Ratings based on 598 Verified Reviews

3.4 out of 5
69% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from middletown,ny USA

Nice hotel close to the beach.

Posted Jun 25, 2017
Pros: Close to the beach and many selections of the food buffet.
Cons: The pants for men required at restaurants.Should be allowed to wear shorts in this tropical climate.More restrooms.
Location: Riding the electric bikes and the casino.
Food was very good and many activities at the hotel.There could have been more restrooms.Rooms could have been better maintained.Rooms were cleaned well.
3 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, usa

nice beach

Posted Jun 4, 2017
Pros: beach is the best, if you are young and like activities this is the resort for you
Cons: hotel rooms and more pleasant staff fridge was not filled every day
hotel need updates grounds nice and beach is beautiful staff could be more pleasant lots of activities big cons: we were tipping our maid but we were not happy because our fridge was not restock every day and we were getting only 3 towels
Comment from Hotel Management
Jun 18, 2017 by Direccion del hotel, Hotel Management
Dear Sanja: Thank you for taking time to write us about your experience at our wonderful resort. We are pleased to know that your stay with us has been to your liking. At the same time we apologize for these inconvenient that you explain you had during your stay and thank you for bringing these points to our knowledge to improve each one of them. We hope to have the privilege of receiving you again. Best Regards, General Manager.
2 out of 5
by A verified traveler

Posted Jun 1, 2017
Hotel is old and run down. Staff is wonderful. Beach is great. And food is very good . rooms very lacking
Comment from Hotel Management
Jun 18, 2017 by Direccion del hotel, Hotel Management
Dear guest: Thank you for staying in our hotel to spend your vacation and for writing your comment about us. We are happy to know that some of our services have been to your liking as mentioned in your comment, this is our highest priority. At the same time we feel very sad about the aspects that have not been to your liking and we apologize for these inconveniences that you have notified us, we assure you that we will work on these points to improve these situations, and not have repetitions of other cases like this. Best regards, General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Beautiful water and beach

Posted May 10, 2017
Good place, I like that. I did not like just one thing!! Night party. Thay play only one style of music (bachata,salsa) Beast music for patty at night they used during a day. Would like to see at night some popular music(R&B,Hop,dance,house,electro)
Comment from Hotel Management
Jun 18, 2017 by Direccion del hotel, Hotel Management
Dear Alexey: Thank you for staying in our hotel to spend your vacation and for writing your comment about us. We are happy to know that some of our services have been to your liking as mentioned in your comment, this is our highest priority. At the same time we feel very sad about the aspects that have not been to your liking and we apologize for these inconveniences that you have notified us, we assure you that we will work on these points to improve these situations, and not have repetitions of other cases like this. Best regards, General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

Love it!

Posted Apr 27, 2017
I really enjoyed my time at this Resort. A friend of mine recommended it to me, so I gave it a try and it was worth it. The staff is super friendly, loved the pool and of course the beach, food was great. I loved the fact that the snack bar is open until 4am. As a Dominican I loved the hispanic music of the club. The ONLY thing I didnt like was that its a smoke free environment and I didnt know. But other than that everything else was great.
Comment from Hotel Management
Jun 18, 2017 by Direccion del hotel, Hotel Management
Dear Yerania: On behalf of all employees of Be Live Collection Canoa thank you for choosing us to spend your vacation in the Caribbean. It gives us great pleasure to know that we could accommodate you in every way. Our team strives to achieve meet the expectations of guests, providing high quality service so you can have a memorable vacation. We wish you come back soon, and remain at your disposal should you need help managing your next booking with us. Best regards. General Manager.
1 out of 5
by A verified traveler from New Jersey

Not what I expected at all!

