Ratings based on 962 Verified Reviews

3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted May 22, 2017
Too large of resort, crowded. Staff not very friendly.
Comment from Hotel Management
May 22, 2017 by Customer Service , Hotel Management
Dear Guest, We regret not having been able to achieve our main objective with you, which is our guest´s entire satisfaction. All feedback from our guests is valued, to ensure that we maintain and deliver the level of service expected from us. Always at your disposal, Victoria Balbuena Bahia Principe Bavaro Resort
4 out of 5
Recommended
for Everyone
by A verified traveler

Great time

Posted May 17, 2017
It was a quick last minute getaway for my husbands birthday. & we had a GREAT time. They barely speak any English. Really nice though, So if you speak Spanish then that's a plus. Ok Soooo I wasn't so fond of the bed; kind of uncomfortable but we brought our bathroom supplies such as wash rag, towels soap & etc. so we simple put up the do not disturb sign throughout the trip to ensure no one entered our room while we were gone, which we were majority of the time. So depending on where your room is you will either have to walk or take a transportation to the pools or lobby. I was lucky enough to be right in the middle and the transportations came quickly. Sometimes full. The hotel has a casino, club, basically 24 hour buffet & easy excursions access to do multiple activities. THE POOL CLOSES AT SIX P.M. Should extend time, even if it's a no kids after Six policy that would definitely be a plus. The pool was really nice but the beach had A BUNCH of seaweed . OMG I didn't even go into the water. The food was decent, and depending on how much days you at the hotel determines how many reservations you can get (example: staying 3 days only one reservation/ other then that you will basically be eating the buffet food. My vacation consisted of drinks, food, pool, casino, club, zip lining, 4wheeler atv . In only a few days . Had a great time.
Comment from Hotel Management
May 19, 2017 by Customer Service , Hotel Management
Dear Guest, Thank you for bringing to our attention the comments about your stay, which we will take in the highest consideration. For all of us it is great to know that you had a great vacation in our Grand Bahia Principe Bavaro. We would like to have the opportunity to welcome you in the near future in any of our Bahia Principe Hotels & Resorts to experience the hospitality of our people, the quality of our services and facilities. Kind regards, Adriana Peguero Bahia Principe Bavaro Resort
1 out of 5
by A verified traveler from new jersey

No AC for whole stay, dirty rooms, rude staff

Posted May 16, 2017
This was terrible hotel rude staff we were left without AC for the whole stay. I traveled with two infants and one person with heart condition the hotel Didn't care to fix the AC or accommodate us. Won't ever stay here. They rooms were old and mattress dirty. Their staff is so rude and doesn't care.
Comment from Hotel Management
May 19, 2017 by Customer Service , Hotel Management
Dear Vera, Thank you for taking the time to post a review of your recent stay at our hotel, which we really appreciate. We deeply regret any difficulties, which don´t reflect our daily operation. However, we would like to inform you that the incident with the ac was a general damage in the complex, which was solved in a prudent time, so as not to accuse nuisances the guests. Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort
1 out of 5
by A verified traveler from Connecticut , US

TERRIBLE SERVICE, BAD FOOD, VERY CROWDED HOTEL

Posted May 16, 2017
Pros: Water park for the kids was very nice.
Cons: Cleaner room, better beds, Better food with more variety, more friendly staff. And do something with the bed bugs,mosquito, and cockroach.
This was our 3rd trip to Punta Cana. This was the first time we stayed at the Grand Bahia Principe Bavaro. Well where should I start. My family and I planned this trip 4 months ago for a family reunion, we had family members coming from US, Brasil, and UK 17 people all together. When we arrived on 05-06-17 around 1:30 PM for 7 day trip after 25 mins arguing with a member in the front desk, that we wanted to stay in the same hotel, because that's we all paid for. He kept telling me that some were eligible for an upgrade to the adults only hotel, and we kept saying NO THANKS. He finally said that the rooms were not ready,to come back at 3 PM. Went back and finally got checked in at 3:45 PM. After that we were told that we could only make 3 reservations at the a la cart restaurants, and that we had the buffet near the lobby and by the beach to eat anytime ( which the one by the beach is the same as the night a la cart with a different name) LOL. These buffet restaurants served that same exact food every single day. The fruits were terrible, to drink soda, water pineapple or orange juice. The rooms are terrible, old, smells like mold, the bathtub was terrible very old flaking .Also lots of mosquito and cockroach.
Comment from Hotel Management
May 19, 2017 by Customer Service , Hotel Management
Dear Michael, We would like to thank you for bringing to our attention your comments about your stay in our Hotel, which give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us. We sincerely regret that our overall image may have been tarnished as well as not being able to fulfill your expectations this time. We deeply regret any difficulties, which don´t reflect our daily operation. Best regards, Adriana Peguero Bahia Principe Bavaro Resort
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great Beach & Pools

