Ratings based on 288 Verified Reviews

3.8 out of 5
68% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted May 22, 2018
Comment from Hotel Management
May 22, 2018 by Gelson, Hotel Management
Dear guest, Thank you very much for rating us, we'll keep doing our best efforts until reaching your entire satisfaction which is our main goal. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Hospitality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Excellent

Posted May 15, 2018
Everything from our moment of arrival to our moment of departure was top notch service. Rooms were clean and comfortable and they had a good variety of food.
Comment from Hotel Management
May 15, 2018 by Sachenca N., Hotel Management
Dear Melvin, I would like to extend our gratefulness, firstly for having chosen Grand Palladium Palace Resort, Spa & Casino and by the time you have taken to post your review. Your feedback is highly appreciated and we are glad to learn that your experience with us was “an excelllent one". We are out of words to express our gratitude by the outstanding experience we have offered you on this trip. We look forward to have the pleasure to welcome you again soon. Sachenca N. Hospitality Service
4 out of 5
by A verified traveler from grand polladium casino & spa punta cana

Posted May 14, 2018
this is problem with casino. my trip was to play casino. it is bad
Comment from Hotel Management
May 14, 2018 by Sachenca N., Hotel Management
Dear Vladimir, Thank you for share The review of your stay in Grand Palladium Palace Resort & Spa. We truly lament the Casinos´s situation has changed your perception about us, but i will take this opportunity to inform you that we are offering alternatives to play in casino,we are really sorru that you were not properly informed. If your vacation plans are towards Punta Cana for another visit, we'll remain open to welcome again to offer you a more pleasant and uneventful stay. Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from richmond ky

nice place good food lots to do

Posted Feb 10, 2018
Pros: close to everything
Cons: transportation to airport
Location: good location lots to do
was told 24 hour transportation from airport but was none and even charged 40 dollars to take to airport when leaving that's the not right
Comment from Hotel Management
Feb 11, 2018 by Banesa Maria Burque, Hotel Management
Dear Elvis, Thank you for taking time to share with us your comments. Best regards, Banesa Maria Burque Grand Palladium Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great beach, very nice property

Posted Jan 17, 2018
I have stayed at the Grand Palladium Palace with my husband and a 4 year old son from January 6 through January 12. The hotel has a wonderful, very long beach. My son loved the sand it was very fine, almost powderlike. There is also tons of activities, from mini golf, soccer field, tennis courts throughout archery. Great for cloudy day. Our room was very spacious and it was cleaned daily. Our housekeeper Martina did a fabulous job especially cleaning all the sand that my four-year-old would bring back to the room! Thank you Martina building number 95! The buffet food was OK. Very good selection, however the menu was the same every day of the week. Which can get boring after three days top. That’s when we decided to try out the a la cart restaurants. We were pleasantly surprised with the dishes and the presentation. Our favorite was by far the steakhouse. Perhaps what made us go back there three nights in a row was the outstanding service we have received from our waiter Gilbert. Gilbert was very attentive, polite, and went above and beyond to make our dining experience the highlight of the day. Fellow vacationers, I realize this is an all-inclusive resort. However, if you feel that you have received quality service, please don’t hesitate to tip. This is a hospitality industry after all. I guarantee workers will appreciate even the smallest gesture. Overall, this was a very nice stay and I would recommend it.
Comment from Hotel Management
Jan 17, 2018 by Scarling - Hospitality Manager, Hotel Management
Dear Agata, On behalf of the family of Grand Palladium Palace Resort, Spa & Casino, please receive our gratitude for your preference as a destination for your recent holidays. I also want to thank you for such valuable review. You have been graciously and enthusiastically touched on many details here. Our business is about thousands of interactions and details daily. We try so hard to get them all right. When we do, it's so nice to be so wonderfully recognized. Our staff is always there to assist and make your experience even greater. We will let Gilbert and Martina know that you took the time to praise their effort, we will certainly not miss the opportunity to congratulate them for the good services they provided during your holidays. We took a good note of your observations and it will be part of our daily work aiming to improve our product. We hope to count on you for many years and very often. Please let us know about your future booking, we will be delighted to assist you prior to your arrival. Our very best regards, Scarling Hospitality Manager
1 out of 5
by A verified traveler from London

Awfully managed hotel

Posted Jan 9, 2018 on Ebookers
Pros: Not a lot. The rooms were very nice if it weren't for the cockroaches.
Cons: Almost everything.
Location: Nothing much nearby, beach is lovely but not as nice as other nearby islands.
Main Restaurant Dining: Staff act like it's a chore to give you anything. Even a fake smile doesn't exist. Everything runs out at the buffet - plates, food, etc and takes AGES to get refilled Even milk runs out regularly at breakfast! Food is similar everyday (but I expect that from an all inclusive) Where there are live cooking stations there is one pan and 20 people waiting so expect to stand in a queue for a pasta for about 30 mins. Even pizza - how hard is it keep putting Margherita's in the oven?!?! My wife is Vegetarian and saw meat being spilt into vegetarian food regularly by staff. Chefs using their hands to stir dishes! A la carte dining What a stupid system! You cannot make reservations so you have to wait in a line for a table for up to two hours - especially impossibly when you have children. If you do somehow manage to get in there, the food and service is actually good at all the a la carte resturants we tried (Indian, Italian, Mexican). Tip - bypass the queue and pretend you need to use the toilet and then just sit down on a table - you will get served. When you get inside you'll see that despite a really long queue outside there are lots of empty tables inside. We figured out that the staff kept telling people it's a really long wait to put them off so they have less work to do! Run out of characters now so: Kid's club is filthy, reception staff rude, cockroaches in hotel room, shower pressure drops, many things closed to save money.
Comment from Hotel Management
Jan 23, 2018 by Almudena, Hotel Management
Dear Minul, First of all, we would like to thank you for taking your time in order to share your experience with the Expedia users. It is a pleasure to know you appreciated our room facilities and our beautiful beach. On the other hand, we should apologize if you feel that the staff was rude, this is not our standard, the community of Dominican Republic is characterized by being cheerful and friendly. We would also like to emphasize that we offer daily customer care classes to all our employees without any cost. Furthermore, we regret if the service in the a la carte restaurant did not fulfill your expectations. I should inform you that we offer vegetarian menus in all our restaurants. Next time I recommend asking our Public Relations Department on your arrival and they will give you all the details about the special food procedure. In addition, I should clear out that only TRS Turquesa guests and Palladium Travel Club members can make restaurant reservations in advance. Regarding the closed facilities, I should explain that we were making some renovation works in our facilities I order to improve our service and offer our guests a better quality. The planning of these works was sent to the travel agencies and tour operators and was published on our website some months before the beginning. Finally, we apologize again for the inconveniences, we hope you can visit us again in order to revert the negative impression of your recent stay and live a real Palladium experience. Kind regards, Almudena Mosteiro Muñoz Room Division Manager Asst.
2 out of 5
by A verified traveler from atlanta, ga

