Outdoor pool, sun loungers

Reviews of Barceló Bávaro Beach - Adults Only - All Inclusive

4 out of 5
Barceló Bávaro Beach - Adults Only - All Inclusive
Carretera Bávaro Km. 1, Playa Bávaro, Punta Cana, La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 1079 out of 1940 reviews" "
Rating 8 - Good. 458 out of 1940 reviews" "
Rating 6 - Okay. 223 out of 1940 reviews" "
Rating 4 - Poor. 95 out of 1940 reviews" "
Rating 2 - Terrible. 85 out of 1940 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is amazing
Stayed 6 nights in Apr 2024

10/10 Excellent

Cassandra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the adult only side. You also have the option to visit the family side. There was more entertainment on the family side, but it was nice to have the option to get away. Food, staff, room all amazing. 5star for sure. Will go again.
Stayed 7 nights in Apr 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 17, 2024
Dear Cassandra, thank you for your positive feedback. It's wonderful to know that the exclusive adults-only option provided you with the peaceful retreat you desired, while still offering the flexibility to enjoy the lively atmosphere of the family side when it suited you. Our team is especially thrilled to receive your compliments on the variety of entertainment, the exquisite food, and the exceptional service provided by our dedicated staff. We look forward to welcoming you back on a future occasion. Best regards,Sandy PfeilDirector, Barcelo Bavaro Beach

8/10 Good

Dakota

Liked: Staff & service, amenities
I traveled solo and was greated with a free premium upgrade (onto the palace side) luckily it was in-between both sides. I found anystaff i talked to to be helpful and even made it work with language barriers. My only real complaint was room cleanliness could be better All in all i will definitely be going back!
Stayed 4 nights in Apr 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 16, 2024
Dear Dakota, thank you for your review.We are delighted to hear that the complimentary upgrade to the premium side enhanced your solo travel experience, and we take pride in the helpfulness of our team, who are dedicated to overcoming language barriers to assist our valued guests. However, we regret to learn that the room cleanliness did not meet your expectations or our usual high standards. Please rest assured that maintaining impeccable cleanliness is a cornerstone of our service, and we will reinforce our rigorous protocols to ensure our guests' comfort. Your comment about our staff's friendliness and your overall willingness to return to our resort are highly appreciated. We hope to see you again in the future. Kind regards,Sandy PfeilDirector, Barcelo Bavaro Beach

10/10 Excellent

Cynthia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Other guests, not so much! Many flight attendants and pilots stay at this resort. There may have been some kind of conference there as well. Ironically, it was many of them that were very rude and entitled. Nothing against the resort…just very disappointing.
Stayed 7 nights in Mar 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 17, 2024
Dear Cynthia,Thank you for your positive feedback.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards. However, we apologize for the inconveniences you experienced. We look forward to welcoming you back on a future occasion.Best regards,Sandy PfeilDirector, Barcelo Bavaro Beach

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo!!!!
Stayed 4 nights in Apr 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 16, 2024
Estimado José, le damos las gracias por compartir su opinión sobre su estancia en el Barceló Bávaro Beach - Adults Only All Inclusive. Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre realizamos el mayor de los esfuerzos por dar a nuestros clientes el mejor servicio y nos alegra que así lo haya percibido. Su satisfacción es nuestra mayor recompensa.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Atentamente,Sandy PfeilDirector, Barcelo Bavaro Beach

2/10 Terrible

sara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, smelly rooms with flies and insects . Phone and leaking toilet pipe in the room was fixed on 4th day day of my stay. Staff was very unresponsive and ignoring. I informed staff that I have severe Osteoarthritis of knees and can’t walk and stand for too long. They offered me downgraded room further from buffets and pool in Barselo Bavaro beach. On the fourth day I went to complain to manager and she hardly found room in the Barselo Bavaro Palace. I have all recordings of my room and services. I am requesting refund. Thank you for understanding
Stayed 5 nights in Apr 2024

10/10 Excellent

Yuk Ting

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the swim pool and the food
Stayed 7 nights in Apr 2024

