Ratings based on 277 Verified Reviews

3.8 out of 5
69% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from atlanta, ga

Great beach. Ok room. Poor everything else

Posted Jan 6, 2018
Fantastic beach and good pools. Our room was nice with the exception of the door, which had a long three inch crack at the top. Everything else was quite poor...notably, the customer service. We did not interact with one employee who seemed like they genuinely wanted to help us. Directions on where to eat/go, activity recommendations, glass of water at dinner, the three times we requested housekeeping because all they did was drop two bottles of water in the room...we were always made to feel like the inconvenience. Further, there seemed to be accountability for any employee. Guest services hung up on me about five times during the course of our 2 day stay. We requested a taxi for our ride to the airport. “They will be here with a sign with your name on it at 6am.” ...6:15 and two requests from the front desk later the most unsafe taxi I have ever ridden in arrives (side note: our taxi driver pulled over halfway through our fared drive to get gas- I thank the hotel for that as well). If you try to speak Spanish or English it will not make a difference - you will get the same you are an inconvenience attitude. Of course, when you speak English much more accentuated and they are more likely to hang up on you or pretend in front of you they don’t speak English. The final comments I will make is about the good situation. The buffets are ok, but the hours are ridiculous. There is literally no food option at the resort between 5-7pm. So if you have a kid, good luck.
Comment from Hotel Management
Jan 10, 2018 by Yulissa, Hotel Management
Dear Tom, Thanks for taking your time in order to share your experience in our hotel on Expedia. For us is a pleasure to know that you have enjoyed our beach and pool. On the other hand, we deeply regret the inconvenience that you have suffered during your stay with us. Regarding your comments we will like to remark son items: in our resort, we have light signals and maps located in strategic places to facilitate the location of our facilities of all our customers, we have trained personnel to serve our clients in different languages. Regarding your comments that between 5-7 we have no options for our customers to eat, we would like to inform you that our sports bar is open 24 hours in addition to our complex with room service from 11:00 am to 11:00 pm. Once again, we are sorry for not fulfilling your expectations regarding service, for us will be a pleasure to have you back and reverse your impressions about our property. Best Regards, Yulissa Mari Puello Accomodation Manager Assistant
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Nice place close to beech

Posted Dec 10, 2017
Pros: Buffet is great,needs more vegetable choices for vegetarians
Cons: Restaurants on site need lot of improvements in what they serve. Indian food was not Indian taste or presentation,Chinese And Italian were ☹️
Property is beautiful. This was my third time staying there. Have stayed at Bavaro,grand Bavaro and palace.
Comment from Hotel Management
Dec 11, 2017 by Scarling - Hospitality Manager, Hotel Management
Dear Meena, Thank you ever so much for your loyalty to Palladium Hotels & Resorts and for your four-star review! As a repeat guest, you help us to exceed every expectation and it is very rewarding when we get to surprise you on every visit. We regret that some of our restaurants were not up to your expectations, but proudly inform you that there is a wide change coming up for our restaurants and buffets, and be sure you are going to love it if you decide to come back; which by the way, we would love. We feel honored that you would return and can’t wait to see you on your next vacation!  Our best regards, Scarling Hospitality Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice. Rude staff

Posted Dec 10, 2017
Hotel under renovation. Most of the staff rude. Training needed about customer service.
Comment from Hotel Management
Dec 10, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Guest, I so much appreciate you for the valuable time you have taken to share your concerns about your recent experience lived on our premises. Receive my apology for any inconvenience and impression you may have faced while on site and if we did not perform as our usual level of standard of services during your stay. We are intensifying on our training program addressed to all our associates stressing on the procedures considered should be implemented each day in order to guarantee an optimal service to all our dear guests. It would be fantastic to host you in the near future and show you that we are capable of offering you a memorable experience in every sense! Our very best regards, Scarling Hospitality Manager
1 out of 5
by A verified traveler from England

A great place if you want food poisoning

Posted Nov 20, 2017
Pros: .We were only there for 11 long days.
Cons: The food. The poolside toilet facilities were a disgrace. The poolside bar didn't open till the weekend when the local arrived.
Location: There is very little to do in the day. But an island trip is very good. So is the trip to CoCo Bongo.
The holiday was a disaster. The food was warm or cold and great if you liked pigs trotters for lunch and dinner. What wasn't eaten seemed to be there the next day. The bath/shower was dangerous and the only was to wash you hair was if you got into the bath and stood under the shower. definitely not for the older age group. /what they don't tell you is that the locals can get a weekend pass and use the facilities. Hence all the loungers round the pool were taken up by locals and you couldn't get anywhere to sit. If this information is an insult to the hotel. I am sorry but its true..
Comment from Hotel Management
Nov 23, 2017 by Yulissa, Hotel Management
First of all, we would like to thank you for sharing your experience with us. your words and comment help us to improve and offer our clients a better services. we regret if you did not like our gastronomie, personally I will speak with the F&B Manager to see how we can offer a better quality and variety because we always try to exceed our guests expectations. we hope to see you back and reverse your impressions about our property. Best Regards, Yulissa Marí Puello Accomodation Manager Assistant
1 out of 5
by A verified traveler from USA

DON'T WASTE YOUR HARD EARNED MONEY @ THIS HOTEL!