Great beach. Ok room. Poor everything else

Posted Jan 6, 2018
Fantastic beach and good pools. Our room was nice with the exception of the door, which had a long three inch crack at the top. Everything else was quite poor...notably, the customer service. We did not interact with one employee who seemed like they genuinely wanted to help us. Directions on where to eat/go, activity recommendations, glass of water at dinner, the three times we requested housekeeping because all they did was drop two bottles of water in the room...we were always made to feel like the inconvenience. Further, there seemed to be accountability for any employee. Guest services hung up on me about five times during the course of our 2 day stay. We requested a taxi for our ride to the airport. “They will be here with a sign with your name on it at 6am.” ...6:15 and two requests from the front desk later the most unsafe taxi I have ever ridden in arrives (side note: our taxi driver pulled over halfway through our fared drive to get gas- I thank the hotel for that as well). If you try to speak Spanish or English it will not make a difference - you will get the same you are an inconvenience attitude. Of course, when you speak English much more accentuated and they are more likely to hang up on you or pretend in front of you they don’t speak English. The final comments I will make is about the good situation. The buffets are ok, but the hours are ridiculous. There is literally no food option at the resort between 5-7pm. So if you have a kid, good luck.
Comment from Hotel Management
Jan 10, 2018 by Yulissa, Hotel Management
Dear Tom, Thanks for taking your time in order to share your experience in our hotel on Expedia. For us is a pleasure to know that you have enjoyed our beach and pool. On the other hand, we deeply regret the inconvenience that you have suffered during your stay with us. Regarding your comments we will like to remark son items: in our resort, we have light signals and maps located in strategic places to facilitate the location of our facilities of all our customers, we have trained personnel to serve our clients in different languages. Regarding your comments that between 5-7 we have no options for our customers to eat, we would like to inform you that our sports bar is open 24 hours in addition to our complex with room service from 11:00 am to 11:00 pm. Once again, we are sorry for not fulfilling your expectations regarding service, for us will be a pleasure to have you back and reverse your impressions about our property. Best Regards, Yulissa Mari Puello Accomodation Manager Assistant
4 out of 5
by Edith R

Great first time!

Posted Dec 14, 2017 on Hotels
Food was about the same throughout resort. Housekeeping can be better but lock up all valuables. Beware of the Mamajuana.
Comment from Hotel Management
Dec 16, 2017
Dear Edith R, First of all, thank you by your preference in selecting Grand Palladium Palace Resort, Spa & Casino as your vacation destination and by the precious time you have devoted to share your experiences. We thank again for your constructive observations. If your vacation plans towards Punta Cana for a next visit, please let us know; we will be attentive to offer you a pleasant and uneventful stay. Best Regards, Sachenca N. Hospitality Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Nice place close to beech

Posted Dec 10, 2017
Pros: Buffet is great,needs more vegetable choices for vegetarians
Cons: Restaurants on site need lot of improvements in what they serve. Indian food was not Indian taste or presentation,Chinese And Italian were ☹️
Property is beautiful. This was my third time staying there. Have stayed at Bavaro,grand Bavaro and palace.
Comment from Hotel Management
Dec 11, 2017 by Scarling - Hospitality Manager, Hotel Management
Dear Meena, Thank you ever so much for your loyalty to Palladium Hotels & Resorts and for your four-star review! As a repeat guest, you help us to exceed every expectation and it is very rewarding when we get to surprise you on every visit. We regret that some of our restaurants were not up to your expectations, but proudly inform you that there is a wide change coming up for our restaurants and buffets, and be sure you are going to love it if you decide to come back; which by the way, we would love. We feel honored that you would return and can’t wait to see you on your next vacation!  Our best regards, Scarling Hospitality Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice. Rude staff

Posted Dec 10, 2017
Hotel under renovation. Most of the staff rude. Training needed about customer service.
Comment from Hotel Management
Dec 10, 2017 by Scarling Florian - Hospitality Manager, Hotel Management
Dear Guest, I so much appreciate you for the valuable time you have taken to share your concerns about your recent experience lived on our premises. Receive my apology for any inconvenience and impression you may have faced while on site and if we did not perform as our usual level of standard of services during your stay. We are intensifying on our training program addressed to all our associates stressing on the procedures considered should be implemented each day in order to guarantee an optimal service to all our dear guests. It would be fantastic to host you in the near future and show you that we are capable of offering you a memorable experience in every sense! Our very best regards, Scarling Hospitality Manager