Ratings based on 1,003 Verified Reviews

3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Horrible staff

Posted Aug 12, 2017
The beach and resort are okay, but the staff was absolutely horrible to us. I know there's probably a big culture barrier but smiling and being nice is pretty universal .. if we didn't know Spanish we were kinda just brushed aside, almost as if we were inconveniencing them. It's a shame because the resort and hotel wasnt all too bad.
Comment from Hotel Management
Aug 14, 2017 by Customer Service , Hotel Management
Dear Guest, We feel so sorry to hear that our service has not reached your expectations and we deeply regret any inconvenienced you may have experienced. Thank you for bringing into our attention your observations concerning your visit to Hotel. Always at your diposal, Adriana Peguero Bahia Principe Bavaro Resort
3 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, QC

Very good food, nice beach

Posted Jul 30, 2017
Excellent food, very clean site and well maintained. Staff is nice and polite. Missing organization upon arrival, very long wait to get our room, staff not efficient to resolve problems (4 times we had to go back to front desk to have our key card reactivated, shower was not working, we reported it many times but nobody came to fix it). Overall good experience but missing sports organization, not enough sailboats for the amount of people, tennis courts are in bad condition and staff working at the tennis are not accomodating at all. Good entertainements at night, good shows! Zip Line activity is a must, and the expedition at Catalina Island on sailboat is lot of fun!
Comment from Hotel Management
Jul 31, 2017 by Customer Service , Hotel Management
Dear Annie, We would like to thank you for taking the time to let us know about your experience at our Hotel. We regret not having been able to achieve our main objective with you, which is our guest´s entire satisfaction. Please be assured that your observations have been taken with the aim of improving the service provided to our valued guests. We deeply regret any inconveniences or difficulties you may have experience. Kind regards, Victoria Balbuena Bahia Principe Bavaro Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent upgrade

Posted Jul 24, 2017
I had the great pleasure of staying at the Luxury Bahia Principe Adult only and the experience was extraordinary. Great service, excellent amenities, 24 hours room service. Outstanding experience
Comment from Hotel Management
Jul 27, 2017 by Customer Service , Hotel Management
Dear Guest, We are very pleased to read that you had an unbelievable outstanding vacation. This is what is allowing us to make a difference in each guest experience and motivate us to continue striving towards excellence. Looking forward to welcome you again. Best regards, Victoria Balbuena Bahia Principe Bavaro Resort
3 out of 5
by A verified traveler from New Jersey

Nice all inclusive but nothing to write home about

Posted Jul 21, 2017
Pros: The beach was beautiful. The rooms were clean and large.
Cons: The staff needs education on how to treat people.
Location: On Bavaro beach. Airport is only 30 minutes away.
Typical all inclusive on a beautiful beach with nice pool. Very large but trams all the time to take you places. Food was excellent (buffet) but the same thing every day for 6 days. The Japan restaurant was awesome. I could only get two reservations for the whole week and one restaurant was basically the same as the buffet. Rooms were huge and clean with great views. Not too many activities to do so my son got bored of just swimming. The pools are in need of a major overhaul. Tiles falling off all over. The drinks were good. Bar in the lobby was the best. The shows ever night were good. Laughable when they shouldn't be tho. Good dancers tho. The part that was awful, yes awful, was the staff. Everyone at the hotel, except the maid cause I tipped well, were rude. No one smiled and when they did say thank you or your welcome, it was obviously forced. And it was hard to get someone to be friendly. You almost felt like they were put off by you. It was also very unusual if anyone spoke English. I have been to Mexico and the staff at that all inclusive spoke English...or at least enough to communicate. AND they were super friendly. Because of this I would not recommend this resort or go back to the Dominican Republic again because the rudeness was beyond the resort as well. I met maybe 2 friendly staff.
Comment from Hotel Management
Jul 27, 2017 by Customer Service , Hotel Management
Dear Helena, We thank you for taking the time of sharing your opinion which we will take in the highest consideration. It is indeed with great regret to learn that we could not reach your expectations during your vacation, and we deeply sorry for any inconvenience that you may have passed though. In relation to your comments on our personnel, please allow us to inform you that it quite surprise us, since our staff is certainly committed on offering the warmest welcoming to each and every one of our guests as well as to providing the best of services. As a matter of fact, we constantly receive excellent feedback from our customers concerning the hospitality and professionalism of all the team working here at our Resort. Always at your disposal, Victoria Balbuena Bahia Principe Bavaro Resort
2 out of 5
by A verified traveler from orlando,fl

