Ratings based on 474 Verified Reviews

4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver,WA

Great 2017 trip!!!

Posted Sep 8, 2017
Location: The free shuttle between this hotel & its "sister hotel" at the marina was fantastic. We used it several times & was so convenient to use.
This vaca of a mom & her 2 daughters was a first for us & absolutely perfect at this resort. We felt safe there. Not worried at all. The staff was Awesome!! The resort was so beautiful & the staff took very good care of us. The landscaping was so neat. And of course the "all-inclusive" was such a treat, esp for 2 daughters never having experienced that before. THANK YOU for such an experience!!
Comment from Hotel Management
Sep 9, 2017 by Concierge Desk. Hacienda Encantada, Hotel Management
Thank you for staying with us! We deeply appreciate your feedback and we are looking forward to see you again.
2 out of 5
by A verified traveler from Pasadena

Avoid this hotel. all-inclusive is $120person eday

Posted Aug 23, 2017
Pros: It has a kitchette with dishes
Cons: The booking page should clearly state this is not the all-inclusive package and be clear on what the fees are. Clean sheets daily
Location: Location is out of the main town. $25 each way for taxi
This hotel is on the shore. However there is no usable beach area (Rocky). The package I had filtered through expedia listed this Hotel as all-inclusive. I booked the first room available as it stated only 4 rooms left on expedia. When i arrived with my family i was told it was only room and the all-inclusive feature would be $120 each per person per day of our stay. This was not what i was expecting at all. Knowing what i know now i would have selected another hotel with the all-inclusive feature. Also every night when we went to our newly made beds there was sand between the sheets. I don't think they change the sheets daily.
4 out of 5
Recommended
for Everyone
by A verified traveler from san Jose, CA

Wonderful hotel, a little out of the way

Posted Aug 3, 2017
The hotel is all you can ask for. Lovely spacious rooms, comfortable beds, several pools and a hot tub all make for a fantastic location. Things to consider are: no beach swimming (too many rocks), it is not convenient to downtown Cabo (they have a shuttle, free for some guests, which runs every 2 hours and stops at 10:30 pm) and the food is expensive. If you are on all-inclusive, it is not an issue, but if you are not, the value for money on all but breakfast is not there. Overall a wonderful stay for our family.
Comment from Hotel Management
Aug 4, 2017 by Concierge Hacienda Hncantada , Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Awesome

Posted Jul 23, 2017
1) super friendly staff 2) all inclusive is the only way to go 3) food is great 4) beautiful grounds
Comment from Hotel Management
Jul 25, 2017 by Concierge of Hacienda Encantada, Hotel Management
thank you very much for your visit & as well for the feedback
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice, close to downtown.

Posted Jul 23, 2017
Pros: Staff was excellent. Room was nice and clean.
Cons: Staff should let guess know that ocean view is not for all rooms.
Location: Close to downtown, supermarket, bars, and lots of restaurants.
I liked the room. I was not happy with the view. That's not what I picked when I booked. Overall the room was very spacious, clean and comfortable. Transportation provided from the hotel to downtown and back.
Comment from Hotel Management
Jul 24, 2017 by Concierge Hacienda Encantada , Hotel Management
We appreciate your visit & as well thank you very much for the feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good Choice

Posted Jul 17, 2017
Awesome Views ,great service, good food..be sure to include all inclusive package..can be costly..
Comment from Hotel Management
Jul 22, 2017 by Gerardo, Hotel Management
Thank you very much!! We hope to see soon here at your Home away from Home !! Hacienda Encantada.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Nice location

Posted Jul 10, 2017
Pros: Views and location. All inclusive option
Cons: Don't allow pool chair saving for more than 30 min. Don't make the AI people sign a check after each round of drinks and food.
Location: 10 min from Cabo. 30 min from airport
We did the all-inclusive option, which was nice. Although, it's not like other AI's that I've been to. Maybe because there IS an option. You still had to sign the bill after each round of drinks (which had the prices on there and then you feel obligated to tip because there's a space for it, even though it says "tips are included"). Also, they don't have the "stock your room with snacks and drinks" luxury like I've had at other AI's. The room service was NOT inlcuded in the AI, but they gave you a 40% discount. The resort itself is very nice and we enjoyed all the pools and the food there. The staff was awesome! The views are spectacular and the location is only about 10 min into Cabo nightlife and restaurants. Another option that we did enjoy is the "dine out" option where there were several restaurants in Cabo you can go in the All-inclusive plan. We went to Baja Lobster Co and had steak and lobster (not the best I've ever had, but the location was perfect on the marina). We didn't have too much trouble getting pool loungers, but they do allow people to save chairs (all day) with just a towel and they would literally sit empty...that's just a pet peeve of mine at all resorts that allow that.
Comment from Hotel Management
Jul 24, 2017 by Concierge Hacienda Encantada, Hotel Management
Thank you for your feedback. We will pass your comments to management. As well we appreciate your visit
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Paradise

Posted Jul 8, 2017
This place is amazing. The staff is unbelievable... working to satisfy your every need. The place is kept looking perfect and the views are breathtaking. Can't imagine a better place.
Comment from Hotel Management
Jul 8, 2017 by Armando Briseno CM , Hotel Management
Thank you very much for your kind words. We do our best. Come back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tuscaloosa, AL

Beautiful resort with excellent service

Posted Jul 6, 2017
I really enjoyed my stay at Hacienda Encantada! The resort is gorgeous, and the customer service is outstanding. I look forward to returning in the future.
Comment from Hotel Management
Jul 8, 2017 by Armando Briseno CM , Hotel Management
We hope that future comes soon. Thank you for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing resort

Posted Jul 4, 2017
10th stay at this resort and it never disappoints. Celebrating my husbands 40th birthday with a group of 10 and they all loved the resort! Can't wait to come back
Comment from Hotel Management
Jul 8, 2017 by Armando Briseno CM , Hotel Management
10 times? That's great. Just this year we are 10 years to start this adventure. Thanks for your preference.