Ratings based on 1,159 Verified Reviews

4.1 out of 5
79% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Luxury at affordable prices..

Posted Dec 7, 2017
Pros: Location, activities, staff, service
Location: Close to the beach, so many water based activities. Also there is a mall not too far from the location if anyone wants to do some higher end shopping.
This resort is amazing. I was skeptical about booking a place overseas without knowing much about it, but this place exceeds expectations. I booked this trip for my significant other's birthday and we were both impressed. The service we received from the minute we arrived until the moment we departed was unmatched by any place I've been too. The staff was so helpful, friendly, and willing to accommodate all needs. Room service was timely, and done twice a day. Our room was right next to the beach and the pool so it was so nice being so close to everything. So many activities at the resort you'd never have to leave but they have many things to choose from to do off hotel grounds. Endless drinks, food, and they even have gift shops on site. I honestly didn't have to worry about a thing because the details they put into their service covered all bases. No place is ever going to be perfect but this place is the closest I've come for the money I spent. Wonderful resort! Highly recommended!
Comment from Hotel Management
Dec 10, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Ysa, Thank you very much for taking the time to share your valuable feedback and for choosing our property to be the stage of your holiday in the Caribbean. We are DELIGHTED to learn that your experience was so satisfying and we can assure you that it will be a pleasure to welcome you again in the near future. All the team is saying EXCELENTE while i share your feedback. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2017
Great food with a lot of variety. Staff are friendly and service is great. The rooms were very clean and nightly shows were very entertaining overall great resort!
Comment from Hotel Management
Dec 5, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear valued guest, Thank you for choosing us and for taking the time to provide us your kind feedback. We are delighted to know that you had a EXCELENTE stay. It will be more than a pleasure for our team to have the opportunity of hosting you again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Dec 4, 2017
Overall the hotel and services are really nice! The room is clean and pretty. There are two shower heads in the shower in each room. It is very convenient when each person has to shower a few times a day. Restaurant foods were okay, buffet needed up to be one of our favorite because it is quick and has a little bit of everything. it says kaikyaking is included however the person handling that has no interest of letting you kaiyak if you don’t pay for any of his other water activities.
Comment from Hotel Management
Dec 5, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear valued guest, Thank you for sharing your experience and for giving us your kind feedback. YOU are our reason to be and it is a pleasure to learn that we met your expectations to the fullest. We will be very happy to have the chance of hosting you again in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Yes staff

Posted Nov 30, 2017
Staff was great specially the entertainment staff and of course are waiter dion on the beach very polite and thankful
Comment from Hotel Management
Nov 30, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear valued guest, Thank you very much for taking the time to provide us with your valuable experience review. We are also very proud to learn that our team made your stay so pleasant. It will be a pelasure to have the chance of hosting you again. Best regards,
3 out of 5
by A verified traveler from Texas

OK Hotel, not a Luxury hotel at all.

Posted Nov 28, 2017
Pros: Hotel beach is nice, they are always cleaning it. They have a nightly show There is a large variety of selection at the buffet, The room is clean
Cons: The hotel rooms are a little tired looking. The bathroom missed basic things such as a place to put shampoo and soap in the shower
Location: N/A
The hotel is OK, we were expecting a lot more than we got. There is nothing wrong with it, but there is nothing impressive about it either. The good: Hotel beach is nice, they are always cleaning it. They have a nightly show There is a large variety of selection at the buffet, The room and hotel is clean. The hotel grounds are pretty and well taken care of, the lobby looks nice and is in good condition. If you are looking for lots of activities you have it, they have activities at the pool and beach most of the days. The bad: Pretty much all beach chairs are broken and in terrible shape, very uncomfortable to lie on. The staff runs out of basic things such as towels for the rooms and the pools. If you ask for more they have to go find some. Never got Kleenex replaced as they never had more to provide. Service is not good, and expects tip to provide a great service. Waiter never asked if we wanted something at the beach and avoided us at all cost. The OK: We got a "renovated" room, and the bathroom definitely looked renovated, but the rest of the room was not. The safe didn't work, the furniture was old, there was little room to store clothes, with only 2 drawers in the room. We had to leave soap on the floor as there was no where else to put it. The food in most restaurants there is OK, there is nothing spectacular about it, but it's not bad either. If you want something to eat at the pool your only options are nachos, hotdog or burger, nothing else.
Comment from Hotel Management
Nov 30, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Johanna, thank you very much for taking the time to share your feedback and also for staying with us. We are glad to learn that our resort cleanliness, facilities, buffet choices and daily activities fulfilled your needs and allowed you to enjoy the stay. On the other hand, we are sorry to learn that we didn´t meet your expectations to the fullest but it is important to highlight that we understand that as any other service company there would always be room for improvement. This is not the kind of feedback we are use to receive from our guests, therefore i can assure you that this will be shared with the management for a direct follow up. We hope you choose to visit us again and please feel free to contact us prior arrival for some special pampering. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from pila,poland

True Dreams

Posted Nov 27, 2017
Excellent hotel very safe and well maintained. Kids loved it. There is everything what you need. It is really all inclusive. Lovely vacationa.
Comment from Hotel Management
Nov 27, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Remy, Thank you very much for choosing our property and also for sharing your kind feedback. It is a big pleasure for us to learn that all your expectations were met in order to create an unforgettable experience for you. We will be very happy to have the opportunity of hosting you again. Best regards,
3 out of 5
by A verified traveler from chicago, il

Dirty beaches and room is ugly

Posted Nov 25, 2017
Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Comment from Hotel Management
Nov 29, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Mike, Thank you for staying with us and for sharing your feedback. If you could give us a more open review even through private message it will be very useful for us to use it as improvement tool, since this is not the kind of comments we are use to receive from our guests. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from from Bronx NY

Beautiful Hotel

Posted Nov 22, 2017
The Hotel looks like a piece of paradise fallen from the sky, one of the most beautiful landscapes I have ever seen and it was very clean every where. Staff was awesome!
Comment from Hotel Management
Nov 23, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Alexis C., Thank you very much for your valuable feedback and for choosing us to host your vacation. We feel EXCELENTE by learning that your experience was so pleasant and that our resort and staff met your expectations to the fullest. We hope to welcome you again very soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Nov 10, 2017
clean facilities, always have activities. beach is not suitable for swimming. kids explorer club is too far from the Center of activities.
Comment from Hotel Management
Nov 10, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Jane, Thank you for visiting us and sharing your feedback. We feel TRULY SATISFY learning that you enjoyed our resort´s cleanliness and constant activities. Our team is well aware of the beach seaweed state and that is why we have stablished a group of staff members dedicated to maintain it as clean as possible, since this is a matter of nature happening in most of the Caribbean beaches and we can´t control it. On the other hand, the idea of the Explorer´s Club location is to truly give parents a privacy when they leave their children in charge of our well prepared team. We sincerely hope you visit us again in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary, ab

Excellent stay!!!!

Posted Nov 8, 2017
From start to finish was great. Customer service was amazing, good food, good drinks, great entertainment!!!!
Comment from Hotel Management
Nov 8, 2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Iliana, thank you very much for sharing your kind feedback and for stayiing with us. While reading your review at the office evryone is saying EXCELENTE, since your satisfaction is our main goal. It is delightful for us to learn that our high quality food, outstanding staff, delicious drinks and amazing entertainment met your expectations. We look forward to welcome you again in the near future. Best regards,