Posted May 11, 2017
Pros: Beach & Pools - very large place
Cons: The food at the buffet is not good and all reservations for the restaurants were booked the day we checked in so we had to each only buffet.
I went for a wedding with a big group of friends and had a great time. Perfect place for big groups. 4 huge pools and a large beach to accommodate all guests.
Comment from Hotel Management
May 11, 2017 by Customer Service , Hotel Management
Dear Rachel, It is lovely to know that you and your group spent a great time in our Grand Bahia Principe Bavaro and enjoyed of our great services and facilities. We would like to apologize for any inconvenience that you may have encountered in our hotel. We hope to receive you again in the near future. Kind regards, Victoria Balbuena Bahia Principe Bavaro Resort
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice hotel

Posted May 6, 2017
Pros: Food was excellent!!!!
Cons: The staff booking the tours mislead the customers, to make a sale
Location: Didn't go out the resort
Hotel, staff, restaurants and food was very good, but the facility it is way to big... If the building where your room is is far from the beach you have a longgggg walk to enjoy the beach... Overall is a good place to vacation if you don't mind a longgggg walk to the beach.
Comment from Hotel Management
May 7, 2017 by Customer Services, Hotel Management
Dear Ani, On behalf of our staff members we would like to thank you for sharing your experience and for recommending us. We are happy to know that you had a very good vacation in our facilities. We do hope you consider visiting us in the near future. Warmest regards, Adriana Peguero Bahia Principe Bavaro Resort
2 out of 5
by A verified traveler

Construction Zone directly out our window/patio.

Posted May 5, 2017
Pros: The resort itself is beautiful if your not stuck looking at a construction site.
Cons: The view was terrible.... did not appreciate being stuck in a room looking at a construction site and then being told we were upgraded. Ridiculous!!
We were booked at that Bavaro and when we arrives we were told we were upgraded to the Amber Green section of the resort. We thought - wow how nice!!! When we arrived we were brought to our room and opened the curtains to the patio to see an entire construction site directly in view. Literally 50 feet away. Meanwhile we had to travel to the Bavaro for everything - our shuttles to the excursions and our shuttles to the airport. I felt we were bait and switch and I was very disappointed because it could have been a very nice stay. There were a few other things that went on like my laundry going missing but that can happen to anyone. I was not thrilled with being stuck looked and hearing a construction site during my vacation. Very very unhappy and unable to change rooms at that point.
Comment from Hotel Management
May 7, 2017 by Customer Services, Hotel Management
Dear Guest, We cannot tell you how sorry we are for the inconvenient that you mentioned, and that situation have tarnished the image that you have about us. We truly appreciate your feedback. Since our guests´ opinions are very important for us. Please rest assured that we are taking your observations into great consideration and have been transmitted to the Management. Our sincerest apologies, Adriana Peguero Bahia Principe Bavaro Resort
2 out of 5
by A verified traveler from M

Posted May 3, 2017
I can made the reserve only for two restaurants when I Stayed 4 night and 5 days my son is 14 years old and he can't use the gym
Comment from Hotel Management
May 5, 2017 by Customer Service , Hotel Management
Dear Edgard, We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration. We are really sorry for not being able to fulfill your expectations with our services. Always at your disposal, Victoria Balbuena Bahia Principe Bavaro Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from New England

Large resort with great Beach!

Posted Apr 28, 2017
Pros: Everything! Kid friendly resort.
Cons: Casino, village area and sports bar need to updated.
Location: Family excursions were fun and they had many choices.
This was our first Caribbean vacation and it was great place for it. We had two children under 5 and they enjoyed the pools, kid's water park and beach. Buffet was large and well stock. Lots of variety.
Comment from Hotel Management
May 5, 2017 by Customer Service , Hotel Management
Dear Roger, Please allow us to reassure that we are extremely proud to know that we exceed your expectations during your first visit to Dominican Republic. We are happy to know that, your family enjoyed our pools, water park, beach and gastronomic offer. We would like to welcome you once again at Punta Cana to experience the hospitality of our people, the quality of our services and facilities. Best regards, Victoria Balbuena Bahia Principe Bavaro Resort
5 out of 5
Recommended
for Families
by A verified traveler from Connecticut

Great Beach and staff was very helpful!

Posted Apr 28, 2017
Pros: Pools, Bars, Food, Beach, and great Kid's water park!
Cons: Sports bar and Casino need updating.
Location: Snorkeling and private beach excursions were fun.
One of the best resorts I have been to. I have been to Caribbean Twelve times and this was absolutely the best one for the price. I would recommend this place to all families. Very friendly staff and great amenities.
Comment from Hotel Management
May 5, 2017 by Customer Service , Hotel Management
Dear Dave, We are delighted to know we have been one of the best hotels from all your visits to the Dominican Republic in terms to quality and price. Thank you for recommending us to all families and for acknowleding our friendly staff. We would like to have the opportunity to welcome you once again and continue providing you the most absolutely outstanding experiences. Warm regards, Victoria Balbuena Bahia Principe Bavaro Resort