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Reviews of Hotel Tierra del Fuego

3.5 out of 5
Hotel Tierra del Fuego
Avenida Colón 716, Punta Arenas, Magallanes

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 62 reviews" "
Rating 8 - Good. 17 out of 62 reviews" "
Rating 6 - Okay. 16 out of 62 reviews" "
Rating 4 - Poor. 8 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

JIN HWAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bueno
Stayed 2 nights in Apr 2024

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
This was a reasonably priced hotel with really friendly and helpful staff. The facilities are dated and need refreshing - for example, my shower leaked and the curtains in my room didn't draw all the way across the window, letting in a lot of street light and noise. The breakfast is really basic with no choices, just cheap bread, ham and cheese with coffee and atrifical juice. However the room was clean and the location is convenient for the bus station and central Punta. For the price, it was ok, and the really nice staff made it much better than it would otherwise have been.

6/10 Okay

Hans

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Old facilities require renovation. Disappointing quality of breakfast. In general poor quality for the high price charged.
Stayed 1 night in Dec 2023

10/10 Excellent

Victor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel bonito, con personas muy comunicativas, muy cómodo y agradable. Te dan la recomendación qué se suele escuchar ruido nocturno por cuestiones externas al hotel por carreras clandestinas. Fuera de eso es un lugar bien ubicado, cerca de tiendas y de la estación de Buses.
Stayed 1 night in Aug 2023
Response from Derek Pagels, Recepción on Aug 26, 2023
Muchas gracias por su reseña! Tenemos mucho cariño a nuestra ciudad, por eso lamentamos el tema de las carreras clandestinas. Aún con eso, nos alegra que le haya gustado la atención y ubicación, nos seguiremos esforzando por si decide volver. Saludos!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the center of town. Close to everything.
Stayed 2 nights in Jan 2023
Response from Hotel manager on Mar 1, 2023
Thank you very much for your comments, we will continue working cordially team Hotel Tierra del fuego Juan Carlos Ruiz Hotel Manager

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located- close to the bus station and restaurants. The staff was so nice and helpful. I would definitely recommend this hotel when staying in Punta Arenas.
Response from Gerencia Hotel Tierra del Fuego on Jan 10, 2023
Thank you very much Lisa, we appreciate your comment. We hope having you again in the our Hotel.Best Regards Juan Carlos RuizGerente Hotel Tierra Del Fuego

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful. Unfortunately the bed sheets were dirty and no way I would take a shower in the bath. Noisy all night long drag racing in the street and yelling.
Response from Derek Pagels on Jan 7, 2023
Thanks for taking the time to review your experience, and we apologize that it wasn't up to the standards we should have. We have talked to our cleaning staff, and our manager over the state of the room, and will be taking this feedback to better our service.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Needs some updates. The hotel is old and even though is clean, it does not look and smell like clean one. The staff is fantastic!
Stayed 1 night in Nov 2019

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Overall, a good, safe place in a central location. The in-room fridge was a great bonus and they were nice about storing some of my luggage. I did not like that they were not flexible with the breakfast times due to my daytour starting before their breakfast did.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Convenient Punta Arenas stay.
The staff at hotel is great! The room comfortable, with efficiency (small fridge and stove, but no utensils). There is a restaurant and bar attached. Breakfast was good. The one drawback is that hotel is located right in heart of town on corner of two busiest streets. At late night, especially weekends, there is considerable traffic noise which cannot be blotted out - since there is no a/c where you can run the fan. Unless you are a very sound sleeper, ask for 4th floor room away from street.
Stayed 2 nights in Feb 2019
Response from Gerente on Feb 28, 2019
Dear Thank you very much for your comments, we are waiting for you at your next visit. Regard Juan Carlos Ruiz Hotel Manager

4/10 Poor

Sam

Traveled with family
Disliked: Staff & service, amenities
When we checked in the staff said they only have our reservation for one night and if we need a room for the next day we have to pay extra. we had made reservation for two nights and told them that we are going to call expedia and the lady immediately said she will give us a room. there was no breakfast in the hotel though we booked the hotel with the breakfast. Will not recommend this as the location is also not close to any landmark.
Stayed 2 nights in Dec 2018
Response from La Gerencia on Jan 24, 2019
Dear sirs, thank you for your comments. Any additional day that you require must be by expedia and the breakfasts begin at 7 am before that time must be coordinated with reception. Regards