Not what we expected

Posted Jul 15, 2017
Pros: Adult only, beautiful beach
Cons: More evening entertainment options
We've been to several all inclusive places in various countries and this was by far the worse. When we arrived we were upgraded to the Ambar Blue adults only area, whch was nice but things went down hill from there. The room was nice but we were right on the edge of the resort next to where there is construction of a new resort is taking place so we had construction noise from as early as 5 am to as late as 1 am. Housekeeping only came to clean our room 3 of the 7 days we were there and 1 of those days only because my husband complained. You couldn't adjust the air conditioning so it was always hot. So between the heat and the noise getting a good night's sleep was next t impossible. The al a carte restaurants were good but you must make reservations and if you aren't aware that you can do so prior to your arrival finding available places to dine can be tricky. The beach was nice though a bit crowded with chairs almost on top of one another. The pool although nice was in dire need of some maintenance. The stairs were so slippery that I fell one afternoon getting in. The staff at the pool bar and the entertainment staff, especially JeanCarlos aka Muhammad Ali were very good. Some of the other staff were a bit on the rude side. So while we made the best of it and enjoyed our vacation as best we could, I won't be returning to this resort.
Comment from Hotel Management
Jul 21, 2017 by Customer Service , Hotel Management
Dear Lisa, We would like extend our most sincere apologies for any inconvenience you may have encountered during your stay at our hotel. It sadden us to know that we were not able to fulfill your expectations with our resort. Thank you for giving us your feedback as it enables us to analyze and evaluate what needs improvement and to maintain the quality of our services, as well, for acknowledging our a la carte restaurants, nice beach, and the service provided by Jean Carlos and Muhammad Ali. Always at your disposal, Victoria Balbuena Bahia Principe Bavaro Resort
3 out of 5
by A verified traveler from Louisiana

Very nice, but way to big!!!

Posted Jul 13, 2017
Pros: The place is beautiful. Again just way to big with not enough beach access.
We have been to Punta Cana several times however this was our first time to stay at the Grand Bahia. The place is just to big. There are several resorts with only two of them that are beach front. So this means that everyone staying at all 7 of the resorts have to go to the same small area to be on the beach. The pool with the swim up bar that is close to the beach was always way over crowded. We have always enjoyed getting to know the entertainment team and playing all the fun games each and everyday. It was not until our last day that we even saw a member of the team. Will be going back to Punta Cana but will probably never stay here again.
Comment from Hotel Management
Jul 16, 2017 by Customer Service , Hotel Management
Dear Guest, We are glad you enjoyed of a nice stay at our hotel and entertainment Please allow us to inform you that, despite the size of our Resort, appropriate measures have been taken in order to ensure guest satisfaction and expected quality of each of our services. Best regards, Victoria Balbuena Bahia Principe Bavaro Resort
1 out of 5
by A verified traveler from pawling NY

Horrible! Not a place for kids

Posted Jul 11, 2017
I chose this hotel due to a good experience I had a few years ago. That year we had a family of 16. This year we had a family of 6. Words can not truly express my disappointment in choosing to stay at this hotel. I wanted to share my experience with you to hopefully help change the way you do business. I will also reach out to Expedia. This vacation was suppose to be a memorable one as we were celebrating my sons 11th birthday. We arrived at the hotel on Sunday July 2, 2017. At check-in there was a really long line and only 2 employees working at the front desk. 1 of the 2 rooms were available not at 3 but at 4:30. The other room was not available till after 6pm that evening. Because of the wait we decided to drop all the bags in one room and head to the pool. The pool was a complete nightmare. There was plastic cups all over the floor. The one lifeguard was sitting in a chair on his cellphone; while there was a pool full of children. During that time there was a lady who was desperately looking for her 9 year old daughter who went missing. She searched for 40 minutes; before the pool was finally evacuated. This evacuation only happen after the screamed out to everyone to help her due to the lack of urgency and empathy from the hotel staffers and security. After this experience we decided to grab some towels and go to the room. There were no towels available so we had to walk to the room soaking wet. We finally got our second room to only realize that the room was no
Comment from Hotel Management
Jul 16, 2017 by Customer Service , Hotel Management
Dear Yolanda. We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance. We regret not having been able to achieve our main objective with you, which is our guest´s entire satisfaction. For your information we follow a strict control of all incidents reported, and in this particular case, we can assure that we had implemented all the security procedures established by our headquarters. Please be advice that our Security Department operates 24/7, in order to guarantee the security and well-being of our distinguished customers. Always at your disposal, Victoria Balbuena Bahia Principe Bavaro Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Huge resort

