All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Excelet location, amazing builinding, clean and super kind employees!
juan ignacio
Stayed 1 night in Apr 2024
Response from Enrique Garín on Apr 8, 2024
Dear guest,thanks for rating our service and share your opinion.All the best,
8/10 Good
Helen, Tucson
Traveled with group
Apr 6, 2024
Liked: Cleanliness, staff & service
Dining room is not very good. I specified how I wanted my steak cooked (medium) and they sent it out raw. It was absolutely disgusting and when I tried to send it back and get something else instead, they wanted to charge me for 2 meals. Manager had gone home so there was no one to appeal to. Would not recommend eating at their restaurant.
Helen
Stayed 1 night in Apr 2024
Response from Enrique Garín on Apr 6, 2024
Dear guest,thank you very much for rating our overall service. We are sorry to know that the dish you chose was not of your liking. Probably because it was not a traditional steak, but a special combination of steak stuffed with other ingredients.Best regards,
Dear Sam,thanks so much for rating our service.All the best,
8/10 Good
lisa, denham springs
Mar 27, 2024
lisa
Stayed 1 night in Jan 2024
Response from Enrique Garín on Mar 29, 2024
Dear guest,thanks for rating our service.Kind regards,
8/10 Good
Lori, Munich
Mar 21, 2024
Lori
Stayed 1 night in Mar 2024
Response from Cristian H on Apr 12, 2024
Gracias por hospedarte con nosotros. Te esperamos nuevamente, Saludos
6/10 Okay
Mark
Traveled with partner
Mar 10, 2024
Liked: Amenities
We were assigned a room that did not have a real window to the outside which was a negative. Additionally the room was hot and we could not find the thermostat or cool it down for easy sleeping. Restaurant was good and facilities were generally good although the spa was being repaired. Staff at the front desk was all business and didn’t address our concerns for late checkout or identifying lunch options or early coffee options. Generally a good stay but missed on some of the pluses we would expect.
Mark
Stayed 2 nights in Mar 2024
Response from Enrique Garín on Mar 11, 2024
Dear Mark,thank you very much for sharing your opinion about our service. Your comments are very helpful.Best regards,
8/10 Good
Anina
Mar 8, 2024
Anina
Stayed 2 nights in Mar 2024
Response from Enrique Garín on Mar 28, 2024
Dear guest,thanks for rating our service. Kind regards,
So far so good. We somehow ended up with the ADA room, which we did not request. It’s large and comfy, but close to the bar. We will see if it’s noisy.
Jo Ann
Stayed 1 night in Feb 2024
Response from Enrique Garín on Feb 24, 2024
Dear Jo Ann,thank you very much for rating our service and leaving us your comments.Sincerely
8/10 Good
manish, Shrewsbury
Traveled with family
Feb 22, 2024
Liked: Cleanliness, staff & service
The room was stuffy with no fan in the room. With continuous barking of stray dogs and traffic, it was hard to sleep. Staff was friendly though.
manish
Stayed 1 night in Feb 2024
Response from Enrique Garín on Feb 24, 2024
Dear guestthank you very much for rating our service and leaving us your comments.We regret that your rest has been interrupted by external noises.Sincerely
Front desk staff helped us out when we accidentally threw out an important paper for immigration
Jeanne
Stayed 1 night in Jan 2024
Response from Enrique Garín on Jan 31, 2024
DearJeanne,thank you very much for rating our service and sharing your opinion about the reception team.We are glad to know that you were helpful.Kind regards
8/10 Good
Hong
Jan 30, 2024
Liked: Cleanliness, staff & service
Hong
Stayed 1 night in Jan 2024
Response from Enrique Garín on Feb 1, 2024
Dear Guest,thank you very much for rating our service. Best regards
The hotel was excellent. There was an issue at 7:00 AM one morning when the staff turned on the music system for the lobby but did not notice that it was on throughout the entire hotel. It was load and woke us up but it was corrected quickly
Craig
Stayed 3 nights in Jan 2024
Response from Enrique Garín on Jan 31, 2024
Dera Craig,thank you very much for rating our service and leaving us your comments about the music. We appreciate your feedback. Kind regards
4/10 Poor
Pamela
Jan 22, 2024
Liked: Cleanliness
Disliked: Staff & service
Pamela
Stayed 2 nights in Jan 2024
Response from Enrique Garín on Jan 31, 2024
Dear Pamela,we are sorry to know that your experience was not what we all wanted it to be. Your feedback is very important and will help us to improve what we do.Best regards,
10/10 Excellent
Shelly
Traveled with group
Jan 20, 2024
Lovely hotel and friendly staff.
Shelly
Stayed 1 night in Jan 2024
Response from Enrique Garín on Jan 20, 2024
Dear guest,thank you very much for rating our service and sharing your opinion.We are glad to hear that you enjoyed your stay.
