Ratings based on 118 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Excellent value everything you would expectPosted Sep 21, 2015
Have stayed at 5 star adjacent property however for the price this is a real bargain
for Everyoneby A verified traveler from NJ
Nice hotel near the beachPosted Aug 21, 2015
Pros: The staff and the servers were great.
Cons: The ACs. My sister and her husband slept in 3 different rooms due to no air. Definitely some kind of security to control the drunk disrespectful guest
Location: Snorkeling and buggies drive to the beach and the cave
My experience was very nice, except an incident I had with a drunk guest that disrespected me on the trolley ride from the club to my room. My husband almost fought him, The driver should have removed him as he was very drunk, climbing on the seats and hanging from the side of the cart. I feel there's no security enforced on the drunk guest. There were drunk guys kicking cups of beer in the pool and getting on the counter at the bar to dance and acting very foolish.
Comment from Hotel Management
Sep 8, 2015 by Alberto Martinez, Hotel Management
Dear Beth, First, thank you for choosing Grand Palladium Bavaro to enjoy your holiday. We want to thank from the hotel management have taken the time to make a mention of our establishment. Apologize for the problems that may have caused other drunken customers, it is difficult to control all customers in these situations, but we have rules and when furniture exceeding them put a warning for the incident is not repeated, but hopefully want to return to visit We hope you choose to return to a establishing our brand for enjoying your holiday and we can meet again
by A verified traveler
Old hotelPosted Jul 29, 2015
Everything too far, the bathrooms are not confortable
by A verified traveler
Run down and not a good value for your moneyPosted Jul 7, 2015
Old run down room that smell like humidity. The pool bar area smells as well. Bottom line, if this was $100 a night tops it would be a good deal. Otherwise I would not recommend it.
for Everyoneby A verified traveler from PR
Good Hotel very close to the beachPosted Jul 6, 2015
I had a great vacation, I enjoyed the Hotel food and activities
by A verified traveler from NY
Mediocre resort, ok for first timePosted Jul 6, 2015
This is my 6th time in punta cana but first time at the grand palladium resort & spa and I was not at all impressed by the facility or its staff. The main reasons for my dissappointment is 1) a lot of the staff is not very helpful, welcoming or accomodating (especially the female staff) 2) there were a few a la carte restaurants but, unless youre a royal turquesa, you cant make reservations which makes for a LONG WAIT and CHAOS. You wait 1-2 hours only to be served food that tastes the same as buffet and be rushed out 3) the pools and are nothing to write home about 4) dont be surprised if you ordered something and didnt get it at all or got something completely different. You might aswell just take it because who knows when you'll get their attention again If youre interested in going to Punta Cana I recommend Sol Melia, which I've been to many times.
by A verified traveler from new york NY
Food: not taste at all Shows: same people performiPosted Jul 6, 2015
Food was really bad The hotel did not invest on shows The Internet service sycked
Comment from Hotel Management
Jul 29, 2015 by Alberto M, Hotel Management
Dear Customer, Sorry really not fulfilling their travel expectations, both with food with the internet, we offer various buffets and a la carte restaurants for guests to enjoy different food choices. On the subject of Internet, commenting that this week we have expanded our bandwidth to improve the fluidity of downloads We would like to grant us another opportunity to compensate their impressions about the hotel
by A verified traveler
Hotel with the worst staff everPosted Jul 5, 2015
This was the first time in Dominican Republic. And the last time too. I will never come back. This resort is part of a big complex. The whole place is huge. Even if they have many a la carte restaurants we were not able to eat but at one; there are huge lines(1-2 hours waiting ) every evening to get a table reserved. So we ended up to eat for a whole week only at the buffet restaurants where nobody greets you or helps you find a table and be seated at. The waiters very rude and not polite, we had to wait so many times for them to bring us some water or something else to drink. On the other hand, even if the rooms were pretty cleaned, we had a sewer smell in our rooms for a couple of days. The beach was very dirty because of the plants that the waves were bringing and nobody was cleaning them. It was gross. The chairs were laid pretty chaotic, in general a pretty chaotic beach. The water not great either. We have been in Mexico so many times( Riviera Maya, Cancun, Puerto Vallarta) but we were never disappointed. I believe that Mexicans are very hard workers and they do deserve their tips. We did tip the Dominican staff at this resort but honestly they do not deserve it. For the first time I couldn't wait to go back home. My big disappointment is that I spent 2,500 $ for an all inclusive relaxing vacation that was a big lie. Maybe other resorts in this country are different and a lot nicer but we will not bite it next time. Good luck for other tourists!!!!
for Everyoneby A verified traveler from Boston
It's a beautiful place but they have a big problemPosted Jul 4, 2015
I work in the hospitality field and believe me a have a very good eye for service. This company has a big problem with the staff... The servers looks very unhappy, overworked, with attidude i would say 80% of the employees hate their job and that negative energy is reflected . It makes me feel like what I seeing is a big concentration of slaves... When i ask them about their attitude they start telling about the long hours they work and the low pay they get, most of the employees i talked to they told me the same issues, the company provide housing for them and they get to see their families once a month. It makes me feel so sad and sorry for them ... No motivation for the employees and this is not what a want to see or feel on my expensive vaction time because it was not cheap. The food was good in the buffets but you are lucky if you get to be seated at one of the ala carte restaurants big waiting list that by the time you get seated you don't want to eat, the famous mini bar in the room is a small refrigerator with 2 waters, 3 sodas and 3 beers The alcohol beverages are with the cheapes brands ... Brands i never hear of and they give you headache. Algae along the beach is another big problem, all the beautiful white sand beach is completely covered by algae you can't even swing I don't understand why this big hotel companies don't clean the beaches And to close i can say pay $100 dollars more and go somewhere else
for Everyoneby A verified traveler from vancouver, wa
Nice resort with perfect location!Posted Jul 2, 2015
We enjoyed ourselves thoroughly at this resort. Gorgeous location on the beach. Very clean and hospitable. Great for families - lots of pools and activities to choose from. All inclusive restaurants are ok; several have spectacular view of the Caribbean.