Staff came through with over-the-top service
Posted Feb 16, 2017
Two years ago we visited The Excellence in Punta Cana and experienced the most impeccable service. So much so we returned this year with 7 other family members. To our disappointment, the service was not as great as before. However, there were a couple of staff employees that went over and above customer service and made our visit, once again, extraordinary....They being Reynaldo German at the front desk, and Victor, the concierge.
The activity staff were pleasant as well.