you give us another chance to serve you better in future.

8/10 Good

Nitin

Business traveler
Liked: Amenities
Noisy area. Sheraton used to be Le Meridian which used to be kept very well. Current staff is good and polite but poorly trained by management of the hotel. Low quality fixtures in the room, low quality lighting, flooring etc. Spa was hidden so well that I could not find it and the staff could not direct me!! Okay for thr money I paid. Not deserving of more!
Stayed 1 night in Dec 2023
Response from Jerlyn on Dec 30, 2023
Dear Nitin, We are sorry to hear that your recent stay at the hotel was less than satisfactory. We do hope you give us another chance to serve you better in future.

10/10 Excellent

MANOJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pune, ani kahi nahi uney
Age old saying about Pune still stands valid when you stay at Sheraton Grand Pune - "Pune, ani kahi nahi uney", for non-Maharashtrians it means, "Pune has everything in abundance". Thank you for yet another wonderful stay and the kind hospitality.
Stayed 1 night in Dec 2023
Response from Jerlyn on Dec 30, 2023
Dear Manoj, Thank you for your rating. We look forward to welcoming you again soon.

10/10 Excellent

MANOJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Sheraton Pune.
Excellent n courteous service.
Stayed 2 nights in Dec 2023
Response from Jerlyn Dsilva on Dec 15, 2023
Dear Manoj, Thank you for positive review.

8/10 Good

Vijaykumar

Stayed 1 night in Nov 2023
Response from Jerlyn on Dec 30, 2023
Dear Vijay, Thank you for your rating. We look forward to welcoming you again soon.

6/10 Okay

Saurabh

Stayed 2 nights in Nov 2023
Response from Jerlyn on Dec 30, 2023
Dear Saurabh, Thank you for your rating. We look forward to welcoming you again soon.

10/10 Excellent

Animesh

Stayed 1 night in Sep 2023
Response from Jerlyn on Sep 25, 2023
Dear Animesh, Thank you for your rating. We look forward to welcoming you again soon.

2/10 Terrible

Elite

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Response from Jerlyn on Sep 1, 2023
Dear Guest, We are sad to note that your stay with us was less than satisfactory. We aim at giving the best in class service and make sure all our guests leave with a smile on their face. We do hope you give us another chance to serve you better in future. Regards,Supreet RoyGeneral Manager, Sheraton Grand Pune

10/10 Excellent

Kishore

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience and cleanliness augmented by courtesy of the staff was excellent.
Stayed 1 night in Aug 2023
Response from Supreet Roy on Aug 24, 2023
Dear Kishore, Thank you for positive review.

10/10 Excellent

Dinesh Kumar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 5 nights in Jun 2023
Response from Supreet Roy on Aug 24, 2023
Dear Dinesh, Thank you for your review.

10/10 Excellent

Johan

Stayed 3 nights in Apr 2023

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

2/10 Terrible

Elite

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

10/10 Excellent

Brett

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A grand experience
Great hotel with fantastic staff who went out of their way to ensure that my stay was a great experience. This was my 2nd visit & I’ll definitely stay at this hotel for all future trips to the city.
Stayed 7 nights in Mar 2023

10/10 Excellent

Neville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything else. Great breakfast! Friendly staff. Comfortable stay. Locatio close to the station is an asset but transport infrastructure is missing. To pay Rs 500 for a ride to the station is gouging and not becoming of a hotel whose function it is to facilitate its guests!
Stayed 3 nights in Mar 2023

2/10 Terrible

SALIM

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad Hotel
Not a good hotel to stay, room charges are high not worth the price. The wash basin water was getting clogged.
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

MANOJ

Stayed 1 night in Jan 2023

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2022

10/10 Excellent

Girish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambience and good staff and good food. Loved the stay.
Stayed 1 night in Nov 2022

10/10 Excellent

Nitin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Excellent service
Stayed 3 nights in Oct 2022

10/10 Excellent

Nitin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Very convenient and great place to stay in Pune near the Malls, restaurants and shopping places. The staff is excellent. My daughter had an asthma attack and the staff were very helpful to take her to the nearest hospital in the hotel car. I recommend this hotel for any family stay
Stayed 2 nights in Oct 2022