Posted Apr 16, 2017
So Delta canceled our flight with no notice at all, which then pushed our trip back 3 days. Delta then switched the flights leaving 3 days later and coming home 3 days after we were supposed to. The hotel wouldn't give us a credit or refund and wouldn't work with us to give us a room for the time difference. Not to mention, the food was terrible. They only gave 2 towels daily in the room for the 4 of us. The "VIP" salesmen harrasssd us daily to sit at a presentation to sign up for vacation packages and wouldn't take no for an answer. Overall, we were not happy with anything about the hotel or experience. My husband and I have stayed in many hotels in Bayahibe and this one was the worst by far.
Comment from Hotel Management
Jun 16, 2017 by Direccion del hotel, Hotel Management
Dear Michelle: We would like to express our gratitude for your preference in our hotel for your holidays. We really appreciate your comments it´s very important for us. At the same time allow us to express our apologies for the drawbacks you had during your stay, at Be Live Collection Canoa, one of our main priorities is to ensure our guest’s satisfactions, reason why we have followed up your case with the corresponding department, to improve these situations. We wish to take it up once again to change your perception about our services. . Best regards, General Manager.
2 out of 5
by A verified traveler

Nice beach , old hotel , bad food

Posted Apr 15, 2017
Please spend little more money and go to a nice resort !!!! Rooms are old and dirty , bed sheets did not get changed in 7 days , food is the same every day Beach was very nice
Comment from Hotel Management
Jun 16, 2017 by Direccion del hotel, Hotel Management
Dear Guest, We would like to express our gratitude for your preference in our hotel for your holidays. We really appreciate your comments it´s very important for us. At the same time allow us to express our apologies for the drawbacks you had during your stay, at Be Live Collection Canoa, one of our main priorities is to ensure our guest’s satisfactions, reason why we have followed up your case with the corresponding department, to improve these situations. We wish to take it up once again to change your perception about our services. . Best regards, General Manager.
3 out of 5
by A verified traveler from Indiana

Staff made up for subpar room and terrible food.

Posted Mar 30, 2017
Where to start: The staff is incredible, if it were not for them this would have been a terrible trip. Mini Bar in room? Think again you only get 2 6oz coors light cans per day. Food? Where to start....They have lots of choices, but not all are open the same day. I had lobster linguine at the Mediterranean restaurant and beef carpaccio one night...the linguine looked like it came out of the trash and they cooked up a lobster that had washed ashore. The carpaccio was completely inedible as it was a plate full of beef blood. My boyfriend and I really only felt safe eating at the buffet or Hibachi Grill. Comfy Room? Worst pillows ever, and the room was so musty (come to think of it the entire place smelled funky). They also need a bigger fence blocking off the trailer park west. Such an eyesore! VERY EURO! It you are an English only speaking couple don't expect to meet many people that can understand what you are saying.
Comment from Hotel Management
Apr 2, 2017 by Community manager, Hotel Management
Dear Guest, We feel that they do not enjoy the most of your stay; We try to resolve the problem identified. Thank you for your opinion.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel grounds are beyond beautiful

Posted Mar 28, 2017
Hotel grounds are so beautiful...A walk through heaven...Beach and pool areas very clean...Staff very helpful and professional... The downside to this facility too many tour promoters who don't like no for an answer...Nothing spectacular about the food...The worst part of this hotel are the rooms...Beds uncomfy rooms musky smelling and the sheets absorbs the scent of the rooms...Rooms and bathrooms need to be updated for sure....Once that is done I'd rate this hotel 4 stars....For now only 3
Comment from Hotel Management
Apr 9, 2017 by Community manager, Hotel Management
Dear Guest, We would like to express our gratitude for choose Be Live Collection Canoa to spend your vacation, at the same time we apologize for any inconvenience you may have experienced while your stay. At Be Live, one of our main priorities is to ensure the satisfaction of our guests. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

great beach view

Posted Mar 28, 2017
i stayed in this hotel with my husband for 8 nights, the location is good, the beach is gorgeous,clean,comfortable, food is ok with 4 more restaurants(mexican, brazilian......), the workers r nice n friendly-dont speak English much but we managed, all inclusive hotel which really helps to save money on food,sncaks n drinks. We bookef 2 excursion tours through the hotel which were great n really enjoyable. We liked everything beside the weak internet which u have only in the pool for 1 hour a day or if ur in an upgraded room so u have internet only in one spot for the whole day....no internet in the room
Comment from Hotel Management
Mar 31, 2017 by Community manager, Hotel Management
Dear Guest, Thank you for your comments about your stay at our resort. It is important for us to know that you enjoyed your stay with us. And we hope to offer our services in the future.