Nice, quiet place!
Posted Oct 15, 2016
Beautiful grounds and nice place to relax. Lovely private beach, well maintained property. We were glad we stayed on the Royal, couples only side. We found the staff less friendly on the family side, and things were more crowded and noisy. We tried to eat at the steakhouse there but their air conditioning was not functioning all week.
The only real complaint we had on the Royal side was our arrival. We had to wait a long time at the front desk without anyone in management seeming to notice or apologize. Making guests feel welcome especially when they are tired from travel and ready to begin their vacation, sets a critical first impression. When we were finally assisted at the front desk, the associate had a very difficult time communicating with us or answering questions. A good front desk manager would have been helpful. It seemed that management was distracted for the first few days of our stay with a promotional movie being filmed on the property, and had little regard for the impact of filming on their guests.