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
This property was disgusting! Walls, furniture, sheets, carpet all look like they haven’t been replaced in thirty years! The blanket on the bed had a whole in it that you could put your hand through. The towels and bed linens were awful! The mattress and pillows were cheap and old. The sink and shower leaks. The shower tile is cracked and separating from the wall due to all the water damage. I have never been so over charged for such an outdated hotel. For this price point updates are expected. There are can air fresheners every ten feet. Could that be hiding the mold and mildew smell that must be prominent without them. Was stuck there because it was New Years Eve and better options were booked full in September.
Stayed 3 nights in Dec 2018
Response from La Gerencia on Jan 24, 2019
I need to inform you that we have tried to look at your reservation, as you entered as an anonymous person we do not have the information of your reservation to be able to answer you adequately. Please send us an email to gerencia@puntaarenas.com

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The property is more like a hostel. Old, dingy, and -overall- feels a little dirty. Left after 2 hours/3 hours after booking the room.
Stayed 1 night in Nov 2018
Response from La Gerencia on Jan 24, 2019
The property is more like a hostel. Old, dingy, and -overall- feels a little dirty. Left after 2 hours/3 hours after booking the room.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has character. Excellent location right on the town square. Restaurant and bar has great food. Friendly and helpful staff. I would definitely stay here again.
Stayed 1 night in Feb 2018
Response from Juan Carlos on Mar 7, 2018
Dear Don, we are very pleased to read your words. Hope to have you staying with us again. Regards, Hotel Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Close to center square and bus station
We checked in late and were put in a noisy room which was frustrating after 30+ hours of travel. The hotel was able to move us to a different room the next day and it was a significant improvement. I would recommend asking to NOT be put in room 201, next to the stairs. The breakfast was varied and the coffee was good. The night desk worker in particular and the day staff were pleasant and helpful. The hotel is clean and basic. It is located within walking distance to the bus station where you catch the transfer to Puerto Natales. We were within walking distance of the minimal shopping available and to the office for the penguin expeditions.
Stayed 2 nights in Feb 2018
Response from Isabel Margarita Peña on Feb 19, 2018
Unfortunately we are located in the most crowded street of town. But we are very pleased to read your words and knowing that you were conformed with the new room. Thank you for staying with us. Best regards

4/10 Poor

Alex, detroit, MI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is very dated and dirty. The front staff is nice and the breakfast is decent but the rooms need major TLC and they do not justify the cost of $210/night.
Stayed 1 night in Dec 2017
Response from Isabel Margarita Peña on Jan 5, 2018
Dear Alex, we are very sorry that that was your appreciation of the hotel. We are working to improve everything that can be improved, to give a better service to all of our guests. Best regards Staff Hotel Tierra deL Fuego

10/10 Excellent

Barbara, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deluxe hotel - great food and service
The best to stay in the Torres de Paine park. Would go again!

4/10 Poor

Alex

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is tired and needs upgrading.
The hotel is not worth $200 a night. Needs a refit and upgrade.

6/10 Okay

Shawn, Chicago, IL

Liked: Staff & service
Hotel Tierra del Fuego is in the city.
Hotel Tierra del Fuego is located right in the heart of the city where everything is in walking distance. We arrived there after a week being in Torres del Paine and were staying there for one night before we departed. The hotel lobby was nice and the staff was very friendly. When we got to our room - it was just ok but what we expected. The decor was a little drab but it was clean and the bathroom had recently been renovated which was nice. We walked around the city and shopped for souvenirs and had dinner at a nice restaurant. Checkout the next morning was easy. A breakfast buffet was provided with the normal things that we expected - meats, cheese, bread, cereal, yogert, etc. Overall the stay was what we expected and we would stay there again for one night on our way out of town.

