Would not recommend..see reasons
Posted Oct 16, 2016
Pros: This hotel has ALOT of potential. Great view of the view of the beach and the scenery within the hotel was nice. Small village like with lots of pools and lots of bars. Bar staff was accommodating, attentive to what you requested. Bartender Jesus was friendly and always was aware of what was needed.The Windows Buffet the all inclusive a la carte restaurant was clean and the wait staff there were pleasant. We loved Jordan, great personality and very humble. Daily activities were amazing, and the staff kept the guests entertained and engaged.
Cons: The pool was kept poorly, it had chipped paint sticking into your feet. There was bugs everywhere in the water, not ideal for traveling with a toddler. The main pool at the center of the hotel is currently under construction 24 hours of the day so expect drilling noise and seeing workers in and around the area. The beach area was all inclusive if you used the blue beach chairs. The cabanas and beach beds were an additional 10 USD. The room was a family suite but the bath area did not have enough privacy. See thru glass door with no lock and the shower was a walk in with cement tiles.Very hard to shower with a toddler and with other people in the room. Toilet broke, cant flush paper down toilet.
**Expect to be hassled by the staff in the lobby area who try to get you to go speak with someone about timeshares or excursions. Everything is negotiable so bargain for lower prices. Pay attention to whats included.
Comment from Hotel Management
Oct 21, 2016 by The Community Manager, Hotel Management
First of all, I would like to thank you for choosing Be Live Collection Punta Cana as the preferred place to spend your recent holidays; as well as, by the time you have devoted to let us know about your inquietudes. We attach a great value to your comments and they are always taken with our maximum interest.
We truly regret that your stay was marred by the accommodation discomforts as you have already expressed. In Be Live Collection Punta Cana, our purpose is unfailingly to fulfill all our privileged guests' expectations but it is always not reachable. However, we hope you bear in mind, there are unexpected events that may occur and we have also taken advantage of this chance to refurbish this particular place in order to keep on offering updated facilities.
If your vacation plans point towards Punta Cana, it will be a great pleasure to host you again Be Live Collection Punta Cana and offer you a much better experience.
The Management at Be Live Collection Punta Cana