Ratings based on 1,636 Verified Reviews

4.2 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from boston

Singles week horrible

Posted Oct 17, 2017
Noisy horrible people and music groups naked people
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Relaxing Getaway

Posted Oct 17, 2017
Pros: I love the staff, the cleanliness of the rooms, the gorgeous beaches, and I even thought the food was good (and I am super picky).
Cons: When our group was at the Adults Only side in early October there was a "hip hop" event there. Wasn't planning for that :(
Location: Cortecito Beach and shops, San Juan shopping center, Palma Real Shopping, Cabeza de Toro beach
This was my 9th time in the Dominican Republic and 3rd time at this resort. I love this resort because it is a nice middle of the road resort with regards to price and quality. A great pick for first timers, as well as us seasoned visitors :) The staff are all very professional and friendly. While Spanish is their language, and I enjoy learning more each trip, you can always find English-speaking staff. They are most accommodating to all travelers. I actually use a mobility scooter to get around and the resort is very handicap accessible. It is, however, quite a distance from the adults-only side to the palace side though, so if you use a wheelchair I would consider taking a motorized scooter, as it would be tiring to use a manual chair. And most of the activities are located on the palace side. It is just a very large property. But GORGEOUS, and tons of activities! The only real negative was that while our group was there in early October there was some kind of hip hop event that was happening on the adults only side. Every day they had wild pool parties and loud rap music. This was not really a problem, just not what I had experienced at this resort before and not what our group was expecting. We were really looking for a peaceful, quiet, relaxing vacation, and this completely changed the experience. I realize this probably brought in a lot of revenue for the resort, but I might suggest not hosting these kind of events. Or at least letting people know.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Enjoyed my time while their but need better liquor
Comment from Hotel Management
Oct 16, 2017 by Sandy Pfeil, Director., Hotel Management
Dear Guest, We are thrilled you enjoyed your recent stay with us and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. We look forward to welcoming you back again very soon. Best Regards, Sandy Pfeil.
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Barceló Hotel & Resort

Posted Oct 12, 2017
My wife & I had a great time. We stayed 7 days. The food was great. The staff when out of their way to please. Many pools. Right on the beach. The room was large & clean. The only slight negative is some staff knew only a little English as to be expected.
Comment from Hotel Management
Oct 13, 2017 by Sandy Pfeil, Director., Hotel Management
Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Bávaro Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Concerning the lack of the primary English skills among our personnel, we would like to mention that we have ongoing English classes on premises, which are oriented towards the front-of-the-house employees, as we consider this a very important element in order to respond accordingly to our American, as well as international clientele’s need, nevertheless you can always get close to Guest Service Department, Front Desk as well as to all our Managers/Supervisor and they all speak English and will happily assit you. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Sandy Pfeil.
4 out of 5
Recommended
for Everyone
by A verified traveler from Muskego, Wisconsin

Great Resort with Amazing Landscape On The Beach!

Posted Oct 11, 2017
Pros: Super friendly service, beautiful landscaping, beach, adult pools
Cons: Housekeeping could be greatly improved. Clean towels were not left, sheet not changed when requested, floors not clean.
Location: The shuttle from the Bavaro to the Palace was great! Did not need to leave the resort area!
Check-in was fast and easy, guest services were very helpful with dinner reservations, answering questions, printing our boarding passes and securing our shuttle back to the airport...Evelyn, Julie and Dorian were very kind! (I hope I have their names correct) ANTONIO is a ROCK STAR! The food was ok.... We actually loved the buffet the best, especially breakfast! Every morning we were greeted with smiles, seated at "our table" by a wonderful lady, but cannot remember her name. She always brought an extra chair for my beach bag, kept our waters and coffee full, always offered us Mimosa's, juice and more!...Just love her!! The pool was well kept and very nice. The drink service was amazing from the (2) pool servers. They always had smiles, did their best to interact with us and always kept the drinks coming. The grounds were unbelievable...super pretty and manicured. The beach was amazing! We walked it every morning ... preferring to go to the right vs the left as there are less people and nobody pushing services on you. The palm trees are bent over the ocean and at the end you will find a wonderful stream and a large sand bar that is so cool! On the down side... on Thursday, a large "convention", but truly it was a party of about 600 people came in. They were very obnoxious, played loud vulgar rap music, took over the main bar, stage area and pool with lewd acts. I did not feel safe walking to our room and I am glad we left on Friday.
Comment from Hotel Management
Oct 14, 2017 by Sandy Pfeil, Director., Hotel Management
Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel. We also appreciate your kind words for our staff, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for pointing out the professionalism of our waiting team. In addition, we are also glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Bávaro Coast. In the other hand, We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Regarding groups in our hotel,we have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards, Sandy Pfeil.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Time of my life

Posted Oct 11, 2017
This place is awesome. The staff is very respectful and dedicated to their job.
Comment from Hotel Management
Oct 13, 2017 by Sandy Pfeil, Director., Hotel Management
Thank you for reviewing your recent stay in our Barceló Bávaro Beach. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Sandy Pfeil - Director.
4 out of 5
by A verified traveler from Moscow

