Ratings based on 857 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Chicago, IL

Beautiful hotel near pools and the beach.

Posted Aug 18, 2016
I cannot wait to come back with my family to experience this beautiful resort.
Comment from Hotel Management
Aug 19, 2016 by Customer Service , Hotel Management
Dear Melinda, It is a pleasure to know that you can not wait to come with your family to our beautiful Grand Bahia Principe Bavaro. You are welcome to contact us for any further assistance. Best regards, Adriana Peguero Bahia Principe Bavaro Resort
3 out of 5
by A verified traveler

Looks like paradise but terrible food.

Posted Aug 16, 2016
Got bit by mosquitoes a lot. Food looks great doesn't taste great. Have all 3 of us the runs. Close to beach and hotel staff extremely friendly couldn't tell if they wanted something or if they were that nice....
Comment from Hotel Management
Aug 17, 2016 by Customer Service , Hotel Management
Dear Guest, We sincerely regret any inconveniences or difficulties you may have experienced during your stay. Guest satisfaction and quality service is what we strive for. With this aim in mind, feedbacks such as yours are very important to us. Kind regards, Adriana Peguero Bahia Principe Bavaro Resort
4 out of 5
by A verified traveler from WV

Above Basic All Inclusive Resort - could be Great!

Posted Aug 15, 2016
Pros: The quality and variety of food at the buffets and restaurants was good. Having a show for each night was nice also.
Cons: The level of service.
Location: We stayed at the resort and did not venture out.
Having stayed in several all inclusive resorts in the DR, Cozumel and Jamaica, I felt this resort was pretty basic. To caveat this though, the resort while we were there was at 100% occupancy, so I am sure the service can be better. To start, we were not told about how or where to get beach towels so we spent a while our first day looking for them. Although this was not an issue after the first day and really a very easy process, it would have been nice to be told up front. We made sure to trade out our towels each day upon leaving the beach and to get to the beach early to claim our chairs. Second, it was not explained to us about how to make reservations for the three allotted visits to the A la Carte restaurants. I spent time almost daily trying to get our reservations made. Overall, the resort was very basic. However, we never had to wait at any of the buffets to have a meal, there were times when lines would form outside of the breakfast and dinner buffets. The quality and variety of the food was good. I was never unable to find something desirable to eat. In addition, the nightly shows were very entertaining, however, we never made it to the Village to see those shows. The one hour of free Internet each day was a little challenging at first. I would rank this above average of the resorts I have stayed, and I am a bargain shopper when it comes to where I stay. They could have done a few things to make it easier, but overall, nothing was impossible to figure out.
Comment from Hotel Management
Aug 17, 2016 by Customer Service , Hotel Management
Dear Guest, We greatly appreciate that you have chosen our Grand Bahia Principe Bavaro as your holiday destination. We are glad to know that you had a good time in our facilities. All feedback from our guests is valued, to ensure that we maintain and deliver the level of service expected from us. We would like to cater you once again at Dominican Republic to experience the hospitality of our people, the quality of our services and facilities. Kindest regards, Adriana Peguero Bahia Principe Bavaro Resort
3 out of 5
by A verified traveler

Posted Aug 14, 2016
The hotel's Bars closed too early. Not much to do, eat or drink after 11:30 am. The only place open is the Bachatable Club, which had no air conditioner during my stay.
Comment from Hotel Management
Aug 15, 2016 by Customer Service , Hotel Management
Dear Guest, Thank you for bringing to our attention the comments about your stay in our Hotel. We offer our sincere apologies for the situations you previously shared. Your opinion is one of our top priorities and all feedback from our guests is valued. We really hope to have the opportunity to welcome you back again in any of our Hotels. Best regards, Adriana Peguero Bahia Principe Bavaro Resort
3 out of 5
by A verified traveler

Posted Aug 6, 2016
Good in overall. We got a free upgrade, although it was a long wIt for checkin. Staff needs to organize better. But the hotel facilities are great.
Comment from Hotel Management
Aug 6, 2016 by Customer Service , Hotel Management
Dear Guest, Your suggestions about the check in service have been taken in the highest consideration and have been forwarded to the department in charge. Thank you for your comments and looking forward to welcoming you once again! Kindest regards, Adriana Peguero Bahia Principe Bavaro Reso
3 out of 5
by A verified traveler from Santo Domingo

Hotel de playa

Posted Aug 5, 2016
Buena comida, buena playa, atardeceres maravillosos. En contra, superlleno, problemas con la seguridad del hotel, a dos personas de mi grupo le robaron dinero en las habitaciones forzando la puerta del balcón. Deberían remozar las habitaciones. La comida como dije antes es excelente.
Comment from Hotel Management
by Customer Service , Hotel Management
Estimado Fran, Gracias por su reciente opinión y por destacar nuestra buena comida. Queremos expresarle nuestras más sinceras disculpas por los inconvenientes que experimentó, pero tenga por seguro que sus comentarios han sido presentados al Gerente General de nuestro Resort con quien daremos la debida atención. Saludos cordiales, Adriana Peguero Bahia Principe Bavaro Resort
4 out of 5
by A verified traveler

Hotel has everything. No need to leave.

