Ratings based on 522 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
71% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Chicago, IL

This place is okay. Just okay.

Posted Jul 18, 2016
It was my first time out of the US. Punta Cana seemed like the right place to go. My girlfriend and I spent 5 days, 4 nights there. We had to change our room because of water dripping from the ceiling in the bathroom. Our second room was good. Clean, nice view of the pool area and the beach. The people working there are very friendly and helpful if you can get past the language barrier. The language barrier was to be expected. The food... Don't expect much from the food. Buffet style local cuisine that was not anything like what you would expect from the price you pay. The reason I say this place is just okay is take food quality (bad) + room quality (okay) + service quality (good) = just okay. If you do make the trip, go to the pool bar. Ask for Alejandro. This guy was the best. The nicest guy in the whole place. Make sure you tip him a dollar here and there and he'll make sure your trip is the best experience possible. Many of the tourists were from Europe and Mexico, most of which don't believe in tipping. Tip and you'll be very thankful you did. I never waited for a drink. I was drinking vodka and tonic. Smirnoff Is their vodka, but he poured me Stolichnaya because I was tipping him every other round. Beware of the guys in the khaki colored shirts that appear to work for the resort. They try to sell this VIP vacation package for $6,300 and become very rude to you when you decline. Extremely rude.
Comment from Hotel Management
Jul 22, 2016 by Community manager, Hotel Management
Dear Guest, Thanks for your comment, it is valued and taken into account for our continuous improvement. We apologize for the inconvenience, and we guarantee that we are working every day to achieve satisfaction of guest. Best regards, General Manager.
3 out of 5
by A verified traveler

Okay resort

Posted Jul 11, 2016
Food poisoning on third day due to food staying out too long. The staff was courteous but no information was given regarding the all inclusive package and available recreation or how to reserve it. Our first night was not in the room we reserved. It was bigger (more empty space) but not better. That was what the receptionist told us as we checked into the hotel. It definitely not an upgrade. The property was well kept and the water was perfect, but much was left to deserved.
Comment from Hotel Management
Jul 13, 2016 by Community manager, Hotel Management
Dear Guest , We are very sorrowful for not having met your expectations and apologize for any inconvenience caused. Best regards, General Manager.
5 out of 5
by A verified traveler

Posted Jul 5, 2016
EXCELLENT HOTEL . THE BEST OF THE BEST, THE VERY CHORD WITH THE SERVICE EMPLOYEES . They WON WITH ME 5 STARS
Comment from Hotel Management
Jul 5, 2016 by Community manager, Hotel Management
Dear Guest, Thanks for your comments and we are more than happy about them. Service is the base of a great experience. Sincerely, General Manager.
5 out of 5
by A verified traveler

Great location, good custumer services

Posted Jul 2, 2016
Very good nice plece to stay, great location, excelent custumer services very friendly
Comment from Hotel Management
Jul 2, 2016 by Community manager, Hotel Management
Dear Guest, Highly happy about your comments, our mission is to be there for you all the time and try to fulfill all your demands. We hope to assist you once again here and make your time with us more than enjoyable. Best regards, General Manager
1 out of 5
by A verified traveler from New York, NY

