Very nice hotel, close to the beach.
Posted Nov 20, 2016
Several problems with the facilities in the room that were never addressed, even after repeated requests to do so: combination to safe did not work (finally, day before leaving, got a refund); TV remote never did work, and even after 5 requests to repair/replace it, nothing was done; water leaked on clothing in the closet from the air conditioner; telephone in room never did work and was never repaired even after 5 requests to do so. However, after having met with the resident manager to personally advise him of these things, he DID give us 3 free meal tickets, worth $35 each, for a special meal at their specialty restaurant, but even on checking out of the hotel, none of this items had been addressed. So much for the next residents of this room.
Comment from Hotel Management
Dec 4, 2016 by princesshotels, Hotel Management
We appreciate the time taken to post a review of your holiday experience at Bavaro Princess.
Thank you very much for all the compliments regarding our hotel facilities. At the same time we are surprised to read about the inconveniences you faced, we will transmit all your comments to our maintanence manager in order to take corrective action. We are looking forward to welcome you very soon on your next trip to the Caribbean.
J. De La Vieja
Bavaro Princess All Suites Resort, Spa and Casino.