When my wife and I first checked in the desk agent handed us a key card told us our room number we asked where is the room his response was to the left down the hallway two buildings over Nothing was explained to us what was included we had to ask about everything no one really could give a correct answer example at the end of our stay we found out about snorkeling we didn't know That was part of the package we payed for a spa cruise that they canceled due to the weather conditions they never notified us we had to go to customer services and ask for a refund by the end of the stay we realized it was not all enclusive two of the restraints you have to pay for the hot tub $25.00 a day, have to pay for wifi what I call personal touch did not exist mainly due to how the resort managed i.e. Last year we stayed at a different resort not adults only we gave them 5 stars at the buffet restaurants their is one head server per section and he or she had several bus boys that he or she was in charge of our first visit to the restaurant we tipped the server the second visit and their after she put down a nice table cloth on the table with a rose for my wife by the time we got back to the table after getting our food from the buffet she had our glasses filled with what we were drinking when we sat down at the table she helped push in the chair in for us now that's a personal touch
Comment from Hotel Management
Mar 14, 2017 by Sandy Pfeil-Hotel Director, Hotel Management
Dear Guest, We would like to thank you for taking Barceló Bavaro Beach for your vacations and for sharing your comments in this community. We want you to know, that your opinion is very important and valuable to us. For this reason, your comments are taken with special consideration as they help us identifying our improvement areas, giving us the opportunity to correct them, and thus achieve to offer our guests a service of the highest quality. We hope to have you again in our property so we can have the opportunity to change your impressions about us. Warm Regards, Sandy Pfeil Director.