Ratings based on 1,103 Verified Reviews

4.1 out of 5
80% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Nice stay, but....

Posted Apr 3, 2017
Dreams is a nice resort, but after having stayed at other Punta Cana all-inclusives, I'm not sure I would recommend it to a friend. It has nice restaurants, but they all get over-crowded after 6 PM resulting in a wait time of over 45 minutes. In addition, the entertainment at night is advertised as geared for families and children, but all of the scheduled movies and events were either cancelled or not appropriate even for tweens! The beach and pool are very nice and clean. However, the restaurant staff are very slow and, during breakfast and lunch, there was a regular shortage of clean plates, glasses and even silverware. There is no fitness center, and the group scheduled exercise activities were never followed through and were cancelled regularly. Needless to say, outside of beach and pool time, we were disappointed.
Comment from Hotel Management
Apr 19, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear valued guest, Thank you for your feedback and staying with us. We are glad to know that our restaurants, pool and beach fullfilled your expectations. Regarding the entertainment activities, these are only cancel by unexpected events but we always follow our schedules at their best. The restaurant wait regularly happens at the opening time, since this seems to be the favorite time for everyone and that´s why we give beepers to the guests when there are no tables available so they can have drink or explore the resort while we get availability. With this being said, we appreciate the time you took to share your point of view as a way of improvement for us. We will be sharing your comments with the responsible managers for evaluation. Hope you change your mind and give us the chance to turn around your last experience. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Incredible staff

Posted Apr 2, 2017
Pros: Staff, staff, staff also, overall resort cleanliness and rooms.
Cons: Music played in the pool areas is repetitious, looping multiple times daily.
Location: Very convenient to airport. Did not leave property except for Catamaran Cruiser snorkeling excursion.
My wife and I, our 9 yr son, 16 yr dtr and her 14 yr friend stayed in 2 rooms. First impressions are everything and the bell captain, Pablo was amazing, both at check-in and check-out. He had our bags delivered on time and even had a taxi ready 10 min early for our departure. Very personal, friendly, and welcoming. Emanuel greeted us during our introduction to the Preferred Club (well worth the extra expense, general areas for swimming, dining, towels, and having a drink are great, but nice to have separate area for quieter, quicker service whenever you want). The bar staff including Yohan, Augustos, Adrian, Irwin and Eudy at the pool bar as well as Elvis at the lobby bar were great. All were very friendly and efficient. The Preferred beach waiters, Juan and Juan Carlos were equally nice, quick and professional. Regarding dining, special mention is warranted by waiter Domingo and sommelier Manuel. Both are very knowledgeable and accommodating. Alex waited on us for our romantic beach dinner and was also fantastic. Food overall was good and much better than other all-inclusives. Entertainment staff were awesome including Jose, Benjamin and the very energetic and enthusiastic Ergie. Finally, at checkout, Karina was extremely helpful and professional. We were all sad to leave. Clearly the management team is doing an excellent job. General manager Valter Espinoza was visible daily. We met him before at a previous stay at Paraiso de la Bonita in Mexico.
Comment from Hotel Management
Apr 7, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Matthew, Thank you for your feedback and choosing Dreams Palm Beach. It is an honor to hear how excellent ypour experience was. We will be glad to welcome you again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

First time visiting Punta Cana

Posted Mar 22, 2017
The Dreams Palm Beach is top notch. From the minute you enter the resort it is a tropical paradise. The staff are very welcoming and extremely polite. We were upgraded to Preferred Status which included many amenities along with private pool, room service, private section on the beach, butler, etc. We went for relaxation and that is exactly what we got. The food is also delicious and no worries about drinking the water in the restaurants - it is filtered. Highly recommend
Comment from Hotel Management
Mar 30, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Wendy, Thank you for your review and choosing Dreams Palm Beach. We are glad to hear that our staff, food and Preferred benefits fulfilled your expectations. Looking forward to have you back soon. Best regards,
3 out of 5
by A verified traveler

Holiday Inn meets Olive Garden

Posted Mar 19, 2017
Fair hotel. Food is pretty good but the restaurants do not accept reservations so they are difficult to get into. The buffet cafe is good. Beach is nice. Service is very slow. Staff are not friendly.
Comment from Hotel Management
Mar 30, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear valued guest, Thank you for your review and staying with us. We are glad to know that our food, beach and World Café buffet fullfilled your expectations. We truly offer you our most sincere apologies for letting you down on the a la carte service experience during your vacation at our resort, since we are a service oriented company and our principal goal is to provide all of our guests with the best and it is a shame that we were not able to make you join the great number of customers that we make happy on a daily basis. Regarding the no reservations required system, this is something stablished by AMresorts for our guests to be able to experience the a la cartes without any restriction and we are very concer about your comment regarding our staff since they are what all of our guests are pleased the most. I will be sharing your review with the appropiate departments for evaluation. Hope you visit again and give us the chance to turn around your last experience. Best regards,
3 out of 5
by A verified traveler from New York