Posted Oct 10, 2017
Были в этом отеле второй раз за три года. Очень сильно упало качество сервиса. Персонал работает очень плохо и медленно. В номерах очень грязно.
Comment from Hotel Management
Oct 13, 2017 by Sandy Pfeil, Director., Hotel Management
Уважаемый гость, Во-первых, мы благодарим вас за то, что вы сделали наш Barceló Bávaro Beach своим выбором для второго визита в Пунта-Кана-Баваро, хотя мы сожалеем, что на этот раз мы немного отстали от ваших ожиданий. Мы искренне сожалеем, что прочитали ваше недовольство уборкой вашей комнаты, в Barceló мы стремимся обеспечить полную уверенность в том, что эта область полностью осознает, что гигиена и чистота являются важными для наших гостей тем, что наши клиенты чувствуют себя на 100% комфортно в наших отелях, для будущего бездействия, пожалуйста, не стесняйтесь обращаться к нашей стойке ресекции, чтобы указать на любое несовершенство обслуживания, команда будет стремиться решить эту проблему и исправить любую ситуацию, которая не соответствует нашим установленным стандартам. Мы с большой озабоченностью читаем ваши комментарии о наших сотрудниках в основном потому, что их обслуживание неоднократно хвалили за их профессионализм, но подлинное дружелюбие, и мы заверяем вас, что то, что вы описали, не является нормой для нас. Мы благодарим вас за то, что вы нашли время, чтобы уведомить нас о своем личном expérience и будьте уверены, что ваш обзор будет обсуждаться со всеми руководителями подразделений для оценки и действий по мере необходимости. Пожалуйста, будьте уверены, что ваши комментарии будут серьезно рассмотрены и что они помогут нам улучшить наши услуги. Еще раз благодарю вас за ваше время и, несмотря на проблемы, возникшие после вашего пребывания, мы надеемся, что Barceló останется вариантом для вашего следующего отпуска и что у нас будет возможность восстановить вашу веру в нашу компанию в ближайшем будущем. С уважением, Сэнди Пфейл.
5 out of 5
Recommended
for Everyone
by A verified traveler from syracuse, ny

Wonderful vacation

Posted Oct 5, 2017
Our stay here was excellent. Staff is very friendly and attentive to their guests. Restaurants are outstanding especially Chez Gourmet. Evelyn at guest services was most helpful and caring. A great experience.
Comment from Hotel Management
Oct 9, 2017 by Sandy Pfeil, Director., Hotel Management
Dear Guest, Thank you for the time you spent to share your feedback on your recent stay at our Barceló Bávaro Beach, to be considered as one of the best hotels you stayed at is certainly high praise. Thank you for referencing to our team member by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards, Sandy Pfeil.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Barceló Bavaro Adults only

Posted Oct 3, 2017
Pros: Pools, entertainment staff so much fun. Food.
Location: La Hacienda has an all day package with Zip Lines, horseback riding and four wheeling through the jungle. We also went to the blue hole. Amazing.
My wife and I spent our 25th anniversary at this resort just days after the hurricane. This place is beautiful even with the damage from the storm. The grounds crew there was amazing. Within a few days of tireless work in stifling humidity they cleaned all the grounds. Now about the resort, the staff was awesome. You wont sit anywhere more than a minute without a nice server asking if you need a drink. Plenty to do but we enjoyed the pool and the beach is feet away from the pool. Tried three restaurants and loved the buffet. Taking the family next year to see the other side of the resort. Its huge. No complaints at all. Best vacation ever and we have been all over.
Comment from Hotel Management
Oct 9, 2017 by Sandy Pfeil, Director., Hotel Management
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Bávaro Beach hotel and are delighted to read that we were able to match your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Bávaro Punta cana.Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sandy Pfeil, Director.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the beach

Posted Oct 3, 2017
Worse restaurant steak house bávaro palace, I asked for a solomiño well done, I got a burnbed one side and red inside. Could not eat it . So steak house was the worse of the place. Pool very nice, pool waitress super !!!! Great job Room dark, my opinion beach color white light blue , yellow, light color. Building and room are too dark, brown. Stairs are so dark are night that you have to be careful to not miss a step. Internet service bad. But I would return. Pretty beach, relax and employee doing their job
Comment from Hotel Management
Oct 9, 2017 by Sandy Pfeil, Director., Hotel Management
Dear Guest, Thank you for the time you spent to share your feedback on your recent stay at our Barceló Bávaro Beach, to be considered as one of the best hotels you stayed at is certainly high praise.We were very saddened to read your disappointment with the dining expérience at Steak House restaurant, at Barceló we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement.We want to thank you for the advice on the safety for the stairs and iluminations, we will passed your comments to our technical service so that they can revise the situation in order to study how this can be improved.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Sandy Pfeil.