Horrible experience

Posted Jun 27, 2016
Pros: I do not like anything about this hotel- even the beach was dirty
Cons: everything could literally be improved
Location: super touristy area.
I had a horrible experience at this hotel- it is almost comical how bad it is. I traveled to this hotel and DR solo and the hotel staff acted as though I was bizarre for doing so. English is not readily spoken at this resort and staff frequently give you attitude if you do not speak Spanish and/or French. The staff are SOOOOO rude and literally sit at desks all day- good luck getting anything brought to your room- they will just tell you to go get it yourself. The food is literally disgusting- they use and reheat the same food nightly. The resort claims to be all inclusive and that's a joke too- the chef/ serving staff act like they are serving you their personal food and are incredibly rude and stingy if you try to make a plate in the buffet. Good luck getting a "reservation" in one of the specialty restaurant- the desk staff will just tell you they are all booked. Funny, when I flirted with the bell boy a spot magically opened up. when I went to the specialty restaurant ( Mexican) their was only 4 couples there-- so much for being booked. The serve alcohol ( if you even want to call it that) in tiny plastic Dixie cups- ghetto much! the room had 2 pillows that had probably been put in the washer machine 5000000X- they were so lumpy and felt like I was sleeping on tennis balls. The room service ( nonexistent).. don't even want to go there. If I could of left early and went back to NY I would of- this was a miserable experience
Comment from Hotel Management
Jun 30, 2016 by Community manager, Hotel Management
Dear Guest, We deeply regret any difficulties, which does not reflect our daily operation. We sincerely apologize that our overall image may have been tarnished, as well as not being able to fulfill your expectations this time. Best regards, General Manager
2 out of 5
by Roberta

Posted Jun 24, 2016 on Hotels
Comment from Hotel Management
Jun 28, 2016 by Community manager, Hotel Management
Estimado huésped, Muchas gracias por compartir su experiencia con nosotros, lamentamos los inconvenientes ocurridos durante su estancia.
5 out of 5
by Germania from Esto dgo

Excelente hotel

Posted Jun 19, 2016 on Hotels
Muy buena experiencia y la comida es excelente, al igual que las habitaciones
Comment from Hotel Management
Jun 22, 2016 by Community manager, Hotel Management
Dear Guest, Highly happy about your comments, our mission is to be there for you all the time and try to fulfill all your demands. We hope to assist you once again here and make your time with us more than enjoyable. Best regards, General Manager.
1 out of 5
by Oscar Alberto from Argentina

Nunca más vuelvo

Posted Jun 10, 2016 on Hotels
El hotel está muy lejos de lo que ofrece. Habitaciones con humedad. Bebidas horribles.
Comment from Hotel Management
Jun 14, 2016 by Community manager, Hotel Management
Dear Guest, We are very sorrowful for not having met your expectations and apologize for any inconvenience caused. Best regards, General Manager.
5 out of 5
by Gissell from New York

Trip

Posted Jun 6, 2016 on Hotels
Employees were extremely friendly
Comment from Hotel Management
Jun 9, 2016 by Community manager, Hotel Management
Dear Guest, Highly happy about your comments, our mission is to be there for you all the time and try to fulfill all your demands. We hope to assist you once again here and make your time with us more than enjoyable. Best regards, General Manager.
4 out of 5
by A verified traveler from NYC

Good beach resort

Posted May 23, 2016
Pros: good food, good selection of imported liquors included, Japanese restaurant was fantastic (went 3 of my 7 nights)
Cons: spraying for mosquitoes
Location: parasailing, booze cruises, sailing
An absolutely fabulous resort, and I'd happily give it 5 stars if not for the mosquitoes. Unlike many beach resorts, where the higher-end imported booze, if it's included at all, is only available at the lobby bar, here every bar, including the beach bars, has imported gins, scotches, and vodkas available. The buffet varies nightly, and always has a wide range of great food. I wasn't thrilled with the Mediterranean or Brazilian restaurants; but loved the Japanese one (went there 3 out of my 7 nights, and was allowed in even when I didn't have a reservation). Just have a bit of a snack first, as the Japanese dinner involves a bit of a drawn-out food show, which can be really annoying if you're already really hungry, but really fun if you've already eaten something. Great beach, lots of sun loungers; great pool; had a nice room. But I was absolutely eaten alive by mosquitoes, and didn't like the lizards and even a tarantula running around the place; if not for this, I'd happily give it 5 stars and rush back.
Comment from Hotel Management
May 26, 2016 by Be Live Collection Canoa., Hotel Management
Dear guest, Thanks for taking the time to write your comments about your stay at the Be Live Collection Canoa. It was a pleasure to have them at the resort and we are very happy to know that you enjoyed your stay with us! We hope to see you soon. Best Regards, General Manager.