Ratings based on 1,037 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
81% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Glendale, CA

Paradise

Posted Aug 6, 2016
Pros: Location, grounds, beach.
Cons: Rooms should be improved furniture needs to be changed at all and bathrooms as well. Housekeeping personnel must be re-trained or upgraded also.
Location: Location is excellent, beach is amazing no waves at all, water clean and clear!
Hotel grounds, landscape well maintained and kept.Very nice and clean. We booked room with tropical/pool view. When we reached the hotel we were asked to upgrade our room to preferred for $55 per night. When we kindly denied the offer the receptionist offered to upgrade for $40 per night. After the second denial they offer us to upgrade our room to preferred club for free. We were very happy until we got our room. It was in preferred club building 3. The room was on the back side of Sea Side restaurant and in the balcony all times were smoke and terrible odor. So, unfortunately we couldn't enjoy our balcony even for a 5 minutes. The furniture was outdated and had specific smell. The worst thing happened to us was that my daughter's golden earrings were stolen from our room. On our complaint security verbalized "the hotel has no responsibility for the lost items if you have valued items keep them in the safe".If only hotel personnel allowed to enter the room so who should have the responsibility???? Is that mean we should keep our clothes in the safe as well???? By the way during our next day checkout next to me a girl was stating to the receptionist that from her wallet in her room $20 were disappeared.... So keep in mind to lock everything in safe! Beach was very clean, comfortable with always available beach chairs. Food is good with variety of choices and beautiful decorations. Entertainment team tried to do the best for customer satisfaction.
5 out of 5
by A verified traveler from Sacramento

Worth the money

Posted Jul 26, 2016
Pros: 1) Location. The beach is very pretty, clear warm waters, palm tress, and lots of huts with beach chairs to relax. The ocean is very close to the hotel; take 40 steps from the closest resort pool and you are in the water (I counted). Plus all-included hamburgers, fries, chips, hot dogs, sodas, and cocktails right there. 2) Service: Very friendly service. 3) Food: We loved the quality of the food at the buffet. Really impressive. This was not my first rodeo, believe me. 4) General cleanliness. At the tropics flies and mosquitoes are part of the ecosystem. This resort had zero of that. Rooms pristine. 5) Night shows. Usually you see a low to medium class show at all-included resorts. Or no shows at all. The shows here were great. The ventriloquist show was particularly good. Cons: 1) Service. I know, I just said it was a pro. The thing is, it is not consistent. At breakfast I had to wait too long for my coffee to be served. I sat there, with my scrambled eggs in front of me, waiting for service. Smiling waiters passed and no one served me. Finally I decided to go next door (the all included coffee shop) and get my own cup of coffee. Then come back in the buffet and continue with my breakfast. This happened 4 times out of 7. 2) At the dairy area in the buffet they had two pitches with milk. One low fat (skim), the other regular. I was there for 8 days and never saw a NON LACTOSE MILK pitch (I have to drink non lactose milk). Little details that make the difference.
Comment from Hotel Management
Aug 22, 2016 by Daria, Hotel Management
Dear Guest, Please receive the warmest greetings from Dreams Palm Beach. We just love when we are able to make our guests happy and when they leave completely satisfied. Thank you for vacationing with us. We hope to have the chance to pamper you and make your next experience even more special. See you soon! Best wishes, Daria Golub Social Media manager Dreams Palm Beach Punta Cana
5 out of 5
by A verified traveler

Posted Jul 24, 2016
Amazing stay. Clean. Staff friendly fun activities for adults and kids. Will return next year!
Comment from Hotel Management
Jul 29, 2016 by Daria, Hotel Management
Dear Guest, Please receive the warmest greetings from Dreams Palm Beach. Thank you so much for choosing us as your vacation destination and for such encouraging words that provides us the inspiration to achieve even more each day. It was an honor to serve you and we're looking forward to see you again! Best regards, Daria Golub e-Concierge Dreams Palm Beach Punta Cana
2 out of 5
by A verified traveler from New York