8/10 Good

Manjot, Minneapolis

Stayed 1 night in Jul 2022

8/10 Good

Satish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking during functions in the hotel gets disturbed and leads to waiting of cars causing great inconvenience to guest staying at the hotel.
Stayed 2 nights in May 2022
Response from Saurabh Dube on May 17, 2022
Dear Guest, Thank you for taking the time to share your feedback, however we are disappointed to know that you did not have a satisfactory experience with the valet service. I have shared your integral feedback with the appropriate team to further our ability to improve. I ensure that during your next visit, you won't face any challenge and you'll have a memorable stay. I sincerely hope to welcome you back and request you to kindly give us another opportunity to serve you. Warm Regards, Saurabh Dube General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Pune!
Excellent stay in Pune! One of my favorite hotels. It’s a bit further from the airport than some of the hotels but worth the drive!
Stayed 1 night in Apr 2022
Response from Saurabh Dube on May 10, 2022
Dear Guest, Thank you so much for taking the time to review us, it means a lot to us. I am delighted to note that you had a pleasant stay with us and the overall hospitality and service met your expectations. We look forward to welcoming you back. Warm Regards, Saurabh Dube General Manager

8/10 Good

Kunal

Stayed 5 nights in Apr 2022
Response from Saurabh Dube on May 10, 2022
Dear Guest, Thank you so much for taking the time to rate us. We hope the overall hospitality and service met your expectations. We look forward to welcoming you back. Warm Regards, Saurabh Dube General Manager

10/10 Excellent

VINCENZA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the facilities were up to date and in great condition. Food was excellent. Clean and all amenities. The staff arranged a guide for 4 hours and it was affordable and safe and quality.
Stayed 1 night in Mar 2022
Response from Saurabh Dube on Mar 15, 2022
Dear Guest, Thank you so much for this review, it means a lot to us. I am delighted to note that you enjoyed your recent stay with us and indeed pleased to note that the overall hospitality, service and hygiene standards met your expectations. We look forward to welcoming you back. Warm Regards, Saurabh Dube General Manager

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Ready to please. Good breakfast buffet! Rooms were clean and in excellent condition!
Stayed 2 nights in Feb 2022
Response from Saurabh Dube on Mar 1, 2022
Dear Guest, Thank you so much for taking the time to review us, it means a lot to us. I am delighted to note that you had a pleasant stay with us and the overall hospitality and service met your expectations. I have passed on your kind words to the team. I, on behalf of my team, thank you for recognizing their efforts and appreciating it. I look forward to welcoming you back soon. Warm Regards, Saurabh Dube General Manager

10/10 Excellent

Vivek, Jersey City

Stayed 3 nights in Dec 2021

4/10 Poor

Mandar

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2021

10/10 Excellent

Arpit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful property with spacious rooms. The staff was really helpful and friendly. The best part was the roof top restaurant.
Stayed 3 nights in Dec 2021
Response from Saurabh Dube on Dec 19, 2021
Dear Guest, Thank you so much for sharing your feedback with us. It was an absolute pleasure to host you at the hotel. I am delighted to note that you had a pleasant stay with us and the overall hospitality and service met your expectations. Our endeavor will always be to exceed our guest’s expectations. I have passed on your mention to the team members and they are delighted to know their efforts towards making your stay memorable was appreciated. My team and I look forward to welcoming you back soon. Warm Regards,

8/10 Good

Karthikraja

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Saurabh Dube on Dec 4, 2021
Dear Guest, Thank you for taking time to rate us to Expedia. We are glad to note that overall hospitality, service and hygiene standards met your expectations. We look forward to welcoming you back.

10/10 Excellent

MANOJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Central Pune, courteous staff, good food at reasonable rates.
Stayed 1 night in Aug 2021
Response from Swaroop Pattanaik on Aug 24, 2021
Dear Mr. Manoj, Thank you so much for your valuable feedback, this helps us to take that extra step and ensure that we deliver our best in service.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and wonderful. Staff were incredibly thoughtful. rooms and amenities lovely. The area is not great but that's OK.
Stayed 4 nights in Dec 2019

10/10 Excellent

Dinesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent !
Excellent hotel with superb service. The staff is extremely welcoming and ensure that you have a comfortable stay. Definitely one of the best in pune.
Stayed 1 night in Mar 2020
Response from Sheraton Grand Pune on Mar 14, 2020
Dear Dinesh, Thank you so much for your amazing review. We are glad that you liked our service and your stay was comfortable. We look forward to welcoming you back soon. Regards, Team Sheraton Grand Pune.

