Wouldn't recommend staying here
Posted Feb 6, 2017
We travel often, we just ask for clean room and we will find stuff to do outside... well this room was awful, mold on ceiling and water marks from water leaking, i had to sanitize the floors lyself because the floor was dirty (plenty of hair, sand, dust and all the clorox wipes were black after use), second day housekeeping left ZERO towels in ours rooms (0 big and 0 small towels), sheets weren't changed just beds were made. Staff was rude, sometimes during dinner we wouldn't even get approached at our table to get water or order something to drink, if someone came to pour us water, they would do it while looking somewhere else and walking away (I'd say Gracias and hear nothing back), tipping staff didn't help either. beach was small, lounge chairs almost by the water, food wasn't great, i made reservations on Wednesday and only 1 restaurant was availanle - soonest japanese on Friday 6:30, nothing else... overall very disappointed with quality, staff, ROOM. Would not return. Overall extremely disappointed and the only good thing about the hotel was Maribel from the entertainment team - always so nice, smiling and a simple hello made us feel welcome
Comment from Hotel Management
Feb 23, 2017 by community manager, Hotel Management
Allow us to express our apologies for the drawbacks you may encounter during your stay, at Be Live Collection Canoa, one of our main priorities is to ensure our guest’s satisfactions reason why we have followed up your case with the corresponding department, to prevent similar situations in the future.