Outdoor pool, pool umbrellas, sun loungers

Reviews of Bahia Principe Grand La Romana - All Inclusive

4.5 out of 5
Bahia Principe Grand La Romana - All Inclusive
Carretera San Pedro de Macoris-La Romana, Km 12, Ramón Santana, La Romana

Reviews

8.4

Very Good

Rating 10 - Excellent. 760 out of 1380 reviews" "
Rating 8 - Good. 328 out of 1380 reviews" "
Rating 6 - Okay. 159 out of 1380 reviews" "
Rating 4 - Poor. 66 out of 1380 reviews" "
Rating 2 - Terrible. 67 out of 1380 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lubomira S

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Water in the beach looks brown 😟
Stayed 10 nights in Apr 2024

10/10 Excellent

Cristiano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so beautiful, friendly and safely. Definitely will come back soon.
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 19, 2024
Dear CristianoThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Kevin Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that they had so many fun activities.
Stayed 8 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear LinaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Nancie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time & the staff was friendly. It was hard to get into the restaurants. The bread was amazing!
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear Nancie Thank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Gadah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Estimada GadahGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Geraldine, Pennington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent!
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear GeraldineThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Daniel Cobbina

Liked: Staff & service, amenities
I liked the safety of the property and the variety of entertainment options the property provides. The cleanliness was a bit in question.
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear DanielThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Shikha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Been to many resorts but this is the worst one we saw with not being clean and property breaking down that rooms are in bad shape. Property and buffet dinning too not kept clean. Very disappointed.
Stayed 7 nights in Mar 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear ShikhaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very friendly and help full. All the food was great, the buffet had delicious food so we didn’t even try one of the restaurants. The beach was was perfect with good seating and shaded umbrellas for hanging out all day. Definitely one of the best resorts we have been to in the Dominican Republic.
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear JaredThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Alexandra

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Resort is slightly outdated, especially the bathrooms. The pool is lovely but not huge. The evening shows and daytime entertainment staff were awesome! Beach water is merky with a drop off. Dining is pretty standard for Dominican, maybe slightly under average. Service in the dining room is not great, plates often pile up before someone cleared them, although Oscar was great. The power went out frequently in our room, a few times a day but only for about 20 seconds. Inconvenient during a shower. There was often a strong sewage smell coming from the bathroom. Transportation to and from airport was not included and cost 170$USD each way. Not a very professional or comfortable ride that was set up by the hotel. Housekeepers did an excellent job. Bed was firm but clean. Grounds were also kept clean, and landscaping was lovely.
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear AlexandraWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Kristjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart, curteous and attentive staff. Great bands every evening and some of the staff being “inducers” to get the more timid guests to take a swing on the dance floor. A first one for me. The Bistro French restaurant was world class. Four days of great fun.
Stayed 4 nights in Apr 2024

10/10 Excellent

Adnan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good with calm sea, friendly and good staffs and very polite, food is excellent and good entertainment. I only suggest to improve T. V connection mainly for European football and certain world news channel. We enjoyed ourselves going home while we miss the place.
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear AdrianThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Maria M

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent trip thanks for all personal. Excellent food, pool, all areas.
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear MariaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Sandor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geeat timem property well looked after.
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear SandorThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

MARTHA LUZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El resort es precioso, la atencion es magnífica. No hay duda que sus emoleados dan lo.mejor de lo.mejor para hacernoa sentir especiales. Hay algunas cosas que me gustaria resaltar. Seria fantástico que la.vomida tuviese u poco mas de ese sabor unico de la gastronomia dominicana . Otro punto fue que nos topamos.con.gente fumando en areas que no deberian por que son el paso de huespedes en general, incluyendo.niños. ( cerca del lobby del resort ya sea a la entrada o muy cerca del buffet).
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Estimada MarthaGracias por tomarse el tiempo de comunicarnos que ha tenido una fantástica estancia en nuestro hotel. Es alentador saber que hemos cumplido con todas sus expectativas, excelentes servicios, personal y unas vacaciones de ensueño en el Caribe. Nos emociona saber que conseguimos nuestro objetivo, el pleno disfrute, relax y satisfacción de nuestros huéspedes

6/10 Okay

Nitin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property, Area around property and Beach was very clean. Staff was very kind and helpful. Enjoyed shows and performances every night. Even its all-inclusive resorts we were not able to get reservation in restaurants for dinner. Anyway, we found that none of the restaurants have vegetarian food options. There were lots of food options including fruit juices in buffet but very limited choice for vegetarians. We tried to talk with food manager to arrange few options for vegetarian, but his response was not good. He told us their priority is 900 non-vegetarian people and they don't focus on very few people who are vegetarian. We were group of 10 people. He also said every day we will have different items in buffet so we will find some vegetation options but unfortunately, it's same food everyday so we had to survive 5 days with Pizza and Pasta.
Stayed 4 nights in Mar 2024
Response from Juliana Hendrickson on Apr 13, 2024
Dear NitinWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Cathlene A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and guests were all friendly and helpful. Amazing resort!
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 13, 2024
Dear CathleneThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