6/10 Okay

Scott

Traveled with partner
Better Maintenance of rooms and updating are a must. Third time at this resort and nothing has changed in the five years since last here. Premium level benefits have been omitted yet charged same price. Beautifu pool and beach, disappointing hotel rooms with broken items and minimal housekeeping.
Stayed 7 nights in Mar 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 16, 2024
Dear Scott, thank you for your review. We regret to hear that your experience with our room maintenance and updating did not meet the high standards we strive to uphold. Please be assured that we are continuously working on enhancing our guest accommodations and your comments are instrumental in this process. We are also concerned to learn that the Premium Level benefits did not meet your expectations. We aim to provide the utmost value and service, and we apologize if we fell short in delivering on this promise during your stay. However, we are delighted to hear that you enjoyed our beautiful pool and beach. These are indeed some of the highlights of our resort, and we're glad they contributed positively to your experience. We sincerely hope to have the opportunity to welcome you back and improve upon your previous experience with us. Best regards,

8/10 Good

Snezana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all was good , service at the buffet was not great. Took forever to get drinks.
Stayed 9 nights in Apr 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 16, 2024
Dear Snezana,We appreciate that you took the time to share your experience with us. We are sorry to read that your experience at the buffet did not meet the high standards we strive to provide; we will certainly look into this matter to ensure our service is prompt and attentive. However, it is gratifying to know that overall, you found your stay to be satisfactory and appreciated the cleanliness of our rooms, the condition of our hotel, and the amenities provided. We look forward to the pleasure of welcoming you back on future occasions.Best regards,

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sandy on Apr 15, 2024
Dear Johanna, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We look forward to having the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort! Standard room was great! Not very crowded on the beach which was great!! Could find lounge chairs no problem. Staff was very helpful and friendly.
Stayed 4 nights in Mar 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 15, 2024
Dear Janice, thank you for your positive feedback. We are delighted to read that you found our standard room to be to your liking and that the tranquility of our beachfront location added to the enjoyment of your stay. It is particularly gratifying to know that our staff made a positive impact during your visit, as we strive to provide friendly and helpful service to all our guests. We look forward to welcoming you back on a future occasion. Best regards, Sandy PfeilDirector, Barcelo Bavaro Beach

10/10 Excellent

Haidee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the experience is wonderful. Amazing food given all the options. I tried their specialty restaurants but i find it annoying to go and book for it cause theyre not really friendly when u do so. We did it once even though we had the option of having different restaurant a night just the experience with the seafood restaurant wasnt what i expected. Waited for over an hour for our food to arrive some group had their meals even before us when theyve arrived atleast 30 minutes after we did. But i cant complain with the buffet options so we didnt care much. The hotel is well maintained except our tv is not working 😆. But overall its been a good experience.
Stayed 6 nights in Apr 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 11, 2024
Dear Haidee, we appreciate that you took the time to share your experience with us. We regret to hear about the challenges you faced while booking and dining at our specialty restaurant. We always strive to deliver exceptional service, and it appears we fell short in this instance. Additionally, we apologize for the inconvenience caused by the TV in your room. We understand how important it is to have all amenities functioning properly during your stay. It is delightful to read that you found our range of food options to be amazing and that the hotel's upkeep met your expectations, contributing to a good overall experience. Our team works diligently to ensure our guests have a memorable stay, and we are happy that you recognized their efforts. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Sandy PfeilDirector, Barcelo Bavaro Beach

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great dining options, amazing beach
Stayed 3 nights in Jan 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 10, 2024
Dear Alexandra,Thank you for your positive feedback. We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. Furthermore, we are happy that you found our location to be ideal for your needs. We look forward to welcoming you back on a future occasion.Best regards,Sandy PfeilDirector, Barcelo Bavaro Beach

10/10 Excellent

Eirille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money!!
Stayed 5 nights in Apr 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 10, 2024
Dear Eirill, thank you for your positive feedback. We are delighted to hear that you found our hotel to be of excellent value. It is great to know that you appreciated the condition of the hotel, our attentive service, and the room amenities provided. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and your positive feedback is truly appreciated. We look forward to welcoming you back on a future occasion. Best regards,Sandy PfeilDirector, Barcelo Bavaro Beach