Posted Aug 4, 2016
From the food, drinks, entertainment, shopping, and casino you don't need to leave the resort at all except if you want to do excursions. Breakfast and dinner buffets are great. Joan at guest services went the extra mile to make my birthday great. All of the staff members are extremely nice and rooms are nice and clean.
Comment from Hotel Management
Aug 4, 2016 by Customer Service , Hotel Management
Dear Guest, We are very pleased to know that we achieve our goal with you. It is a pleasure to read that you enjoyed a great experience with us. Thank you for your comments and looking forward to welcoming you once again at Grand Bahia Principe Bavaro! Best regards, Adriana Peguero Bahia Principe Bavaro Resort
2 out of 5
by A verified traveler from Rockland County, NY

Spend a little more and go someplace else

Posted Aug 2, 2016
Pros: The staff, their activities and entertainment are very good.
Cons: They need to have more wait staff available to bring drinks & more chairs so that people don't have to sit on the floor to watch the shows.
Location: Everything is far
I was given a room with one bed. I specifically requested a room with two beds since I have two 6 year old kids. I was told that what we request from Expedia isn't always available. They did not have a room with two beds available until the next day. I was given a different room the next day which they were willing for me to look at first before agreeing to switch. Although the rooms are clean, they need updating. The refrigerator barely cools the drinks. All the facilities are crowded- the pools, the nightly entertainment, buffet style dining, the a la carte restaurants that you need to make reservations several days in advance to go to. Everything is far. You'll need to take a cart to get to the beach, dining, the kids water park, etc. Although drinks are included- good luck getting to a bar to get one. In all fairness, the staff, their activities and entertainment are very good.
Comment from Hotel Management
by Customer Service , Hotel Management
Dear Guest, We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Concerning the lack of service you mentioned, please allow us to inform you that your point of view has quite surprised us, since it is not normal that we receive those kinds of remarks from our clients,since welfare and satisfaction of our guests are our priorities, we regret that you do not felt thereby. Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort
1 out of 5
by A verified traveler from New York

Excellent staff...Terrible Facilities.

Posted Jul 24, 2016
Pros: The staff...and the honesty of them.
Cons: Facilites...air conditioning above all.
Location: Its well located...with everything close by...including the airport. Lots of things to do.
We had a group of 6, staying in two rooms. To start, I have to compliment the staff....very pleasant and helpful. One of the best experiences of my stay was when my son lost his tablet in the water park area. I though it was lost for sure, but security located it and returned to me in matter of minutes. Now...my biggest complaint was about the comfort of the facilities, including the rooms. They use some kind of air condition system, which in my opinion....sucks big time. Not only in the rooms, but the restaurants too. I was dying to leave that place. Imagine spending the whole day under the sun, in a 90+ degree weather...just to come back to your room, which was just another oven. The shows...were less than decent and so was the food. So much money invested and such a great staff....I wish they would've done a better job with the facilities.
Comment from Hotel Management
Jul 29, 2016 by Customer Service, Hotel Management
Dear Jaime, We are glad you find worth to mention our very pleasant and helpful staff. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration. Best regards, Iamed Franco Bahia Principe Bavaro Resort
1 out of 5
by A verified traveler

Won't come here again

Posted Jul 23, 2016
The worst resort I have ever stayed at. We got there at 10am. They told us check in at 3p. We check in at the front desk at 3p and they told us that our rooms will be ready by 5p. Then we had no AC in the rooms I was traveling with a child and I had to call the front desk several times before they got the AC working again. The safe in the room is not included and you have to pay per day. Wifi in the lobby is only free for one hour a day. The food and drinks was bad. most of the stuff the website says that is included in The resort and room is not inclused. There is a alot of cats walking in the resort.
Comment from Hotel Management
Jul 29, 2016 by Customer Service, Hotel Management
Dear Guest, We greatly appreciate that you have taken the time to share your experience. We apologize for any inconvenience you may have experienced. Please be assured that your observations have been taken in the highest consideration and shared with the corresponding department to analyze the points you mentioned. Kind regards, Iamed Franco Bahia Principe Bavaro Resort