Ratings based on 119 Verified Reviews

4.1 out of 5
85% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely rooftop terrace

Posted Sep 13, 2017
On arrival we had been upgraded to a room with quite a large terrace - it was more of a suite than a room. The views were fantastic from the room and the terrace and we were disappointed not to have longer to stay on that occasion. The breakfast was good and we at each no the restaurant on the night we arrived which was also good. Free luggage storage whilst we went onto a two day lake titicaca tour. On our return we booked to stay an extra night due to illness and the staff were very helpful which was really appreciated in these circumstances!
Comment from Hotel Management
Sep 19, 2017 by Hotel Conde de lemos, Hotel Management
Dear Kirsty Thank you very much for your comments, it will always be a pleasure to provide you with a good service with comfort quality and warmth, a thousand blessings always for you.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Hotel Near Plaza De Armas and city center

Posted Aug 13, 2017
Pros: Hotel is within city center.
Cons: Better selection of breakfast would help.
Location: Plaza De Armas is just across the street and many good restaurants are within walking distance.
This is an average hotel but closer to many good restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Right near plaza

Posted Apr 13, 2017
Location: Boat trip out on Lake Titicaca.
Lovely breakfast. Nice room with little sitting area. Perfect location.
Comment from Hotel Management
May 19, 2017 by LOURDES, Hotel Management
Thank you so much for your comentary kind regards Lourdes Abarca
3 out of 5
by Ida

Choose another Hotel!

Posted Mar 7, 2017 on Hotels
This Hotel was really disappointing. Their was no roof terrace as in their photos. Room service was appalling,the hot water was not working and the rooms were small. The staff have very little English which was a problem. On the positive side the buffet breakfast was good.
4 out of 5
by Dana

Comfortable stay

Posted Feb 20, 2017 on Hotels
Comfortable stay, room was basic but clean. Nice hot shower!
Comment from Hotel Management
Mar 5, 2017
Thank you very much for your comments best regards Alfredo Aparicio
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Posted Jan 18, 2017
A clean, comfortable room. Staff were friendly and helpful. Great place to stay!
Comment from Hotel Management
Mar 5, 2017 by Alfredo Aparicio, Hotel Management
Thank you very much for your comments best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2016
Pros: Reasonably priced. Great location. Near all the historical sites.
Cons: Breakfast could be a little bit better.
Great location. Nice facilities. Great patio. Helpful staff.
4 out of 5
by A verified traveler

Convenient and clean hotel

Posted Nov 14, 2016 on Hotels
Good location, clean and staff are helpful.
4 out of 5
by A verified traveler

Puno

Posted Sep 28, 2016 on Hotels
Stayed four nights to visit lake titikata and local points of interest, the hotel is central and the staff are very friendly and helpful. It is used by many of the tour companies hence there are groups only staying a night. Puno is only worth a 2 day visit as there is little to do outside of the lake.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location, rooms could do with a refurb

Posted Aug 1, 2016
Pros: Central location
Cons: Rooms could do with a refurb
Location: Close to Lake Titicaca and access to the Uros Islands (floating Islands made from reeds) and Isla Taquile.
This hotel is located very central to the main square and moments stroll to all the bars and restaurants. We only had 2 nights here as we were using it as a base for accessing the Uros Islands and Isla Taquile, which is pretty much what everyone in Puno is doing. The hotel was comfortable but the rooms could do with updating and the power cuts can be a bit of a problem, however, we enjoyed our stay here.