Not my top choice

Posted Jul 23, 2016
Pros: The beach was nice, and the wedding was great.
Cons: Stop sales pitches, reduce people trying to sell things. Fix up rooms. Improve the cooling system at the pool bar.
Stayed at this hotel for a wedding. Our room had a few broken parts. Food was decent, drinks were poor- anytime we got a drink at the pool bar, they were warm and sugary and weak. Too many people trying to sell you things and very pushy about it. We agreed to a 90 minute meeting about becoming a member, and were promised a gift bag for attending. We never got that bag, even after speaking to Santos (who signed us up for the meeting) three times afterwards. Overall, I would not stay at this resort again.
Comment from Hotel Management
by Daria, Hotel Management
Dear Guest, Please receive a warm greeting from Dreams Palm Beach. We would like to thank you for sharing along your comments and experiences regarding your recent stay with us and at the same time apologize for not being able to fully satisfy you, as our main goal is to deliver excellent service and make your stay enjoyable. We are very sorry for not meeting your expectations, we will work on the areas of opportunity that may surge from your valuable comments and take full action. We hope to welcome you back in the future and restore your trust in our prestigious brand. Best regards, Daria Golub e-Concierge Dreams Palm Beach Punta Cana
4 out of 5
by A verified traveler

Excellent service, staff and food

Posted Jul 20, 2016
Dreams Palm Beach hotel has excellent staffs, service and food. It's location is about 25 minutes from Punta Cana airport. It's World Cafe restaurant got tons of different selection everyday and is available for breakfast, lunch and dinner. Coco Cafe is available for snacks. The concierge service is awesome as well. The ONLY thing that didn't make our stay satisfied is how the hotel is dated, the AC in the room is not adjustable, which was way too hot for our needs. Maintenance personnel came to check it out but he told me that it's the same across all rooms but was not the case since our other friends room AC was adjustable. If the rooms are not dated, this place is awesome for family vacation.
Comment from Hotel Management
by Daria, Hotel Management
Dear Guest, Greetings from Dreams Palm Beach. Thank you very much for taking the time to share such positive experience. It is always a pleasure to read that you enjoyed your stay and were treated with the excellent service we are so renowned for. It is very satisfying to receive kind words from our guests. Please know that it was all your Dreams Dominican family a true pleasure be able to host you and we truly hope to have the honor of delighting you again in the near future. See you soon! Warmest regards, Daria Golub e-Concierge Dreams Palm Beach Punta Cana
3 out of 5
by A verified traveler from Phila

So-so

Posted Jul 15, 2016
I was really turned off from the beginning when our concierge turned salesman! Tried getting us into a vacation club an hour after we arrived! I'm on vacation to get away from it all, not to be stressed out about buying into a club. This place needs major improvements on their waitstaff. They would come around every hr or 2 on the beach and around the pools. Half were pleasant, other half looked like they hated the world. Food was pretty good though, buffet and restaurants. Victor at the pool bar, and the entire entertainment group were top notch. Rooms need a bit of updating. Found numerous cracks in the ceiling. Also, rooms with a tub need to be enclosed better. We found when showering, there was nothing from stopping the water from getting all over the floor. Our mattress looked like 2 very overweight people had been sleeping in it for a month!! It actually had indents on both sides of the bed! Given that, it was still kind of comfortable! Lol The grounds are really beautiful though.
Comment from Hotel Management
Jul 29, 2016 by Daria, Hotel Management
Dear Guest, Please receive the warmest greetings from Dreams Palm Beach. Thank you for choosing us for this past vacation. We would like to apologize for not being able to fulfill your expectations; this was never our intention, as our only goal is to please our guests and make them happy. We regret that your disappointment with so many areas of our lovely resort, has been conveyed through this forum and not once on site to any of the Management members, we are very resourceful and would have gladly gone above and beyond to reformulate your experience in order to have you join the hundreds of extremely pleased and satisfied guests of Dreams Palm Beach. We apologize once more for not meeting your expectations and we would like to express that we do value your comments very much and hope to have the opportunity to serve you again in the future and change your opinion about us. Warm Regards, Daria Golub e-Concierge Dreams Palm Beach Punta Cana
5 out of 5
by A verified traveler

