"Hit and miss", but mostly miss!!!!!
Posted Sep 18, 2016
First two rooms had AC, bug and noise issues. The third room was located in Building #5 and was told it was a free upgrade, it was on the beach and problem free. It is warm and HUMID on DR, you need operational AC. The preferred staff was helpful, after some coaxing. The buffet was open air and the food was hit and miss. The rotisserie chicken and fresh fruit were excellent, good luck otherwise! The restaurants were hit and miss as well, but had AC, to some degree. Order extra items to taste, the portions are small. Dress to sweat, shorts, button shirts and sandals should suffice! The Seaside Grill was good for breakfast, lunch and dinner, but should not carry the entire resort and require patrons to pay preferred guest rates to partake. Domingo and Edwin were excellent and deserving of their tips! SeaPro water sport center was excellent, honorable mention to JB and Franklin for prepping the Hobie Cat, they really helped compensate for the hit and miss resort entertainment. Overall, a decent resort with some great staff.
Comment from Hotel Management
Oct 14, 2016 by Econcierge, Hotel Management
Dear Mary! It has come to our attention after reading your comments that we may not fulfill your expectations, we know that there is always room for improvement and we are always willing to take the corrective measures. We respect your opinion and would like to apologize for the inconveniences this may have caused; we hope you know this was never our intention.