Aerial view

Reviews of Jewel Punta Cana

4 out of 5
Jewel Punta Cana
Playas Uvero Alto, Provincia La Altagracia, Punta Cana, La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 323 out of 570 reviews" "
Rating 8 - Good. 145 out of 570 reviews" "
Rating 6 - Okay. 51 out of 570 reviews" "
Rating 4 - Poor. 19 out of 570 reviews" "
Rating 2 - Terrible. 32 out of 570 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel Gervais

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This was the first time we booked through Expedia and most likely our last. We booked our trip on the 7th November 2023 after reviews for Jewel Punta Cana. After several weeks with we’re following a Facebook page informing people that the resort was closing on the 15 Jan 2024. This created some anxiety to us as we couldn’t not get any information through Expedia and the status of our trip. After several communication attempts through Expedia and Jewel Punta Cana and over $40.00 of phone call did we get information about our trip. It wasn’t before the 12th February did we get a new confirmation number as we were bumped from Jewel Punta Cana to Sunscape Coco Punta Cana and don’t believe we got the same type of quality resort for the price we paid Upon check-in at Sunscape Coco Punta Cana i noticed that the sign-in paperwork stated Jewel Palm Beach and not Sunscape Coco Punta Cana. When asking questions to the reception counter Angela she was rude and unprofessional in our concerns only to speak Spanish to her co-worker. Once we arrived at our room there were no lights at the end of the hallway for room 5302. This created even more anxiety. The Room had a musty smell as we entered the room. Overall the room was ok although cleanliness of shower area was unacceptable. We therefore Requested to change rooms and be upgraded to Sunclub. Requested to see the other room prior to moving and noticed the air conditioning was not working and room was at 25 Celsius, additional comments
Stayed 10 nights in Feb 2024

8/10 Good

maria

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Great beach
Stayed 5 nights in Dec 2023

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
I cannot review this resort as it was sold prior to our trip and we got bumped to the Sunscape Punta Cana which should not even be opened. Go see my and many other nightmare reviews over on Trip Advisor since I can't review it on Expedia. And as far as Expedia being a help when your resort gets sold, good luck with that, they were ZERO help until 5 days prior to our trip when they wanted to move us....AFTER I had called them NUMEROUS times for the 2 months prior to get NO help! Will NEVER EVER use Expedia again!!!
Stayed 8 nights in Feb 2024

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked Jewel, Punta, Cana, and they closed and moved us to Sunscape, Coco and place the other half of our group at Jewel Palm Beach. Two days after we arrived Sunscape Coco closed their main buffet and swimming pool.
Stayed 7 nights in Feb 2024

2/10 Terrible

Edna R, Onalaska

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was sold/closed two weeks before our stay. They moved us from a 5star to a 3.5 (at best) Sunscapes Coco. took 2.5 hrs for check in (we were 3rd in line) Didnt have hot water 4 of the 5 days, no towels for 2 days, no working phone in room, refrig froze/broke everything and made a huge mess, burnt out light bulbs. Food was subpar at best and the drinks were a watery mess. Have been using Expedia for years and this was a disaster with no help from them. Dirty beach area and furniture was in sad need of repair/replacement. Worst beach vaca I have ever been on. This is a travel group of 4 that books twice a yr.
Stayed 6 nights in Jan 2024

2/10 Terrible

Léanne

Disliked: Cleanliness, staff & service, property conditions & facilities
No clear communication from the start. Upgrade not honored. Given the runaround; one moment saying they will facilitate a transfer to another resort, another moment dismissing any conversation and tossing our request. Top this up with a broken jacuzzi tub, no hot water. Never coming back and will discourage anyone from reserving here if I can.
Stayed 3 nights in Jan 2024

