Porch

Reviews of Grand Palladium Palace Resort Spa & Casino - All Inclusive

4 out of 5
Grand Palladium Palace Resort Spa & Casino - All Inclusive
Avda. Francia s/n, Playas de Bavaro, Punta Cana, La Altagracia

Reviews

7.6

Good

Rating 10 - Excellent. 366 out of 865 reviews" "
Rating 8 - Good. 208 out of 865 reviews" "
Rating 6 - Okay. 128 out of 865 reviews" "
Rating 4 - Poor. 78 out of 865 reviews" "
Rating 2 - Terrible. 85 out of 865 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 3 nights in Apr 2024
Response from E. Cordero Guest Satisfaction Lead on Apr 18, 2024
Dear Jessica,Thank you for taking the time to share your experience with us on Expedia. We are delighted to hear that you had a great time during your stay at the Grand Palladium Palace Resort Spa & Casino.Providing exceptional experiences to our guests is our top priority, and we are thrilled that we were able to meet your expectations. Your satisfaction is very important to us, and we appreciate your positive feedback.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

6/10 Okay

dovile

Disliked: Property conditions & facilities
Rooms are outdated and old, coffee wait times in the morning is like 30 mins lack of staff , could do with self service coffee machines and beer and wines etc.
Stayed 7 nights in Apr 2024
Response from Hospitality Sr. Advisor on Apr 14, 2024
Dear Dovile,Thank you for sharing your feedback with us regarding your recent stay at our resort.We sincerely apologize for the inconvenience you experienced due to the outdated rooms and long wait times for coffee in the morning. Your comments regarding the lack of staff and the need for self-service coffee machines and beverage options have been duly noted. Improving the overall guest experience is our top priority, and we will certainly review your suggestions to make necessary improvements.Please be assured that your feedback will be shared with the relevant departments for further review and consideration. We appreciate your valuable input as it helps us identify areas where we can enhance our services for future guests.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Matthew, hinsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Hospitality Sr. Advisor on Apr 13, 2024
Dear Matthew,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Dionicio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for rest
Stayed 5 nights in Apr 2024
Response from Hospitality Sr. Advisor on Apr 12, 2024
Dear Dionicio,Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

4/10 Poor

Janet

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Feb 2024
Response from E. Cordero Guest Satisfaction Lead on Apr 11, 2024
Dear Janet,Thank you for choosing to stay at Grand Palladium Palace Resort Spa & Casino and for taking the time to share your feedback with us. We regret to learn that your recent experience did not meet your expectations. Please accept our sincere apologies for any inconvenience you encountered during your stay. We truly value your feedback as it helps us to identify areas for improvement and to ensure that all our guests have a pleasant stay. Your comments will be shared with the relevant departments for further review. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve been to Grand Palladium in punta Cana twice now, and both times we thoroughly enjoyed our stay there. The landscaping is amazing and very well kept. The beach is beautiful and they were very good at removing the seaweed off the beach every morning. Our accommodations were great, we stayed in one of the loft rooms. The AC could have been better but I guess because of the size of the room, it was harder to keep it cooler. The staff were friendly and did a great job at making sure our stay there was comfortable. We found the food to be great but we also aren’t very picky eaters. We enjoyed the specialty restaurants we were able to try, and we all agree the ones we liked the most from what we tried were La Lola and El Dorado. Special thanks to Rafael at the front desk who was able to help with our dinner reservation change without hesitation and would check in on us to make sure we were doing okay. 10/10 service.
Response from Hospitality Sr. Advisor on Apr 8, 2024
Dear Joelle, We sincerely appreciate your loyalty and your choice to stay at the Grand Palladium at Punta Cana. We are pleased to hear that you enjoyed your stay twice and had an overall positive experience.Our team strives to maintain a beautiful and well-kept environment, and we are glad to hear that you appreciated our efforts in landscaping and beach cleanliness. Daily seaweed removal is a priority for us, and we are pleased that you noticed our commitment to keeping the beach in excellent condition.We regret any inconvenience you experienced with the air conditioning in your loft room. We will take note of your comment and look for ways to improve the comfort of our guests on future stays.It is a pleasure to know that you enjoyed our gastronomic offerings. The variety of specialty restaurants is an important part of our resort experience, and we are pleased that you had the opportunity to try La Lola and El Dorado. We will pass on your compliments to our staff, especially Rafael at the front desk, who ensured that your dinner reservation change went smoothly.Thank you for your kind rating of 10/10. We look forward to welcoming you back in the future and providing you with another exceptional stay.Sincerely,Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Yoeddy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, Rafael very helpful with all our needs and services required. Always in contact to check everything was going good and smooth.
Stayed 2 nights in Apr 2024
Response from D. Cruz Hospitality Advisor on Apr 4, 2024
Dear Yoeddy,Thank you very much for sharing a great review of our Grand Palladium Palace Resort Spa & Casino, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team.We hope to have the opportunity to offer you our services again in the future.Receive warm greetings from Paradise!D. CruzHospitality Advisor

