Ratings based on 966 Verified Reviews

3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 28, 2017
Pros: Location on beach, Food was B+, room was close to the pool
Cons: Planned events such as pool parties and other entertainment was not posted. We would come upon stuff going on by accident.
walked the beach every morning for exercise. Many pools to bathe in. Staff were very accomodating.
Comment from Hotel Management
May 28, 2017 by Customer Service , Hotel Management
Dear Guest, We are happy to know you enjoyed your walks by our beautiful beach and our amazing staff at our Grand Bahia Principe Bavaro. Rest assured our guests observations are taken in the highest consideration to improve and maintain our services. We hope to cater you again in the near future. Best regards, Victoria Balbuena Bahia Principe Bavaro Resort
4 out of 5
Recommended
for Couples
by A verified traveler from Iowa, United States

Very nice hotel right on the beach.

Posted May 25, 2017
Pros: The amount of shaded areas on the beach was great. The staff was very friendly and helpful. There was always something to eat and drink.
Cons: More outlets in the rooms. A handle on the outside of the sliding as well as a lock would be great.
Location: We only left the resort for one excursion. This is the type of place that you basically stay on the resort.
The staff was great and very helpful. Our room was very comfortable. The food was good but not great. Lots to choose from for food. The made to order pasta was always our favorite. The water pressure wasn't great but we were on the 3rd floor. The electricity in the rooms doesn't work unless you put a keycard in a card reader on the wall. It worked out for my wife and I since we were given two keys and only needed one most of the time. So we just left the key in the card reader even when we weren't in the room so that the AC would keep the room on the cooler side. Also there was a sensor on the sliding patio door that wouldn't let the AC run if the door wasn't completely closed. The downside to that there wasn't a handle on the outside of the sliding door so you weren't able to sit on the patio and close the door. I'm sure they do that so that they don't have to put a lock on the sliding doors. Our biggest complaint about the room was that there were only 3 electric outlets in the room. None of those outlets were next to the bedside tables. Funny thing was that there was a plug in clock radio on one of the bedside tables but it obviously couldn't be plugged in due to there being no outlets next to the bedside tables so it was pointless to be there. The number of umbrellas/cabanas on the beach seemed to be much better than other nearby resorts which was nice.
Comment from Hotel Management
May 27, 2017 by Customer Service , Hotel Management
Dear Tim, We would like to thank you for this detailed review, now that guest experiences are the key ingredient to assist us with elevating our services and standards. Rest assured that we have taken your observations with great interest. We would love to host you again in the near future. Kind regards, Victoria Balbuena Bahia Principe Bavaro Rersort
2 out of 5
by A verified traveler

Posted May 22, 2017
Too large of resort, crowded. Staff not very friendly.
Comment from Hotel Management
May 22, 2017 by Customer Service , Hotel Management
Dear Guest, We regret not having been able to achieve our main objective with you, which is our guest´s entire satisfaction. All feedback from our guests is valued, to ensure that we maintain and deliver the level of service expected from us. Always at your disposal, Victoria Balbuena Bahia Principe Bavaro Resort
4 out of 5
Recommended
for Everyone
by A verified traveler

Great time

Posted May 17, 2017
It was a quick last minute getaway for my husbands birthday. & we had a GREAT time. They barely speak any English. Really nice though, So if you speak Spanish then that's a plus. Ok Soooo I wasn't so fond of the bed; kind of uncomfortable but we brought our bathroom supplies such as wash rag, towels soap & etc. so we simple put up the do not disturb sign throughout the trip to ensure no one entered our room while we were gone, which we were majority of the time. So depending on where your room is you will either have to walk or take a transportation to the pools or lobby. I was lucky enough to be right in the middle and the transportations came quickly. Sometimes full. The hotel has a casino, club, basically 24 hour buffet & easy excursions access to do multiple activities. THE POOL CLOSES AT SIX P.M. Should extend time, even if it's a no kids after Six policy that would definitely be a plus. The pool was really nice but the beach had A BUNCH of seaweed . OMG I didn't even go into the water. The food was decent, and depending on how much days you at the hotel determines how many reservations you can get (example: staying 3 days only one reservation/ other then that you will basically be eating the buffet food. My vacation consisted of drinks, food, pool, casino, club, zip lining, 4wheeler atv . In only a few days . Had a great time.
Comment from Hotel Management
May 19, 2017 by Customer Service , Hotel Management
Dear Guest, Thank you for bringing to our attention the comments about your stay, which we will take in the highest consideration. For all of us it is great to know that you had a great vacation in our Grand Bahia Principe Bavaro. We would like to have the opportunity to welcome you in the near future in any of our Bahia Principe Hotels & Resorts to experience the hospitality of our people, the quality of our services and facilities. Kind regards, Adriana Peguero Bahia Principe Bavaro Resort
1 out of 5
by A verified traveler from new jersey

No AC for whole stay, dirty rooms, rude staff

Posted May 16, 2017
This was terrible hotel rude staff we were left without AC for the whole stay. I traveled with two infants and one person with heart condition the hotel Didn't care to fix the AC or accommodate us. Won't ever stay here. They rooms were old and mattress dirty. Their staff is so rude and doesn't care.
Comment from Hotel Management
May 19, 2017 by Customer Service , Hotel Management
Dear Vera, Thank you for taking the time to post a review of your recent stay at our hotel, which we really appreciate. We deeply regret any difficulties, which don´t reflect our daily operation. However, we would like to inform you that the incident with the ac was a general damage in the complex, which was solved in a prudent time, so as not to accuse nuisances the guests. Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort
1 out of 5
by A verified traveler from Connecticut , US

