Ratings based on 331 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Amazing Honeymoon in Cap Cana

Posted Sep 2, 2015
Pros: Staff was amazing, the food was very good, drinks were plentiful and the property is beautiful. We were in the Junior Suite and it was very quiet.
Cons: The only downside was the seaweed on the beach when we were there in June. Alsol Del Mar and Juanilllo were beautiful but also had the same.
Location: Cap Cana is very remote, you need to understand that it is completely different than staying on Bavaro. You can get a cab ride for $3 inside Cap Cana
From the moment we got there the staff was amazing. Rafael was a bellman and took us on a tour by golf cart. When you dine you get to know the servers and kitchen staff Rodney always took great care of us. I don't understand the negative food comments as every meal we had was great. The entertainment staff was awesome: James Bond, Will Smith, Mini Cooper all kept things moving. The nightly shows were great. The only thing I would mention is that we didn't see the dress code enforced at dinner any night other than Friday. We had packed long pants and a nice dress for dinner so a quick change and we were seated right away. The beach is a long walk and there was a problem with seaweed on the beach that I had not read about. If you decide to go on excursion the Jeep tour is well worth the money.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Good weekend at Alsol

Posted Sep 1, 2015
Pros: Facilities
Cons: Food variety
Location: Rent a car to move around
Good hotel, good drinks, good food but needs more variety. Great pools and suites.
5 out of 5
Recommended
for Couples
by A verified traveler from New York

A Resort that caters to YOUR schedule

Posted Aug 28, 2015
Pros: Everyone at the resort was super friendly and attentive. The facilities are in excellent condition, rooms are very very nice, clean, and updated.
Cons: I honestly have no complaints.
Location: Cap Cana is what I consider to be the "Up-Scale" section of the Punta Cana region. After I visited AlSol, i knew this was the place to be.
Truly an amazing resort. Check in process was fast and the staff was friendly. He took the time to inform us on where all the restaurants, pools were located, even gave us a map. The room we booked was a one bedroom suite. The room was just as the pictures on their website. I felt like we were in a luxury penthouse, the room was huge!!! Getting around the resort was simple, everything was nearby, no hassles with dining in the restaurants either, food and drinks were top notch. I did not bother with the buffets. I ordered breakfast to the room every morning (Yes, you can do that!!!, it's part of the all-inclusive package). For me, this was one of the best amenities, not having to wake up at a certain time, to get ready and rush to the buffet for breakfast. Hey, I'm on vacation, i dont need to be on a schedule :-) Enough bars around the resort to get a drink, selection was great. Service with a smile. The resort itself has a calm type of atmosphere, not wild like some other resorts. I liked this very much. If you want to have a nice, quiet, relaxing (romantic) getaway, AlSol is the place to be.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dominican Republic

Excellent hotel but the food is no good

Posted Aug 24, 2015
Pros: The Staff, the room, the facilities and the morning breakfast
Cons: Food Quality in the restaurants and place a Disco and Sport bar in the facilities
Location: Coco Bongo is near by (15 min driving), is a great Disco.
The hotel is excellent, the staff is great, the facilities are you magnificent, but they have to do something with the food. I went to the Meat Restaurant and ask for a Churrasco, it was horrible. The Table of Cheeses was amazing, but the meat was not good. I went to the Mediterranean Restaurant and the food is good, but the portions are to small. If you go to this one with appetite, don't get your hopes to high. The Cheviche is good for one person. It has no Disco, but you have options near by. Besides that, is just a magnificent hotel to spend couple of days, even weeks.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice hotel, terrible beach

Posted Aug 21, 2015
Pros: We really liked the room we were in, the hotel in general is beautiful and it is quiet.
Cons: Transparency about issues surrounding the hotel, beach, etc...and the service experienced at their steak and Italian restaurants.
Location: We stayed on hotel grounds.
Our stay at the hotel was pleasant but not excellent. The room was beautiful and the facilities were great. The negative aspect of our stay was primarily the fact that Punta Cana is suffering from seaweed infestation so we were unable to enjoy the hotel's beach. That was the main purpose of our visit -- to go to the beach but ended up spending our days at the hotel pools. These types of issues should be communicated by Expedia/the hotel in their description of the facilities. Had I known about this I wouldn't have traveled during this time. Service at the restaurants needs a lot of improvement. This was mostly in regards to the steak and Italian restaurant which are open in the evenings. The wait to get our drinks or place our food order was very long and service/attention to the customer was poor.
Comment from Hotel Management
Aug 25, 2015 by Jennifer, Hotel Management
Dear Gisselle , I appreciate the time that you have invested on writing an overview of your stay with us. I'm very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with your suite and its beautiful decor. In the mean time I have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. I'll look forward to have the honor of welcoming you back home to offer you a truly remarkable experience. Best Regards, Jennifer Velasquez Assistant\GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Hartford, CT