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best resort I have stayed at. The staff are excellent and I had the best concierge Cesar who was on top of everything and made sure I was always happy. The beaches are wonderful, food awesome, gardens beautiful, cocktails excellent. I will be coming back to this resort!
Stayed 6 nights in Mar 2024
Response from D. Cruz Hospitality Advisor on Apr 4, 2024
Dear Angela, Thank you for selecting our Hotel for your holidays at this beautiful Caribbean destination.We are very proud to know that you were impressed, not only by the beauty of your Suite but also by the attentive service you received, our paradisiac beach and the great food and drinks options in different buffets, restaurants, and bars.Thank you for your kind review, we look forward to the next visit of yours.Our best regards!D. CruzHospitality Advisor

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and so much to do!
Stayed 4 nights in Mar 2024
Response from Hospitality Sr. Advisor on Mar 23, 2024
Dear Jennifer,Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Hospitality Sr. Advisor on Mar 23, 2024
Dear Peter,Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at Grand Pallidium! It was overwhelming when we got there traveling as mom with three kids - two teenage boys and 10 year old boy - but I cannot say enough how excellent Rafael was - he was there when we checked in - since we were late, he had made dinner reservations already for us - which was amazing because I had not figured out the app yet. Anytime I needed anything - he was there and helped. My son got a stomach bug and he came to the room and helped me get medicine and showed me where/how I could use their onsite doctor. Even on his day off he still messaged back and helped with my questions. He arranged taxis, helped us get fresh towels, helped with currency exchange, helped with virtually everything. We would have been lost without him! The resort was very nice and felt like we were staying in a high end place. The beach was great - and all the pools and activities were super fun. The food was delicious - and we loved the buffet and Japanese restaurant the most. Also the Argentina restaurant. They have a “train” you can jump on to get places which helps a bunch. I would definitely recommend this place - and ask for Rafael!
Response from Hospitality Sr. Advisor on Mar 22, 2024
Dear Danielle,Thank you so much for taking the time to share your wonderful experience at Grand Palladium Palace Resort Spa & Casino! We are thrilled to hear that you and your family had such a fantastic time during your stay with us.It brings us immense joy to know that Rafael made such a positive impact on your visit. Providing exceptional service and ensuring our guests' comfort and satisfaction are our top priorities, and we are delighted that Rafael went above and beyond to assist you throughout your stay. We will be sure to pass on your kind words to him and the rest of our team.We are glad to hear that you enjoyed our resort facilities, including the beautiful beach, pools, and various activities. It is fantastic to know that you found our dining options delicious and that you particularly enjoyed the buffet, Japanese, and Argentinean restaurants. We strive to offer a diverse culinary experience that caters to all tastes, and we are delighted that you appreciated it.Your recommendation means the world to us, and we are honored that you would recommend Grand Palladium to others. Rest assured that we will continue to uphold the high standards of service and quality that you experienced during your stay.Once again, thank you for choosing Grand Palladium Palace Resort Spa & Casinofor your family vacation. We hope to have the pleasure of welcoming you back in the near future for another memorable stay!Warm regards,Y. JiménezHospitality Sr. Advisor

8/10 Good

Melanie Lynn

Stayed 7 nights in Mar 2024
Response from Hospitality Sr. Advisor on Mar 18, 2024
Dear Melanie Lynn,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Brianna Star

