Ratings based on 108 Verified Reviews

4.4 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Villa, IL USA

Great location near the airport

Posted Nov 3, 2016
Cons: Heat the pool and replace the pool furniture
Location: great Location near the airport
We had a great vacation but our return flight was early in the morning. Instead of rushing from the resort and spending hours waiting to catch our flight we decided to spend a night at the Sheraton. It is located just minutes from the terminal and the offers a Free shuttle. It was the right decision. We had a nice stay and arrived at the terminal the next morning refreshed and ready to go. The only negative is the pool. It was very cold and the pool furniture needs to be replaced. We will definitely stay here again.
Comment from Hotel Management
Nov 12, 2016 by Leydi Solano , Hotel Management
Dear Michael, Greeting from Four Points by Sheraton, It's a great pleasure for us to learn about your recent stay at our hotel, thank you so much for taking the time to write. We will take your suggestion into consideration, We hope we can welcome you again!!! Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Santo Domingo

Great service, will go back

Posted Oct 17, 2016
Pros: Bed was really confortable, really close to golf course, beach, restaurants and airport
Cons: No mini fridge on the room
Location: Beach club and golf course within a 5 minute drive. Numerous restaurants just by crossing the street
Great service, no mini fridge on the room but other than that I would recomend it and I will be going back. Would have liked the room to be a little bit bigger.
Comment from Hotel Management
Oct 18, 2016 by Leydi Solano , Hotel Management
Dear Vic Greetings from the Four Points by Sheraton, Thank you so much for taking the time to write about your recent stay at our hotel, it's great to lean that you enjoyed the facilities and service. Concerning the mini fridge, the rooms don't have any however we do offer the fridge on guest request. We hope your come back soon!!! Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Great hotel

Posted Oct 10, 2016
Pros: Food, gym, room, trips
Location: Close to the airport and to a lot of restaurants
At first we stayed in an all inclusive in Punta Cana, but this was so much fun! The hotel has a lot of trips included: Playa Blanca and Ojos Indígenas, and they are so beautiful places to go. It's located very close to the airport, and across the street there are very good restaurants and a supermarket and pharmacy. The food in the hotel restaurant was excelent! I would definitely stay here again!
Comment from Hotel Management
Oct 10, 2016 by Leydi Solano , Hotel Management
Dear Katbb, Greetings from the Four Points by Sheraton, We are very pleasant to learn that your stay at the Four Points was memorable and renewable. It's great that you enjoyed Ojos Indigenas and Playa Blanca. We would love that you comeback again.- Kindest Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice and clean, convenient to airport.

Posted Sep 6, 2016
My only issue was with the onsite restaurant. The language barrier and lack of professionalism.
Comment from Hotel Management
Sep 7, 2016 by Leydi Solano , Hotel Management
Dear Yonni, Greetings from the Four Points by Sheraton, I was sorry to learn of your disappointment with the service offered to you in our restaurant. Please be assured, we value all guest comments and the issues raised have been reviewed with our Food and Beverage Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Comfy little hotel close to Airport

Posted Sep 6, 2016
I stayed for one night but it was very nice. I actually prefer to stay here than at one of the horrible all inclusive resorts I went to afterward. I would recommend.
Comment from Hotel Management
Sep 6, 2016 by Leydi Solano , Hotel Management
Dear Arlenw, I was very pleased to hear how much you enjoyed your stay with us. I would like to thank you for letting us know about your experience with us, our main goal is to make your stay as memorable as possible
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, ga

So modern and cozy.

Posted Aug 31, 2016
The dinner was amazing and so was breakfast. My room was so nice I felt like I was in my room back at home. Staff was super friendly.
Comment from Hotel Management
Sep 6, 2016 by Leydi Solano , Hotel Management
Dear Shine, Greetings from the Four Points by Sheraton, Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned at HR department, Also, we are happy that you enjoyed the food in our hotel. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Olympia, WA

Great location for travelers.

Posted Aug 30, 2016
Pros: Friendly staff and location near the airport.
Cons: Parking security.
Location: Banking, restaurants, supermarket, beach, golfing, and airport.
I recommend this hotel for staying and resting after and before any long flight. The staff was very friendly and a great representation of how the true Dominicans are (respectful, friendly, cordial, and amicable).
Comment from Hotel Management
Sep 6, 2016 by Leydi Solano , Hotel Management
Dear Aris, Greetings from the Four Points by Sheraton, Thank you so much for your comments about our staff hospitality , we are committed in our guest's needs. We hope you come back soon!!!
1 out of 5
by A verified traveler

staff is inconsiderate and rude

Posted Aug 5, 2016
staff was slow checking me in the staff argued with me instead of helping me I left in disgust
Comment from Hotel Management
Aug 12, 2016 by Assitant Manager , Hotel Management
Dear Guest, Greetings from The Four Points by Sheraton, We are very sorry to learn that your expectation was not met with the service during the check in. We are going to keep working to get better, we appreciated your feedback. Again, thank you so much. We truly hope you comeback again We are very sorry to leard that your expectation were not meet with the service during the check in. We are going to keep working to get better, we appreciated your feedback. Again, than you so much. We truly hope you comeback again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Newnan, GA

Just What I needed before Returning to Work!

Posted Jul 11, 2016
Pros: The "Sliding Bathroom Door", was something we all loved. The large bed and the wonderful use of space with the chairs that fit under the tables.
Cons: Beer should not be the only option for a free drink. If one doesn't drink beer, juice or water should be an option.
Location: Amazing. It is close to the Airport and everything else. The supermarket is what we liked most.
I had spent 7 days in an all-inclusive resort,however, internet was only available in the lobby area. This hotel had internet in the room and it was fast. My family could connect and get back to some fun games online. The location on the corner across from a supermarket and a wonderful choice of food options make this a great hotel for my needs.
Comment from Hotel Management
Jul 12, 2016 by Leydi Solano , Hotel Management
Dear Mr. GS, Greetings from the Four Points By Sheraton, We are very happy to learn that you spent a great time along with your family in our property. Concerning the free drink, this is part of the standard for the Four Points and this applies only for beer. We appreciated your kind comments and we hope you and your family comeback soon!! Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from DR

nice hotel for short stay

Posted Jul 2, 2016
good! excellent staff, in the middle of everything!
Comment from Hotel Management
Jul 16, 2016 by Leydi Solano , Hotel Management
Thank you so much for your comments about our staff, our team is committed to make the stay of our guests as memorable as possible. We hope you come back soon!!!