Ratings based on 277 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Cancun

Perfecto si vas de negocios por la zona de CapCana

Posted Sep 10, 2016
Pros: Ubicación, precio, buena comida, te llevan al aeropuerto sin costo, personal muy bien capacitado en todos los frentes, felicidades.
Cons: El Horario de limpieza de habitaciones lo prolongan hasta las 5:00 pm y si tú regresas después de comer a descansar te encuentras que tu habitación
Location: Bávaro, Marina Cap Cana, Centro comercial billage, y buenas playas en zona.
Buen hotel, seminuevo, limpio, camas muy cómodas, restaurante con buena cocina y a buen precio dentro de las instalaciones.
Comment from Hotel Management
Sep 14, 2016 by Leydi Solano , Hotel Management
Dear Jose Luis, Reciba un cordial saludo desde el Four Points, Es un grato placer para nosotros leer su comentarios sobre su estadia con nosotros, nos alegra mucho saber que pudo disfrutar al maximo nuestras facilidades y de la comida. Esperamos que nos visite nuevamente, Saludos Cordiales,
5 out of 5
by A verified traveler from Cancun

Todo bien.

Posted Sep 7, 2016
Pros: Todo.
Cons: Nada todo está bien
Location: Trabajos
Todo bien excelente sitio para llegar de trabajo en la zona de Cap Cana, hay lugares donde comer y salir a pasear.
Comment from Hotel Management
Sep 14, 2016 by Leydi Solano , Hotel Management
Estimado Jose Luis, Reciba un Cordial saludo desde Four Points by Sheraton, Nos alegra que haya disfrutado de su estadia con nosotros. Nuestro objetivo es crearle memorias positivas a nuestros huespedes. Esperamos que regrese pronto, Saludos Cordiales,
4 out of 5
by A verified traveler from New Jersey

Nice and clean, convenient to airport.

Posted Sep 6, 2016
My only issue was with the onsite restaurant. The language barrier and lack of professionalism.
Comment from Hotel Management
Sep 7, 2016 by Leydi Solano , Hotel Management
Dear Yonni, Greetings from the Four Points by Sheraton, I was sorry to learn of your disappointment with the service offered to you in our restaurant. Please be assured, we value all guest comments and the issues raised have been reviewed with our Food and Beverage Manager.
5 out of 5
by A verified traveler from New York, NY

Comfy little hotel close to Airport

Posted Sep 6, 2016
I stayed for one night but it was very nice. I actually prefer to stay here than at one of the horrible all inclusive resorts I went to afterward. I would recommend.
Comment from Hotel Management
Sep 6, 2016 by Leydi Solano , Hotel Management
Dear Arlenw, I was very pleased to hear how much you enjoyed your stay with us. I would like to thank you for letting us know about your experience with us, our main goal is to make your stay as memorable as possible
5 out of 5
by A verified traveler from atlanta, ga

So modern and cozy.

Posted Aug 31, 2016
The dinner was amazing and so was breakfast. My room was so nice I felt like I was in my room back at home. Staff was super friendly.
Comment from Hotel Management
Sep 6, 2016 by Leydi Solano , Hotel Management
Dear Shine, Greetings from the Four Points by Sheraton, Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned at HR department, Also, we are happy that you enjoyed the food in our hotel. Best Regards,
4 out of 5
by A verified traveler from Olympia, WA

Great location for travelers.

Posted Aug 30, 2016
Pros: Friendly staff and location near the airport.
Cons: Parking security.
Location: Banking, restaurants, supermarket, beach, golfing, and airport.
I recommend this hotel for staying and resting after and before any long flight. The staff was very friendly and a great representation of how the true Dominicans are (respectful, friendly, cordial, and amicable).
Comment from Hotel Management
Sep 6, 2016 by Leydi Solano , Hotel Management
Dear Aris, Greetings from the Four Points by Sheraton, Thank you so much for your comments about our staff hospitality , we are committed in our guest's needs. We hope you come back soon!!!
1 out of 5
by A verified traveler

staff is inconsiderate and rude

Posted Aug 5, 2016
staff was slow checking me in the staff argued with me instead of helping me I left in disgust
Comment from Hotel Management
Aug 12, 2016 by Assitant Manager , Hotel Management
Dear Guest, Greetings from The Four Points by Sheraton, We are very sorry to learn that your expectation was not met with the service during the check in. We are going to keep working to get better, we appreciated your feedback. Again, thank you so much. We truly hope you comeback again We are very sorry to leard that your expectation were not meet with the service during the check in. We are going to keep working to get better, we appreciated your feedback. Again, than you so much. We truly hope you comeback again.
4 out of 5
by A verified traveler from Newnan, GA

Just What I needed before Returning to Work!

Posted Jul 11, 2016
Pros: The "Sliding Bathroom Door", was something we all loved. The large bed and the wonderful use of space with the chairs that fit under the tables.
Cons: Beer should not be the only option for a free drink. If one doesn't drink beer, juice or water should be an option.
Location: Amazing. It is close to the Airport and everything else. The supermarket is what we liked most.
I had spent 7 days in an all-inclusive resort,however, internet was only available in the lobby area. This hotel had internet in the room and it was fast. My family could connect and get back to some fun games online. The location on the corner across from a supermarket and a wonderful choice of food options make this a great hotel for my needs.
Comment from Hotel Management
Jul 12, 2016 by Leydi Solano , Hotel Management
Dear Mr. GS, Greetings from the Four Points By Sheraton, We are very happy to learn that you spent a great time along with your family in our property. Concerning the free drink, this is part of the standard for the Four Points and this applies only for beer. We appreciated your kind comments and we hope you and your family comeback soon!! Kindest Regards,
4 out of 5
by A verified traveler from DR

nice hotel for short stay

Posted Jul 2, 2016
good! excellent staff, in the middle of everything!
Comment from Hotel Management
Jul 16, 2016 by Leydi Solano , Hotel Management
Thank you so much for your comments about our staff, our team is committed to make the stay of our guests as memorable as possible. We hope you come back soon!!!
4 out of 5
by Eric from Santo Domingo

Buen hotel Sant

Posted Jun 20, 2016 on Hotels
Nos fue muy bien salvo que la hab. Quedaba cerca del ascensor y se escuchaba un pitido cuando llegaba al piso, ademas la cerradura de la hab. No estaba bien.
Comment from Hotel Management
Jul 3, 2016
Estimado Eric, Que grato saber que disfruto su estadia con nosotros, lamentamos mucho el inconveniente con el ruido del elevador Esperamos que regrese pronto y asi podamos darle una mejor habitación para que descanse sin contratiempos. Calids Saludos