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 7 nights in Mar 2024
Response from Hospitality Sr. Advisor on Mar 17, 2024
Dear Brianna Star,Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

10/10 Excellent

edward john

Stayed 5 nights in Jan 2024
Response from Hospitality Sr. Advisor on Mar 22, 2024
Dear Edward John, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

4/10 Poor

Michael, cary

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
During our stay, the ceiling came down in our room, plaster covered most of our bathroom floor, the sinks, our toiletries etc. I contacted management and they said that they would send someone to fix it. They never came. Overnight, even more came down which woke us each time it crashed down. The next day, they finally came to look at it. They moved us to a lower level room and offered a 25 min massage as compensation for it. In my opinion, that was far less that should have been offered. At the very least I would expect that night to have been removed from our bill. Deeply disappointed with the customer service at this resort.
Stayed 7 nights in Feb 2024
Response from E. Cordero Guest Satisfaction Lead on Feb 23, 2024
Dear Michael,Thank you for taking the time to share your feedback regarding your recent stay at Grand Palladium Palace Resort Spa & Casino. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate the opportunity to address your concerns.We deeply regret the issues with the ceiling in your room, and we understand the frustration it must have caused. We sincerely apologize for the delay in addressing the problem and for the additional inconvenience caused overnight. Your experience falls short of the high standards we strive to maintain.We appreciate your communication with our management team, and we are sorry to hear that the resolution provided did not meet your expectations. Offering a lower-level room and a 25-minute massage was our attempt to make amends, but we acknowledge that it may not have fully addressed the impact on your stay.Your feedback is invaluable to us, and we will be reviewing our procedures to ensure a more prompt and effective response to such issues in the future. Please be assured that we take your comments seriously, and they will be shared with our team for further improvement.Once again, we apologize for any disappointment you experienced and appreciate your understanding. If there is anything more you would like to share or discuss, please feel free to reach out.Warm regards,

8/10 Good

diane m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from E. Cordero Guest Satisfaction Lead on Feb 2, 2024
Dear Diane M,Thank you for taking the time to provide your feedback and for choosing Grand Palladium Palace Resort & Spa. We appreciate your rating of 4 out of 5.It's heartening to learn that your overall experience with us was positive. Your feedback is important, and we're grateful for your acknowledgment. We're constantly striving to enhance our services and guest experience, and your insights contribute significantly to that ongoing process.If there are specific aspects of your stay that you found particularly enjoyable or areas where you believe we could improve, we would be eager to hear more. Your detailed input helps us better understand the guest perspective and assists us in making continuous improvements.We hope to have the pleasure of welcoming you back to Grand Palladium Palace Resort & Spa in the future. Thank you for choosing us, and we look forward to exceeding your expectations on your next visit.Best Regards,

8/10 Good

Lovelyne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I loved my stay at this hotel however was let down due to fact i had something stolen from my room and as i still waiting for response to the investigation from the hotel.
Stayed 7 nights in Jan 2024
Response from Hospitality Sr. Advisor on Jan 28, 2024
Dear Lovelyne,We sincerely appreciate you taking the time to share your comments about your recent stay at our hotel. We are glad to hear that you had an overall positive experience during your visit.We greatly value your feedback and your choice to stay with us. We deeply regret any inconvenience you experienced and want to assure you that we are taking steps to address your concerns. Immediately upon receiving your feedback, we shared it with our appropriate team to thoroughly review our records and conduct a thorough investigation.We are working diligently to provide you with a complete and satisfactory response as soon as possible. Your experience is of the utmost importance to us, and we want to ensure that this matter is addressed appropriately. We thank you for your patience as we go through this process.We sincerely appreciate your choice to stay with us and look forward to the opportunity to regain your trust in the future.Sincerely,Y. JiménezHospitality Sr. Advisor