Great hotel, great pools, wonderful hotel staff

Posted Aug 19, 2015
Pros: Wonderful staff, hardworking.
Had a really great time, one of the better vacations I have taken. Only issue was the seaweed problem and the lack of access to the beach. Had to travel to other places to go to the beach. Wish they would have mentioned that ahead of time.
Comment from EPC
Aug 25, 2015 by Jennifer, EPC
Dear JJ , Thank you very much for choosing our resort as host to your previous holidays. I feel pleased to know how much you enjoyed our Resort and you had a great time s, as well as how we manage to exceed your expectations by providing you an outstanding service and by being very attentive and accomplish your every needs. I'm sorry if the beach did not meet your expectation, please note that the seaweed is a natural phenomenon, I'm glad to let you know that for the enjoyment of our guests we have installed an oceanic red to prevent the access of the algae o our coast. I look forward to welcoming you in the near future in another Luxury experience Bests, Jennifer Velasquez Assistant\GM
5 out of 5
Recommended
for Couples
by A verified traveler from Santo Domingo, Dom. Rep.

Just great...

Posted Aug 17, 2015
Pros: The staff and the facilities.
Cons: The beach area. It is small. Also I think they can allow guest of the Alsol resorts to enjoy at least the facilities among the different hotels.
Location: Good location to relax, but you need a car or a taxi if you want outside to the malls and other places to visit are like a 20 minutes drive
The hotel is not much for a beach resort, but the facilities are really great. Wonderful views and is like a town with a marina. The staff is always willing to help you with a smile. Rooms are like first class condos. The restaurants also are very good. There is much to do in the Punta Cana area. I recommend this Hotel any time...
Comment from EPC
Aug 25, 2015 by Jennifer, EPC
Dear Juan, Thank you for posting such a great note about your recent stay at AlSol Luxury Village. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain the Secrets Resorts brand standards. Your feedback has been shared to the team as a motivation to keep up our work. I look forward to have the pleasure of having you back home in the near future. Jennifer Velasquez Assistant\GM
5 out of 5
Recommended
for Couples
by A verified traveler

VERY ROMANTIC!

Posted Aug 17, 2015
Lovely, Relaxing, Peaceful and Romantic environment. I'm going back next month to enjoy it even more!
Comment from Hotel Management
Aug 18, 2015 by Jennifer, Hotel Management
Dear Guest, I would like to thank you for choosing AlSol Luxury Village as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Expedia. I sincerely appreciate your loyalty to our brand and we will be anxiously expecting your visit to create many more unique and special memories. Regards, Jennifer Velasquez Assistant/GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice trip and experience!

Posted Aug 11, 2015
Pros: The staff - The all inclusive - Close to the airport.
Cons: The quality of the room.
Location: We went to "explorer dauphin" attraction. Don't go! The staff are not really cool, everything is expensive. $40.00 per photos with dolphins, crazy!
We past 7 days in this resort. The staff is amazing. The food is really good. The all inclusive is a real all inclusive, you can eat and drink that you want. The pool is really huge and our kids past a really good time inside. The animation around the pool was really cool too.
Comment from EPC
Aug 17, 2015 by Jennifer , EPC
Dear Guest, Thank you very much for choosing AlSol Luxury Village as host to your previous holidays. I feel pleased to know how much you enjoyed our Resort, the food, our pool facilities, as well as how we manage to exceed your expectations by providing you an outstanding service and by being very attentive and accomplish your every needs. I look forward to welcoming you in the near future in another Luxury experience. Bests, Jennifer Velasquez Assistant/GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent will go back

Posted Aug 6, 2015
Very nice place, location , the staff are very nice and kind. Definitely will go back next year.
Comment from EPC
Aug 17, 2015 by Jennifer , EPC
Dear Guests, Thank you for the five-star feedback on your getaway to AlSol Luxury Village in Cap Cana! It is wonderful to know your expectations were exceeded because of the excellent service from associates, !Glad you liked our location, and found the service to be good. I look forward to welcoming you in the near future in another Luxury experience. Jennifer Velasquez Assistant\GM