Ratings based on 582 Verified Reviews

3.4 out of 5
69% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from New Jersey

Not what I expected at all!

Posted Apr 16, 2017
So Delta canceled our flight with no notice at all, which then pushed our trip back 3 days. Delta then switched the flights leaving 3 days later and coming home 3 days after we were supposed to. The hotel wouldn't give us a credit or refund and wouldn't work with us to give us a room for the time difference. Not to mention, the food was terrible. They only gave 2 towels daily in the room for the 4 of us. The "VIP" salesmen harrasssd us daily to sit at a presentation to sign up for vacation packages and wouldn't take no for an answer. Overall, we were not happy with anything about the hotel or experience. My husband and I have stayed in many hotels in Bayahibe and this one was the worst by far.
2 out of 5
by A verified traveler

Nice beach , old hotel , bad food

Posted Apr 15, 2017
Please spend little more money and go to a nice resort !!!! Rooms are old and dirty , bed sheets did not get changed in 7 days , food is the same every day Beach was very nice
3 out of 5
by A verified traveler from Indiana

Staff made up for subpar room and terrible food.

Posted Mar 30, 2017
Where to start: The staff is incredible, if it were not for them this would have been a terrible trip. Mini Bar in room? Think again you only get 2 6oz coors light cans per day. Food? Where to start....They have lots of choices, but not all are open the same day. I had lobster linguine at the Mediterranean restaurant and beef carpaccio one night...the linguine looked like it came out of the trash and they cooked up a lobster that had washed ashore. The carpaccio was completely inedible as it was a plate full of beef blood. My boyfriend and I really only felt safe eating at the buffet or Hibachi Grill. Comfy Room? Worst pillows ever, and the room was so musty (come to think of it the entire place smelled funky). They also need a bigger fence blocking off the trailer park west. Such an eyesore! VERY EURO! It you are an English only speaking couple don't expect to meet many people that can understand what you are saying.
Comment from Hotel Management
Apr 2, 2017 by Community manager, Hotel Management
Dear Guest, We feel that they do not enjoy the most of your stay; We try to resolve the problem identified. Thank you for your opinion.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel grounds are beyond beautiful

Posted Mar 28, 2017
Hotel grounds are so beautiful...A walk through heaven...Beach and pool areas very clean...Staff very helpful and professional... The downside to this facility too many tour promoters who don't like no for an answer...Nothing spectacular about the food...The worst part of this hotel are the rooms...Beds uncomfy rooms musky smelling and the sheets absorbs the scent of the rooms...Rooms and bathrooms need to be updated for sure....Once that is done I'd rate this hotel 4 stars....For now only 3
Comment from Hotel Management
Apr 9, 2017 by Community manager, Hotel Management
Dear Guest, We would like to express our gratitude for choose Be Live Collection Canoa to spend your vacation, at the same time we apologize for any inconvenience you may have experienced while your stay. At Be Live, one of our main priorities is to ensure the satisfaction of our guests. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

great beach view

Posted Mar 28, 2017
i stayed in this hotel with my husband for 8 nights, the location is good, the beach is gorgeous,clean,comfortable, food is ok with 4 more restaurants(mexican, brazilian......), the workers r nice n friendly-dont speak English much but we managed, all inclusive hotel which really helps to save money on food,sncaks n drinks. We bookef 2 excursion tours through the hotel which were great n really enjoyable. We liked everything beside the weak internet which u have only in the pool for 1 hour a day or if ur in an upgraded room so u have internet only in one spot for the whole day....no internet in the room
Comment from Hotel Management
Mar 31, 2017 by Community manager, Hotel Management
Dear Guest, Thank you for your comments about your stay at our resort. It is important for us to know that you enjoyed your stay with us. And we hope to offer our services in the future.
3 out of 5
by A verified traveler from montreal