8/10 Good

Corrine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Nice property. Beautiful beach. Couple things I wish were better - there is virtually no dining options between 12-7. Casino only opens at 7pm every night - would have liked something to do mid day when there wasn’t food options. Activities during the day are limited. Night activities were great. Their app needs major work! It isn’t updated, hard to navigate. Events and calendars are old. TRS has more food options and all day food access.
Stayed 7 nights in Jan 2024
Response from Hospitality Sr. Advisor on Jan 15, 2024
Dear Corrine,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our great staff, nice property, and beautiful beach. It's always wonderful to hear that our guests enjoyed their overall experience.We understand your concerns about dining options and the timing of the casino opening. We apologize for any inconvenience this may have caused during your stay. Your feedback is important, and we will certainly take it into consideration as we continuously strive to improve our services.We also appreciate your feedback regarding our app. We apologize for any difficulties you encountered, and we will work on updating and improving its navigation to provide a more seamless experience for our guests.Thank you for mentioning TRS and their food options. We value your input, and we will use this information to evaluate and enhance our offerings to ensure we meet the expectations of our guests.We hope to have the opportunity to welcome you back in the future and provide an even better experience.Warm regards,Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Amy Beth

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The swim out room was amazing as well as the beach. Food at the buffets was less than desirable.
Stayed 5 nights in Jan 2024
Response from Hospitality Sr. Advisor on Jan 14, 2024
Dear Amy Beth,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the swim-out room and the beautiful beach during your stay. It's always our goal to provide a positive and memorable experience for our guests.We're sorry to learn that the food at the buffets did not meet your expectations. We understand that dining is a crucial aspect of your overall experience, and we appreciate your honest feedback. Your comments will be shared with our culinary team to ensure we address any areas for improvement.Once again, thank you for choosing our resort, and we hope to welcome you back for another enjoyable stay in the future.Best regards,Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Lisa, Delhi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hospitality Sr. Advisor on Jan 14, 2024
Dear Lisa, We appreciate your preference in selecting our Grand Palladium Palace Resort Spa & Casino Resort for your well-deserved vacation. We are honored to know that your experience was completely satisfactory.We look forward to having the pleasure of providing you with another unique and memorable experience.Kind regards! Y. JiménezHospitality Sr. Advisor

4/10 Poor

Joelle

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Hospitality Sr. Advisor on Jan 12, 2024
Dear Joelle,We appreciate the time you took to review your recent experience at our resort. We regret that your expectations were not met, and we regret not having more details on the areas that you feel we need to improve, we would have loved to have a more substantial review.We look forward to the opportunity to change your impression of our resort.Kind regards,Y. JiménezHospitality Sr. Advisor

8/10 Good

Paola

Stayed 2 nights in Jan 2024
Response from Hospitality Sr. Advisor on Jan 9, 2024
Estimada Paola, Muchas gracias por elegir a como destino preferido para sus recientes vacaciones.Apreciamos el tiempo que ha dedicado a valorar nuestra propiedad. Nos honra saber que su experiencia general fue satisfactoria. Esperamos su próxima visita y esperamos alcanzar su máxima satisfacción.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

8/10 Good

MARITZA

Stayed 7 nights in Dec 2023
Response from E. Cordero Guest Satisfaction Lead on Jan 24, 2024
Dear MARITZA,Thank you for taking the time to share your feedback on Expedia regarding your recent stay at Grand Palladium Palace Resort Spa & Casino. We appreciate your honesty and the 4-star rating.We're pleased to hear that you had an overall positive experience with us. However, if there were specific aspects that could have been improved and contributed to your decision to give us a 4-star rating instead of a perfect 5, we would love to hear more about it. Your insights are valuable as they help us identify areas for enhancement.If there's anything we can do to address any concerns or make your future stays even more enjoyable, please feel free to let us know. We aim to provide exceptional experiences for our guests, and your input is instrumental in achieving that goal.Thank you for choosing Grand Palladium Palace Resort Spa & Casino. We hope to welcome you back for another visit in the future.Best regards,

8/10 Good

Isabel

Response from Hospitality Sr. Advisor on Feb 9, 2024
Estimada Isabel,Muchas gracias por elegir a como destino preferido para sus recientes vacaciones.Apreciamos el tiempo que ha dedicado a valorar nuestra propiedad. Nos honra saber que su experiencia general fue satisfactoria. Esperamos su próxima visita y esperamos alcanzar su máxima satisfacción.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

