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Hotel Cielo y Selva

Photo gallery for Hotel Cielo y Selva

Primary image
On the beach, white sand
On the beach, white sand
On the beach, white sand
Outdoor pool

Overview of Hotel Cielo y Selva

Hotel Cielo y Selva

2.5 star property

4.4/5 Excellent

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Carretera Tulum - Punta Allen, KM 42, Punta Allen, QROO, 77768

Explore the area

  • Popular LocationPunta Allen Park10 min walk
  • Popular LocationPunta Allen Dock11 min walk
  • Popular LocationSol Caribe Beach15 min drive

Choose dates to view prices

About this area

Punta Allen

Located in Punta Allen, Hotel Cielo y Selva is in a national park and on the beach. While the natural beauty of Sian Ka'an Biosphere Reserve and Punta Allen Park can be enjoyed by anyone, those looking for an activity can check out Punta Allen Dock.
Visit our Punta Allen travel guideOpens in a new window
Map

What's nearby

  • Punta Allen Park - 10 min walk
  • Punta Allen Dock - 11 min walk
  • Sol Caribe Beach - 15 min drive
  • Playa Akun - 78 min drive
  • Muyil Ruins - 117 min drive

Restaurants

  • Vigia Grande - 7 min walk
  • Cafecito..? - 8 min walk
  • Las Palapas - 9 min walk
  • Muelle Viejo - 11 min walk
  • Viejo Chac - 13 min walk

About this property

Hotel Cielo y Selva

Waterfront hotel with an outdoor pool
Guests at this beach hotel will appreciate convenient onsite amenities such as barbecue grills and a picnic area. Rooms offer rainfall showerheads and showers.
Hotel Cielo y Selva offers 14 accommodations. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:30 AM–11:00 AM: MXN 120-150 per person
  • 1 restaurant
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • BBQ grill(s)
  • Beachfront location
  • Garden
  • Picnic area
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

More

  • Window screens

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Parking included
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Hotel
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Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 3:00 PM - 7:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children 4 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 120 and MXN 150 per person (approximately)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Hotel Cielo y Selva Hotel
Hotel Cielo y Selva Punta Allen
Hotel Cielo y Selva Hotel Punta Allen

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 17 out of 26 reviews
5 - Excellent 65%
Rating 4 - Good. 4 out of 26 reviews
4 - Good 15%
Rating 3 - Okay. 3 out of 26 reviews
3 - Okay 12%
Rating 2 - Poor. 2 out of 26 reviews
2 - Poor 8%
Rating 1 - Terrible. 0 out of 26 reviews
1 - Terrible 0%

4.2/5

Cleanliness

4.4/5

Staff & service

3.4/5

Amenities

4.3/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

3/5 Okay

Traveled with partner
Liked: Cleanliness
Stayed 3 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic and magical place to stay! Especially if you like an adventure and staying in remote areas....
Stayed 3 nights in Dec 2021

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

2/5 Poor

Traveled with family
Disliked: Amenities
I liked the palm trees on the beach. But the seaweed stunk real bad, the bathrooms were tiny and dirty, there was a huge beehive close to our tent, and the advertised onsite pool was only a small wading pool to clean your feet. The nearby town is full of garbage, it is sad what happened to it over the years. We couldn't swim, nor did we see any animals except some emaciated roosters and some wild cats and dogs. It was depressing and so not worth the cumbersome, pothole riddled drive.
Stayed 1 night in Jun 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vibe and service!
Stayed 1 night in Apr 2021