MONICA

Liked: Cleanliness, property conditions & facilities
Friendly, great environment,food is great and delicious, nice beache .
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 13, 2024
Dear MonicaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Helen Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent!! They all made us feel like family. Special thanks to Gelson and Omar from the restaurant Rodisio. Also Roberto and Luis from the Flamenco pool bar. We came to celebrate my boyfriend's birthday week and they all made it very special. I only wish the hotel had more shows. Other that that I loved my stay here. Would definitely consider coming back.
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 12, 2024
Dear Helen Thank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Yalexis

Traveled with family
Liked: Cleanliness, staff & service
Hotel necesita mantenimiento, los servicios y utilidades no corresponde a un cinco estrellas, staff fantástico desde los jardineros hasta recepción. Lo mejor que tiene es el personal, muy educado y atento siempre dispuesto a ayudar.
Stayed 14 nights in Mar 2024
Response from Juliana Hendrickson on Apr 11, 2024
Estimado Yalexistomarse el tiempo de comunicar su experiencia a nuestros revisores. La opinión de nuestros clientes es extremadamente valiosa para nosotros ya que nos da la oportunidad de verificar el cumplimiento de las directrices establecidas, así como para asegurar que trabajamos hacia la mejora continua de nuestros servicios. Nos gustaría presentarle nuestras más sinceras disculpas por cualquier inconveniente o dificultad que haya podido experimentar durante su estancia. Nuestro principal objetivo es siempre satisfacer las necesidades de nuestros huéspedes y lamentamos sinceramente que no haya quedado completamente satisfecho con nuestros servicios.

10/10 Excellent

georgina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around amazing. Super clean comfortable lots of food options
Stayed 7 nights in Mar 2024
Response from Juliana Hendrickson on Apr 11, 2024
Dear GeorginaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 11, 2024
Estimado KellyGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are very friendly, especially the people who work in the restaurant.
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 11, 2024
Dear ElizabethThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Amesha Alea

Traveled with family
Liked: Staff & service, property conditions & facilities
Very nice rooms
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear AmeshaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from Juliana Hendrickson on Apr 11, 2024
Estimada MurielGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Liliana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Just a cozy resort. Not too big, not too small. Food was excellent, rooms were clean, super nice staff. We can’t wait to return.
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 11, 2024
Dear LilianaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Johnny A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy it.
Stayed 6 nights in Mar 2024
Response from Juliana Hendrickson on Apr 11, 2024
Dear JohnnyThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Somayeh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 5 nights in Mar 2024
Response from Juliana Hendrickson on Apr 11, 2024
Dear SomayehThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Abiathar Monteiro Carvalho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing e professional!!
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear AbiatharThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Rene

Traveled with family
Didn’t like the food selection and limited reservations
Stayed 8 nights in Mar 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear ReneWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

ARIEL

Liked: Property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear ArielThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

4/10 Poor

Anita

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were not nice. The shower was broken and not working. The patio door was not locking and was broken. The safe kept bugging out and stopped locking. The air conditioning could not be turned down. The food was not nice, it was the same food every day and the food was over cooked and burnt. The service in the dinning area was appalling and we would not get any drinks unless we had to get up and approach the waiters. I would never stay in a Bahia hotel group again. The property was dated and we had to complain and changed rooms 3 times due to all the water/ shower issues.
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear AnitaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

6/10 Okay

Lester

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
We liked the structure and design of the lobby and the rooms. We missed seeing the staff with a happy smile, saying good morning and a lot looking for a better service.
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear LesterWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Ida, Ambler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous place!
Stayed 7 nights in Mar 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear IdaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

MEG'an

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the resort was very friendly! So happy and accommodating! That was the best part. The shower had hot water! The room was always clean. The bed was comfortable enough, the ac was nice and cold. Bottled water and coffee in the room. There were some wasp on the beach as mentioned in other reviews but didn't bother us at all, we just laid out closer to the ocean to avoid. The water isn't as blue as some places because of the lake that feeds into it near by but beautiful none the less! Fyi...Restaurant reservation fill up fast and I'm pretty sure you only get two so book them immediately upon arrival. The food was better than most all inclusive I've been to. There are mosquitos and I recommend bringing big spray, we itched alot. La hacienda 7 activity adventure was absolutely awesome, highly recommend! If I return I would stay here again.
Stayed 5 nights in Mar 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear MeganThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.Also, it is important to note that like many other beaches in the Dominican Republic, ours does not correspond to the image of turquoise water and white sand. However, this does not mean that Bahia La Romana is not a clean or unsuitable beach for bathers, as a very strict cleaning routine is carried out on a constant and daily basis.

