Ratings based on 1,013 Verified Reviews

3.1 out of 5
52% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Puerto Rico

Disappointed. Not like the pictures

Posted Sep 30, 2017
First we had to wait an hour for our room to be ready. After arriving at 3pm, check in time. They have some construction going on in some areas of the hotel so after waiting an hour for the room I had to ask for another room because of the extremely loud noises from the construction. Second room they gave us had a very bad humidity smell and the bathroom was dirty. We even found a beer can in the toilet. Overall the property is ok, but really needs attention and some deep cleaning. Another thing that really bothers.... the repetitive and kind of aggressive intents to sell everything they can. Pictures, excursions, spa, disco packages, everything! They follow you as you walk through the hotel.
Comment from Hotel Management
Oct 2, 2017 by The Management at Be Live Collection Punta Cana, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing Be Live Collection Punta Cana as the preferred choice in the Caribbean, as well as; by the valuable time you have devoted to share your concerns. We have carefully reviewed all your observations regarding accommodation and we would like to express our most sincere apologies by these occurrences since it is not the image we usually want to project. In Be Live collection Punta Cana; we always do our best effort to accommodate our porivileged guests according to the booking polices. Therefore, we truly apologize by the impression you may have received if the room status was not according to your expectatations. We assure you that we will keep on working on the described details in order to avoid future coincidences. If your vacation plans point out towards Punta Cana for a next visit, please let us know; we will be attentive to offer you a pleasant and uneventful stay. Best Regards, The Management at Be Live Collection Punta Cana
1 out of 5
by A verified traveler from new york ny

Unbelieavably old hotel, smells mold in the room.

Posted Sep 21, 2017
Just don't go anymore, I have never experienced that dirty hotel.and wifi is not included in this civilized society.just I went to the wrong hotel, phone and furnitures were barely working. Evrythkng is poor made and old and bugs alll over. Agh.
Comment from Hotel Management
Sep 26, 2017 by The Management at Be Live Collection Punta Cana, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing Be Live Collection Punta Cana as the preferred place to spend your recent holidays; as well as, by the time you have devoted to let us know about your concerns. We attach a great value to your comments and they are always taken with our maximum interest. We truly regret that your stay was somewhat marred by the incidents you mention since after having searched on Guest Service records we have not met an issues with such describtions. Notwithstanding, we would like to express you our most sincere apologies by these occurrences. We usually go an extra mile in order to fulfill all our privileged guests' expectations but this it is not always possible. If your vacation plans point towards Punta Cana, it will be a great pleasure to host you again Be Live Collection Punta Cana and offer you a much better experience. Warmest regards, The Management at Be Live Collection Punta Cana
3 out of 5
by A verified traveler from New York

THEY MUST GET RID OF HOSPITEN. IT'S A RACKET.

Posted Sep 1, 2017
Pros: The staff tries to help.
Cons: Get rid of Hospital and provide guarantee free medical services to the clients that make you wealthy. Better room conditions!
My son got sick. We went to the Hospiten primary care unit, the only choice in the hotel (monopoly) and the Hospiten representative Benitez charged us $154 only to see the child. Without doing much of anything she rapidly referred to their clinic so that they could do "tests" after "test" to check on all possible tropical diseases. She did not attempt anything but to send us to their Hospital. In fact she wanted us to go right away and suspiciously offered to call for a taxi -so we could not escape. Shameless! We asked for a few minutes went to our room and call a relative who happens to be a doctor and indicated what to do. WE AVOIDED THE SCAM AND SAVED AT LEAST $1200 US. Then, I asked myself, how about those who come to Punta Cana for South America or even Russia? Do they have to fall victims of this criminal racket? If the Dominican authorities want to keep the tourism golden eggs they need to get rid of Hospiten and see tourists as human beings who deserve a better treatment. I had travel insurance but anyone could see through a criminal act in which a criminal legalized organization called Hospiten simply tries to suck tourist dollars out of desperate parents and patients who get sick due to a vast range of complicated situation in a foreign land. TOURISTS ALREADY PAID TAXES WHEN THEY COME TO DOMINICAN REPUBLIC. THE LEAST THE COUNTRY SHOULD DO IS TO GARANTEE THEM A HEALTHY AND SAFE RETURN HOME. Hospiten also likes to keep your private information -which is illegal.
Comment from Hotel Management
Sep 9, 2017 by The Management at Be Live Collection Punta Cana, Hotel Management
Dear Guest, First of all, we thank by having chosen Be Live Collection Punta Cana, as your preferred choice in Caribbean Punta Cana, as well as; by the time you’ve devoted to let us know from your concerns. We attach a great value to your comments and consider them seriously. Regarding your perception about the unfortunate experience you've endured at this particular service, we would like to expose our perspective on this regard since it is an external service offered not only to our hotel but to the whole hotel industry around. We usually do it because this particular place has been settled with all medical equipments to support any medical procedure. Nevertheless, we hope you bear in mind it is about an extra service which has its internal polices and we cannot intervine with. On this regard, we also recommend you other options when you or any other guests suffers health problems. Either way, we wil address your concerns to the involved hopefully they can do someting to prevent such as situations keep on happening. Kindest Regards, The Management at Be Live Collection Punta Cana
1 out of 5
by A verified traveler from New York