6/10 Okay

JOSE

Stayed 6 nights in Dec 2023
Response from Hospitality Sr. Advisor on Jan 19, 2024
Dear Jose,We appreciate the time you took to review your recent experience at our resort. We regret that your expectations were not met, and we regret not having more details on the areas that you feel we need to improve, we would have loved to have a more substantial review.We look forward to the opportunity to change your impression of our resort.Kind regards! Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hospitality Sr. Advisor on Feb 7, 2024
Dear Mayra,Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana.Kind regards! Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Martin

Stayed 5 nights in Dec 2023
Response from Hospitality Sr. Advisor on Dec 27, 2023
Dear Martin, Thank you for taking the time to share your perfect 10/10 rating! We're thrilled to learn that you had such an outstanding experience at our resort.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Y. JiménezHospitality Sr. Advisor

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023
Response from E. Cordero - Guest Satisfaction Lead on Dec 24, 2023
Estimada Rebecca,Agradecemos que haya tomado el tiempo para compartir sus comentarios sobre su reciente estancia en el Grand Palladium Palace Resort Spa & Casino. Valoramos sus opiniones y las tomamos muy en cuenta para seguir mejorando nuestros servicios. Lamentamos que su experiencia no haya cumplido completamente con sus expectativas y queremos expresar nuestras disculpas por cualquier inconveniente que haya experimentado. Nos gustaría obtener más detalles sobre los aspectos específicos que afectaron su percepción del hotel para poder abordarlos y trabajar en soluciones.Nuestra principal prioridad es garantizar la satisfacción de nuestros huéspedes, y nos entristece saber que no alcanzamos sus expectativas en esta ocasión. Agradecemos cualquier información adicional que pueda proporcionar para que podamos entender mejor su experiencia y tomar las medidas necesarias para mejorar.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y brindarle una experiencia mucho más positiva.Atentamente,

8/10 Good

Sanjivkumar

No English speaking staff. Very difficult to communicate.
Stayed 4 nights in Dec 2023
Response from Hospitality Sr. Advisor on Dec 21, 2023
Dear Sanjivkumar,Thank you very much for giving us the great privilege of being your host during your stay in this beautiful Caribbean paradise. We are glad to know that your overall experience was satisfactory.Along with the language barrier, we focus on improving knowledge skills for optimum qualification for our employees. Our staff must maintain clear and professional communication. For this reason, we will make sure your opinion about the language barrier is taken into consideration as a constructive matter to improve. We hope that you will consider giving us another opportunity to provide you with the level of service you expect and deserve.Kind regards! Y. JiménezHospitality Sr. Advisor

2/10 Terrible

Gururaj Kumar

Stayed 4 nights in Dec 2023
Response from Hospitality Sr. Advisor on Jan 9, 2024
Dear Gururaj Kumar,We appreciate the time you took to review your recent experience at our resort. We regret that your expectations were not met, and we regret not having more details on the areas that you feel we need to improve, we would have loved to have a more substantial review.We look forward to the opportunity to change your impression of our resort.Kind regards! Y. JiménezHospitality Sr. Advisor

6/10 Okay

Natalia

Response from Hospitality Sr. Advisor on Feb 5, 2024
Dear Natalia, Thank you for rating your recent stay in our Grand Palladium Palace Resort Spa & Casino.We are pleased to have been chosen as your vacation home, however, we regret that we did not achieve the highest rating for our services, as it confirms that your experience was not optimal. We also regret not having substantial feedback as to the reasons why, in order to continue to improve our standards.We look forward to the opportunity to change your impression of our resort.Kind regards! Y. JiménezHospitality Sr. Advisor

10/10 Excellent

orestes

Traveled with family
Stayed 3 nights in Dec 2023
Response from E. Cordero, Guest Satisfaction Lead on Dec 12, 2023
Estimado orestes,Agradecemos sinceramente por tomarse el tiempo para brindarnos una calificación de 5 estrellas en Expedia. Nos complace saber que su experiencia en el Grand Palladium Palace Resort Spa & Casino cumplió con sus expectativas y que disfrutó de su estancia con nosotros.Su satisfacción es nuestra prioridad, y estamos encantados de haber contribuido a hacer de su visita una experiencia positiva. Si hay algún aspecto específico que le gustaría compartir o algún detalle que desee destacar sobre su estadía, estamos aquí para escuchar y aprender.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro para ofrecerle más momentos encantadores y experiencias excepcionales en nuestro resort.Saludos cordiales,