6/10 Okay
Stephanie
Jan 15, 2024
Stephanie
Stayed 1 night in Jan 2024
Response from Enrique Garín on Feb 13, 2024
Dear guest,thank you very much for rating our service. Your opinion helps us to improve the experience of our guests.Best regards
10/10 Excellent
YUNA
Jan 15, 2024
YUNA
Stayed 1 night in Jan 2024
Response from Enrique Garín on Feb 4, 2024
Dear Guest,thank you very much for rating our service.All the best
Dear guest,thanks for rating our service. Kind regards
8/10 Good
Stephanie
Jan 10, 2024
Stephanie
Stayed 1 night in Jan 2024
Response from Enrique Garín on Jan 31, 2024
Dear guest,thank you very much for rating our service.Kind regards,
8/10 Good
Juan, Santiago
Traveled with partner
Jan 7, 2024
Liked: Cleanliness, staff & service
Poor breakfast & room too small. Besides, hotel charged us VAT, which we were not aware that we have to pay for.
Juan
Stayed 2 nights in Jan 2024
Response from Enrique Garín on Jan 15, 2024
Dear Guest,thank you very much for rating our service and sharing your opinion with us. Unfortunately, in order to bill without taxes, the guest must comply with certain legal regulations.Best regards
10/10 Excellent
Mark
Jan 7, 2024
Mark
Stayed 1 night in Jan 2024
Response from Enrique Garín on Jan 15, 2024
Dear Guest,thank you very much for rating our service.Kind regards,
The hotel was at full capacity and the staff seemed totally unprepared for this. At check in we were given a room that was occupied (Imagine the shock of walking into a room after an hour in reception to find it dirty, with other people’s stuff!). Breakfast was lackluster and the staff insisted on charging it although it was clearly stated it was included in the reservation. Definitely not recommending or returning
Lili
Stayed 1 night in Jan 2024
Response from Enrique Garín on Jan 15, 2024
Dear Guest,thank you very much for rating our service and sharing your opinion with us. I am very sorry for the inconvenience with your reservation.
It’s just off the busy town square area, so quiet and accessible to other places via a short walk. Has parking space if you have a car during the stay
Ankit
Response from Enrique Garín on Jan 15, 2024
Dear Guest,thank you very much for rating our service and sharing your opinion with us. Best regards
8/10 Good
Sara, Weston
Traveled with family
Jan 4, 2024
Liked: Amenities
Sara
Stayed 3 nights in Dec 2023
Response from Enrique Garín on Jan 15, 2024
Dear Guest,thank you very much for rating our service.Best regards
2/10 Terrible
Timothy
Jan 3, 2024
Disliked: Staff & service
Timothy
Stayed 3 nights in Dec 2023
Response from Enrique Garín on Feb 4, 2024
Dear guest, we are sorry to know that you were not satisfied with our service.We regret that this was the case.
2/10 Terrible
John
Jan 3, 2024
John
Stayed 3 nights in Dec 2023
Response from Enrique Garín on Jan 31, 2024
Dear John,we are sorry to know that your experience was not what we all wanted it to be. Your feedback is very important to us, and will help us to improve what we do.Regards
Dear Guest,we are very sorry to hear that your experience was not to your liking. We will review where we did not meet your needs and will work to improve our performance.Kind regards
shuttle bus should be improvement the service for your gusts .It was difficult to find where can be ridded. please to specific it on your itinerary where when new customer coming to your city airport to find the location for ride.
wen liang
Stayed 1 night in Dec 2023
Response from Enrique Garín on Dec 31, 2023
Dear Mr. Weng,thank you very much for rating our service and telling us about your shuttle bus experience. We will take your comment as an important input to improve our management and information to our guests on this matter.All the best,
Recomendada su cocina. Área residencial y actividad comercial alrededor
Luis
Stayed 2 nights in Dec 2023
Response from Enrique Garín on Dec 18, 2023
Estimado huésped,muchas gracias por su calificación de nuestro servicio y los comentarios que nos deja.Atte.
2/10 Terrible
George
Dec 16, 2023
George
Stayed 1 night in Dec 2023
Response from Enrique Garín on Dec 17, 2023
Dear guest,I am very sorry to hear that your experience with our service was not pleasant. I see that you took your reservation in express service, please be so kind to let me know what aspects of our service did not meet your expectations. Kind regards
Very nice hotel! Great staff, nice restaurant, good location. Tours will pickup from there as well
Ally
Stayed 3 nights in Dec 2023
Response from Enrique Garín on Dec 13, 2023
Dear Ally,thank you very much for rating our service and giving us your feedback.We are glad to know from your comments, that our staff did a good job.Best regards,