Ratings based on 401 Verified Reviews

4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel closed to the airport

Posted Sep 11, 2017
Nice hotel close to Punta Cana village. Nice restaurants with great food. Feels very safe to walk around as the village has security personnel. Shopping is convenient with a local market, pharmacy and many restau to choose from.
Comment from Hotel Management
Sep 18, 2017 by Leydi Solano , Hotel Management
Dear Sonia, Greetings from Four Points by Sheraton, Thank you so much for taking the time to write about your recent stay with us, We are very happy to hear that you enjoyed it and we hope to host you again. Kindest Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Posted Sep 11, 2017
Very friendly staff, close to airport so convenient!
Comment from Hotel Management
Sep 12, 2017 by Leydi Solano , Hotel Management
Dear Guest, Greetings from Four Points by Sheraton at Puntacana Village, It's great to hear that you enjoyed your stay with us, thank you so much for your comment about the staff and the location of the hotel, We hope you comeback very soon!! Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Pleasant stay for one night

Posted Aug 18, 2017
Transferred there and stayed one night before my trip back to the states. Conveniently located across the highway from Punta Cana International and the free shuttle service to the airport made planning even easier. The staff were very helpful and friendly. I would advise staying elsewhere if you are planning a long vacation and want to travel a lot on foot. There's really not much in the small town it's located in. They did have a complementary shuttle to a nearby beach, about a ten minute drive, but I didn't take that. Other than that, there wasnt much else to do at least compared to the resorts on the island.
Comment from Hotel Management
Aug 18, 2017 by Leydi Solano , Hotel Management
Dear Anthony, Greetings from Four Points by Sheraton at PUNTACANA Village, We want to thank you for thaking the time to write this review , it's great to know that the shuttle was convenient for you and the staff went beyond, We hope to welcome you very soon, Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Apple valley, Minnesota

Nice hotel to stay and relax.

Posted Aug 16, 2017
I enjoyed my stay at the hotel. It was really fun and quiet.
Comment from Hotel Management
Aug 18, 2017 by Leydi Solano , Hotel Management
Dear Adeniyi, Greetings from Four Points by Sheraton, Thank you so much for taking the time to write, we are very happy to hear that you enjoyed your stay with us and that you have really fun. Kindest Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Nice hotel near to airport

Posted Aug 6, 2017
The hotel is close to the airport and staff were very accommodating. The air conditioning in our room was noisy though and for some reason the toilet seemed to keep flushing all night. Staff let us store our luggage whilst we were out on a trip after our check out which was good too.
Comment from Hotel Management
Aug 11, 2017 by Leydi Solano , Hotel Management
Dear Lynn, Greetings from Four Points by Sheraton at Puntacana Village, Thank you so much for thaking the time to write about your recent stay with us, we are happy to hear that you enjoyed it. We hope to welcome you again!! Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place for Punta Cana airport

Posted Jul 31, 2017
This is ideal for that last night before you catch your plane back home to Canada. There is a good choice of eating places very close, and a supermarket and pharmacy too.
Comment from Hotel Management
Jul 31, 2017 by Julia, Hotel Management
Dear Guest, We want to thank you for taking your time in sharing your experience with us. looking forward to see you again, Sincerelly Julia Garcia Front Desk Supervisor.
3 out of 5
by A verified traveler from Ottawa, Canada

Nice hotel but no amenities at all.

Posted Jul 26, 2017
Cons: A mini fridge to keep water cold. Warm water delivered each day is not appealing.
Very nice rooms and hotel staff are excellent. There is no mini bar or mini fridge and no microwave. I had a long stay and drinking warm water everyday and not being able to store anything became a nuisance quite quickly. There is a shuttle to the beach; however, it is packed and literally has 5 inches of legroom on it (not kidding, literally). It's right across from Punta Cana village which is nice, but once again for a long stay it's either very expensive restaurants every night with a poor exchange rate (if you pay in USD), 16% tax, and an automatic 10% gratuity (and you're expected to add another 10%).
Comment from Hotel Management
Jul 26, 2017 by Julia, Hotel Management
Dear Guest, thank you for taking your time in sharing your experience in hour Hotel. we are very glad to hear that our Staff was accomodating for you. thank you as well about the comments in our shuttle, as it helps us to improve our service. Sincerelly, Julia Garcia Front desk Supervisor
3 out of 5
by A verified traveler from Duluth, Ga

Okay hotel, close to the airport

Posted Jul 18, 2017
The furniture and bedding was worn and rusted. The staff was okay, not fiendly nor rude.
Comment from Hotel Management
Jul 22, 2017 by Julia, Hotel Management
Dear Michelle, by this way we want to thank you for taking your time in completing our survey. We are very sorry that we didnt meet your expectations in the room. Please make sure we will be taking actions on it. Warm Regards, Julia Front Desk Supervisor.
4 out of 5
Recommended
for Everyone
by A verified traveler from f

Verry nice place people are so cool

Posted Jun 26, 2017
I went to the beach the bar is great shopping out eating the food is good
Comment from Hotel Management
Jul 7, 2017 by Leydi Solano, Hotel Management
Dear Guest, Thank you for sharing your experience at the Four Points by Sheraton Puntacana Village, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We hope you choose to stay with us again whenever your travel needs bring you back to Punta Cana.
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Posted Jun 25, 2017
The hotel is clean and very close to the airport. I stayed for a couple of days before heading to a resort. The price was right and there's a shopping plaza across the street.
Comment from Hotel Management
Jul 7, 2017 by Leydi Solano , Hotel Management
Dear Crystal Thank you for sharing your experience at the Four Points by Sheraton Puntacana Village, It's great for us to know that you enjoyed our facilities and the location was convenient for you We hope you choose to stay with us again whenever your travel needs bring you back to Punta Cana.