Ratings based on 257 Verified Reviews

3.9 out of 5
71% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from New Jersey

WORST RESORT STAY EVER. 0 STARS. DO NOT RECOMMEND.

Posted Jun 7, 2017
Pros: We got an upgraded room for free since the hotel thought we were on our honeymoon. But that might have led the employees to target us for theft.
Cons: The customer service provided by the hotel was extremely lacking and not at all worth the amount of money spent. We spent the vacation in distress.
Unfortunately, the stay and service at the Grand Palladium Palace was highly inadequate. Within 4 hours of checking in, our property was stolen including both of our wallets, $200 in cash, and my boyfriend’s iPhone 7. We spoke to the front desk and guest services to file a formal complaint. Day after day, the front desk they claimed that we never filed any complaint. A bold face lie. We started tracking the phone using Find My Iphone and noticed it was moving from the back room of the lobby to the towel shack by the pool. The employees were getting visibly worried that we could track the phone and started asking us questions about how the tracker works. We continuously asked the managers to contact the local police to file an official complaint and they resisted and refused to let us contact them on our own. Eventually security “found” one wallet. My boyfriend and I searched for hours in the shrubbery and luckily found his iPhone. Upon checkout, we had a charge of $208 for our spa services that we had charged to the room just after checking in the first day. We had already made the management aware of our situation several times and they had ensured us it would not affect our billing. None of our credit cards were active but they demanded we pay for the service in order to leave the resort. The hotel manager had no regard for our issues. We were forced to use our remaining cash to pay for the charge because we didn’t want to miss our flight and get stranded in the DR.
Comment from Hotel Management
Jun 9, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
Dear Puja P, First of all, we would like to thank you for taking your time in order to comment your stay on Expedia. On the other hand, we should spologize for the inconvenient ocurred in the pool. We have a big security department working 24 hours in all the complex but we always recommend keeping your belongings watched in public areas. I should inform you that we conducted the investigation following the procedure but the police, according to Dominican law, can not appear at the hotel without having made a complaint previously at the police station. That is why, the police did not come. We regret that this fact has tarnished your stay with us and we hope you can give us another opportunity to reverse that bad impression of your last stay in order to live a real Palladium experience. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Beautiful hotel. Many things to do.

Posted May 3, 2017
Pros: Pools, staff.
Cons: Lighting in the rooms. Some of the food. The slippery floors in the rooms.
Location: The location was great. Right near the beach. Lots to do.
Wonderful experience. Beautiful room, pools, bars, restaurants, scenery, etc. Had a great time. Staff was great and inviting.
Comment from Hotel Management
May 4, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
Dear Laura, First of all, we would like to thank you for your nice words about your stay with the Palladium team. It is great to hear you appreciated our location next to the beach and our facilities. We are glad to know you had a wonderful experience with us. We hope you can visit us again! Kind regards
1 out of 5
by A verified traveler from ofir

Posted May 3, 2017
We had bad experience from the hotel was disappointing, we got in to a room was very small that you can barley move inside. Plus the room wasn't nice at all, we had nails coming out of the wall, the tap shower were old , mirror was old and dirty. You planned to stay longer but after the first night we just wanted to leave, the manager was talking to us and tell us he will help us if we will give him a chance. We came back after 3 day and nobody help us. Very disappointing place, employees were not to nice, check in eas very slow , old and small room look like a cheap hostel. We will not come back !
Comment from Hotel Management
May 4, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
Dear Guest, First of all, we would like to thank you for taking your time to share your experience on Expedia.com. I regret if you did not like our rooms. Next time, I recommend visit our website www.palladiumhotelgroup.com before you stay. In this website we offer the descriptions of all the rooms with theis size and utilities. On the other hand, I thenk you again for your feedback, your words help us to improve and to offer a better service. We hope you can visit us again in order to live a real Palladium Experience. Kind regards Almudena Mosteiro Accommodation Assistant
2 out of 5
by A verified traveler from New Jersey