The worst vacation thanks to the Hotel service

Posted Aug 25, 2017
The hotel told my family they did not have a reservation under their names that I booked and paid for. Also they made my family paid for another reservation. Now they are giving a hard time to reimburse me my money which is over $1800 that was paid over 2.5 months ago. The supervisor were argumental band not helpuful. I had to start recording out conversations because they tried to treat me like I was crazy I didn't know what I was saying. Like I title this vacation has been my worst experience dealing with them for 3 days 3 to 4 hrs in their guest service office. Time that I need to spend time with my family who were celebrating my moms birthday with Cancer. The money you pay it's not worth the aggravation they give you. Pay more and stay at a nicer and more expensive hotel. You will see it's worth the money.
Comment from Hotel Management
Sep 1, 2017 by The Management at Be Live Collection Punta Cana, Hotel Management
Dear Guest, First of all, we thank for choosing the Be Live Collection Punta Cana as your preferred destination in Punta Cana as well as, by the time you’ve devoted to let us know about your recent Experience. We truly regret that you have experienced some issues regarding accommodation upon arrival and we hope you could understand certain discrepancies related to booking may cause some delays because it is a hotel norm that we verify if your reservation is our Hotel system. Notwithstanding, we hope you understand that we have certain polices to follow up and immediately we strove to fix it. We also want to take the chance to offer you our most sinsere apologies since despite of all our efforts we did not reach up your expectations. If your vacation plans are towards Punta Cana for a next visit, please let us know; we will be very attentive to offer you a more pleasant and uneventful stay. Best Regards, The Management at Be Live Collection Punta Cana
4 out of 5
Recommended
for Everyone
by A verified traveler

Over all good time!

Posted Aug 23, 2017
Started out kind of rocky BUT hotel management stepped in and made everything A Ok.
Comment from Hotel Management
Sep 7, 2017 by The Management at Be Live Collection Punta Cana, Hotel Management
Dear Guest, we are so delighted to learn about your recent experience at our Be Live Collection Punta Cana thus we would like to thank you by the valuable time you have devoted to review your impressions. Actually, exceeding all our guest´s expectations and offering truly exceptional experiences is our main goal. We know that in order to achieve it is necessary to provide an outstanding service and attitude; therefore, we are proudly to behold that our staff as always have done the best efforts to outreach your wishes. Thank you for the great review and for recommending our hotel to future travelers. We look forward to your next visit. Sincerely, The Management at Be Live Collection Punta Cana
1 out of 5
by A verified traveler

Posted Aug 23, 2017
Too much extra charges. 200$ to add a guest to an already booked room.
Comment from Hotel Management
Aug 25, 2017 by The Management at Be Live Collection Punta Cana, Hotel Management
Dear Guest, First of all, we would like to thank you for choosing our Be Live Collection Punta Canafor yourholiday, as well as by letting us know about your recent experience. We truly lament any inconveniences you may have experienced during your stay since our goal is to surpass all our guest's expectation. Please be assured we have taken a good note about your particular observations and we will be working on to prevent future occurrences. We hope to have the opportunity to serve you again in a not very distant future. Best regards, The Management Be Live Collection Punta Cana
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Aug 23, 2017
First time there I loved going again very nice hotel
Comment from Hotel Management
Aug 24, 2017 by The Management at Be Live Collection Punta Cana, Hotel Management
Dear Guest, Thank you very much by choosing our Be Live Collection Punta Cana, as your preferred destination to experience an excellent vacation. We also would like to address you our gratitude by having shared your perceptions about this trip to our property through Expedia. It really helps future travelers to find out the reality of our services and facilities. Besides our guests, our staff is one of the most important assets since they never cease on their efforts to go an extra mile in order to meet your expectations. Therefore, it is a truly pleasure of learning that you have enjoyed your stay with us. We hope to be your home for a next visit to Punta Cana. Best Regards, The Management at Be Live Collection Punta Cana
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

