Take your stay elsewhere...
Posted Aug 8, 2016
Not much to say about this resort... Other than it is awful. My husband and I have been to several resorts throughout Mexico and riveria maya, however this was our first stay in the Dominican Republic due to a destination wedding at the Grand Palldium. We were very much looking forward to experiencing the D.R. For the first time.
Firstly, the check in process is a joke. It took us nearly two hours just to check in. We kept getting passed around to different resorts on the property (I believe we were sent to four separate places). A lot of the check in process is done by paper not computer... This just seemed very unorganized.
Secondly, the food is soooo bad!! My husband and I are not picky eaters at all.. We will eat anything. Several times through buffet lines and dinners, it was hard to find anything that looked appetizing. We did have a steak at one of the restaurants that was pretty good however. Also, several restaurants wouldn't allow us in! We even had the VIP wristband which meant we could get into any restaurant on the property... So much for upgrading.
Thirdly, the staff is pretty rude for the most part. The concierge staff were very helpful and friendly, as were some of the wait staff... But the bartenders, were terrible! Being there for a wedding, we were around the bartenders more than any of the other staff. I am fortunate enough to have very polite and respectful friends.. The behavior on behalf of the bartenders was not reciprocated however!
Comment from Hotel Management
Aug 11, 2016 by Resident Manager, Hotel Management
First of all thanks for taking your time to provide us your opinion about Grand Palladium Palace.
We try to offer our guest the best service and treat them as VIP,we do apologize that the food was not so good as expected,as you know we have several restaurants and we offer different type of food,we take a note about and we will meet with our kitchen staff.
Thanks for your feedback even is not so positive and we are working on it to improve all this points.