10/10 Excellent

Salvatore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hope to visit again!
Stayed 9 nights in Mar 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 10, 2024
Dear Salvatore, thank you very much for your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back for another memorable experience. Best wishes,Sandy PfeilDirector, Barcelo Bavaro Beach

10/10 Excellent

Jorge W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 4 nights in Mar 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 8, 2024
Dear Jorge, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Sandy PfeilDirector, Barcelo Bavaro Beach

10/10 Excellent

Sean L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ive ever had
Stayed 4 nights in Mar 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 8, 2024
Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that the cleanliness and condition of our hotel met your expectations and contributed to the best vacation you've ever had. It is particularly gratifying to know that our attentive service and room amenities played a significant role in enhancing your stay.Your acknowledgment of these elements truly reflects the dedication and effort our team puts into creating memorable experiences for our valued guests.We look forward to welcoming you back for another memorable experience.Best wishes,Sandy PfeilDirector, Barcelo Bavaro Beach

10/10 Excellent

Tsebo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Barceló Bávaro Beach was outstanding! Food, staff, private beach, cocktails! My only criticism would be that the rooms (especially bathrooms) desperately need upgrading considering the cost to stay there.
Stayed 6 nights in Mar 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 8, 2024
Dear Guest,Thank you for sharing feedback about your recent stay.We are delighted to hear that you enjoyed our array of culinary options, the dedicated service provided by our staff, the serenity of our private beach, and our delightful cocktails. We understand that you feel the rooms could benefit from an upgrade. While our rooms are designed to offer a comfortable and authentic Caribbean experience, we appreciate your feedback and continuously strive to improve our guest's experience.We look forward to the pleasure of welcoming you back on another occasion. With our best wishes,Sandy PfeilDirector, Barcelo Bavaro Beach

10/10 Excellent

Felix

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sandy on Apr 11, 2024
Dear Felix, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We are glad that you enjoyed your stay with us, we hope to have the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Przemyslaw

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Great Resort highly recommend.
Stayed 3 nights in Mar 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 4, 2024
Dear Przemyslaw, thank you very much for your kind feedback. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you back for another memorable experience. Best wishes,Sandy PfeilDirector, Barcelo Bavaro Beach

10/10 Excellent

Melvin

Stayed 3 nights in Mar 2024
Response from Sandy on Apr 11, 2024
Dear Melvin, thank you for sharing your rating on your holiday experience at our Barceló Bávaro Beach Adults Only hotel, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests. We look forward to serving you again soon. Best regards, Sandy Pfeil Director

6/10 Okay

Christopher

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Mar 2024
Response from Sandy on Apr 11, 2024
Dear Christopher, we are very disappointed to see the rating you have given to your experience at Barceló Bávaro Beach Adults Only, and we are sorry that we did not meet your expectations during your visit. We would have liked to know more about your dissatisfaction with our services. In the hope of regaining your confidence in the future, please do not hesitate to contact our reception team during your visit to let us know how we can improve your stay. Kind regards, Sandy Pfeil Director

10/10 Excellent

Ariel E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This trip was exceptional.
Stayed 2 nights in Mar 2024
Response from Sandy Pfeil Director, Barcelo Bavaro Beach on Apr 2, 2024
Dear Ariel, thank you very much for your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back for another memorable experience.Best wishes,Sandy PfeilDirector, Barcelo Bavaro Beach

10/10 Excellent

Linda

Stayed 5 nights in Mar 2024
Response from Sandy on Apr 18, 2024
Dear Linda, we thank you for taking the time to share your rating about your recent stay at our Barceló Bávaro Beach Adults Only hotel. We look forward to serving you again soon. Best regards, Sandy Pfeil Director