10/10 Excellent

gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2023
Response from Hospitality Sr. Advisor on Dec 5, 2023
Dear Gregg,Thank you very much for giving us the great privilege of being your host during your stay in this beautiful Caribbean paradise. Your rating denotes that we have provided you with a pleasant stay.Once again, thank you for your time and trust in our chain and see you soon.Kind regards! Y. JiménezHospitality Sr. Advisor

4/10 Poor

Enmanuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Hospitality Sr. Advisor on Dec 2, 2023
Estimado Enmanuel, Apreciamos mucho el tiempo que ha dedicado a revisar su reciente experiencia en nuestro complejo. Lamentamos que sus expectativas no hayan sido cubiertas, así mismo lamentamos no tener más detalles de las áreas que bajo su percepción debemos mejorar, nos hubiese encantado contar con una reseña más substancial.Ansiamos nos dé la oportunidad de cambiar su impresión sobre nuestro complejo. ¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

10/10 Excellent

Evgeny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Nov 2023
Response from E. Cordero Guest Satisfaction Lead on Nov 28, 2023
Dear Evgeny,Thank you for taking the time to share your positive feedback on Expedia following your recent stay at Grand Palladium Palace Resort Spa.We are pleased to learn that you found our resort to be a nice place. Your succinct endorsement is appreciated, and we are delighted to have contributed to your overall satisfaction.We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,

10/10 Excellent

lequan

Traveled with family
Liked: Amenities
Great stay
Stayed 3 nights in Nov 2023
Response from D. Cruz Hospitality Advisor on Nov 27, 2023
Dear Lequan,We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts is to guarantee our guests can experience the highest levels of comfort in a pleasant atmosphere. Again, we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in a not too distant future.Best regards,D. CruzHospitality Advisor

2/10 Terrible

Shawna

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
HELEN from the concierge desk was the best part of the hotel. She went above and beyond to try and make us comfortable throughout our horrible 6 day stay. The first room was leaking. The second room was dirty, old and it had a smell. Them they gave us a quote on quote “Jr Suite” it was ok I guess. But I would not recommend
Stayed 6 nights in Nov 2023
Response from E. Cordero Guest Satisfaction Lead on Nov 14, 2023
Dear Shawna,Thank you for taking the time to share your recent experience at the Grand Palladium Palace Resort Spa & Casino on Expedia. We sincerely appreciate your feedback, and we are grateful for the opportunity to address your concerns.We are delighted to hear that Helen from the concierge desk left a positive impression on your stay. It is always our goal to provide exceptional service, and we are pleased to know that her efforts were appreciated.However, we regret to learn about the challenges you faced with the accommodations during your stay. Your descriptions of leaking, cleanliness issues, and an unpleasant odor are certainly not reflective of the high standards we aim to maintain. Please accept our sincerest apologies for any inconvenience you experienced as a result.Your feedback is invaluable, and we have shared your comments with our housekeeping and maintenance teams to ensure that necessary improvements are promptly addressed.We understand your reservations about recommending our Junior Suite, and we genuinely apologize for falling short of your expectations. Rest assured, we take your comments seriously, and your feedback will be used to enhance our overall guest experience.We sincerely appreciate your candid feedback and hope that you may reconsider staying with us in the future. If you have any further comments or concerns, please feel free to reach out directly.Warm regards,

2/10 Terrible

Naipaul

Business traveler, Traveled with partner
The property was all the room was moldy
Stayed 3 nights in Nov 2023
Response from E. Cordero Guest Satisfaction Lead on Nov 14, 2023
Dear Naipaul,Thank you for sharing your feedback on Expedia regarding your recent stay at the Grand Palladium Palace Resort Spa & Casino. We appreciate you taking the time to bring your concerns to our attention.We sincerely apologize for the inconvenience you experienced with the condition of the room. Your comment about mold is alarming, and it falls well below the standards we strive to maintain. Please accept our deepest apologies for any discomfort this may have caused during your stay.Rest assured, we take your feedback seriously, and it has been immediately shared with our housekeeping and maintenance teams for thorough inspection and corrective action. Our commitment is to provide a clean and comfortable environment for all our guests, and we regret that we fell short in this instance.We appreciate your understanding and the opportunity to address these issues. If your travels bring you back to the area, we hope to have another chance to provide you with the exceptional experience that our guests typically enjoy.Warm regards,

