First time to DR
Posted Aug 28, 2016
The Barcelo Punta Cana was our first stay in the DR. As is usually the case, the photos online are much more appealing than the reality you face when you get there. The resort was much older and "run down" than I had envisioned. The sliding glass doors on the balcony had no handles for either side, so opening and closing the doors was very difficult. The mini fridge actually had packing tape holding part of it together. My wife actually got shocked a little when she reached behind the night stand to plug something in because the wiring to the lamp was being held together by electrical tape which had partially come apart. The resort replaced the lamp the next day. The stores on the resort were staffed with extremely rude women who followed us around as if we were going to shoplift something. They acted miffed when my wife would check the sizes of shirts, refold the shirts then put them back in the pile. The worker would then immediately grab the shirt and refold it. The rest of the staff was decent although I would advise visitors to brush up on their Spanish. It is the native language and it's appreciated by them if you use it when you can which I totally respect.
I know others who have stayed at other resorts in the area and had far better experiences with their stay. All in all it was okay and a positive experience in visiting a foreign country, but the Barcelo Punta Cana will not be another stopping point in the future.
Comment from Hotel Management
Sep 29, 2016 by Marcos Castillo, Hotel Management
Thank you very much for your review and taking the time to share your stay experience in Barceló Punta Cana.
I hope you will allow me to extend our apologies for those inconveniences, occurred during your stay, you may rest assured that your
comments have been shared with our Maintenance Team and changes are being implemented continuously.
About store employees, we send your comments to the person responsible, so they can have a little more kindness.
Sorry again we work under a service line that our guests are always agree.
Hoping for the chance to welcoming you again,
Barceló Punta Cana