Great staff, nice hotel, preferred club BS

Posted Mar 16, 2017
Pros: Staff.
Cons: Food, clean seaweed on the beach, don't sell preferred club If you don't have spaces on the beach.
Location: Nothing.
The hotel is not very big. The staff is friendly. Entertainment so so. We made a huge mistake by getting the preferred club which was absolutely waste of money. The were never spots on the beach at preferred area. You could not tell a difference between preferred member or not regular member. So anyone could go to any pool or beach area. Also they claimed to serve premium alcohol for preferred members between 10:00 and 10:30 pm but the only premium alcohol they had was whiskey black label. Overall food was OK. The beach was not cleaned from seaweed. My kids enjoyed the kids club.
Comment from Hotel Management
Mar 30, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Nate, Thank you for your review and staying with us. We are glad to know that our staff and Explorer´s Club met your expectations. We truly offer you our most sincere apologies for letting you down on the Preferred Club experience during your vacation at our resort, since we are a service oriented company and our principal goal is to provide all of our guests with the best and it is a shame that we were not able to make you join the great number of customers that we make happy on a daily basis. Regarding the non-Preferred guests differentiation, we have securities working on this and to get a towel guests have to say their room and be in the list in order to use them. On the other hand we do have different premium alcohol brands and will be sharing your concern with the A&B manager for evaluation. The seaweed in our beach is cleaned daily by Picky Plant, but sometimes because of rainy days or just mother nature matters it is impossible to keep complete control over this. Hope you visit us again soon to turn around your last experience. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington D.C.

Living the dream at Dreams Palm Beach.

Posted Mar 14, 2017
What can I say about the fantastic experience at dreams palm beach. Upon arrival we were greeted with smiles and a glass of champayne. The check in was fast and very informative about the resort property and daily activity. Though most days were rainy and cloudy, the staff made sure we were always having a great time. The food at the world cafe was delicious and service as well. The fine dining was also well executed and little to no wait. The room was always clean and very prompt when we requested room service. My father who has never travel to Dominican Republic, says he would like to go every year; expecially to Dreams Palm Beach hotel. My girlfriend, father, and myself rate it a 5 star because of exceptional service received at Dreams Plam Beach. We look forward for next year to return and have another wonderful and relaxing vacation.
Comment from Hotel Management
Mar 30, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Sergio, Thank you for your review and choosing Dreams Palm Beach. We are truly pleased to know you had such an excellent experience and that you will be more than glad to repeat it. Looking forward to have you back soon. Best regards,
3 out of 5
by A verified traveler from Atlanta, GA

Close to PUJ (Punta Cana Airport)

Posted Mar 7, 2017
Pros: Proximity to airport. 20-25 minutes
Cons: Food/Dining Experience: Resort does not have reservation requirements for dinner which causes long lines and wait times during peak times
Dreams Palm Beach receives an A for effort, but this hotel is truly a 3 star accommodation at its best. Between the lack luster service of employees, the inauthentic food options ( rarely ever offered "true" Dominican cuisine ) and the room decor/amenities, Dreams Palm Beach leaves a lot to be desired. Two things I felt extremely mislead by: (1) $200 resort credit -- Upon booking you are lead to believe you will receive a resort credit to be used at your discretion during your stay at the hotel. However the credit is portioned out to at least 10 different coupons that CAN NOT be combined. So what that means for you the guest is $40 here, $20 there .. oh and $10 off a bottle of wine. My husband and I were planning to visit the spa during our stay by using this credit but unfortunately were unable to do that. There is a way to receive an additional $100 spa credit, however it involved a 1 hr breakfast AKA time share discussion where they try to sell you on their vacation club throughout other AM resort properties. Although tempting, our 3 day vacation was too limited to be engaging in any discussions that do NOT add to our ultimate goal of relaxation. (2) The room accommodations -- My Husband and I initially booked the Deluxe Tropical View via Expedia, however decided to inquire about a room upgrade the day of arrival. Luckily, there was an upgrade available however it was an additional $50/day. Upgraded room was not as described. No pool view as promised
Comment from Hotel Management
Mar 10, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Jasmine, Thank you for your feedback and staying with us. We truly offer you our most sincere apologies for the dissapointments you experienced, since as a service oriented company our principal goal is to provide all of our guests with the best and it is a shame that we were not able to make you join the great number of customers that we make happy on a daily basis. Regarding the resort credits, the use of these can be ask since the moment you get advise about the promotion. About the room view, when our guests book a tropical view room we can´t guarantee if it is gonna be located on pool or garden front, if they have an specific view request this needs to be ask for and will always be base on availability for more organization at time of the room assignments. Our reservation department and social media are always open to assist the guests with requests. With this being said, we appreciate the time you took to share your concerns so that we can take them as an integral part of monitoring the quality of our products and services. Hope you change your mind and give us the chance to turn around your last experience. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Posted Mar 4, 2017
Great vacation with a great property and awesome food! Would highly recommend as we have stayed here several times. One big negative if the new Unlimited Connectivity however.....Waste of time as no one in our group could get it to work at all on entire stay.
Comment from Hotel Management
Mar 10, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Matt, Thank you for your review and choosing Dreams Palm Beach for another excellent vacation. We are truly pleased to know you had such a great experience once again and also that our property itself and the food keep fulfilling your expectations. Regarding our Unlimited Connectivity app, it can be a somehow complicated but our frontdesk or concierge staff will be more than glad to help our guests to make it work. Looking forward to have you back soon. Best regards,
1 out of 5
by A verified traveler from New York

