Ratings based on 929 Verified Reviews

3.9 out of 5
76% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Nice hotel, close to the beach. Expensive Wifi.

Posted Mar 24, 2017
Pros: All inclusive, I did not had to spend money. Great services with loving staff. Quiet environment to spend time together with partner.
Cons: Reduce the rate of daily wifi.
Location: Accessible location, beach, swimming pool, spa, shopping mall, Islands to visit.
Nice weather, too much food to eat, had to skip lunch. Beach and swimming pool near hotel. Free transport to beach. Spa availability. Free bar on the pool and beach with lunch on the beach. Excellent place, nice clean environment with loving staff.Well organized place.
1 out of 5
by A verified traveler from CT

Horrible, Don't BOOK YOUR TRIP HERE!

Posted Mar 23, 2017
Pros: Just the beach and inclusive unlimited drinks.
Cons: Everything I mention in my experience, require all staff to learn English because it was hard to communicate or get my point across.
Location: It was secluded, shops & restaurants was inside the resort, you really couldn't leave unless you book an excursion or pay $42 or more round trip Taxi.
Due to the snowstorm I had to stay 1extra day at this Horrible resort. Originally, I paid to stay 4 days with this presumably 4 star resort which it should be instead a 1 star. Why? Room was dirt, bed sheets & comfort not clean it smell bad, and I requested several times for the maid to clean she never did. I think my bed had bed bugs I couldn't sleep. As my friend was smoking outside, she saw maids during the day stealing from customers rooms. The room had no electricity air condition and water was dripping from the ceiling. On top of all that we found cockroach inside the room. The buffet food had flies in salad & fruits. The staffs spoke no English they were condescending and rude show no sympathy. This resort didn't offer one free stay due to the circumstances I was put through. If you slip and fall, expect to pay up front $500 to the 24hr doctor and other extra costs. I never heard of a customer losing their luggage at the entrance of the resort by the bell boys area, until I witness it myself. At this moment, I'm in the process with Expedia to get my Full money back for the 4 days, and 5th extra day.
2 out of 5
by A verified traveler from ATLANTA, GA

Overall dis-satisfied

Posted Mar 23, 2017
Pros: Location and overall STAFFING.
Cons: Available linen, television working, food that can be eaten; quality control on food.
Location: NICE LOCATION AT BEACH NEAR AIRPORT, NOT TOO FAR OTHER CITIES.
Re: Official complaint to the Stay at Grand Bahia Principe Bavora March 16-22, 2016 To whom it may concerns: I became very frustrated for the following reasons: 1) Prices of the time stayed at the resort in question were very high compared to European travelers! AMERICANS PAID MORE FOR STAY. 2) Linen service was unacceptable. When I first got to the room no face cloths were avail in the room. I had to complain to get service. 3) Tv in the room could not get service the first day. No signal or statically shown picture on all channels. 4) On day 5 of stay the meat (steak) in the main Dining room could not be cut with a knife and could not be chewed. Complained to food service and Chef pulled steak from being served. Prime rib was just as bad could not be chewed and was hard to cut. 5) Day 6 Linen service bath floor place mat missing.
2 out of 5
by A verified traveler from New York metro area

BEWARE booking at Grand Bahia through Expedia!

Posted Mar 20, 2017
Pros: It is a huge resort with lots of attractive pools but packed with WAY too many people.
Cons: Hotel should not allow people to reserve beach chairs by throwing a towel on them. Consequently, no chairs are available but no one occupies the chair
Location: Bavaro is packed with giant resorts. Like Miami Beach or Fort Lauderdale. If you want any kind of nature experience, go elsewhere.
We booked four nights at Bahia Principe Bouganville at La Romana, an adults only, 134-room hotel in secluded La Romana, through Expedia for President's Day weekend. When we arrived at Punta Cana airport the hotel chain had CHANGED OUR RESERVATION through Expedia to Bahia Principe Bavaro without notifying us! This is the same hotel chain but it's a completely different hotel and location. It was NOT adults only, it was not small and secluded. It was a gigantic resort, packed with literally thousands of people and resembled the Jersey Shore on Memorial Day weekend. There was not even one chair available on the beach when we arrived at 11 a.m.!!! It was not at all what we had reserved. . I was EXTREMELY disappointed with the experience and will never go to a Bahia resort again. Expedia tried to fix this while we were there but it took so long on the phone that i decided not to ruin our vacation and gave up. BE WARNED!!! When you reserve on Expedia, print out the reservation so you have a paper copy of original hotel name!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2017
From start to finish, this was a great resort. The staff were friendly and ready to help and give guidance on anything information you may have needed
Comment from Hotel Management
Mar 22, 2017 by Customer Service , Hotel Management
Dear Guest, We are happy to read that we provided you a excellent service from the beginning to the end. Our courteous, friendly, and professional staff will be motivated to know that they contributed in creating you an amazing experience. Looking forward to seeing you soon! Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Great Resort

Posted Mar 18, 2017
My girlfriend and I booked a reservation for 6 days. The resort overall was great. The staff go out of their way to make each persons experience great. The main beach bar bartenders are fun and interact well with people. There's food 24/7 in different locations. I would recommend getting a room closer to the beach, if possible. Within the resort there's a village where they play live music, people can go to the casino, nightclub and sports bar. There's a lot of activities to do while at the pool (dance lessons/ games). I would recommend not exchanging dollars to pesos because all their prices are in dollars if you wish to buy something or attend an excursion. Also be careful of the people who sell bracelets and other small gifts in the village. They are very pushy to the point I was getting annoyed and couldn't get out of the situation without arguing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Very nice hotel

Posted Feb 25, 2017
Very big with beautiful rooms, pools and restaurants.
Comment from Hotel Management
Mar 10, 2017 by Customer Service , Hotel Management
Dear Esteban, We greatly appreciate your praises towards our facilities. We are enchanted with such marvelous comments. Best regards, Adriana Peguero Bahia Principe Bavaro Resort
3 out of 5
by A verified traveler from Brooklyn, NY

Very disappointed

Posted Feb 23, 2017
Our room got flooded from the AC drainage on the first night in the middle of the night and they didn't send no one to fix it for almost an hour, after that they promised a few things to make up for the incident but they never delivered anything that was promised.
Comment from Hotel Management
Mar 7, 2017 by Customer Service , Hotel Management
Dear Guest, We would like to take this opportunity to offer our most sincere apologies for, in this occasion, we were not able to fulfill your expectations. Best regards, Adriana Peguero Bahia Principe Bavaro Resort
1 out of 5
by A verified traveler from miami

Andy productions

Posted Feb 23, 2017
Is very bad experience I not return more at this place ..
Comment from Hotel Management
Mar 7, 2017 by Customer Service , Hotel Management
Dear Guest, We regret to know that you have this negative perception from us. Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort
3 out of 5
Recommended
for Everyone
by A verified traveler from washington DC

A Huge resort. Nice workers.

Posted Feb 21, 2017
I was happy that my room was close to the beach. Everyone works there were nice and friendly. I had to spend by myself for the first day of my trip but I felt safe. Food was decent. Room was clean.
Comment from Hotel Management
Mar 7, 2017 by Customer Service , Hotel Management
Dear Guest, It is wonderful to read that you had an nice stay in Grand Bahia PrincipeBavaro, thanks to our amazing food and service. Looking forward to see you soon. Kind regards, Adriana Peguero Bahia Principe Bavaro Resort