10/10 Excellent

Arshad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be coming back again
Good comfortable and excellent service
Stayed 4 nights in Mar 2020
Response from Sheraton Grand Pune on Mar 14, 2020
Dear Arshad, Thank you so much for your review. We are glad that you had a comfortable stay and you liked our services. We look forward to welcoming you back soon. Regards, Team Sheraton Grand Pune.

10/10 Excellent

PRADEEP

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sheraton Grand Pune on Mar 3, 2020
Dear PRADEEP, Thank you so much for your rating. We look forward to welcoming you back soon. Regards, Team Sheraton Grand Pune

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would love to go back!
Very quick and courteous! Multiple choices for the ‘good gesture’ breakfast though it was not included in the booking!
Stayed 1 night in Jan 2020
Response from Tahrana on Feb 5, 2020
Dear Guest, Namaste from Sheraton Grand Pune Bund Garden Hotel! Thank you for taking the time out to rate us. We are glad to know that you have loved our hospitality during your stay with us. We thank you once again for choosing to stay with us and eagerly await your next visit. Best Regards Team Sheraton Grand Pune Bund Garden Hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time a real vacation hotel from the start to the end wonderful staff great food and very pleasant stay
Stayed 4 nights in Jan 2020
Response from Tahrana on Feb 5, 2020
Dear Guest, Namaste from Sheraton Grand Pune Bund Garden Hotel! Thank you for taking the time out to rate us. We are glad to know that you have loved our hospitality during your stay with us. We thank you once again for choosing to stay with us and eagerly await your next visit. Best Regards Team Sheraton Grand Pune Bund Garden Hotel

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020
Response from Tahrana on Jan 21, 2020
Dear Guest, Namaste from Sheraton Grand Pune Bund Garden Hotel! Thank you for taking the time out to rate us. We are glad to know that you have loved our hospitality during your stay with us. We thank you once again for choosing to stay with us and eagerly await your next visit. Best Regards Team Sheraton Grand Pune Bund Garden Hotel

8/10 Good

naina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from SheratonGrandPune on Dec 24, 2019
Dear Naina, Thank you so much for sharing you review with us. We are glad that you gave us the opportunity to host you and we look forward to welcoming you back soon. Regards, Team Sheraton Grand Pune.

10/10 Excellent

Krishna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is to my satisfaction. Excellent staff and their service .
Stayed 1 night in Nov 2019
Response from Tahrana on Dec 19, 2019
Dear Guest, Namaste from Sheraton Grand Pune Bund Garden Hotel! Thank you for taking the time out to rate us. We are glad to know that you have loved our hospitality during your stay with us. We thank you once again for choosing to stay with us and eagerly await your next visit. Best Regards Team Sheraton Grand Pune Bund Garden Hotel

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design and construction of hotel interior based on a palace and excellent staff. Location near railway station with metro construction going on is not ideal
Stayed 5 nights in Nov 2019
Response from Tahrana on Dec 10, 2019
Dear Guest, Namaste from Sheraton Grand Pune Bund Garden Hotel! Thank you for taking the time out to rate us. We are glad to know that you have loved our hospitality during your stay with us. We thank you once again for choosing to stay with us and eagerly await your next visit. Best Regards Team Sheraton Grand Pune Bund Garden Hotel

2/10 Terrible

Verified traveler

Business traveler
I made a reservation on Expedia Clearly it said pay at the check in I didn’t get my visa to India , I never checked in How dare you charge me 107$ ? That’s clear cheating Ridiculous Sheraton ? Really
Stayed 2 nights in Nov 2019
Response from Tahrana on Dec 6, 2019
Dear Guest, Namaste from Sheraton Grand Pune Bund Garden Hotel! We are truly sorry for the inconvenience caused. Please share your name & check-in / check-out details with us in order for us to look into this matter. Look forward to hearing back from you. Warm Regards Team Sheraton Grand Pune Bund Garden Hotel