10/10 Excellent

Taulant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to visit
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 8, 2024
Estimada TaulantGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear JenniferThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Malika T

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This NOT a 5 star hotel. More like a 3 stars. Expedia doesn't tell you the hotel is 1h15 from the airport and shuttle is $120. It is very isolated/secluded. The water/ocean is more like brown (not as pictured). The rooms are old/need update (cracks in sink, weak lighting and water pressure) and I really do not like having to insert key to get power in room, meaning that lights and AC are off when you leave the room, so very hot when you come back. I booked this hotel specifically because of Tennis and Basketball courts. They are both under renovation. Why wasn't that communicated on website? we had to plead for 2 days for someone to drive us to a basketball court close by. Also, pool closes at 6pm !!! yes, the crew asks everyone to get off the pool. It's way too early. The buffet serves decent food, but the Mediterranean restaurant is awful. We actually left halfway thru the meal and ended at the buffet. We canceled the French restaurant.
Stayed 5 nights in Mar 2024
Response from Juliana Hendrickson on Apr 8, 2024
Dear Milka We sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

8/10 Good

Nuri, Syracuse

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really nice and helpful. However the beach wasn’t great at ll- we all got stung by jellyfish
Stayed 7 nights in Mar 2024
Response from Juliana Hendrickson on Apr 5, 2024
Dear NuriWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.Also, it is important to note that like many other beaches in the Dominican Republic, ours does not correspond to the image of turquoise water and white sand. However, this does not mean that Bahia La Romana is not a clean or unsuitable beach for bathers, as a very strict cleaning routine is carried out on a constant and daily basis.

10/10 Excellent

James Leonard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beach, pool and restaurant choices. The gym could be better but beach workouts are always a good option! Very good staff and the entertainment team was awesome. If you are looking for crystal blue water this isn’t the spot, but was a great experience nonetheless.
Stayed 5 nights in Mar 2024
Response from Juliana Hendrickson on Apr 5, 2024
Dear JamesThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Aldijana

Response from Juliana Hendrickson on Apr 5, 2024
Estimada AldijanaGracias por tomar parte de su tuiempo y valorar nuestros servicios

6/10 Okay

Cindy

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great, resort needs updates . Didn’t care for the rainfall shower in an average tub. Bug problems little white bugs crawling on wood in rooms glad i had repellent seem to killed them . It wouldn’t be on my list to visit again.
Stayed 3 nights in Mar 2024
Response from Juliana Hendrickson on Apr 4, 2024
Dear CindyWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

2/10 Terrible

James

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Instead of receiving a welcome cocktail, you are the cocktail for the hundreds of mosquitoes in the lobby. Service is terrible. The ocean at the resort is super dirty. Drinks taste terrible. I’m a black level member, their highest level and they treated me like crap. Room key had to be replaced 10 times over 9 days.
Stayed 9 nights in Mar 2024
Response from Juliana Hendrickson on Apr 4, 2024
Dear JamesWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

RANJIT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff all round excellent but if there is one improvement I would say to have a larger vegetarian option
Stayed 7 nights in Mar 2024
Response from Juliana Hendrickson on Apr 4, 2024
Dear RanjitThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Ibon, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully landscaped property with a great pool.
Response from Juliana Hendrickson on Apr 4, 2024
Dear IbonThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

4/10 Poor

Kirby, Williamsburg

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First day on arrival we learned that we were not privileged as we thought we where. We tried to upgrade and were willing to pay for the upgrade but was not not possible since we had already checked in. We persisted since this was not our first time in the DR and was told to go to the privilege club to try. We talked to the young lady who had no intrest in helping us at all. We learned that we did not have access to the 5 restaurants on the property but only 3 and we only had bottom shelf liqour. Once at our room it was not but not ocean front property as we had paid for but with the service we had received decided to make due. I have pictures of the view if there is a place to post. The door had no seal and let in air and light from outside say about a qaurter inch gap. The bathroom did not have an exhaust fan which made it literally miserable when someone used the bathroom. The shower head leaked everywhere and sprayed everything but you. The food was pretty good for the most part and the Italian rrsturant was awesome. The day entertainment crew was awesome and had people involved and very lively. The pool bartenders where great, top notch. Back the the able to upgrade to privileged. We met a wonderful couple for the UK and they informed us that they had been offered the upgrade for 15 dollars a day per person. All in all we will not at another Bahia Principe resort again. Deception at every turn.
Stayed 7 nights in Mar 2024
Response from Juliana Hendrickson on Apr 4, 2024
Dear KirbyWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

8/10 Good

Gillian Gayle

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Juliana Hendrickson on Apr 4, 2024
Estimada GuillianGracias por tomar parte de su tiempo y valorar nuestros servicios

4/10 Poor

Elizabeth

Traveled with family
Poor bathroom condition
Stayed 3 nights in Mar 2024
Response from Juliana Hendrickson on Apr 4, 2024
Dear ElizabethWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

8/10 Good

Connie E

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great attentive and professional staff (especially Marcos A.)
Stayed 6 nights in Mar 2024
Response from Juliana Hendrickson on Apr 4, 2024
Dear ConnieThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.