8/10 Good

Brad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Grand palladium palace, the resort was clean with many food and bar choices. The service from our bell hop Francel and our favorite cat driver johnbert was extraordinary. They did so much for us, from rides when we needed them on site and off site. Pretty much anything we asked for they could help with. The food was pretty normal for the buffets and good at the sit down restaurants. They had a white party which was allot of fun on the beach as well. Many activities to partake in.
Stayed 6 nights in Nov 2023
Response from E. Cordero Guest Satisfaction Lead on Nov 14, 2023
Dear Brad,Thank you for taking the time to share your positive experience on Expedia following your stay at the Grand Palladium Palace Resort Spa & Casino. We are delighted to learn that you had a great time at our resort and that you found the property clean with a variety of food and bar options.It is heartening to hear that the service provided by our bell hop, Francel, and your favorite cat driver, Johnbert, was extraordinary. We are pleased that they went above and beyond to assist you, providing rides both on-site and off-site, and addressing your requests with enthusiasm. Your commendation of their efforts is greatly appreciated.We are glad to know that you enjoyed the food options at both the buffets and the sit-down restaurants. It's wonderful to hear that the white party on the beach added to your overall enjoyment, and that you found a variety of activities to partake in during your stay.Thank you for choosing the Grand Palladium Palace Resort Spa & Casino. We look forward to the pleasure of welcoming you back for another exceptional experience.Warm regards,

2/10 Terrible

Dennise

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from E. Cordero Guest Satisfaction Lead on Nov 14, 2023
Dear Dennise,We appreciate you taking the time to share your feedback on Expedia regarding your recent stay at the Grand Palladium Palace Resort Spa & Casino. While your rating suggests a less than satisfactory experience, we are eager to understand more about your concerns to address them appropriately.We genuinely value all guest feedback as it provides valuable insights into areas where we can improve. If there are specific aspects or issues that you would be willing to share, it would greatly assist us in addressing any shortcomings you may have encountered.Our primary goal is to ensure the complete satisfaction of our guests, and we regret if we fell short of your expectations. Your feedback is important to us, and we would welcome the opportunity to discuss your experience further and work towards a resolution.Please feel free to reach out to us directly or provide more details on any specific areas that may have impacted your stay. We hope to have the chance to address your concerns and regain your trust for any future visits.Warm regards,

10/10 Excellent

Ulonda, Bensalem

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hospitality Sr. Advisor on Nov 4, 2023
Dear Ulonda,We are grateful for your preference in selecting our Grand Palladium Palace Resort Spa & Casino for your well-deserved vacation. It is an honor to note that your experience was of excellence achieving five stars in satisfaction. We look forward to having the pleasure of offering you another unique and memorable experience.Kind regards! Y. JiménezHospitality Sr. Advisor

8/10 Good

Claudio

Stayed 4 nights in Oct 2023
Response from D. Cruz Hospitality Advisor on Nov 21, 2023
Dear Claudio,Thank you very much for sharing a positive review regarding our Grand Palladium Paalace Resort Spa & Casino, it pleased us greatly that it has been a memorable one.We look forward to having the pleasure to welcome you again soon.Best regards, D. CruzHospitality Advisor

10/10 Excellent

Janalee

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe on property and on beach. All staff very friendly. Everyone from grounds crew to check-in to room cleaning said Hola. Three different buffet restaurant options. Seemed to have similar food. Would have liked a different buffet option at each buffet location. Reservations needed at restaurants. Restaurants were very god. Favorite for El Dorado steak restaurant.
Stayed 5 nights in Oct 2023
Response from Hospitality Sr. Advisor on Oct 28, 2023
Dear Janalee,Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us, and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests.We look forward to your next visit.Our best regards!Y. JiménezHospitality Sr. Advisor

