Ratings based on 1,549 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
64% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by emilio from CORDOBA- ARGENTINA

SUEÑO CUMPLIDO

Posted Jun 4, 2015 on Hotels
Estimados, mi estadia fue muy buena, remarco la atencion de la mayoria de los empleados del hotel.El unico problema que tuve fue que me tuve que levantar a las 5 de la mañana un dia a quejarme por los ruidos y corridas que habia en los pasillos y no dejaban dormir, se presento la guardia de inmediato y lo resolvio.Pero en lineas generales la pasamos muy bien.
Comment from Hotel Management
Sep 26, 2015 by Jose Maria Ribas, Hotel Management
Estimado Huésped. Agradecemos por habernos preferido como su hotel para sus recientes vacaciones. Lamentamos que haya tenido que interrumpir su descanso por motivos de ruido, que se emiten algunas veces de parte de otros huéspedes en horas de la madrugada, pero nos alegra saber que nuestro personal de seguridad de inmediato fue a atender la situación. Cada colaborador de nuestro hotel se esfuerza por hacer de sus vacaciones las mejores, y nos entusiasma saber que en su caso llenamos las expectativas. Esperamos tenerles nuevamente con nosotros. Saludos Cordiales Director Barceló Punta Cana
4 out of 5
by A verified traveler from New York, NY

Nice clean place to stay for couple of days only

Posted May 29, 2015
Pros: Cleanliness and friendly staff
Cons: Variety of food and more activities
Location: Location is great, very close to beach and not far from town.
This all inclusive resort is worth its price. The resort is clean and the staff is generally friendly and effective. One example, I got there about 4 hrs before check in time and an hour later they got me a room, I actually saw them working on it and at no extra charge. Beach and pools were kept clean. Do not expect food and activities to vary often. . Although good, food is repeating and "seafood" restaurant had really no seafood. A la carte restaurants were packed so no more room for any reservations since the beginning of the day and this was on an off season getaway. The Pizza restaurant definitely served great crispy pizza with nice toppings. Overall, it is a good place to stay but for no more than a couple of days as foods and activities are just repeating.
Comment from Hotel Management
Jun 30, 2015 by Marcos Castillo, Hotel Management
"Dear guest,, Thank you to take your time to write a review and choosing Barceló Punta Cana as a destination during your holidays. We also appreciate your personal opinion about the hotel. We take all guest feedback very seriously, and we're constantly improving all aspects with honesty. Thanks again and will be a pleasure to have you back. Sincerely yours, Manager Barceló Punta Cana "
4 out of 5
by A verified traveler from Washington DC

Excellent Beach and location

Posted May 29, 2015
My girlfriends and I traveled to the Dominican Republic for the beach, sand, and drinks. Barcelo did not disappoint in these areas. The outdoor patios, pools, and beach were fantastic. The places it was lacking was in the food (not a lot of variety, not very fresh), service, and room (our toilet and shower repeatedly did not drain and the bathrooms looks like it was fixed shoddy). We also ventured out to the Scape Park for ziplining and swimming in the blue hole; this was fantastic!
Comment from Hotel Management
Jun 30, 2015 by Marcos Castillo, Hotel Management
"Dear guest, We appreciate that you take the time to send us your comments regarding your experience during your last stay with us. All feedback from our guests is valued, to ensure that we maintain and deliver the level of service expected from us. We apologize for any inconvenience you may have experienced. We would like to have the opportunity to welcome you once again to experience the hospitality of our people, the quality of our services and facilities. Kindest regards, Manger Barceló Punta Cana "
3 out of 5
by A verified traveler from PR

A/C at the room not blowing

Posted May 28, 2015
My bad experience. First 2 day's .we have to sleep with the rolling doors open because a/c not blowing even cool. After 2 days suffering in that room finally customers service change us to an other room. ....
Comment from Hotel Management
Jun 30, 2015 by Marcos Castillo, Hotel Management
"Dear Client, Thank you for taking the time to write a review of our hotel. I am sorry to read that you did not enjoy your recent stay with us, or enjoy the improvements we have been refining to our rooms and property. Our goal is to provide our guests with an unparalleled experience and I am sorry we fell short of this goal for you. Your comments are appreciated as they provide us with the necessary feedback needed to continually assess and improve our processes. We would very much like to welcome you back at Barceló Punta Cana and should you feel you could give us a second opportunity to restore your faith in us. Cordially, Manager Barceló Punta Cana"
3 out of 5
by A verified traveler from bronx, ny