10/10 Excellent

Abbey Sage

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! Just remember that this is a massive property so sometimes it takes time for things to get done. Also, don’t order room service at night. This was literally the only thing we had problems with, they would not bring us our food in the after hours menu. But other than that it was amazing! Really the only problem we had was the room service.
Stayed 6 nights in Mar 2024
Response from Sandy on Mar 27, 2024
Dear Abbey, we would like to thank you for the review you shared after your visit to our Barceló Bávaro Beach Adults Only hotel. Please accept our apologies for the service imperfection you describe when ordering your meal through our room service team, there is no excuse for details to be overlooked mostly because we wish to ensure satisfying dining experiences for our guests both when visiting our restaurant and ordering in the room. Rest assured that your comments will assist our team to avoid this from happening in the future. However, we are glad to know that you enjoyed your visit. Thank you again for this review of your stay with us, we look forward to serving you again. Best regards, Sandy Pfeil Director

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, well maintained
Stayed 7 nights in Mar 2024
Response from Sandy on Mar 26, 2024
Dear David, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We are glad that you enjoyed your stay with us, we hope to have the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Arsalan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 4 nights in Mar 2024
Response from Sandy on Mar 25, 2024
Dear Arsalan, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We are glad that you enjoyed your stay with us, we hope to have the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

8/10 Good

Amarilis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the beach and the tranquility. Most of the staff were friendly. Dining options were really good. We loved Santa Fe Restaurant. The Churrasco was excellent.
Stayed 7 nights in Mar 2024
Response from Sandy on Mar 25, 2024
Dear Amarilis, we would like to thank you for the review you shared after your visit to our Barceló Bávaro Beach Adults Only hotel and we are delighted to read that we were able to meet your vacation expectations. We thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

8/10 Good

Alexis Macy

Stayed 5 nights in Mar 2024
Response from Sandy on Apr 15, 2024
Dear Alexis, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We look forward to having the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

8/10 Good

MIHAELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need to be updated and the food was very bland
Stayed 6 nights in Mar 2024
Response from Sandy on Mar 25, 2024
Dear Mihaela, thank you for your insights following your recent holiday experience at our Barceló Bávaro Beach Adults Only. Please accept our sincere apologies for any inconvenience you may have experienced during your stay. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

6/10 Okay

Sandra

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We stayed at the adults only section and were very disappointed to find that they allowed smoking everywhere except in the restaurants and rooms. Also there was only 1 restaurant and 2 buffets, and you had to pay extra to eat at many of the restaurants on the family side as well as room service. Disappointing.
Stayed 6 nights in Feb 2024
Response from Sandy on Mar 25, 2024
Dear Sandra, we want to express our understanding towards your concern regarding our smoking customers. However, it is important to note that we are complying with Dominican legislation, which grants clients the right to smoke in outdoor areas of our local hotels. We reaffirm that we have outdoor areas for both smokers and non-smokers. We sincerely regret the inconvenience this caused during your stay and we lament reading that we fell short of your expectations on this occasion, we will make sure to discuss your critics with our team. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again. Kind regards, Sandy Pfeil Director

10/10 Excellent

Sharvi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time. You can access the main Barcelo Palace as well. About a 10-15 min walk but they also have a train that runs between the properties. There’s a golf course and other attractions and amenities as well.
Stayed 5 nights in Feb 2024
Response from Sandy on Mar 23, 2024
Dear Sharvi, we would like to thank you for the review you after your visit to our Barceló Bávaro Beach Adults Only hotel and we are delighted to read that we were able to meet your vacation expectations. We thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

10/10 Excellent

Michelle Leanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, beautifully maintained beaches. Adults only was very quiet.
Stayed 6 nights in Mar 2024
Response from Sandy on Mar 23, 2024
Dear Michelle, we would like to thank you for the review you have shared with us after your visit to our Barceló Bávaro Beach Adults Only hotel. We are happy to know that you enjoyed your stay. We thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

8/10 Good

Bryan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Excellent beach, good food, rooms need some updating
Stayed 6 nights in Mar 2024
Response from Sandy on Mar 22, 2024
Dear Bryan, we would like to thank you for the review you have shared with us after your visit to our Barceló Bávaro Beach Adults Only hotel. We are happy to know that you enjoyed your stay. We are always trying to improve, and your comments are crucial to our future success. We thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Kind regards, Sandy Pfeil Director

