Ratings based on 1,223 Verified Reviews

4.0 out of 5
78% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington, DE

Awesome hotel

Posted Jun 2, 2018
The hotel is beautiful and the staff is super friendly! I would highly recommend this hotel.
Comment from Hotel Management
Jun 8, 2018 by Social Media Coordinator, Hotel Management
Dear Melanie, Thank you for choosing us as your holiday destination, we are so happy to read you have a wonderful experience at our resort. We would love to host you again. Warm regards
5 out of 5
by A verified traveler from California

Posted May 31, 2018
The hotel wad quite comfortable and the staff were exceptional. The only concern was a small hole in the wall of the shower, a broken supporting bar and a spliced lamp wire. Other than these items, everything else was wonderful.
Comment from Hotel Management
Jun 6, 2018 by Social Media Coordinator, Hotel Management
Dear Quintan, We greatly appreciate that you posted your comments. At Dreams Palm Beach Punta Cana, We have the commitment to provide quality service beyond our guests' expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our team. We hope to see you back again soon to experience a better experience at Dreams Palm Beach Punta Cana, Warm regards from Dominican Republic.
4 out of 5
by A verified traveler

Posted May 29, 2018
We enjoyed Dreams Palm Beach because the staff was SO AWESOME, the Beach was immediately outside of our rooms, and we met lots of great people!! We enjoyed the fact that the resort was small enough to enjoy everything about it. I have already recommended this resort to some friends.
Comment from Hotel Management
Jun 2, 2018 by Social Media Coordinator, Hotel Management
Dear Guest Thank you for taking the time to share your feedback of your recent stay. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We will send your comment to our friends and their bosses, they will be honored with your words. We hope that we will be able to welcome you back to the Resort in the future to show you our outstanding service Best Regards;
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, Massachusetts

Posted May 23, 2018
Hotel staffs are very friendly, hotel close to beach, Good food and nice shows, over all, very happy with Every thing at Dreams Palm Beach.
Comment from Hotel Management
May 28, 2018 by Social Media Coordinator, Hotel Management
Dear, Thanks for staying with us. We appreciate your feedback! Warm regards. Pablo Muñoz Social Media Coordinator Dreams Palm Beach Punta Cana
4 out of 5
by A verified traveler

Posted May 22, 2018
food options are okay wish they had more authentic food options from the country
Comment from Hotel Management
May 30, 2018 by Social Media Manager, Hotel Management
Dear Guest Thank you for taking the time to share your feedback of your recent stay. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We will send your comment to our friends and their bosses, they will be honored with your words. We hope that we will be able to welcome you back to the Resort in the future to show you our outstanding service Best Regards;
5 out of 5
by A verified traveler

Posted May 15, 2018
Beautiful facilities and wonderful staff.
Comment from Hotel Management
May 15, 2018 by Social Media Coordinator, Hotel Management
Dear Valued Guest, Thank you for choosing us as our holiday destination. It would be an honor to host you again. Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from San francisco

Excellente

Posted May 13, 2018
Lots of fun and relaxation Super friendly staff good food
Comment from Hotel Management
May 28, 2018 by Social Media Coordinator, Hotel Management
Dear Valued Guest, thank, we appreciated your comments and we would love to host you again. Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best vacation ever

Posted May 12, 2018
The staff is wonderful. The rooms are nice. Food was great. Pools are clean and warm.
Comment from Hotel Management
May 21, 2018 by Social Media Coordinator, Hotel Management
Dear Valued Guest, Firstly I would like to thank you for choosing Dreams Palm Beach Punta Cana as your holiday destination. Thank you for taking the time to write such a greatly detailed review in regards to our resort. I will be sure to share your comments with our team, in order to keep improving the aspects you mention in your review in order to keep improving our services and facilities. Our hotel continuously strives to meet your needs and expectation. Thank you again, we will look forward to serving you again in the future, Kind Regards.
4 out of 5
by A verified traveler from Maryland

Posted May 10, 2018
The hotel itself and the grounds are very well maintained. However, the resort is on the older side. We were told approximately 30 years old and there were issues showing the wear and tear. Such as, broken bed, luke warm shower. To be fair, we were originally in one building and the shower/bath water was hot. We were moved to another room and out of the 7 days, only 1 day did we actually have hot water to shower with. The rest was about air temperature warm. As soon as you got there you were being "sold" about their version of time share, Unlimited Vacation Club. This occurred as you waited to "check in". I will say the person we spoke to, Gabriel, was very polite and pleasant. After the initial sell, the rest of the stay was nice. The staff is awesome, everyone says hello and majority of the time they were ready to help you with anything. The spa is nice and we got the massage. They were excellent. The food is "OK". It was good, and depending on which restaurant you go to, you can get what you desired. Like I said, with the broken bed when we first got to our room it took over 6 hours to get someone to the room to fix it. Which took them 2 minutes to do. We had to call 4 times and was told they would be there in "10 minutes". When an hour would go by we called again and told the same. That was annoying when we had been traveling since 2:15 in the morning and didn't get the bed fixed until almost 10 pm. We were exhausted.
Comment from Hotel Management
May 14, 2018 by Social Media Coordinator, Hotel Management
Dear Valued Guest, Firstly I would like to thank you for choosing Dreams Palm Beach Punta Cana as your holiday destination. Thank you for taking the time to write such a greatly detailed review in regards to our resort. I will be sure to share your comments with our team, in order to keep improving the aspects you mention in your review in order to keep improving our services and facilities. Our hotel continuously strives to meet your needs and expectation. Thank you again, we will look forward to serving you again in the future, Kind Regards.
5 out of 5
by A verified traveler from New Jersey

Posted May 7, 2018
Excellent hotel, I would recommend it to my friends.
Comment from Hotel Management
May 21, 2018 by Social Media Manager, Hotel Management
Dear Cladio, Thank you for choosing us as your holiday destination and for sharing us your wonderful experience and 5 stars. We would be honored to have you again. Regards