I was cat-call more than 3 times by staff

Posted Mar 14, 2017
Pros: That was beside the beach.
Cons: Change personnel or train them to keep their obscene comments to the self we are customers aren't princess or mammies or dolls to any of your employee
Location: Far from everything nothing to do nearby unless you take a ridiculous expensive taxi or the public transport
Abusive personnel, I was cat-call more than 3 times inside the hotel, no options for vegetarians even the salads had meet or pork or something, the beach was loud all the time no peace music at all times, the room have a broken toilet out of 7 days 4i had to call to be repaired they didn't even suggest a change room. The markets are cheap nothing fancy neither good quality on top expensive.
Comment from Hotel Management
Mar 29, 2017 by Community manager, Hotel Management
Dear Guest, We feel that they do not enjoy the most of your stay; We try to resolve the problem identified. Thank you for your opinion.
3 out of 5
by A verified traveler from NY

Disappointing customer service

Posted Mar 8, 2017
Pros: Beach
Cons: Customer service
We are family with 3 kids and booked 2 rooms.I made a special request long before arriving to have adjacent rooms. When we checked in they gave us 2 rooms on the same floor but not even next to each other. When I asked about 2 rooms with the door between they said that it doesn't exist which was definitely a lie because we had a room like this last year when we visited. Can you imagine running with 3 kids from one room to the other on the floor? When we had a leak from the ceiling and half of the room had water on the floor for almost a day they told us we need to change the room with leak. I begged them to move the 2 rooms and not just the one what had a problem. Josephine from guest service was so kind and she transferred us together into 2 rooms with the door between (i does exist in the property). The rest on the vacation went well if not to remember the first 2 days.
Comment from Hotel Management
Mar 10, 2017 by Community manager, Hotel Management
Dear Guest, We've received your review, thank you very much for the time spent to write their impressions. For us it is important the feedback from our guests help us to improve. We are also grateful for the preference in choosing our hotel for your recent stay in Be Live Collection Canoa. At the same time, we are very sorrowful for not having met your expectations and apologize for any inconvenience caused. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Fargo

Beautiful grounds and red brick walkways

Posted Mar 8, 2017
Pros: Plenty of good food and variety of choices. The weather in this location has always been very reliable. Check-in went well. Bell-boys were energetic.
Cons: Staff a bit slow in serving, often because they are in constantly in conversation with other staff while on the job.
Location: About a mile back up the road, there is a local shopping area. Also some great restaurants in the town of Bayahibe a few more miles away.
We spent a week at the beach. Most guests are French or Italian.
Comment from Hotel Management
Mar 10, 2017 by Community manager, Hotel Management
Dear Guest, Thank you for your comments about your stay at our resort. It is important for us to know that you enjoyed your stay with us. And we hope to offer our services in the future. Sincerely,
1 out of 5
by A verified traveler from Wayne, NJ

Nit so plrasant experience

Posted Mar 6, 2017
When i booked the hotel i requested swim pool view room instead i got one that was looking across another building. Also because i have 2 children i wanted room close by the beach, the room that was given to us was closeer to the beach but we had to walk appropriately 50 meters so se had to use the balcony door because it was closer to get to the beach from there. We were supposed to get free internet,but was not working so wr had to pay for it. The sink was broken...it rained cople of times, thr umbrella was broken...tv didn't work for couple days... The ac broke and there was water all over... i didn't see the water and as i was walking to the bathrooms i slip and fell, almost broke mu arm...overall bit so good experience
Comment from Hotel Management
Mar 9, 2017 by Community manager, Hotel Management
Dear Guest, We would like to express our gratitude for choose Be Live Collection Canoa to spend your vacation, at the same time we apologize for any inconvenience you may have experienced while your stay. At Be Live, one of our main priorities is to ensure the satisfaction of our guests, reason why your comment is very important for us. Best regards.
2 out of 5
by A verified traveler

close to the beach

Posted Mar 2, 2017
Upon arrival the hotel front desk staff was very welcoming, when we got checked in to our room , the room we booked was not what we had seen in the photos, the room was very run down and dirty, so we asked for them to move us rooms, after speaking with the front desk manager who was very helpful (1hour later ) we where moved. The food at the resort was mediocre and could have better food for what you pay, you will be asked to upgrade to VIP and have to pay extra on top of your stay. Overall I would not recommend this place to any of my friends or family. Unless you book a presidential suite.
Comment from Hotel Management
Mar 7, 2017 by Community manager, Hotel Management
Dear Guest , We are very sorrowful for not having met your expectations and apologize for any inconvenience caused. Best regards, General Manager.