10/10 Excellent

Kristi

Stayed 3 nights in Mar 2024
Response from Sandy on Apr 11, 2024
Dear Kristi, we thank you for taking the time to share your rating about your stay at our Barceló Bávaro Beach Adults Only hotel. We look forward to serving you again soon. Best regards, Sandy Pfeil Director

8/10 Good

Julie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The beach and the Dominican Restaurant/buffet were the absolute best things on our vacation! We wanted an adult only vacation and had just that while on the adult only section of the beach. A perfect way to read many books, swim in the beautiful ocean, and unwind. The bonus upgrade to a suite in the Princess Bávaro resort was very generous and gave us access to more restaurants.
Stayed 9 nights in Mar 2024
Response from Sandy on Mar 20, 2024
Dear Julie, we would like to express our gratitude for the comments you made about your recent visit, they help us understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to know that you enjoyed your vacation at our Barceló Bávaro Beach Adults Only hotel. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read and we hope to serve you again soon. Kind regards, Sandy Pfeil Director

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in this Adult Only resort twice now. We really enjoyed our stay. The staff is absolutely great! Even some staff (Arial) recognizing us from one year to the next. The food is delicious. Our favourite restaurant is always Chez Gourmet. The cleanliness is very good and most staff are able to communicate the basic English. All in all a great experience!
Stayed 7 nights in Mar 2024
Response from Sandy on Mar 19, 2024
Dear Sylvie, We would like to express our gratitude for the comments you made about your recent visit, they help us understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to know that you enjoyed your vacation at our Barceló Bávaro Beach Adults Only hotel. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read and we hope to serve you again soon. Kind regards, Sandy Pfeil Director

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the entire property. Only thing we didn't care for was the very loud music the party boats played all afternoon each day just off shore. Some is OK but it got very annoying after the the 4th t0 7th day. Could hear the constant screaming of the partiers and heavy repetitive "music"
Stayed 8 nights in Mar 2024
Response from Sandy on Mar 13, 2024
Dear Eric, thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Please accept our sincere apologies for the inconveniences you experienced. However, we are delighted to know that you enjoyed your stay. Thank you once again for choosing our hotel for your vacation, we hope to have the opportunity to serve you in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Pawel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on beach, good food selection in buffet ,very good restaurants, we had room on 3 rd floor with ocean view and it was great but AC was not working properly. Definitely will come back.
Stayed 6 nights in Mar 2024
Response from Sandy on Mar 11, 2024
Dear Pawel, thank you for your insights following your recent holiday experience at our Barceló Bávaro Beach Adults Only. Regarding the air-conditioning, we are sorry there was a problem with the functioning of the system in your room. However, it is a pleasure to know that in general you enjoyed your stay. Thank you again for this review of your stay with us, we look forward to your next visit. Best regards, Sandy Pfeil Director

10/10 Excellent

Stacey

Liked: Amenities, property conditions & facilities
We enjoyed our vacation. Everything was great food, hospitality, entertainment, staff and transportation around resort. Only complaint tv didn’t work in our room. We brought this issue to resort attention but to no avail. Otherwise we had an amazing time,
Stayed 3 nights in Mar 2024
Response from Sandy on Mar 11, 2024
Dear Stacey, thank you for your insights following your recent holiday experience at our Barceló Bávaro Beach Adults Only. We apologize for the technical issue you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis and we will make sure that the procedure is being reinforced. However, we are glad to know that you enjoyed your stay. We thank you for sharing your review with the online community, we look forward to having the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Helene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on an incredible beach with great dining options
Stayed 2 nights in Mar 2024
Response from Sandy on Mar 11, 2024
Dear Helene, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We are glad that you enjoyed your stay with us, we hope to have the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Jennifer

Stayed 5 nights in Mar 2024
Response from Sandy Pfeil Director on Mar 31, 2024
Dear Jennifer,We would like to thank you for the magnificent rating you shared about your recent visit in your favorite place in the Caribbean, Barceló Bávaro Beach.We are very glad you have enjoying all our facilities, your feedback help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to know that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We hope to have the opportunity to welcome you back in a shortly future.