Nice beach, hotel below expectations

Posted Apr 23, 2017
Pros: beautiful beach and ocean, small waves, soft yellow sand, clear water Hotel grounds had pretty foliage, no bugs, close walk to beach Cons: arrival was confusing, no explanation of accommodations Room smelled like mold, they moved us to another room that smelled fine Shower was awful. You have to climb into the tub to reach the shower. The shower head hangs too far back and you have to lean backwards to fit underneath it. Water flows around the tub and there is no drainage for it. The best solution is to use a towel to soak up the water after the shower. There are smoked glass doors to the bathroom entrance and shower/tub. There is limited privacy. Very awkward. Restaurants are not open all day except the sports bar, breakfast ended at 10 am, no where to get snacks easily Service was not that great, at many buffet meals, we were not given drinks or silverware when it was crowded, some times a server would seat us while other times we had to find our own table Overall, the property is very pretty but the staff wasn't that happy or friendly. The friendliest person was a lady asking us to fill out a survey during departure and rate it 5 stars.
Comment from Hotel Management
Apr 25, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
Dear Tina, First of all, we would like to thank you for taking your time to share your experience on Expedia.com. It is a pleasure to know you appreciated our beautiful beach and gardens. On the other hand, I regret if you did not like the facilities of our rooms and our restaurants' timetables . We will held a meeting with the heads of department in order to improve and offer a better service. Your words always help us to change some details. We hope you can visit us again to see the improvements. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel on beach

Posted Apr 7, 2017
Excellent stay. Perfect beach location! The facilities and accommodations were extraordinary.
Comment from Hotel Management
Apr 7, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
Dear guest, We would like to thank you for sharing your experience on Expedia. We are glad to know you spent a wonderful vacation at Grand Palladium Palace and you appreciated our facilities and our beautiful beach. We hope you can visit us again in order to have another special holiday. Kind regards
3 out of 5
by A verified traveler from michigan

Decent hotel

Posted Mar 14, 2017
The hotel was decent, but the food was terrible, except at the gourmet restaurant. The maid stole money out of the safe in the room, so be careful with valuables. Top shelf alcohol can only be found at the adults only exclusive hotel and not at the other 3 hotels. The best thing was the staff were pleasant and helpful. They upgraded our room after our money was stolen.
Comment from Hotel Management
Mar 16, 2017 by Almudena Mosteiro Accommodation Assistant, Hotel Management
Dear AD, First of all, we would like to thank you for taking your time to share your experience on Expedia. It is great to hear you appreciated the friendliness of all the staff and the food of our Gourmet Restaurant. On the other hand I should apologize for the inconvenient in your room. We hope you can visit us again in order to see how we improve our services. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Beautiful Resort

Posted Dec 10, 2016 on CheapTickets
This resort was absolutely gorgeous. My boyfriend and I stayed in a loft room and it was amazing, we had a garden view balcony but we were also able to see the ocean! The service was great.
Comment from Hotel Management
Dec 12, 2016 by Resident Manager, Hotel Management
Dear Mrs. Angie, Thank you very much for your comments, it is nice to read that you enjoyed your stay with us and we hope to see you again. Best regards, L.Tajes Resident Manager
2 out of 5
by A verified traveler from US

Poor Service and Unhelpful Staff

Posted Nov 28, 2016
It took them 2 hours to book us into our room. Did not tell us that the restaurants get busy (1-2 hour) wait. Poor service in other restaurants. Staff not tentative or friendly. Resort has poor nightly entertainment. Poor signage to show you were buildings (gym, restaurant's etc..) are located...
Comment from Hotel Management
Nov 30, 2016 by Resident Manager, Hotel Management
Dear Peter, We are terribly sorry about your impressions about our service and facilities. Your comments will be taken into account to improve our services. Best Regards, L.Tajes Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Just as advertised!

Posted Nov 17, 2016
The resort was amazing. The food, beach and pool were all great. Are exactly as shown in the pictures. The room was very clean and organized with a jacuzzi. Had an amazing experience overall and would definitely visit again.
Comment from Hotel Management
Nov 17, 2016 by Resident Manager, Hotel Management
Dear Peter, Thank you very much for your comments. It will be a pleasure to have you as guest again. Best regards, L. Tajes Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Budapest, Hungary

Fantastic holiday in Punta Cana

Posted Nov 13, 2016
Location: Saona island is fantastic!
Palladium is hotel which is worth to visit! Everything was awesome!
Comment from Hotel Management
Nov 14, 2016 by Resident Manager, Hotel Management
Dear Andras, Thank you very much for your comments. Best regards, L.Tajes Resident Manager