Ratings based on 533 Verified Reviews

4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Ottawa, Canada

The food is the deal breaker.

Posted Feb 20, 2017
Pros: The staff are wonderful. They're always happy to see you. If you just look around you'll always find someone singing, dancing and joking around.
Cons: THE FOOD! and the music. If you have mobility issues, not all the pools have railings to get in and out of.
Location: We only did the free cigar/coffee/chocolate/rum tour. 2 - 3 hours and it had free samples, and a huge souvenir store with decent prices.
Because of a mobility issue we spent most of our time at the resort so we got the all-inclusive and ate there all the time, which is the problem because our main complaint is the food. For the most part the food from the menus and room service were OK but there are 2 breakfast buffets and they were ALWAYS cold. The dinner buffets were also always cold, and the beef is consistently like shoe leather. Having said that, the steaks off the menus are good, and the hamburgers are big and delicious but you need to check to make sure they're cooked enough. Overall it's mediocre. Our room was nice, it was clean but lacking in some things. Three light bulbs were burnt out, 2 lamps in the livingroom were apparently placed for decoration because we didn't see any outlets for them, we couldn't use the tub because the plug didn't stay closed, the t.p. holder was broken..It was just little things but they should have been taken care of. Miscommunication between housekeeping and maintenance? Anyway, no big deal but it better explains my rating. And finally, there is always music going everywhere. Louder at the activities pool, but even at the 'quiet' pool there is club techno pop music playing. You get tired of hearing boom boom boom all the time - they need to swap it out with other music.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice resort, friendly staff!

Posted Feb 9, 2017
Pros: it was very clean and spacious, with balcony and the view
Cons: choices in menu at bar by the pool. maybe have a real authentic dominican food special
Location: the thing about this resort is that it is kind of secluded so you cant really walk to anywhere nearby. but at least there is another resort nxt door
first time in Punta Cana and my boyfriend and I had a great time. hotel staff was super nice, always. We did excursions which were great because they included hotel pick up and drop off. they were so fun. There's always something going on in the lobby from dancing to kids night. There is also a club, we went one night and there was a dancing show and it was fun to watch. also shuttle for the beach nearby. overall our experience was great, would def. go back again!
Comment from Hotel Management
Feb 11, 2017 by Amanda (Guest Satisfaction), Hotel Management
Dear Anonymous, Thank you for choosing AlSol Luxury Village and leaving us your comments. It was a pleasure to be your host during your first visit to Punta Cana. We are glad to hear that you were able to experience many of the amenities we are more than happy to offer our guests, and that you had an enjoyable time. We look forward to welcoming you again soon. Sincerely,
1 out of 5
by A verified traveler from Fort Mill

Thieves /bad Wifi

Posted Jan 31, 2017
I left my tablet at the room charging and I checked out, once I realized I left my device I called and they said it was not in the room while my app to track my device showed that it was still there. I also bought Wifi since they don't offer free internet and it never worked I will not recommend this place
Comment from Hotel Management
Feb 17, 2017 by Amanda (Guest Satisfaction), Hotel Management
Dear Msdoralys, This matter is being resolved privately and we have been in touch with you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great roomy condo!

Posted Jan 19, 2017
My husband and I took our two young boys to ALSOL resort over the holidays. The staff could not have been any nicer to my family. They were ALL amazing! The resort was nice and the sister hotel next door was even better. The other hotel had a small beach area as well and the ALSOL village did not, which was fine for us. We enjoyed going to both hotels to swim and eat. Our only concern was the food was not quite as 4 star as I would have thought. It was fine for breakfast and lunch, but was hoping for a bit more of elegance for dinner. Overall though we highly recommend this resort. It was also a perfect stay for a family!! :)
Comment from Hotel Management
Jan 21, 2017 by Amanda (Guest Satisfaction), Hotel Management
Dear Anonymous, Taiguey! We thank you for choosing AlSol Luxury Village on your family trip, and we happy that the whole family enjoyed the stay, we appreciate your feedback on food and we sincerely hope to welcome you again in the near future. Sincerely,
4 out of 5
by A verified traveler