Posted Nov 12, 2017
We've just came back from our trip and unfortunately stayed at this resort. We had many problems with our original room and we did reported to front desk. The staff and manager at front desk have ZERO customer service. The manager has ZERO critical skill sets to do her job and needs to be removed immediately. When we reported the severe issues in our room (we did it several times), she had the odesity to be rude, disrespectful, condensending, and belittled me and my husband because we were not listening to her staff that things will get fixed and that we had to understand them and worked with them! It took two days for them to fix the issues. Yes, we got a little loud with them after the fact she completly walked away from us when we were speaking to her that she needed to change us rooms (thanks to Expedia's help, we got moved to another room). She felt like we were truly an inconvinience to her and could not understand that they were going to fix the issue. Long story short, we met other guests and sadly all of them had major issues with their rooms and management were just brushing them off with their usual script of "We have reported it and will work on it quickly. Please understand us." And some of these guests even swore that they will never come back to the country because of the horrible experience in how they were treated by reception and management! Sadly, the staff at the bars and restuarants were the complete opposite & were amazing. DON'T STAY HERE!
Comment from Hotel Management
Nov 16, 2017 by Yulissa Mari Puello , Hotel Management
Thanks for taking your time in order to share your experience in our hotel . In the other hand, we would like to apologize for the inconveniences suffered during your stay with us, we are sorry for not fulfilling your expectations regarding service. We hope to see you back and reverse your impressions about our property.
2 out of 5
by A verified traveler from New York, NY

Bad hotel experience and service

Posted Sep 25, 2017
Pros: Nothing
Cons: The service must be improved, they need to show that there guests are important.
We were suppose to spend 6 days and 5 nights at the hotel and only spent 2 days. We were a group of 10 people and unfortunately got hit with Hurricane Maria. One would think that the hotel would be concern about their guest safety and ensuring they have everything they need but not this hotel; we never received any room service, our rooms were never cleaned, when they shut down the restaurants we were told they would send us food but we had to risk our own lives in the middle of the hurricane to go pick up a bag of food. The bag of food contained prison food: a one slice ham and egg cheese slice bread sandwich with no condiments; a small carton of milk, banana and a small carton of cereal. It was truly unbelievable and completely dissatisfying. We never received any attention from any of the hotel staff. The food in general was bad. I'm very sad to say it was such a terrible experience we had no choice but to leave.
Comment from Hotel Management
Sep 30, 2017 by Yulissa, Hotel Management
Dear Raquel, Thank you for sharing your comments and impressions with us. We are very sorry that we have not exceeded your expectations. Unfortunatelly you have pass Maria Hurricane being in our facilities In order to preserve your security due to the state of emergency that we were forced to advance some services and to suspend others. we were working from the day after the hurricane strongly to restore all our services.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice hotel close to everything

Posted Sep 4, 2017 on Orbitz
It was my first time staying at this resort. I had an amazing time. My family and I enjoyed the food, drinks, and service. Our stay wouldn't have been so great without the people that work their that made us feel entertained. My only recommendation is that the entertainment in the lobby be more exciting and the pull out bed be more comfortable for people to sleep in. Other than that everything was perfect.
Comment from Hotel Management
Sep 6, 2017 by Accommodation Assistant, Hotel Management
Thanks for taking your time to share your impressions in our Resort,. we love to know that you have enjoy your holidays with us besides the good treatment of our collaborators! We take note of your recommendations and we will transfer them to the entertainment department. we hope you come back soon!!!! Best Regards, Yulissa Mari Puello Accomodation Manager Assitant.
1 out of 5
by A verified traveler from Arizona

Dissatisfied

Posted Sep 3, 2017
Pros: Some of the staff and the beach.
Cons: Fix your shower. Not the bestplace for honeymooners!
Location: Na
Waoo, what a waste of money. They have some real issues with the so call jet tub. Nothing work, all the water spill outside. Then you have to clean it unless you want a swamp room. Horrible staying, won't go back there. The beach was the only thing nice about it.
Comment from Hotel Management
Sep 6, 2017 by Accommodation Assistant, Hotel Management
Dear Cesar, Thank you for sharing your impressions with us. we are really happy to hear that you enjoy our beautiful beach, during your stay. In another hand we would like to apologize for the inconveniences suffered during your stay with us.we will take note of all this to improve our services. Best Regards, Yulissa Mari Puello, Accomodation Manager assitant,
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

DR vacation 2017

Posted Aug 26, 2017 on Orbitz
Pros: The restaurant were very good and very friendly staff at the buffets,I love the pool bars, did the japanese restaurant (great show and food).
Cons: Poor night shows
Location: Great location all the attractions 15 to 20 minutes away from the hotel.
We stayed 6 nights at this hotel (august Sunday 20 to Friday 25 )Excellence cervice .friendly staff,very helpful and nice people. The areas were clean and well maintained.the room was spacious and very clean.
Comment from Hotel Management
Aug 28, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
Dear Mr. Anderson, First of all, we would like to thank you for taking your time in order to share your experience on Orbitz. It is a pleasure to know you had a funny stay with our team and you appreciated our restaurants and the friendliness of all our staff. On the other hand, we will hold a meeting with the entertainment head to improve our shows. Your words help us to improve and offer a better service. We hope you can visit us again in order to live another Palladium experience. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice hotel to the beach

Posted Aug 9, 2017
Aaa +++ I recommend to anyone who really wants to have a pleasant vacation
Comment from Hotel Management
Aug 9, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Charlie, Thank you for your time and your good comments. We look forward to receiving you again here with us. Our best regards from Punta Cana, Scarling Florian Hospitality Manager