2/10 Terrible

Patrick

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This review is for Sunscape Coco. We booked Jewel, got bumped to Sunscape by text 4 days prior to arrival. I don't have knowledge of Jewel, other than they close for renovations. was told move was comparable. (would offer not comparable and/or over rated. definitely paid more than what this place was worth) When Arrived Sunscape had no record. took 3 hours to sort out, along with international expensive call to my booking agent. (as internet was not working. so lte call on my dime). 1st night had to change room due to infestation. many elevators not working, Facility (while it stated fully renovated, was 1/2 under construction/ portions unsafe) Poor food quality, not temp controlled properly. Water in rooms was at times not working, even no hot water one day. Custodial service/ room cleaning hit and miss/cleaning not good, and/or no towels left in room. One day, 4 contacts to concierge to get room towels. At restaurant, waited over hour for food only to learn the kitchen lost our order/ had to eat buffet. AC not working at times, rooms hot, ours 79F, had to change rooms again / mattresses very firm/hard. bars were running out of better drink options. While I would offer most of staff very courteous, and even the manager listen, little changed. Brights spots were the Wedding Service by Arisquelmy, Excellent, and the Best concierge, Gladys. If it weren't for these two, this trip would have been worthless. Was still di, but these two made it better/ bearable.
Stayed 10 nights in Jan 2024

2/10 Terrible

Paul J

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not informed that this resort was closing down for repair. After arrived to the hotel we were transfered to a different one. No very happy about that. The room at the hotel was not wat we purchased.
Stayed 5 nights in Jan 2024

2/10 Terrible

Phayvanh

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

2/10 Terrible

Nakita

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We were notified very rudely upon arrival that our reservation had been canceled with no explanation. After going back and forth they told us that Expedia canceled us. When I contacted Expedia I was told that the reservation was active. Then the Jewel employees told us that they were closing and called for a taxi to take us to another location. I fell like my money was taken from me I didn’t receive a refund or anything and didn’t get to stay where I paid to be at. The resort we stayed at doesn’t compare to the one I paid for. My experience was not a good one. I was mortified from the beginning when I was told my reservation was canceled. Very disappointed my first experience going out of the states and this happened.
Stayed 3 nights in Jan 2024

6/10 Okay

Kevin

Stayed 7 nights in Jan 2024

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness
Disliked: Amenities
This property is being shut down and renovated. We were there the last few days they were open before renovations. Although it was still very busy, they started discontinuing services. Limited restaurants open at night. Pool bar closed easily. Italian restaurant took us 3 hours to dine. The saving grace of the resort was the great pool (although in need of repair) and the beach. Which was why we came to Punta Cana. The rooms had only one of two plug ins so we couldn’t charge all our devices at night. We did the spa but unfortunately there was drilling and jack hammering next door.
Stayed 7 nights in Jan 2024

8/10 Good

Daniel Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Great grounds and pool. Lots of amenities and activities.
Stayed 3 nights in Jan 2024

10/10 Excellent

okan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With one word “ Excellent “
Stayed 5 nights in Jan 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time with the wonderful staff!
Stayed 5 nights in Jan 2024

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds, pool, staff, shows and activities fantastic! Food on par with other all-inclusives. Rooms definitely in need of updating. Wi-Fi and phone in room did not work. I understand they're closing soon to do some of this work.
Stayed 5 nights in Dec 2023

10/10 Excellent

HASAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good palace
Stayed 7 nights in Dec 2023

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WoW! We had the BEST stay at Jewel Punta Cana! Each day started at the beach- so nice! Water was great. Beach/water shoes were not needed. We got our chairs early, often before 9. They fill up fast! I loved doing yoga each morning on the beach- AMAZING! We went up to the pool for lunch. Carlos usually did the grill next to the pool- he was AMAZING! BEST cheeseburgers! We did go back to the pizzeria once for lunch- a total mistake! Poor organization. Our room was "swim out," meaning we had ~10 feet from our patio to the pool. We had 2 lounge chairs that we laid on right by the water after lunch- PERFECT! It was right outside our room, not too far from the poolside bar, and a server came over to us a couple of days. The Italian restaurant was by far the BEST. The food was EXCELLENT, and Juan Francisco & staff were AMAZING! The grill also was very good, but lacked the attention to detail of Juan Francisco. The Asian restaurant was also very good. The buffet for breakfast was good too. We learned to ask to sit outside, which was nice, and Josselina was wonderful. The best bar was by far the lobby bar- AMAZING bartenders & Expresso martinis. I used the gym every morning- 3 working treadmills, 2 ellipticals, couple of stationary bikes plus weight machines. LOVED the Dominican painting activity & paddle board yoga in the pool. The spa was AMAZING- Ramona was excellent. I highly recommend hydrotherapy, too. NYE was incredible on the beach!!! So much fun! Fireworks too!
Stayed 6 nights in Dec 2023