Best vacation ever

Posted Jul 8, 2016
So overall the hotel is absolutely the best I have been in. It could us some updates in the bathroom area but the staff is great. They made us feel at home. The.only issue we had is tjat.Expedia included. 400 dollar credit per room for the resort but they only allow 200 per room. I thought I was getting a deal but I was told this I'd a standard credit the resold gives all its guests. Would definitely recommend the preferred club and going during the week. I noticed the weekend service especially in the buffet area is not great. Waiting 30 minutes just for coffee.
Comment from Hotel Management
Jul 29, 2016 by Daria, Hotel Management
Dear Guest, Please receive the warmest greetings from Dreams Palm Beach. We just love when we are able to make our guests happy and when they leave completely satisfied. Thank you for vacationing with us. We hope to have the chance to pamper you and make your next experience even more special. See you soon! Warm regards, Daria Golub Econcierge Dreams Palm Beach Punta Cana
5 out of 5
by A verified traveler from Texas

Nice and relaxing hotel by the beach

Posted Jul 1, 2016
Nice hotel by the beach, plenty of activities for all ages every day, food station close to the beach daily, excellent variety of foods at the buffet cafe, variety onsite restaurants, theatre, casino, spa, gym, the works! Excellent staff ALL around. Every staff member we encountered was happy, positive and helpful. Transportation to nearby areas was available down the road. Buses were well air conditioned, had music and one even had free wifi! Fun and relaxing family experience! :-) The best staff we encountered were: Julio at the front desk, Jimmy in setting up excursions, Jeans and Juanito at the world cafe!! Hotel offered free wifi which was a HUGE plus for staying in contact with family and friends back home in the states.
Comment from Hotel Management
Jul 29, 2016 by Daria, Hotel Management
Dear Guest, Receive the warmest greetings from sunny Dreams Palm Beach. It is truly wonderful to read such a positive review and we are proud that we were able to accomplish our goal of exceeding your expectations. Thank you very much for giving us the privilege of serving you and most importantly for sharing your experiences with others. We are glad you found our hotel to be awesome. On behalf of our staff, we look forward to welcoming you to your home away from home again. Best wishes, Daria Golub e-Concierge Dreams Palm Beach Punta Cana
4 out of 5
by A verified traveler from phoenix, arizona

Excellentè

Posted Jul 1, 2016
First time in Dominican Republic and it was a memorable one! We came for my sister in laws wedding which was at the resort and it was gorgeous. I recommend getting the Banana Mama with white rum and the Surf & Turf at the French restaurant. Everything was honestly great but those were my favorites. It's the incredible staff that really makes this place. Will be returning again :)
Comment from Hotel Management
by Daria, Hotel Management
Dear Guest, Please receive the warmest greetings from Dreams Palm Beach. Thank you so much for choosing us as your vacation destination and for such encouraging words that provides us the inspiration to achieve even more each day. It was an honor to serve you and we're looking forward to see you again! Best regards, Daria Golub e-Concierge Dreams Palm Beach Punta Cana Cabeza de Toro, La Altagracia Dominican Republic
5 out of 5
by A verified traveler from Santiago, Dominican Republic

Great experience

Posted May 31, 2016
Pros: The staff.
We really enjoyed the people. They were really nice. The hotel was quiet, which was what we were looking for.
Comment from Hotel Management
Jun 18, 2016 by DGolub, Hotel Management
Dear Guest, Receive the warmest greetings from Dreams Palm Beach. Thank you for having chosen us as your vacation destination in the Punta Cana area; it was an honor. We thank you for your comments, please know we appreciate them and it means a lot to us, as it helps us know that we are accomplishing our goals of making our guests happy. It was an absolute pleasure to have taken care of you once more. We do look forward to welcoming you in the near future. Hope to see you really soon! Warmest regards, Daria Golub E-Concierge Assistant Dreams Palm Beach Punta Cana Cabeza de Toro, La Altagracia Dominican Republic Tel:(809)552-6000 econcierge.drepb@dreamsresorts.com