Ratings based on 1,030 Verified Reviews

3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Staff does not speak english, low quality service

Posted Nov 19, 2017
This place has a great beach: clean, warm water, low waves. The service is of a pretty low level: don’t expect great food, bar serves low quality drinks and has a limited selection of drinks, the buffet menu is pretty much the same every day,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Beaches were clean, white sandy , Very nice beach .. rooms were close to pools . Food was excellent always fresh and many choices. Guest services were very helpful.. recommend excursions -very awesome
Comment from Hotel Management
Nov 19, 2017 by Customer Service, Hotel Management
Dear Guest, We would like to thank you for sharing your awesome experience with others, and for acknowledging our friendly staff, good food and white sandy beach. We would like to have the opportunity to welcome you once again to experience the hospitality of our people, the quality of our services and facilities. Warm greetings, Victoria Balbuena Bahia Principe Bavaro Resort
4 out of 5
Recommended
for Everyone
by A verified traveler from leesburg Virginia

Posted Nov 18, 2017
Overall my experience was great.Beautiful resort, hard working staff. Loved my stay. I missed my connecting flight due to airline delay so I missed one night of my vacation time.i requested a refund of one night which resort rejected. In my opinion resort should compensate or offer some thing else for this mishap.Although it’s not their mistake. Most of the staff speak in Spanish only that was little frustrating. But I will recommend this resort to my friends.
Comment from Hotel Management
Nov 21, 2017 by Customer Service, Hotel Management
Dear Maleeha, It is wonderful to know that we could fulfill all your family generation expectations. Thank you for sharing your observations regarding our services. Kind regards, Victoria Balbuena Bahia Principe Bavaro Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from avon, ohio

Top notch hotel

Posted Nov 5, 2017
Everyone was so friendly , never seen a hotel clean as much as they did plus food was excellent would recommend and we are going back
Comment from Hotel Management
Nov 6, 2017 by Customer Service , Hotel Management
Dear David, It is wonderful to know that you are considering coming back to our Resort and for to mentioning our spotless facilities. Kind regards from Punta Cana! Adriana Peguero Bahia Principe Bavaro Resort
3 out of 5
by A verified traveler from Orlando

Superficial

Posted Nov 2, 2017
The grounds and buildings look great, behind the door to your room says differently. The room we had initially checked into you could smell all the dust and mold. Layers of dust under the bed, going up the wall to the headboard. Wanted a hot bath after the long travel, turned on the jets and mold covered the bottom of the tub from the uncleaned hotub system. We changed rooms and the same stench as before, bring your own bedding because the pillows smell worse than the room. We requested new sheets 4 times due to blood spots found from previous guests! We still made the best of our trip creating great memories.
Comment from Hotel Management
Nov 14, 2017 by Cuatomer Service , Hotel Management
Dear Michael, It is with great regret to learn that we could not reach your expectations during your vacation, and we are deeply sorry for any inconvenience that you may have passed. We would like to thank you for taking the time to communicate your impressions with us regarding your recent stay at our property. Best regards, Adriana Peguero Bahia Principe Bavaro Resort
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort for the right price

Posted Oct 17, 2017
It was a great experience for my family we spent 3 nights there , a bunch of restaurants a la carte, great staff, for that price I really doubt I can get anything better than that, maybe a little bit far from the beach but they provide transportation all day long inside the hotel so not a big deal , 100% recommended, the only thing stay away from “las olas” restaurant a la carte close to the beach you gonna be better at the buffet.
Comment from Hotel Management
Oct 17, 2017 by Customer Service , Hotel Management
Dear Albert, We would like to thank you for recommending us, and it is wonderful to know that you spend a nice family vacation. Looking forward to seeing you soon! Regards from Punta Cana, Adriana Peguero Bahia Principe Bavaro Resort
1 out of 5
by A verified traveler from Boston,MA

been robbed

Posted Sep 26, 2017
Was nice until I got robbed on the last day from the employee and normally no one was blamed bc there is no evidence! Keep your value stuff in safety bc there is no security!!!
Comment from Hotel Management
Nov 14, 2017 by Customer Service, Hotel Management
Dear Dorra, We can not tell you how sorry we are for the inconveniences you mentioned, and that situation has tarnished the image you have about us. Please allow us to state that, since the health, well-being and satisfaction of our guests are our priorities, for this reason, we follow a strict security program and a constant monitoring of all our facilities, to maintain a safe environment for our guests. guests. Always at your disposal, Victoria Balbuena Bahia Principe Bavaro Resort
3 out of 5
by A verified traveler from boston

Decent hotel close to very nice beach

Posted Sep 1, 2017
Decent facilities. The issues that could addressed for improvement is the shuttling back and forth on grounds(beach included). It's a pretty big group of hotels that make up this resort. Drivers could be more considerate. Food is OK. Beach and pool are very nice. Overall was still a pleasureable stay.
Comment from Hotel Management
Sep 2, 2017 by Customer Service , Hotel Management
Dear Guest, We thank you for taking the time of sharing your opinion with us, which we will take in the highest consideration. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. Kindest regards, Adriana Peguero Bahia Principe Bavaro Resort
2 out of 5
by A verified traveler from Indiana

Posted Sep 1, 2017
Food was below average for the entire stay. Alcohol was very weak and only one beer available that was like drinking malt liquor. Recommend that if you are going to do a all inclusive best bet is to pay extra money to stay at a fine resort. The bed mattress was gold and at least 20 years old. The room never got below around 76-77 degrees for comfort.Also every time someone does anything for you, oh and I do mean anything they are waiting for a tip We really thought all-inclusive was all-inclusive some tips are very necessary but for every little thing when you have been told that staff gratuities are included is a little ridiculous..much better food and better times on a cruise!!!
Comment from Hotel Management
Sep 6, 2017 by Customer Service , Hotel Management
Dear Guest, We apologize for any inconveniences you may have experienced. We are really sorry for not being able to fulfill your expectations with our services. Your observations have been taken in the highest consideration and shared with the General Manager of our Resort to analyze the points you mentioned. Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort
3 out of 5
by A verified traveler from New york

Amazing staff rooms not so much

Posted Aug 31, 2017
I enjoy the staff, very friendly and helpful. But the room was not very clean as soon as I checked in I found 3 hairs in the bathroom. On my last night there I woke up to multiple bites to what I believe might be bedbugs. Food was good at buffet only had dinner reservations at the Dominican restaurant and order the fish, which made me super sick to my stomach.
Comment from Hotel Management
Sep 2, 2017 by Customer Service , Hotel Management
Dear Marielis, Thank you for taking the time to let us know about your experience at our Hotel. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. Please be assured that your observations have been taken in the highest consideration. Kind regards, Adriana Peguero Bahia Principe Bavaro Resort