10/10 Excellent

Madeleine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed for a week and had an amazing time! Everyone was so nice and accommodating. We had his birthday here and they left us a cake and a gift in our room with a lovely letter wishing him a happy birthday. Amazing time and so beautiful!!
Stayed 7 nights in Mar 2024
Response from Sandy Pfeil Director on Mar 9, 2024
Dear Madeleine,We would like to thank you for having chosen our property to celebrate you boyfriends birthday, we are thrilled that have enjoyed your stay among to us. We are fascinated that you make us part of your memories The entire team work very hard to ensure a high standard of service and a warm memorable experience. We look forward to welcoming you back very soon. Best regards,

6/10 Okay

Noah

Stayed 1 night in Mar 2024
Response from sandy on Mar 30, 2024
Dear guestwe would like to thank you for the rating that you shared following your recent visit to our Barceló hotel and are very surprised to read that we were not able to match your holiday expectations. We would have appreciated if you would have given us some more details about your discomfort, so that we could have taken proper action.In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations.We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regardsSandy Pfeil

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere
Stayed 5 nights in Mar 2024
Response from Sandy on Mar 13, 2024
Dear Anthony, we thank you for taking the time to share your rating about your recent stay at our Barceló Bávaro Beach Adults Only hotel. We look forward to serving you again soon. Best regards, Sandy Pfeil Director

2/10 Terrible

Sabrina

Traveled with partner
Nothing
Stayed 9 nights in Feb 2024
Response from Sandy on Apr 11, 2024
Dear Sabrina, we are very disappointed to see the rating you have given to your experience at Barceló Bávaro Beach Adults Only, and we are sorry that we did not meet your expectations during your visit. We would have liked to know more about your dissatisfaction with our services. In the hope of regaining your confidence in the future, please do not hesitate to contact our reception team during your visit to let us know how we can improve your stay. Kind regards, Sandy Pfeil Director

6/10 Okay

Maria

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
My room was on the first floor next to the elevator, next to the service station, next to the walkway and next to the road…it was extremely noisy. There is no sound proofing so you can hear other guests talking and dragging furniture. I requested to be moved and finally got moved to the palace portion of Barceló. The room was very dirty and smelly. Since it was on the second floor I was able to air it out. But bathroom, shower and other areas of the room had dirt on walls, bathroom door, shower stall never cleaned and room very dusty. Unable to sit on patio if the people above you used the jacuzzi because there was no plumbing and the water ran from upper floor to the ground…nasty!
Stayed 14 nights in Feb 2024
Response from Sandy Pfeil Director on Mar 9, 2024
Dear Maria, We appreciate you reaching out on Expedia to notify us of your concerns related to your recent stay at our Barceló Bavaro Grand Resort. We do apologize that you have experienced inconsistency in our service, we have read your review with our Outmost attention and will take note of your constructive remarks. Thorough the room condition is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our front desk in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to host you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards

8/10 Good

Zikomo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We called for towels and they didn’t come until the next day. Other than that, the hotel was great. Food was ok.
Stayed 4 nights in Mar 2024
Response from Sandy on Mar 7, 2024
Dear Zikomo, we appreciate you taking the time to share your rating about your recent stay at our Barceló Bávaro Beach Adults Only hotel. Please accept our sincerest apologies for the towel inconvenience you experienced during your stay. We look forward to serving you again and to have the opportunity to exceed your expectations in a not-too-distant future. Best regards, Sandy Pfeil Director

10/10 Excellent

Laura Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much. Service was great across the board.
Stayed 7 nights in Feb 2024
Response from Sandy on Mar 7, 2024
Dear Laura, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We are glad that you enjoyed your stay with us, we hope to have the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director

10/10 Excellent

Stacy, Commack

Stayed 5 nights in Feb 2024
Response from Sandy on Mar 22, 2024
Dear Stacy, we thank you for choosing Barceló Bávaro Beach for your vacation and for sharing your rating with the online community. We look forward to having the opportunity to serve you again in the future. Best regards, Sandy Pfeil Director