50th birthday celebration
Posted Oct 12, 2016
This was our first time travelling out of the country, on our own, as a couple. There were many resorts to choose from, but we picked Excellence based on other reviews. While the resort was a bit dated and entertainment shows a bit cheesy, we had a great time. Our room was incredibly clean and spacious. The pool areas were also clean, staff attentive. We did upgrade to the Club level and really didn't use it very much. The beach was beautiful, with lots of places to relax. However, the surf and current was so strong, it was not appealing to us. We got very tired of the food after a couple of days. Breakfast buffet was awesome, but other meals just okay. What stood out most was the staff. So kind, ready to get anything we needed and just plain fun to be around.
Comment from Hotel Management
Oct 12, 2016 by Community Manager, Hotel Management
Allow us to thank you for taking a valued time to write this review in which you share your experience at Excellence Punta Cana with all Expedia users.
Thank you very much for adding remarks of the positive sides of your vacation with us, mentioning that the friendliness of the staff and the gorgeous ambiance encountered made your stay more comfortable and enjoyable.
We also appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. Your comments are very important to us because give us the opportunity to know better about the aspects we need to work on in order to give the best service, the kind of service our guests deserve.
Please rest assured that all the info you have raised have been addressed and that appropriate corrective actions have been taken.
We hope to have the privilege to welcome you back in a near future and to provide you with another fantastic vacation experience.
Please receive our warmest regards from Punta Cana!