Nice hotel if you complain and overlook things...

Posted Mar 3, 2017
At first we were given a really terrible room. It was moody, musky and they use a powerful disinfectant to mask it. The bed sheets were used and not changed. The drinking glassses were chipped. Bloodstains on guidebook. A/C broke down. After complaining quite hard, they moved us to another building (from building 8 to building 7) which was a completely different world and better on all metrics. But by the fact, they tried to stick us with the shockingly bad room in the beginning soured the whole stay. It was no accident. Someone said, that because Expedia charges the hotel such high commissions that they gave us the bad room. On top of all that, there was still hard sell by the concierge services to sell either time shares or something. They tried to get my whole family to attend some seminar for 90 minutes. Then finally the woman trying to sell us a package, ask us to do it so she could get her commission. No thanks. Even other staff shook their heads at the hard sell. The +VIP $200 in vouchers is a joke. $10-$40 dollars off overpriced services is a scam. Then there was the receptionist who was making Asian caricature mimicking while talking to me because I'm Asian. No funny, not right anytime but much less your receptionist at such a resort. So basically if you book through another booking service and complain and aren't Asian and don't mind a hard sell resort packages from staff, it could be a pleasant place.
Comment from Hotel Management
Apr 5, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Paul, Thank you for your review and staying with us. We truly offer you our most sincere apologies for not fulfilling your expectations during your vacation at our resort, since we are a service oriented company and our principal goal is to provide all of you with the best and it is a shame that we were not able to make you join the great number of customers that we make happy on a daily basis. Regarding the mentioned complaints, it is not true that we give Expedia guests the worst rooms, these are assigned by the booked category or requests made if apply. About the receptionist behavior, i will be sharing this with the department reponsable to take action on the matter because as a touristic company we have high respect for cultures and people. We appreciate the time you took to share your concerns so that we can take them as an integral part of monitoring the quality of our products and services. Hope you change your mind and give us the chance to turn around your last experience. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Nice Hotel needs some improvements

Posted Feb 27, 2017
Pros: The rooms were nice. The pool was great. It was very nice having a balcony. The housekeeping ladies were very nice and helpful.
Cons: The food was not great. I have stayed at the Secrets in Puerto Morelos Mexico and the food was much better. Train you staff.
Location: We took the excursion to Santo Domingo which was great. Really enjoyed it.
The hotel was very nice. The beach was wonderful. The pool was great. What needed some work was the service. The waiters in the restaurants were all very nice. The hostess at the restaurants seemed annoyed, were unable to give you an estimate on how long the wait would be (isn't that their job??) and the waiters at the beach would either ignore you or take an order and not deliver the drink!!! The person at the hot dogs at the lunch stand was unpleasant and downright rude. They kept on running out of food at the lunch stand and you just had to wait in line. It just seemed like lack of planning and anticipation of how many people were waiting.
Comment from Hotel Management
Mar 3, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Kristy, Thank you for your feedback and choosing Dreams Palm Beach. We are glad to know you enjoyed your stay and also that our pool, beach, accommodations and housekeeping fullfilled your expectations. We appreciate the time you took to share your concerns regarding the staff service so that we can take them as an integral part of monitoring the quality of our products and services. Although we train them before they begin working directly with the guests, I will be sharing your comments with the management for future improvements. Looking forward to have you back soon. Best regards,