6/10 Okay

CB Chicago

Liked: Cleanliness, staff & service
Thank you
The hotel staff went above and beyond to help us arrange a shuttle to take us to our 6 am flight when we were traveling with skis that wouldn't fit in the cab. Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice central location, perfect for book-ending a trip to Torres del Paine.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
They tried different pricing when I checked out. Unacceptable.
Stayed 9 nights in Jan 2024

6/10 Okay

Walter

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jul 2023
Response from . on Jul 23, 2023
.

6/10 Okay

JORGE ANDRES

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Derek Pagels, Recepción on Jul 16, 2023
Muchas gracias por tomarse el tiempo para evaluar nuestro Hotel, esperamos dar un servicio sobresaliente para su próxima estadía.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Me gusto la ubicación del hotel muy buena y para mejorar faltan artefactos en la habitación como pava eléctrica o cafetera.
Stayed 3 nights in Nov 2019

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
la ubicacion excelente, buena atencion, limpio y acogedor
Stayed 1 night in Oct 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel comodo y birn ubicado
Hotel comodo y bien ubicado, con buen desayuno y buena atencion
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Concierge fue amable e hizo las gestiones de cambiarnos de habitación debido a que la caja fuerte no funcionaba
Stayed 3 nights in Sep 2019

10/10 Excellent

Pablo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del lugar es excelente! Todo el tiempo son atentos y ayudan en todo! Te hacen sentir como en tu casa.
Stayed 2 nights in Jun 2019
Response from Gerencia on Oct 2, 2019
Gracias por vuestros comentarios estaremos atentos para su próxima estadía atentamente La Gerencia

10/10 Excellent

jorgelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy lindo
Stayed 2 nights in Jun 2019
Response from Gerencia on Oct 2, 2019
Muchas gracias por sus comentarios estamos a sus ordenes Atentamente La gerencia

10/10 Excellent

catalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, habitaciones grandes y cómodas; ideal para todo tipo de viajes
Stayed 1 night in Jun 2019
Response from Gerencia on Oct 2, 2019
Muchas gracias por sus comentarios estamos a sus ordenes Atentamente La gerencia

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un excelente hotel para visitar en Punta ARenas
El hotel es un lujo, muy bien atendido, desayuno es completísimo, dormitorios muy temperados para este tiempo de invierno.
Stayed 2 nights in Jun 2019
Response from Gerencia on Oct 2, 2019
Gracias por sus comentarios estamos a sus ordenes en punta arenas Atentamente La gerencia

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Gerencia on Oct 2, 2019
Gracias igual estaremos atentos por cualquier consulta saludos La gerencia

8/10 Good

Francisco

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Un hotel solo de paso
Esta bien ubicado, el hotel está un poco a maltraer , desayuno muy básico, muy buena atención del personal , amables. En general un hotel sólo de paso.
Stayed 1 night in Jun 2019
Response from Gerencia on Oct 2, 2019
Gracias don Francisco por sus comentarios Atentamente La gerencia

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atencion.dan ganas de volver.muy buena ubicación.
Stayed 3 nights in Jun 2019
Response from Gerencia on Oct 2, 2019
Gracias por sus comentarios estamos a sus ordenes Atentamente La gerencia

10/10 Excellent

facundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Gerencia on Oct 2, 2019
Gracias don Facundo por su puntuación estamos a sus ordenes Atentamente La gerencia

8/10 Good

Gonzalo

Liked: Cleanliness, property conditions & facilities, room comfort
Buen hotel mucho ruido
Muy buen hotel pero el ruido es demasiado en la navaja si se quiere descansar no es el usar indicado
Stayed 1 night in Jun 2019
Response from La Gerencia on Jun 15, 2019
Estimado Don Gonzalo gracias por sus comentarios Estamos a sus ordenes en punta arenas. atentamente La Gerencia

8/10 Good

Fernanda

Liked: Cleanliness
El baño poco moderno , lo mismo las cortinas
Stayed 1 night in Mar 2019
Response from La gerencia on May 3, 2019
Estimada Sra fernanda gracias por sus comentarios somos catalogados como un hotel clásico y elegante siempre a sus ordenes La gerencia

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente desayuno. Muy calido y atento el personal. Viajé ppr el fin de semana y resultó que las habitaciones a la calle replican el ruido del exterior, sobre todo porque circulan autos a toda velocidad y con la música a niveles insoportables.
Stayed 2 nights in Feb 2019
Response from . on Feb 28, 2019
.