Nice pool and beach but the hotel is very dated

Posted May 25, 2015
First thing you will notice is that the hotel is very dated. The bathroom is the most uncomfortable shower to bath in. The water spills out into the floor & if you have a baby to bath it is very slippery & uncomfortable. The beds are also uncomfortable. I had terrible back pains which I thought were due to my flight so I got a massage at the spa the first day. But every morning I would wake up with the same pain. My back pain didn't go away until I got home and slept on my bed. The food was okay nothing to boost about and the selection wasn't impressive. If it wasn't all inclusive, I would have eaten at a restaurant outside of the hotel. The drinks are so watered down that even my mother who never drinks was able to have a piña colada with alcohol & not even taste the alcohol. Stick to the beer it's the only thing not watered down. Most of the staff is friendly. I did encounter 1 or 2 that were unfriendly or were simply having a bad day. I was very happy that nothing was stolen from my room and that the pool and beach were very nice. The spa was also very nice. The hotel doesn't have many activities going on so bring a book or something. If you have never been to the country you will find this hotel okay. But if you have you will not like this hotel.
Comment from Hotel Management
Jan 9, 2016 by Marcos Castillo, Hotel Management
Dear Guest, Thank you for visiting our honored and reputable hotel. We also want to thank you for your significant comments regarding to our hotel. We do apologize if our hotel did not make good impression on yours. Our hotel is well organized and able to provided good accommodations for all our clients. Furthermore, our maintenance department always makes sure that all the bathrooms and rooms are in good conditions. For sure, our maintenance staff will work hard to implement new techniques and method to make sure that nothing need to fixed because of the good conditions that always has. Moreover, the food from our hotel are good and healthy, our culinary department provided good quality and balanced food for our clients to taste. In addition, the beverage is well prepared and purified nothing is bad, everything is in good condition because we care about your healthy life. Lastly, we will work to improve our services to ensure better accommodations for the stability and tranquility of our Clients. We hope to see you next time. Best regards, Director Barceló Punta Cana
Comment from Hotel Management
Jan 9, 2016 by Marcos Castillo, Hotel Management
Dear Guest, Thank you for visiting our honored and reputable hotel. We also want to thank you for your significant comments regarding to our hotel. We do apologize if our hotel did not make good impression on yours. Our hotel is well organized and able to provided good accommodations for all our clients. Furthermore, our maintenance department always makes sure that all the bathrooms and rooms are in good conditions. For sure, our maintenance staff will work hard to implement new techniques and method to make sure that nothing need to fixed because of the good conditions that always has. Moreover, the food from our hotel are good and healthy, our culinary department provided good quality and balanced food for our clients to taste. In addition, the beverage is well prepared and purified nothing is bad, everything is in good condition because we care about your healthy life. Lastly, we will work to improve our services to ensure better accommodations for the stability and tranquility of our Clients. We hope to see you next time. Best regards, Director Barceló Punta Cana
4 out of 5
by Marie claude from sorques

hôtel charmant

Posted May 24, 2015 on Hotels
hotel charmant dans mangrove du coup moustiques
3 out of 5
by A verified traveler

Posted May 19, 2015
Great hotel for a budget trip, but don't have high expectations. Recommend making dinner reservations every night as the buffet isn't that great for dinner, acceptable for breakfast and lunch.
Comment from Hotel Management
May 27, 2015 by Marcos Castillo, Hotel Management
"Dear guest, Thank you to take your time to write a review and choosing Barceló Punta Cana as a destination during your holidays. We also appreciate your personal opinion about the hotel. We remain at your entire disposition for any assistance you might need before your visit. Best regards, Manager at Barceló Punta Cana "
4 out of 5
by Yahaira B.

Great trip

Posted May 19, 2015 on Orbitz
Great service. Will definitely be back. The location was incredible. Is was my husband first time going down and he didn't want to come back home.
5 out of 5
by A verified traveler from new jersey

Great resort right on the beach!

Posted May 18, 2015
When choosing my vacation i was very picky i knew i wanted to be in punta cana but ive never been...based on the reviews is what brought me to barcelo punta cana. I have not one complaint the food in all of the restaurants were great, everyone was always so helpful and pleasant, the room was beautiful i will be returning back for sure!!
Comment from Hotel Management
May 27, 2015 by Marcos Castillo, Hotel Management
"Dear guest, Thank you or take your time and share your experience about your recent stay with us. It's a pleasure to know that your stay was pleasurable and that we've achieve our main goal, provide you a wonderful time during your vacations. We hope to have you around soon. Cordially, Manager Barceló Punta Cana "
1 out of 5
by A verified traveler from New York

Thumbs DOWN

Posted May 15, 2015
Went in with as much as an open mind as possible after reading multiple bad reviews. Upon arrival to hotel, we were told to leave baggage at front, go check-in, go back to the front to get baggage only to go back in through the same area where we checked in. As soon as we walked into the room, we noticed the room wasn't completely cleaned as we opened the closet & came across clothing from a previous guest. We had requested to have a crib in the room which we didn't before placing a few calls & after several hours later. Once the crib was brought to the room it was extremely dirty (it appeared to have mouse droppings on the bottom wood). There were a couple of days where housekeeping didn't make it to the room to clean & times where the mini bar wasn't replenished, on one occasion it took over 12 hours (3AM) to finally get a bottle of water in the room. The overall appearance of the resort is run down. The beach was nice but the only shade was by the palm tree area which if you're not careful you can trip over the roots. The food was the same pretty much every day & pretty blah. The staff, we found to be very rude & it definitely wasn't the language barrier as we speak the language. The resort seems to post a comment after almost every negative review & claims to be improving the conditions of the resort yet when we were there we saw no one trying to make any changes to either the services (even after complaining) or appearance of the place. Definitely wouldn't go back!
Comment from Hotel Management
May 29, 2015 by Marcos Castillo, Hotel Management
Dear guest. On behalf of the whole Barceló Team, we want to apologize for any instance of inconvenience you may have experienced during your stay with us. Please rest assured that your experiences are certainly not the norm of our service levels or standards, as we at Barceló pride ourselves on providing a quality vacation experience for all our valued guests. Regarding all those issues that you highlighted in your review, please be informed that we are very concerned about all of them, as we always provided excellent service to all our customers, and our staff is training very well basing in costumers service and high standards. Our rooms are very well equipped, very clean and in good condition. Therefore, we had a meeting with all our managers where all the raised points were discussed in detail with them to assured that these issues never happen again. Even though we know food preferences are personal matter, we always do try to cater to every taste. At our buffet restaurant we offer seven different theme nights during the week, in addition to our buffet choices we feature two a la minute or carving stations and a pasta stations for lunch and dinner daily. Our six a la carte restaurants offer numerous additional main course choices. Anyway we attended these issues with our F&B Manager, as we found your concerns very important and had to be attended immediately. We look forward to welcoming you on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. We reiterate our sincere apologize for any discomfort that his matter may have caused you. Sincerely, Manager Barceló Punta Cana