Ratings based on 243 Verified Reviews

3.9 out of 5
73% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from US

Poor Service and Unhelpful Staff

Posted Nov 28, 2016
It took them 2 hours to book us into our room. Did not tell us that the restaurants get busy (1-2 hour) wait. Poor service in other restaurants. Staff not tentative or friendly. Resort has poor nightly entertainment. Poor signage to show you were buildings (gym, restaurant's etc..) are located...
Comment from Hotel Management
Nov 30, 2016 by Resident Manager, Hotel Management
Dear Peter, We are terribly sorry about your impressions about our service and facilities. Your comments will be taken into account to improve our services. Best Regards, L.Tajes Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Just as advertised!

Posted Nov 17, 2016
The resort was amazing. The food, beach and pool were all great. Are exactly as shown in the pictures. The room was very clean and organized with a jacuzzi. Had an amazing experience overall and would definitely visit again.
Comment from Hotel Management
Nov 17, 2016 by Resident Manager, Hotel Management
Dear Peter, Thank you very much for your comments. It will be a pleasure to have you as guest again. Best regards, L. Tajes Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Budapest, Hungary

Fantastic holiday in Punta Cana

Posted Nov 13, 2016
Location: Saona island is fantastic!
Palladium is hotel which is worth to visit! Everything was awesome!
Comment from Hotel Management
Nov 14, 2016 by Resident Manager, Hotel Management
Dear Andras, Thank you very much for your comments. Best regards, L.Tajes Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sto Dgo

Posted Oct 25, 2016
I stayed at the royal suites, the service was a little slow, especially transport, lasted long way to go, despite that, it was a good deal. the food was very good. excellent beach. nice pools. loved the sport bar. if you ask me if I would go back, I'd say yes.
Comment from Hotel Management
Oct 26, 2016 by Resident Manager, Hotel Management
Dear Mr. Eduardo, Thank you very much for your comments, we take note of them to continue improving our services. Best Regards, L.Tajes Resident Manager
2 out of 5
by A verified traveler

Average

Posted Oct 17, 2016 on Orbitz
Pros: Easy enough access to restaurants but could be due to when we went
Cons: See above
1. We were assigned a room next bldg to beach but was put into another room due to it being occupied. 2. We were essentially downloaded considering where we ended up. Center of resort by main road. 3. We even showed & shared we were there celebrating our 25th anniversary. 4. The room we ended up in had issues. Fridge not stocked, no robes or slippers. Never got slippers even though mentioned each day. 5. Tub had loose pieces from jet. 6. Ac & fridge shuts off when no movement in room. 7. Food was ok. The breakfast & lunch was the same every place and day 8. The Japanese Teppanki is a joke! Do NOT go! It will taint your experience of true Teppanki 9. Room service ends at 11! Especially when they have couple of events from 12! 10. Disco should play music for the masses for more familiarity
Comment from Hotel Management
Oct 19, 2016 by Resident Manager, Hotel Management
Dear Guets, We are terribly sorry about your impressions about our service and facilities. Your comments will be taken into account to improve our services. Best Regards, L.Tajes
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

You get what you pay for

Posted Oct 3, 2016 on Orbitz
Pros: Price, pools, beach area, drinks
Cons: Receptionist customer service skills and making sure check-in is indeed at 3PM.
Location: Not much to do immediately outside of the resort, some local restaurants and bars noted but like most resorts are basically on it's own campus.
This hotel is a valuable place to stay at for the price. Check-in was extremely slow and frustrating, over 1 hour after check-in time and our room was still not ready and it wasn't until we complained that we got different rooms and even then they weren't even the correct rooms. Food is not the best so nothing to write home about. Drinks are good and strong. Nice beach front and area, pools are nice. There's also an adult only pool should you want to stay away from children.
Comment from Hotel Management
Oct 4, 2016 by Resident Manager, Hotel Management
Dear Customer, Thank you for your comments, which will be taken into account to improve our services. Best regards, L.Tajes Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

Love it!!!!

Posted Sep 25, 2016 on CheapTickets
Best stay and worthwhile vacation...I love it there everything there and the service was 100% awesome...would definitely go again if had chance again!!definitely would recommend! Had a memorable time in Punta canta ..thanks for having us!!!! Love the staff!
Comment from Hotel Management
Sep 30, 2016 by Resident Manager, Hotel Management
Dear Adah, Thank you very much for your comments. Best regards, L. Tajes Resident Manager
1 out of 5
by A verified traveler from Santo Domingo

Do not waste your money and your time

Posted Sep 19, 2016
Pros: when I left
Cons: service, food and facilities
Location: adjust the rate against your hotel is
Disappointing, just terrible service and food... better to pay a lttle more and stay in PARADISUS PALMA REAL or HARD ROCK both of them in Punta Cana
Comment from Hotel Management
Sep 27, 2016 by Resident Manager, Hotel Management
Dear Gustavo, Thank you very much for your comments. We are sorry that our services and facilities have not been to your liking. The most part of our guests and repeater guests, have another perception about our hotel. We take note about your comments to improve our services. Best regards, L.Tajes Resident Manager
2 out of 5
by A verified traveler

Posted Sep 2, 2016
Terrible!!! Service is horrible!! Terrible!!! Room service is the worst!!
Comment from Hotel Management
Jan 8, 2017 by Resident Manager, Hotel Management
Dear Guets, We are terribly sorry about your impressions about our service and facilities. Best Regards, L.Tajes
5 out of 5
Recommended
for Everyone
by A verified traveler

The best hotel ever, deluxe room, is the ultimate

Posted Aug 16, 2016
Am coming back in October the best i've been. The room had a jettub, nice comfy bed, the pool eas warm and open till 12. The drinks were premium
Comment from Hotel Management
Sep 17, 2016 by Resident Manager, Hotel Management
Dear Jose, Thank you very much for your comments. It will be a pleasure to have you as guest again. Best regards, L. Tajes Resident Manager