8/10 Good

Verified traveler

Bra läge mitt i stan. Frukosten öppnade inte förrän 07, vilket är för sent om man ska åka på ex pingvintur eller tur till Torres del Paine. I allmänhet ganska slitet och mörkt rum. Finns andra mer prisvärda hotell i stan
Stayed 2 nights in Nov 2018
Response from Marian on Nov 27, 2018
I hope you ´ve had a wonderful time in Torres de Paine. We are working to offer a better service. Have a great week. Thanks for visit out country, and our Hotel. Marian.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Podria ser mejor
Hotel muy antiguo. Necesita una renovacion.
Stayed 2 nights in Jul 2018
Response from Gerencia - Hotel Tierra del Fuego on Aug 8, 2018
Agradecemos sus comentarios. Estaremos trabajando para que su estadia sea mas comoda, saludos cordiales.,

6/10 Okay

GILBERTO

Um noite somente
Qlocal muito bom. Estacionamento pequeno , tivemos que deixar o carro na rua. O restaurante , nem pensar , pessimo , pizza incomivel, cervejas quentes?. Cafe da manha fraco., quarto razoavel.
Response from Hotel Tierra del Fuego on May 6, 2018
Muchas gracias por tus comentarios, te los agradecemos. Cada vez seguimos mejorando, para entregar el mejor servicio a nuestros Huéspedes.

10/10 Excellent

bruno , Gallegos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso hotel muy céntrico
Hermoso hotel céntrico con un buen bar mil novecientos
Stayed 1 night in Mar 2018
Response from Staff - Hotel Tierra del Fuego on Mar 22, 2018
Estimado Bruno, Agradecemos sus palabras en nombre de todo el equipo del Hotel Tierra del Fuego y esperamos tenerlo nuevamente en Punta Arenas.

4/10 Poor

Dante G

Disliked: Staff & service, property conditions & facilities
Una decepción
Un hotel con mucha falta de mantenimiento. Alfombras, pisos en general, ropa de cama y toallas en mal estado. La caja de seguridad de la habitación no funcionaba. El desayuno tiene una sola persona a cargo con muy malos modos para atender, faltaba vajilla y cubiertos y a apartir de las 9:30 solo te queda para servirte lo que sobre porque no reponen nada. Un lastima que un hotel tan bien ubicado esté tan mal atendido y sin mantenimiento.
Stayed 3 nights in Feb 2018
Response from Gerencia on Mar 8, 2018
Estimado Sr. Dante agradecemos que nos comparta todos sus comentarios y sugerencias. Trabajaremos para mejorar lo señalado. Atte., Gerencia Hotel Tierra del Fuego

4/10 Poor

Fab, Schweiz

Disliked: Cleanliness, property conditions & facilities, room comfort
Überteuert
Enttäuschend. Das Zimmer war muffelig, laut und der Safe funktionierte nicht.
Stayed 1 night in Jan 2018
Response from Staff - Hotel Tierra del Fuego on Jan 19, 2018
Wir bedauern die Unannehmlichkeiten. Wir arbeiten daran, unseren Gästen einen besseren Service zu bieten. Mit freundlichen Grüßen,

8/10 Good

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Muy buena estadía. Habitación cómoda y limpia.
Stayed 2 nights in Jan 2018
Response from Staff - Hotel Tierra del Fuego on Jan 12, 2018
Gracias por su comentario. Nos alegra que les haya gustado el hotel y hayan tenido una buena estadía. Esperamos volver a recibirlos pronto. Saludos,

10/10 Excellent

Bruno , Santa Cruz Gallegos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buena ubicación
Agradable hotel, centrico y muy confrotable. Con un hermoso cafe, donde poder disfrutar de una vista formidable de la ciudad de la ciudad de Punta Arenas.
Stayed 1 night in Oct 2017
Response from Juan Carlos on Nov 16, 2017
Estimado Don Bruno Muchas gracias por vuestros comentarios estaremos felices de atenderlo en su próxima estadía Atentamente Juan Carlos Ruiz Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017