Posted Jul 10, 2017
Great resort! Overall great experience. Stayed at Amber Blue and loved how close it was to the beach, pool, and main lobby. Even though the resort is large they have buses that take you to different areas which was very convenient. Only complain I have is the lobby staff were not very attentive. Took forever to reach them from our room and were very slow in helping us resolve our issues. Other then that had a great stay and totally recommend it.
Comment from Hotel Management
Jul 10, 2017 by Customer Service , Hotel Management
Dear Shirley, We are very pleased to read that you enjoyed our adults’ only hotel and to read you enjoyed of the location close to the beach and great services and facilities. Thank you for taking the time to post a review of your recent stay at our hotel. We greatly appreciate all feedback, which give us an opportunity to assess and evaluate our performance. Kindest regards, Victoria Balbuena Bahia Principe Bavaro Resort
2 out of 5
by A verified traveler from New York

Not great!

Posted Jul 9, 2017
Pros: Room was very clean. Pool and beach were nice.
Cons: Staff does not speak English. Dining room staff is unorganized. Need more towels by pool.
Location: We stood on the resort... did local activities like parasailing banana boat, etc.
Over booked hotel, no pool towels for a majority of guests! No double beds available which I requested. No AC in one of the rooms I booked. Could not eat in the restaurants because no reservations available due to over booking! And half the staff in the Buffett need to be retrained. Very disorganized. 40 minutes for a glass of water!
Comment from Hotel Management
Jul 16, 2017 by Customer Service , Hotel Management
Dear Rachel, We thank you for taking the time of sharing your opinion with others on TripAdvisor which we will take in the highest consideration. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance. We regret not having been able to achieve our main objective with you, which is our guest´s entire satisfaction. It’s our sincere hope to cater you once again and change your perception about us. Best regards, Victoria Balbuena Bahia Principe Bavaro Resort
1 out of 5
by A verified traveler from Illinois

Disappointing, disrespectful and frustrating

Posted Jul 7, 2017
Pros: We liked the beach and the pools as they were well-maintained.
Cons: Friendliness of the staff!
This was the worst resort I have ever stayed at and unfortunately, because of this experience I will never visit Punta Cana again. We literally could not wait to leave to go home. The staff at the resort were incredibly rude and disrespectful; ex: they rolled their eyes when we asked for directions and assistance with our bags and told us we could read the map to figure out where to go. The service was exceptionally slow; ex: getting soda/water at restaurants often took more than 10 minutes, waiting for beach towels took an hour and a half almost every day, trolleys often were full and sometimes did not stop to at the locations to pick up waiting guests. The cleanliness of our room was disappointing as we had to call to get bath towels 5/8 days we were there. Additionally, we were locked out of our room twice as the keys no longer worked. The only thing that made us smile about this resort were the 3 little stray kitties that greeted us every morning and night when we arrived to our room. Please do not waste your money/time going to this resort.
Comment from Hotel Management
Jul 16, 2017 by Customer Service , Hotel Management
Dear Guest, Our main goal strives in achieving our guest's complete satisfaction, now that they are the axis that governs all of our activity and it is towards them that we head our constant effort every day. Our staff is certainly committed to offering the warmest welcoming to each and every one of our guests as well as to providing the best of services, for we understand that our customers are the ones who make possible for this hotel to work. As a matter of fact, we constantly receive excellent feedback from our customers concerning the hospitality and professionalism of all the team working here at our Resort. We regret if you felt you did not receive the service you were entitled to. We are really sorry to hear that you were not satisfied with our services. Kind regards, Victoria Balbuena Bahia Principe Bavaro Resort