We really enjoyed our stay

Posted Aug 23, 2017
I wish we could have stayed for more days. We really enjoyed our stay. Gracias a todo el staff por el excelente servicio.
Comment from Hotel Management
Aug 24, 2017 by The Management at Be Live Collection Punta Cana, Hotel Management
Dear Guest, Thank you very much by taking some of your valuable time to share your experience lived on Be Live Collection Punta Cana. We really appreciate your kindly feedback. In fact, we are so proud of that our Food proposal, accommodation and the excellent service provided by our staff have been another encouragement to surpass your expectations. Nowadays we understand that a genuine approach to our guests in house could be decisive to face up their requirements while they are staying with us. Therefore, we are so glad you have felt well accommodated and our staff members were extremely helpful as you have reflected in your experience. We hope to have the opportunity to serve you again in a not very distant future. Best Regards, The Management at Be Live Collection Punta Cana
3 out of 5
by A verified traveler from UK, Newcastle upon tyne

Good hotel but not 5*

Posted Aug 15, 2017
We stayed for 10 nights and had an amazing time at this hotel and loved the choice of restaurants (although the booking system is bad and woman who books it is a little rude). We had paid for a deluxe room and when we arrived it definitely wasn't a deluxe room and didnt have some of the amenities it should have, we complained to reception and she just kept saying 'no' or that she didn't understand and the managers also refused to do anything about it. Later on we found out if we had tipped them 20 dollars we would have been put in a suite!! And BE CAREFUL the photos and things advertised for the hotel are actually VIP and are restricted to normal guests unless you pay for it- this is ran by a different company (the beds on the beach, drinks in glass glasses instead of plastic, certain bars and pools). Some of the staff can also be a little creepy and follow you round/ walk into your room you need to be firm and say no. Also all inclusive stops in the nightclub at 12:30 (also annoying) so stock up on drinks! But as I say these were all just niggles and we did have an amazing time overall and did some amazing trips and in general the hotel was good and had great entertainment just wasn't the 5 star we expected for the money we paid.
Comment from Hotel Management
Aug 18, 2017 by The Management at Be Live Collection Punta Cana, Hotel Management
Dear Guest, First of all, we thank for choosing the Be Live Collection Punta Cana as your preferred destination in Punta Cana as well as, by the time you’ve devoted to let us know about your recent Experience. We truly regret that you have experienced some issues upon arrival and we hope you can understand that several requests at the same time can cause certain delays in our services despite of all our efforts to prevent them. We also would like to emphasize that our management Team was always at your disposal whenever you've required any specific assistance. Anyway, as a preventive measures we will address it to the involved departments in order to avoid future occurences. If your vacation plans are towards Punta Cana for a next visit, please let us know; we will be very attentive to offer you a more pleasant and uneventful stay. Best Regards, The Management at Be Live Collection Punta Cana
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Checkin Drama

Posted Aug 15, 2017
Pros: Friendly staff and meals
Cons: None
Location: The small market across the street is nice but the salesman were very aggressive for business.
My flight was late and upon arrival no rooms available for my reservation except in a building without elevators. I had to climb up and down two flight of stairs with my luggage for the first night. I was upgrade to VIP room and perks on the second day which helped with the first days drama. Otherwise a great place to stay, relax, and enjoy Punta Cana.
Comment from Hotel Management
Aug 18, 2017 by The Management at Be Live Collection Punta Cana, Hotel Management
Dear Guest, First of all, we thank for choosing the Be Live Collection Punta Cana as your preferred destination in Punta Cana as well as, by the time you’ve devoted to let us know about your recent Experience. We truly regret that you have experienced some issues upon arrival and we hope you can understand that several requests at the same time can cause certain delays in our services despite of all our efforts to prevent them. We also would like to emphasize that our management Team was always at your disposal whenever you've required any specific assistance. Anyway, as a preventive measures we will address it to the involved departments in order to avoid future occurences. If your vacation plans are towards Punta Cana for a next visit, please let us know; we will be very attentive to offer you a more pleasant and uneventful stay. Best Regards, The Management at Be Live Collection Punta Cana