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2023
Response from D. Cruz Hospitality Advisor on Oct 16, 2023
Estimado huésped, Gracias por habernos dado la oportunidad de atenderles en nuestro Grand Palladium Palace y por compartir su experiencia a través de Expedia.Las opiniones y puntuaciones de nuestros visitantes son muy importantes para nosotros, así que apreciamos el tiempo que habéis tomado para dejarnos saber mediante su puntuación su experiencia estas puntuaciones han sido tomadas en consideración.Esperamos ser el lugar preferido en su próxima visita a Punta Cana y poder cumplir a plenitud con sus expectativas.Atentos saludos.D. CruzHospitality Advisor

10/10 Excellent

maiva

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful place many restaurants and the concierge Argenis was wonderful made my stay and birthday wonderful decorated my room and had cake and champagne
Stayed 5 nights in Sep 2023
Response from D. Cruz Hospitality Advisor on Oct 16, 2023
Dear maiva,Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us, and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests.We look forward to your next visit.Our best regards!D. CruzHospitality Advisor

8/10 Good

Addie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice resort and we enjoyed our stay. However while we were there, the water stopped working and the air conditioning broke. Ither than thay the stay and staff were wonderful and they fixed it in a timely manor.
Stayed 7 nights in Oct 2023
Response from D. Cruz Hospitality Advisor on Oct 14, 2023
Dear Addie,We truly appreciate your taking the time to write a review on the Grand Palladium Palace.We love constructive criticism, and will select those substantive points of your review, that help us improve; which is the purpose for our daily work.In short, thank you for your trust and hope that despite the issues you comment, you were able to create a nice memory of your vacation.Kind regards,D. CruzHospitality Advisor

10/10 Excellent

ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was amazing. The services, the food the people. I felt in love with this place. I would like to mention that the person who made the possible is Argenis Romero Expedia concierge. Fron the time that I arrived and until the time that I left he was always checking on me, making sure that I as okay, from making the reservation for dinner making sure that my room it was okay. Thank you so much Argenis Romero for this fantastic experience.
Stayed 4 nights in Sep 2023
Response from D. Cruz Hospitality Advisor on Oct 4, 2023
Dear Ruth, On behalf of the entire Team of Grand Palladium Palace, I would like to express my gratitude for having decided to share your comments with future visitors. We attach great importance to your reviews, and they are taken with our maximum interest. We are delighted to learn that your expectations were met, and our staff went the extra mile in order to offer you a great experience. Your praise is very welcome and will motivate us to be for sure more creative each day aiming to consistently improve our variety and offer in order to keep on fulfilling the experience of our dear guests. Our team is very much looking forward to welcoming you back to the Grand Palladium family in the future.Best regards,D. CruzHospitality Advisor

8/10 Good

James F, Woonsocket

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
They need to improve the air conditioning in the rooms. Staff is excellent. Property is well kept
Stayed 14 nights in Sep 2023
Response from D. Cruz Hospitality Advisor on Sep 28, 2023
Dear James F., Thank you for selecting our Hotel for your holidays at this beautiful Caribbean destination.We are very proud to know that you were impressed, not only by the beauty of your Suite but also by the attentive service you received, our paradisiac beach and the great food and drinks options in different buffets, restaurants, and bars.We appreciate your suggestions about AC, which will be considered by our maintenance team, thank you for your great feedback; nevertheless, we apologize for the situations you had to experienced, these are not usual and will be addressed by the corresponding team.Thank you for your kind review, we look forward to the next visit of yoursOur best regards!D. CruzHospitality Advisor

8/10 Good

Adriana

Stayed 6 nights in Sep 2023
Response from Hospitality Sr. Advisor on Sep 21, 2023
Estimada Adriana, Muchas gracias por elegir a como destino preferido para sus recientes vacaciones.Apreciamos el tiempo que ha dedicado a valorar nuestra propiedad. Nos honra saber que su experiencia general fue satisfactoria. Esperamos su próxima visita y esperamos alcanzar su máxima satisfacción.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

10/10 Excellent

DION

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only was the property great but our Expedia rep was awesome. His name is Argenis and he went above and beyond to make sure all was perfect.
Stayed 5 nights in Sep 2023
Response from Hospitality Sr. Advisor on Sep 12, 2023
Dear Dion, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us, and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests.We look forward to your next visit.Our best regards!Y. JiménezHospitality Sr. Advisor