Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Perfectly OK affordable Patagonian Hotel

Posted Jan 20, 2016
Pros: Value for money, location.
Cons: Put a gym on the sixth floor
Location: Centrally located to bars and restaurants, a stroll to the Casino.
Hotels in many parts of Patagonia can be hit or miss and the room rate is often no reflection of quality. Punta Arenas does have better lodging, but for value for money the Best Western Hotel Finis Terrae can't be beaten, Centrally located, the small rooms (compared to the US) are clean and the room amenities good. The wifi is free and quick. The hotel staff are fine, but have a degree of indifference to service common in Chile - just let it go. They will get you to your room. Breakfast is adequate and typical of this level of hotel - cold cuts, scrambled eggs, cakes etc. There is no gym, but Punta Arenas has a great paved waterfront walkway for running - pity one way will always be into a strong wind.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle, Australia

Nice hotel right in the middle of the action.

Posted Jan 18, 2016
Very good hotel next to the central square. You can walk anywhere. Room looked new - it was nice and clean. Breakfast was fine and the check-in staff was very friendly. Internet connectivity was excellent as well. I highly recommend it and would go there again in the future for sure.
2 out of 5
by A verified traveler from Brisbane

Overnight Stays at Punta Arenas

Posted Jan 17, 2016
Pros: comfort
Cons: restaurant service; reliable forwarding of messages; group families together on the same floor.
One the first night, the hotel staff forgot to convey the emailed message from our tour company re transfer arrangements. They even told me, on enquiry, that they had not received a message, when, in fact, they had. So we wasted an hour and money with urgent emails to the local tour company, via Australia. Restaurant service was very slow, but maybe that is the norm in Chile? On the return night, the room for the 3 children was on a different floor from their parents' room. One room was not ready well after the nominal check-in time. They said the hotel was full. Apart from that, staff were quite pleasant and the hotel was comfortable. So maybe I am just being too fussy?
1 out of 5
by A verified traveler

Not a hotel I would recomend

Posted Jan 3, 2016
Pros: Nothing
Cons: The check-in process, the management, real room descriptions.
Location: Close to restaurants and the Strait of Magellan
The rooms are not what they are advertised on the website. The check in process was terrible at best. The poor man in reception was frazzled and had no help as the owner does not believe in the comfort of his guests after a long trip.
3 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Poor staff. Nice room, quiet, convenient

Posted Dec 26, 2015
Getting into our room was a but rocky. The guy checking us in didn't understand why I wanted to provide a member number to earn points with Best Western. He also forgot to return both my passport and later my credit card! He was even so out of it that he asked me for my passport even though he left it on the scanner. To get my credit card back, I had to return to the lobby after dropping bags in my room and remind the man that I need my credit card also. We decided to nap and the maids walked in TWICE. The staff really needs to get it together. The room was clean and the bed was comfortable. Location convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler

En pleno centro.

Posted Nov 29, 2015
Pros: Él desayunador tiene una vista espectacular y muy cómodo.
Cons: Siempre hay algo para mejorar ... Pero no lo encontré.
Location: Posee muy buena ubicación por estar en pleno centro, para el que va de compras, es inmejorable y para el que va de turismo también.
Tuvimos problemas con superposición de reservas y Punta Arenas estaba colmado, por lo que no había lugar en ningún hotel, pero el personal nos solucionó el problema por una noche, con mucha profesionalidad y cortesía... altamente recomendable. Desde ya muchas gracias al personal.
3 out of 5
by A verified traveler

Ubicaciòn centrica

Posted Nov 2, 2015
Pros: la ubicaciòn
Cons: Todo, desde la atenciòn en el chekin hasta la limpieza. La atenciòn en restaurant una verguenza. ruido en los pasillos
Location: Plazas, museos.
Muy mala atenciòn tanto en el ingreso como en la estadia. Sin jabon el baño. Retiraron sin autorizaciòn la tarjeta de ingreso a la habitaciòn. Estando en la habitaciòn ingresò personal de limpieza sin golpear.
5 out of 5
Recommended
for Couples
by maria soledad from Quilpue

Buen hotel

Posted Oct 27, 2015 on Hotels
Excelente,lo único que no me gusto mucho fue que en el restorant eran demasiado lentos,pero la comida rica
5 out of 5
Recommended
for Business Travelers
by A verified traveler

COMODO HOTEL. CERCA DE TODO

Posted Jun 18, 2015
Pros: EL RESTAURANT
Cons: LA DECORACION DE LAS HABITACIONES Y EL WIFI
Location: CASINO CERCA, RESTAURANTES Y CAFES PROXIMOS
TRANQUILA Y BIEN ATENDIDA. EL RESTAURANT ES BUENISIMO
4 out of 5
Recommended
for Couples
by Marcelo from Santiago Chile

Muy agradable

Posted Mar 14, 2015 on Hotels
Muy buen hotel, comodo, bien ubicado en una calle principal y cercana a lugares de interes.el trato del personal cordial y el desayuno variado y rico.