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great Great shows Beautiful property Dated rooms Great value for the money
Stayed 4 nights in Jan 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a wonderful place to vacation with family, friendly staff and clean. We have some suggestions on the pasta at the buffet, there should be options for people that don't like sauces. Overall a great experience, expect to walk alot. It has very beautiful landscapes but distances are bigger due to its area.
Stayed 3 nights in Dec 2023

4/10 Poor

Michele

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

Rachel, Carp

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
This resort is older, and needs upgrades but it was great for a family vacation. The rooms were impeccably clean and the food/drinks were excellent. Pristine Beach.
Stayed 5 nights in Dec 2023

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Alexander

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and the employees are really helpful and always looking out for their clients great energy Amazing staff is really friendly and talkative and generous
Stayed 3 nights in Dec 2023

8/10 Good

Easton

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience. Mix of families, couples, friends etc.
Stayed 5 nights in Dec 2023

10/10 Excellent

Amanda Welman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

rafael a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service overall was great, the staff members were really nice. I would recommend this resort for any of my family and friends.
Stayed 7 nights in Dec 2023

8/10 Good

Barbara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is beginning to show its age, but overall is still very nice! Excellent staff, food and drinks. Had fun activities for the kids!
Stayed 7 nights in Dec 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially liked the entertainment and sports animation. The tennis teacher Leonel was an extremely good, patient and instructive teacher, that tried to improve our level of tennis. But also the whole entertainment area with a vast option of billard, table tennis, football, darts, archery and even boulder opportunities and pickleball were just excellent.
Stayed 21 nights in Nov 2023
Response from Elizabeth on Dec 18, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

4/10 Poor

Mary

Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Kyle

Stayed 7 nights in Dec 2023
Response from Elizabeth on Dec 15, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

8/10 Good

Lamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall: I had a great stay here! Room was comfortable, food was yummy, everyone was super friendly and attentive. Room: Bed was really comfortable. Room was always clean. Was able to connect tv to Netflix and other platforms. Shower head holder was broken, so I had to use the handheld. Mini-fridge was always stocked with water. Had a nice outside area to chill on. Hotel: Beautiful grounds. The pool was gorgeous and had tons of places to sit. Food: Mostly positive experiences. I'm plant-based and I never struggled to find a bunch of options to enjoy. The buffet in particular had a ton of variety for me. Beach: Sea was pretty cloudy, but could still see some fish. Shores were well-maintained. Lots of places to tuck away for some shade or stay tanning in the sun. There were some people selling stuff on the beach, but every single person I came across was super nice, always had great energy, and was very rarely pushy. Tips: • Try to wake up in time to watch the sunrise on the beach; it was stunning and it was a great way to be the first to grab a beach chair and good spot. • Consider how you're getting between the airport and the resort (taxis will cost you $70 USD each way). • Bring and wear water shoes for the beach. There's a quarantined section reserved for swimming (I was told because the corals were taller and sharper in the surrounding areas. But even farther out in the reserved area, I noticed a few sea urchins tucked into some of the coral tall enough to stand on.
Stayed 6 nights in Dec 2023
Response from Elizabeth on Dec 14, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Elizabeth on Dec 14, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

