Ratings based on 1,477 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
68% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Couples
by diego from Cotia

Boa!

Posted Feb 17, 2015 on Hotels
Hotel esta a 30 min do aeroporto internacional, praia de arena gorda sensacional, funcionarios do hotel gentis, quarto um pouco velho, restaurantes sao bons, mas podem melhorar no atendimento. Em geral gostei bastante da estadia! Vale a pena
2 out of 5
by A verified traveler from Macomb, MI

Do NOT waste your money at this "resort"

Posted Feb 17, 2015
Pros: This resort has a very large beach footprint, which is beautiful & provides plenty of space. Of course neighboring resorts also share this beachfront
Cons: The level of service needs an enormous boost along with the attitudes of the staff. The food needs a ton of help and the rooms need to be updated
Location: Monkeyland is a great excursion and highly recommended. The Saona Island excursion is absolutely beautiful and a great day-filled trip!
We have stayed at several all-inclusive resorts and this one was like none other. The staff was rude and spoke English only when it was convenient for them. It was giant effort to get the bartenders to provide guests with drinks. Beach towels were a hot commodity and if you didn't get one early you were out of luck - and do not even think about exchanging it for a fresh one throughout the day or you will be handed a towel card instead of a clean towel (no joke). The rooms were very tired and in need of major updates. Our room was cleaned after 5:30pm so taking a shower and preparing for dinner was delayed in order for this process to happen. The shower provided little water pressure, which would change between hot and cold water. The food was awful and that is stating this politely. Plan on packing boxes of protein bars unless you desire to lose weight. This dining room will certainly provide you with substantial weight loss. I do not like to complain, but I do not want you to be disappointed about spending money here for poor services, terrible food, and rude staff interaction unless you're into these sorts of things then spend away.
Comment from Hotel Management
Mar 12, 2015 by Marcos Castillo, Hotel Management
"Dear guest On behalf of the whole Barceló Team, please accept our sincere apologies for any instance of inconvenience experienced during your stay with us. Concerning the general service at our resort, we have taken your concerns very seriously and have dealt with the various personnel in correcting theses service flaws that you highlighted in your comment. Our Guest Services staff is available daily 24/7 to attend our guests and have all a good knowledge of English. We have an ongoing training program about courtesy and customer services. Our sincere apologies for any exception, which may have occurred in this aspect. We are very aware of the importance of good customer service and will do everything possible to ensure a memorable experience for all our guests. Sincerely, Manager Barceló Punta Cana"
3 out of 5
Recommended
for Everyone
by A verified traveler from new york

Beautiful resort

Posted Feb 16, 2015
Apart from the rooms (awful rooms, needs serious and quick updating) I must say the bed although old was very comfy. Everything in the rooms is falling apart. As long as you are out of the room, you will enjoy everything else. Staff are great, entertainment crew...Francis, Daniela, Minimi were just amazing and lovely to talk to. Miguel at the front desk was exceptional in trying really hard to meet our needs re the room situation. The staff is the face of Barcelo' and I would be so ashamed having to work in a place where I know I'm checking people into rooms which is of no fault of theirs. They are in that position because they have to work. So people please cut the slack on the staff at Barcelo'! The owners of this resort are the ones who need to get their acts together! All in all my husband and I had a wonderful time and we will return again, but will book a suite next time.
Comment from Hotel Management
Apr 4, 2015 by Marcos Castillo, Hotel Management
"Dear Guest, We would like to thank you for taking the time in giving us your valued comments in regards to your experience in our Hotel. We are truly sorry for not been able to fulfill your expectations, we can assure you that our aim is to ensure that every one of our guests has a fantastic, furthermore, we do appreciate you sharing your concerns and the shortcomings within the room you noticed, as we are currently in the process of planning a renovation onsite and feedback such as the one you have extended is definitely valued and taken into consideration in the process. We remain at your entire disposition for any assistance you might need before your visit. Best Regards, General Manager Barcelo Punta Cana. "
3 out of 5
by A verified traveler from Chicago ,IL

u get what u pay for

Posted Feb 6, 2015
Pros: i liked the beach , and some of the restaurants they have
Cons: a lot of stuff starting with their door locks , also the ac unit in our room was very very loud
Location: we never left the resort so i don't know about things near by but i think the location is not bad
We stayed there for 5 nights Jan30-Feb 4 .Most of the staff is very friendly ,but a lot of them don't know a word in English witch is very frustrating , we had a problem with entry door lock, and tried it to get it fixed but never happened .
Comment from Hotel Management
May 27, 2015 by Marcos Castillo, Hotel Management
"Dear guest, We really appreciate that you took your time to share your experiences regarding your recent stay at our resort. Thank you for your feedback, as it is through this medium that we are able to address guest issues and provide a high level of satisfaction. Thank you for your kind word about some of our facilities and some staff member. In reference to our employees and the language barrier, Barcelo Punta Cana is working hard giving staff training and English class every day, in order to provide the highest level of satisfaction. We will be honored to welcome you back. Do not hesitate to contact us prior your next visit. Warm regards, Manager Barceló Punta Cana. "
4 out of 5
Recommended
for Families
by FABIO from sao bernardo do campo

Bom hotel

Posted Feb 4, 2015 on Hotels
Hotel localizado em bela praia porém os quartos são um pouco antigo. Equipe bem atenciosa. Faltam recreações para as crianças, mais voltado para os adultos
4 out of 5
Recommended
for Families
by Foreigners

Awesome

Posted Feb 4, 2015 on Orbitz
Our stay here was awesome! The staff are friendly, the food was great. The hotel was clean. I will definitely come back again!
4 out of 5
Recommended
for Getaway With Friends
by Tanya B.

Great Trip!!!

Posted Feb 4, 2015 on Orbitz
Food was not great!! Hotel was nice and clean. Beach was excellent. Staff was helpful and friendly.
2 out of 5
by Fred100100

Rooms had multiple maintenance issues

Posted Feb 4, 2015 on Orbitz
Barcelo is a pretty big chain so we didn't doubt it for a second when we booked our trip, but upon arrival we had to request a room change twice because they had bugs in their curtains (looked like winged ants). On the second day I got sick, perhaps because they have the food too exposed to birds and flies. Third day, water started dripping from the bathroom's roof (perhaps condensation from the AC), so the floor was always wet and dangerously slippery. We started using the fan instead but it broke too. We ended up leaving two nights earlier to another hotel. The building seems to be just too old already.
3 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Jan 31, 2015 on Hotels
3 out of 5
Recommended
for Families
by A verified traveler from bklyn ny

the hotel and the show are nice , nice view,

Posted Jan 31, 2015
Pros: no one to talk with , to help u
Cons: the room and bath room very old
Location: nothing to do around
I was in room 4417 . and I find 9 items the have to fix , and no one care, the have to give free wfi.
Comment from Hotel Management
Mar 12, 2015 by Marcos Castillo, Hotel Management
"Dear guest, We would like to let you know that we take our guests observations into great consideration with the aim to reinforce the quality of our services. We regret very much that we were not able to fulfill your expectations this time and I sincerely apologize for the issues you have commented. Thank you for your comment and we are looking to forward to welcoming you once again to have the opportunity to change any negative perception you may have about us. Sincerely, General Manager Barceló Punta Cana "