TERRIBLE SERVICE, BAD FOOD, VERY CROWDED HOTEL

Posted May 16, 2017
Pros: Water park for the kids was very nice.
Cons: Cleaner room, better beds, Better food with more variety, more friendly staff. And do something with the bed bugs,mosquito, and cockroach.
This was our 3rd trip to Punta Cana. This was the first time we stayed at the Grand Bahia Principe Bavaro. Well where should I start. My family and I planned this trip 4 months ago for a family reunion, we had family members coming from US, Brasil, and UK 17 people all together. When we arrived on 05-06-17 around 1:30 PM for 7 day trip after 25 mins arguing with a member in the front desk, that we wanted to stay in the same hotel, because that's we all paid for. He kept telling me that some were eligible for an upgrade to the adults only hotel, and we kept saying NO THANKS. He finally said that the rooms were not ready,to come back at 3 PM. Went back and finally got checked in at 3:45 PM. After that we were told that we could only make 3 reservations at the a la cart restaurants, and that we had the buffet near the lobby and by the beach to eat anytime ( which the one by the beach is the same as the night a la cart with a different name) LOL. These buffet restaurants served that same exact food every single day. The fruits were terrible, to drink soda, water pineapple or orange juice. The rooms are terrible, old, smells like mold, the bathtub was terrible very old flaking .Also lots of mosquito and cockroach.
Comment from Hotel Management
May 19, 2017 by Customer Service , Hotel Management
Dear Michael, We would like to thank you for bringing to our attention your comments about your stay in our Hotel, which give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us. We sincerely regret that our overall image may have been tarnished as well as not being able to fulfill your expectations this time. We deeply regret any difficulties, which don´t reflect our daily operation. Best regards, Adriana Peguero Bahia Principe Bavaro Resort
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great Beach & Pools

Posted May 11, 2017
Pros: Beach & Pools - very large place
Cons: The food at the buffet is not good and all reservations for the restaurants were booked the day we checked in so we had to each only buffet.
I went for a wedding with a big group of friends and had a great time. Perfect place for big groups. 4 huge pools and a large beach to accommodate all guests.
Comment from Hotel Management
May 11, 2017 by Customer Service , Hotel Management
Dear Rachel, It is lovely to know that you and your group spent a great time in our Grand Bahia Principe Bavaro and enjoyed of our great services and facilities. We would like to apologize for any inconvenience that you may have encountered in our hotel. We hope to receive you again in the near future. Kind regards, Victoria Balbuena Bahia Principe Bavaro Resort
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice hotel

Posted May 6, 2017
Pros: Food was excellent!!!!
Cons: The staff booking the tours mislead the customers, to make a sale
Location: Didn't go out the resort
Hotel, staff, restaurants and food was very good, but the facility it is way to big... If the building where your room is is far from the beach you have a longgggg walk to enjoy the beach... Overall is a good place to vacation if you don't mind a longgggg walk to the beach.
Comment from Hotel Management
May 7, 2017 by Customer Services, Hotel Management
Dear Ani, On behalf of our staff members we would like to thank you for sharing your experience and for recommending us. We are happy to know that you had a very good vacation in our facilities. We do hope you consider visiting us in the near future. Warmest regards, Adriana Peguero Bahia Principe Bavaro Resort
2 out of 5
by A verified traveler

Construction Zone directly out our window/patio.

Posted May 5, 2017
Pros: The resort itself is beautiful if your not stuck looking at a construction site.
Cons: The view was terrible.... did not appreciate being stuck in a room looking at a construction site and then being told we were upgraded. Ridiculous!!
We were booked at that Bavaro and when we arrives we were told we were upgraded to the Amber Green section of the resort. We thought - wow how nice!!! When we arrived we were brought to our room and opened the curtains to the patio to see an entire construction site directly in view. Literally 50 feet away. Meanwhile we had to travel to the Bavaro for everything - our shuttles to the excursions and our shuttles to the airport. I felt we were bait and switch and I was very disappointed because it could have been a very nice stay. There were a few other things that went on like my laundry going missing but that can happen to anyone. I was not thrilled with being stuck looked and hearing a construction site during my vacation. Very very unhappy and unable to change rooms at that point.
Comment from Hotel Management
May 7, 2017 by Customer Services, Hotel Management
Dear Guest, We cannot tell you how sorry we are for the inconvenient that you mentioned, and that situation have tarnished the image that you have about us. We truly appreciate your feedback. Since our guests´ opinions are very important for us. Please rest assured that we are taking your observations into great consideration and have been transmitted to the Management. Our sincerest apologies, Adriana Peguero Bahia Principe Bavaro Resort
2 out of 5
by A verified traveler from M

Posted May 3, 2017
I can made the reserve only for two restaurants when I Stayed 4 night and 5 days my son is 14 years old and he can't use the gym
Comment from Hotel Management
May 5, 2017 by Customer Service , Hotel Management
Dear Edgard, We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration. We are really sorry for not being able to fulfill your expectations with our services. Always at your disposal, Victoria Balbuena Bahia Principe Bavaro Resort