Ratings based on 42 Verified Reviews

4.4 out of 5
88% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from India

Great Property! Need more vigilant staff.

Posted Aug 15, 2017
Property is wort every penny, its the staff that makes me not want to rate is high. Especially the people at reception. They sound so lost when you enquire about things for eg. lounge, cab expenses etc. What put me off the most was, I had requested for a cake at 12 midnight and they conveniently forgot about it. Even after a long conversation at the reception where I confirmed I will pay for it and it doesn't need to be complimentary! They messed up completely! These small things ruin your vacation! Hopefully they ll be more cognisant henceforth.
Comment from Hotel Management
Aug 21, 2017 by Marriott Suites Pune, Hotel Management
Dear Pallavi, Thank you so much for sharing your feedback with us. While we are happy to hear that you loved the property and our facilities, we are disappointed to know that you were not impressed with the assistance offered to you at our front desk. It is our utmost endeavor to ensure you have a comfortable and enjoyable stay experience and we apologize for any inconvenience caused. We have addressed your concerns with the team and will certainly avoid a repeat occurrence. Hoping we can welcome you back soon! Best regards, Marriott Suites Pune
2 out of 5
by A verified traveler

2 day stopover, left disappointed

Posted Jun 26, 2017 on Hotels
Went for rest and relaxation and an early birthday treat after having major surgery. Building works going on below with VERY loud drilling and banging. Went on for hours. Called Reception assured me it would be stopped. Half an hour later still going on. Phoned again, 2 staff came heard noises apologised said it would stop. Still carried on, eventually moved rooms. 2nd room lovely and quiet. Said would bring water as had been forgotten to put in fridge. 1.5hrs later, still eating, had to phone again! Safe didn't work, bedroom curtains couldn't be opened, kitchen cupboard door broken. No kitchen cleaning stuff had been left, outside light didn't work. Couldn't have lunch outdoors in restaurant, as was being used for private function. Asked for luggage to be brought to Reception upon checkout. Again almost 2hrs later, no luggage and had to ask AGAIN. Lovely staff but much room for improvement. A disappointing stay, not what you would expect from a 5 star Marriott.
Comment from Hotel Management
Jun 29, 2017
Dear Guest, Thank you for sharing your feedback with us. It is disappointing to hear that you were not impressed with your stay during your visit to the city. We apologize for the inconvenience caused to you and are with immediate effect resolving the concerns faced by you. At Marriott, it is our utmost endeavor to ensure that guests are satisfied with our service, and this is certainly not the signature experience that we wish to deliver. Hoping that we can alter your opinion during your next visit. Best regards, Marriott Suites Pune
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017 on Orbitz
Wonderful experience- grounds are so clean and airy and service was impeccable. Great breakfast buffet too!
Comment from Hotel Management
Jun 7, 2017 by Marriott Suites Pune, Hotel Management
Dear Guest, Thank you for recommending Marriott Suites Pune. We are glad you loved the facilities and enjoyed the breakfast buffet. We look forward to welcoming you back soon! Best regards, Marriott Suites Pune
5 out of 5
by Debora Ann

Posted Feb 9, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017
Thank you Debora. We look forward to welcoming you back soon! Best regards, Marriott Suites Pune
4 out of 5
by Harshita

Great

Posted Dec 28, 2016 on Hotels
It was great
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Ms. Harshita, Thank you for your kind words shared about the experience at our property. we are delighted to learn that you had a a great stay with us. we hope to welcome you soon! Warm regards Marriott Suites Pune
5 out of 5
by A verified traveler

Fantastic!!!

Posted Dec 5, 2016 on Hotels
If you are looking for suits, this is bestest in the Pune. Just amazing property and service
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for taking your time out to give your feedback, We are very pleased to know that your experience with us matched your expectations and you have appreciated our services. Your kind words has encouraged the team to continue to deliver their best. We wish to welcome you soon with the same warmth for another enriching stay experience. Warm Regards Marriott Suites Pune Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2016 on Orbitz
One of the best hotels I have stayed at. Extremely helpful staff, clean rooms, central location. Great for anyone traveling to Pune.
Comment from Hotel Management
Dec 5, 2016 by Marriott Suites Pune , Hotel Management
Dear Guest, Thank you for taking out the time for such a positive endorsement of the Marriott Suites Pune and for your kind words about the experience you had at our hotel. Our ultimate endeavor is to ensure our guests feel at home whenever they choose to experience us with best in class amenities and personalized intuitive service. It gives me great pleasure that the service by our team of associates has been acknowledged by you – they certainly go the extra mile to ensure guest delight and we're glad that their efforts have paid off. The Team at Marriott Suites Pune looks forward to welcoming you back for another memorable experience. Warm Regards Marriott Suites Pune Team
4 out of 5
Recommended
for Everyone
by A verified traveler from mumbai

Posted Nov 15, 2016
Well maintained and a beautiful property. Worth recommending to others.
Comment from Hotel Management
Dec 5, 2016 by Marriott Suites Pune , Hotel Management
Dear Vijay, Thank you for taking out the time for such a positive endorsement of the Marriott Suites Pune and for your kind words about the experience you had at our hotel. Our ultimate endeavor is to ensure our guests feel at home whenever they choose to experience us with best in class amenities and personalized intuitive service. The Team at Marriott Suites Pune looks forward to welcoming you back for another memorable experience. Warm Regards Marriott Suites Pune Team
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 27, 2016 on Hotels