Staff came through with over-the-top service
Posted Feb 16, 2017
Two years ago we visited The Excellence in Punta Cana and experienced the most impeccable service. So much so we returned this year with 7 other family members. To our disappointment, the service was not as great as before. However, there were a couple of staff employees that went over and above customer service and made our visit, once again, extraordinary....They being Reynaldo German at the front desk, and Victor, the concierge.
The activity staff were pleasant as well.
Comment from Hotel Management
Feb 24, 2017 by Community Manager, Hotel Management
First and foremost, thank you for taking the time to write this review in which you share your experience at Excellence Punta Cana with all Expedia users.
It is very satisfying to know that you had an enjoyable time in our resort. Thank you for the generous remarks of the positive sides of your vacation with us and mentioning some services which made your experience enjoyable. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay.
We all look forward to serving you soon and provide you with another amazing getaway!
Receive our warmest regards from Punta Cana!