Ratings based on 445 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Loved the booking at resort!

Posted Aug 24, 2015
Pros: All..... specially Cleanliness, staff very friendly and helpful!
Cons: Maybe more air conditioners can be placed all over the restaurants, lounges, etc... OMG!!! It was HOT/HUMID during our stay!
Location: Everything was reachable......
1st time booking through Expedia, it was an awesome experience. Love the accomodations, staff, food, rooms, pools,.... Only thing I did not liked was the beach... unfortunately it was not suitable to swim on due to the presence of algaes(abundant) and the smell of the water. Unfortunately that was the only thing, but it is understandable that it is mother nature.... We then took the trip to Saona Island where we loved the Caribbean sea... there we swan, drank and had much fun swimming on the beach.... Loved it!!
2 out of 5
by A verified traveler

Posted Aug 23, 2015
The service was not good,And most of the staff didn't speak good english,The beach was dirty,And all the restaurants was booked everything day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Excellent . Nice place, tours and staff.👍🚶🏃💃👏🙌
3 out of 5
Recommended
for Everyone
by A verified traveler from NC

Poor cleanliness

Posted Aug 23, 2015
Our rooms were not clean. The food was mediocre. Poor customer service. They did have shuttles to get you around the resort, which was convenient.
3 out of 5
by A verified traveler

Poor customer service on way too big resort

Posted Aug 19, 2015
This resort is actually part of 6 on one property making it way too big. The staff at pool, restaurant, bars etc. is rude at best. If you are English speaking you are basically out of luck if you need to speak to anyone who works here. Rooms were clean but not as nice or comfortable as they look. Only received towels for showers on our first day, then they just forgot after that and we had to hunt them down. Because of the vast size of this place if you had to call the front desk for help with anything you received what you needed about a day and a half later. Beach at this resort is also no where near as nice as pics look, seaweed everywhere. We finally got to see a beautiful beach when we went off resort for an excursion. I would never go back here or recommend this place. The grounds are beautiful but when the food and customer service are horrible it ruins the trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel air conditioning needs to be cooler.

Posted Aug 18, 2015
Very good excellent service. Everyone was really great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good food, the property is huge

Posted Aug 16, 2015
A good selection of restaurants, and the food is good. Good transportation on the property. Big nice beach, but a lot of sea weed on the beach this time of the year, although they work hard to clean it up. The hotel is not far from the airport. They charge $4 extra per day for the safe box, though.
4 out of 5
Recommended
for Everyone
by A verified traveler

Anniversary!

Posted Aug 16, 2015
The Grand Bahia property as a whole was amazing! It was one of the cleanest places we have stayed. Everyone was extremely kind and helpful, except the water sports men on the beach. They all seemed cranky, maybe too much sun for them? Anyways, our only issue was that some people could not understand our English very well. However, they were very good about asking another worker, who spoke better English, to come and assist us to find whatever we may have needed. The food overall was good, some of the dinner options were not the best but the food was always fresh and we enjoyed our time there!! Will be back!
4 out of 5
Recommended
for Couples
by A verified traveler from PA

Nice Hotel the staff was excellent.

Posted Aug 14, 2015
we got placed on the 4th floor and there are no elevators and I have bad knees we went to the desk and we got moved to a 1st floor room with no questions asked. very nice rooms
5 out of 5
Recommended
for Families
by A verified traveler from Boston

Nice resort and excellent staff!

Posted Aug 14, 2015
Pros: We loved the place itself, food and staff!
Cons: The pool could be closed 8 pm instead of 6. Also, they could use the fruits to make natural and wonderful juices. DR is a tropical place!
I spent 1 wonderful week with my family. Everything was great: the staff, food and the place itself. The only cons are the pool hours, which should be close later than 6 pm, and the juices they offer. They could use the fruits to make natural and wonderful juices. I will return to this wonderful resort, we loved it!