2/10 Terrible

Daja Shevale

Stayed 4 nights in Dec 2023

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous! Beautiful, sprawling gardens. Friendly staff. Everyone requiring interaction with customers spoke English well. Good food. VERY safe. Would visit resort again. Handicapped accessible for most part - good for wheelchair but no pool lift, a lot of walking since campus is so large. Food allergy accessible - all restaurant hosts ask about food allergies before seating Outside noise carried into room, so needed to sleep with my phone’s background sounds turned on. Housekeeping did a wonderful job, but I would have loved my tub scrubbed.
Response from Elizabeth on Dec 14, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Elizabeth on Dec 14, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and serviceable staff. Food options are fair. Disappointed that no shuttle services were provided from airport and back first resort ever that I had to arrange transportation after spending ao much to stay for 2 weeks. Prices inside the resort store are ridiculously high for the D.R. that alone its going to keep us out of there. Not going back.
Stayed 9 nights in Nov 2023
Response from Elizabeth on Dec 14, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

8/10 Good

aysha

Stayed 4 nights in Dec 2023

8/10 Good

Jorge Antonio Cordero, caguas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Elizabeth on Dec 14, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

8/10 Good

Cheryl Lynn, Topeka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Elizabeth on Dec 14, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

6/10 Okay

Hang

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Positive: Great food selection, very clean, love the creativity with the central river-like pool. Public parties and most of the staff are wonderful as well. Good place to meet other people. Negative: Charged me $80 not sure why. Website and online doesn't provide email address for the issue. I'll be making an international call later but don't think it's right to not have email/online message system. Alcohol is very watered down or fake so if you have strong tastebuds, try another resort.
Stayed 4 nights in Nov 2023

6/10 Okay

Kelly Denise

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The food options were decent and all of the restaurants were good. The service at the Sea Side Grill was horrible. The rooms desperately need updating. The biggest complaint is upgraded to a "swim out" room that was NOT a traditional swim out. It should be listed as pool adjacent. Definitely not worth the extra $125 a person.
Stayed 4 nights in Dec 2023
Response from Elizabeth on Dec 5, 2023
Dear Guest,Thank you for choosing us during your recent vacation and sharing your comments regarding your stay. Your feedback is extremely important to us, as it helps us to improve our ability to serve you and other guests, and for that, we are most grateful you can rest assured your observations will not be overlooked.We appreciate your remarks and look forward to the pleasure of welcoming you back on a renewed opportunity to show you our commitment to excellent customer service and satisfaction.We remain at your entire disposal.Respectfully,

10/10 Excellent

Hettiarachchige

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice envirenment. Staff is very friendly and excellent service. WiFi is week in some places. Expedia is not providing Airport to Hotel transfer service. So you need to arrange with the hotel and it may cost you $50 to $100 extra
Stayed 5 nights in Nov 2023
Response from Elizabeth on Dec 5, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. Definitely come back
Stayed 8 nights in Nov 2023
Response from Elizabeth on Dec 5, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

8/10 Good

Mariely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
improve the taste of food In the buffet. Coffee and hot chocolate in cocoa is too bad Coffee in the buffet very bad Service is perfect! Love them!
Stayed 2 nights in Dec 2023
Response from Elizabeth on Dec 5, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

10/10 Excellent

Mila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Elizabeth on Dec 5, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

10/10 Excellent

ERICA, LOUISVILLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property and the food was all delicious. I just wish the pool would've stayed open longer. 7pm is really early for a pool to close.
Response from Elizabeth on Dec 4, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

10/10 Excellent

Gracie Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were to die for! The staff were very friendly and helpful! I wish there was actual Dominican food at the resort. Also they have this listed as all All adult resort but this was definitely not adult only, there were kids every where.
Stayed 2 nights in Nov 2023
Response from Elizabeth on Nov 30, 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

8/10 Good

MARTIN, Rolling meadows

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Food is nice in the buffet. Stake house is not good. Staff are great. Rooms are old. No power outlets. Had to unplug the coffee machine and they hardly holding the power bricks.
Stayed 9 nights in Nov 2023
Response from Elizabeth on Nov 30, 2023
Dear Guest,Thank you for choosing us during your recent vacation and sharing your comments regarding your stay. Your feedback is extremely important to us, as it helps us to improve our ability to serve you and other guests, and for that, we are most grateful you can rest assured your observations will not be overlooked.We remain at your entire disposal.Respectfully,