Ratings based on 371 Verified Reviews

4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Duluth, Ga

Okay hotel, close to the airport

Posted Jul 18, 2017
The furniture and bedding was worn and rusted. The staff was okay, not fiendly nor rude.
4 out of 5
Recommended
for Everyone
by A verified traveler from f

Verry nice place people are so cool

Posted Jun 26, 2017
I went to the beach the bar is great shopping out eating the food is good
Comment from Hotel Management
Jul 7, 2017 by Leydi Solano, Hotel Management
Dear Guest, Thank you for sharing your experience at the Four Points by Sheraton Puntacana Village, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We hope you choose to stay with us again whenever your travel needs bring you back to Punta Cana.
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Posted Jun 25, 2017
The hotel is clean and very close to the airport. I stayed for a couple of days before heading to a resort. The price was right and there's a shopping plaza across the street.
Comment from Hotel Management
Jul 7, 2017 by Leydi Solano , Hotel Management
Dear Crystal Thank you for sharing your experience at the Four Points by Sheraton Puntacana Village, It's great for us to know that you enjoyed our facilities and the location was convenient for you We hope you choose to stay with us again whenever your travel needs bring you back to Punta Cana.
2 out of 5
Recommended
for Everyone
by A verified traveler

More or less

Posted May 28, 2017
The room smelled weird and the towels were very old, the bathroom shower scaped water.
Comment from Hotel Management
Jun 1, 2017 by Leydi Solano , Hotel Management
Dear Guest, Greetings from Four Points I sincerely hope you will accept that the difficulties you experienced are certainly not reflective of our normal standards. It is a standard procedure to ensure that all our rooms are prepared prior to allocation. We hope you accept our apologies . Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Quite relaxing and no hassle from aiport to hotel transit
Comment from Hotel Management
May 22, 2017 by Leydi Solano , Hotel Management
Dear Guest, Greetings from Four Points by Sheraton, Thank you so much for your comment about your recent stay, We would love to welcome you again, Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Front Desk Girls are AMAZING.

Posted May 22, 2017
Pros: The girls at the front desk.
When arriving at the hotel, I was in destress. The girls at the hotel were very helpful and kind. Hotel is clean and staff is very friendly.
Comment from Hotel Management
May 22, 2017 by Leydi Solano , Hotel Management
Dear Carrie, Greetings from Four Points by Sheraton, We want to thank you for taking the time to write this wonderful review about our hotel and the service. It's great to know that we met your expectations. Kindest Regards,
3 out of 5
by A verified traveler from Athens GA

Close to airport and far from everything else.

Posted May 21, 2017
Recommend a hotel in the Bavario area. The hotel is not close to anuthing you want to do. You spend your day waiting on their shuttle. 30 dollar cab ride to anything you want to do.
Comment from Hotel Management
May 22, 2017 by Leydi Solano , Hotel Management
Dear Guest, Greetings from Four Points by Sheraton at Puntacana Village, Thank you for sharing the feedback of your recent stay with us, we are very sorry to learn that your expectations were not met, In Puntacana Resort & Club there are a lot of options to do, such as the Eco Reserve which is a wonderful natural place with laggons where you can swim , also the golf courses, or the Six Senses Spa, Restaurants, Bars at Puntacana Village and the beautiful beach Playa Blanca, We would love to welcome you again and that you have the opportunity to enjoy several options. Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

BEST HOTEL IN PUNTA CANA VILLAGE!!!!

Posted May 13, 2017
Pros: I prefer this hotel because I don't have to go through gardens to get to my room: the hotel is totally air-conditioned and vertical-not spread out, so
Cons: Nothing
Location: Bavaro Area is so full of activities it is difficult to detail all. To generalize: Many Malls, Movies, Beaches, Resorts, Restaurants galore!
We ALWAYS stay at Four Points when we travel to Punta Cana! From the second we enter, there is the most wonderful asset the hotel has: ANTONIO, Front Desk Staff Associate! He greets you as family, is attentive-as all Dominicans- and so accommodating! Four Points is just across the street from the Punta Cana Village. It has coffee shops (although the hotel has the best Cappuccinos), restaurants, Ice Cream parlor, Supermarket, etc. For the "home-sick" people, there's a popular Wendy's!
Comment from Hotel Management
Jul 7, 2017 by Leydi Solano , Hotel Management
Dear NH, Dear Guest, Thank you for sharing your experience at the Four Points by Sheraton Puntacana Village, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We hope you choose to stay with us again whenever your travel needs bring you back to Punta Cana.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Amazing experience

Posted May 6, 2017
Pros: The staff were very friendly from management, to the housekeeping staff they take great care of the guess
Cons: the place need some live music it's kind of boring for us young adults we need more entertainment.
Location: I felt really safe it's a little bit too quiet it needs some outdoor restaurant at least a movie theater.
I spent a couple of days at the Four Points by Sheraton the experience was mind blowing. The driver came pick me up at the airport very friendly, and helpful, got to the hotel the place was spotless, the staff were welcoming, check in was super fast they gave me two free beers not too bad at all. My room was super clean I mean wow the staff at the restaurant can cook amazing Dominican food I had a great time the only thing missing some entertainment if they could have a live band at night by the pool area the place would be perfect I'm definitely coming back. Great place very friendly and knowledgeable staff I had an amazing experience there.
5 out of 5
Recommended
for Everyone
by A verified traveler from clearwater fl

Super clean and friendly

Posted May 3, 2017
Came in room was perfectly clean and newer staff was great food was excellent ! Our server recommended a dish not on the menu and it was the best Dominican food we had ever had !!