Beautiful place but would not recommend to younger

Posted Jan 16, 2017
Pros: Pools, rooms are very clean, food was fine
Cons: wifi access
Location: Super close to the airport which was great. We didn't really wander off from the resort besides to the beach which we were able to shuttle over to!
My sister and I stayed in this resort for a few days recently and it is absolutely beautiful. The rooms are extremely clean and incredible and we had a great balcony. The pool areas are amazing and the food is decent. I had two major complaints, though. First, the wifi is not great even though they make you pay for it per day and was in and out constantly and didn't really reach all areas of the resort. My biggest complaint, though, is about the staff. While everyone was generally helpful and friendly, one staff member made very inappropriate comments to my sister while we were there and called our room about 5 times a day, making us generally uncomfortable and feel kind of unsafe. This dampened our experience and was kind of sad because otherwise this was a great stay. There is also not much to do for young people so don't go expecting parties or a crazy night life!
Comment from Hotel Management
Jan 26, 2017 by AlSol Luxury Village Team , Hotel Management
Dear Emily, Thank you for taking the time to leave us your comments about your stay, we are glad you enjoyed your time and we appreciate your feedback. However, we take the claims about harassment by staff very seriously and would like to ask you to private message us and provide us with more details. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, Quiet, Clean

Posted Jan 14, 2017
Great vacation spot. Staff was excellent and made ever effort to make sure you were enjoying your stay and you were happy.
Comment from Hotel Management
Jan 16, 2017 by Amanda (Guest Satisfaction), Hotel Management
Dear Anonymous, We are happy to hear that you had great stay, especially thanks to the hospitality of our staff. We hope that you visit us again in the near future. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel.

Posted Jan 9, 2017
The facilities are great but the food is lacking vegan options. The staff however was willing to accommodate, the buffet near the lobby provided the best service. They remembered me and even prepared a special meal for me. Expedia on the other hand, did not provide an accurate ph # for me to call the hotel. They also booked my reservation as two separate reservations. I suggest booking directly with the hotel or using another search engine.
Comment from Hotel Management
Feb 9, 2017 by Amanda (Guest Satisfaction), Hotel Management
Dear Esmaralda, Thank you for choosing our hotel and leaving your comments. The motto of our hotel, is personalized service for each one of our guests, I'm happy you were able to feel this. We hope you visit us again soon. Best Regards,
3 out of 5
by A verified traveler

It's a shared condominium complex with residents.

Posted Jan 3, 2017
Not what I expected since half the restarauntsare not accessible although you pay for an all inclusive deal. Staff are good and courteous but it's not a 4 star place.
Comment from Hotel Management
Jan 11, 2017 by Amanda (Guest Satisfaction), Hotel Management
Dear Guest, It's unfortunate to hear that you did not enjoy your time with us. Fishing Lodge is a condominium and our hotel is inside the property, however only 2 restaurants are not included in our All Inclusive Package. We do hope that you decide to visit us again so that we may offer you and unforgettable experience. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Jan 2, 2017
Everyone was fantastic, from Rafael the bellboy, to Napoleon the mAnager
Comment from Hotel Management
Jan 9, 2017 by Amanda (Guest Satisfaction) , Hotel Management
Dear Guest, It's great to hear you had a great time and that you enjoyed the hospitality of our staff. Thank you for your comments and we hope you visit us again soon! Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

The resort is beautiful!

Posted Dec 29, 2016
It feels like you are in Europe here! The staff was the nicest of any resort I have ever stayed in. Pools gorgeous, food great. Really loved it.
Comment from Hotel Management
Dec 31, 2016 by Amanda Guevara (Guest Satisfaction), Hotel Management
Dear Anonymous, Thank you for taking the time to leave your comments over your stay. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. Once again, we appreciate your kind comments of our resort and look forward to welcoming you back in a not too distant future. Sincerely,