Ratings based on 185 Verified Reviews

3.6 out of 5
65% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from H

Nice resort, terrible food

Posted Apr 26, 2017
The resort was gorgeous, our son loved the kids pool area and the beach was picturesque. Unfortunately, the food was pretty terrible. The buffet food ended up making our entire family sick, so much so that we always made sure to be near a bathroom for the rest of the stay. I will say the drinks were generous in their pour so that was a plus. Sadly I would not recommend this hotel to anyone based on the food alone.
Comment from Hotel Management
Apr 26, 2017 by Banesa Mª Burque, Hotel Management
Dear Veronica, I'm sorry to hear that you had any inconveniences during your vacation with us. I will take note of your comments, but I would like to inform you that we have not had similar reports on the food during your stay. We have procedures in our kitchens, buffets, etc ... and we have an external company that does food & water analytics. I will share this information with our food & beverages manager. Sincerely, Banesa Maria Burque Resident manager
1 out of 5
by A verified traveler from Ottawa

Read this!

Posted Apr 23, 2017
This is my first review ever of a resort, as I seem compelled to do so. Upon arrival, we were greeted and tagged with a colored wrist band. These bands are used by staff to determine your status within. Not all treated fairly. We were assigned our room, at first glance seemed appropriate, but as the next two days went on, we were surprised to find out that absolutely nothing in the room functioned properly or at all. This included the safe, the hot water, fridge nor air conditiioning primarily.. The bedding sheets had holes, and there was a 1" gap at the bottom of the door that allowed any critters to walk in and enjoy the 85º temperature inside. Upon repeated requests to have these items fixed, or a room change, our demands were unanswered. The food at the buffet was not appealing nor was there any flavour, the restaurants were not any better. We felt constantly harassed by vendors and some staff... after 3 nights there we left for a different resort.... 100% better.
Comment from Hotel Management
Apr 25, 2017 by Banesa Mª Burque, Hotel Management
Dear Greg, I am sorry to know that you have left the complex with these bad impressions. In every moment, we try to help our guests with anything. I will take note and I will check this with the rest of the team. Have a nice day!! Best regards, Banesa Maria Burque
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right on tne beach.

Posted Apr 22, 2017
Accommodation were great and the staff was friendly. Had a great time with my book club members. Will revisit same place with my family.
Comment from Hotel Management
Apr 22, 2017 by Banesa Mª Burque, Hotel Management
Dear guest, Thank you for taking time to share with us your comments. We appreciate to know your opinion. Best regards. Banesa Maria Burque, Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Carina and her staff are absolutely amazing!!!

Posted Mar 22, 2017
There was a mixup at our reservations and we were really upset. Karina and her staff didn't stop until they corrected the error. We were upgraded to a Junior suite which was absolutely beautiful. The staff was so accommodating entertainment was absolutely amazing we went to a different show every night. They made sure that we were completely taken care of and all of our needs were met
Comment from Hotel Management
Mar 24, 2017 by Banesa Mª Burque, Hotel Management
Dear guest, Thank for to share with us your comments. I am glad go know that you have had a nice experience at Grand Palladiium. Have a nice day!! Best regards, Banesa Maria Burque Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from ct

Don't get me wrong i love this place but....

Posted Mar 20, 2017
The resort was great. A lot to do and see. Many different atmospheres to check out. Each bar seemed to have a different vibe and i loved that so you don't feel like your doing the same thing each night. I would have liked a bit more space at the beach. The staff that was friendly were amazing but when they weren't they were terrible. I got an unexpected aditud from pool bars for no reason and because of that they were the only people i didn't tip. They were rude and unpleasant really brought the whole vibe down for me. I would definitely visit again but give them a piece of my mind next time. Like i said the staff that was friendly went above and beyond to make you feel welcome so it did overshadow the bad. I also have to add everyone was kind to my daughter and made her a priority
Comment from Hotel Management
Mar 22, 2017 by Banesa Mª Burque, Hotel Management
Dear christina, I appreciate your feedback and your time. This information it's very important for us. Have a nice day!! Best regards, Banesa Maria Burque, Resident Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from La Ronge, SK

Posted Feb 6, 2017
Pros: the pool and the beach!!!
Cons: ------------------
Location: catamaran parasailing zip-lining but you have to leave the resort for some activites
awesome service with staff and rooms were beautiful
Comment from Hotel Management
Feb 6, 2017 by Banesa Mª Burque, Hotel Management
Dear rhonda, Thank you for taking time to share with us your comments. I am glad to know that you have had a nice vacation at Grand Palladium. Have a nice day!! Best regards, Banesa Maria Burque Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Big fan

Posted Jan 26, 2017 on Orbitz
Great place to stay. I would recommend it and would go back.
Comment from Hotel Management
Jan 28, 2017 by Banesa Mª Burque, Hotel Management
Dear guest, Thank you so much for your good comments and for your time. Have nice day!! Best regards, Banesa Maria Burque
1 out of 5
by A verified traveler from Boston

I would never recommend this hotel to anyone!!!

Posted Jan 11, 2017
Pros: I liked the beach, thats about it. We tried to book a flight home two days into the trip. If they were not so expensive we would have went home.
Cons: basically everything. I have never been somewhere so disappointing in my life. I honestly wish there could be some sort of refund it was that awful.
Would not recommend this resort to anyone!!! First off, we got here on December 13th and had to wait around for 40 minutes for someone to bring us to our room. Mind you our room was 2 minutes away and we could have walked ourselves but they don't alllow you to. When we pulled up the worker at the front grabbed our luggage from our hands and would not let us keep it near us. We finally got to our room and the room is NOTHING we thought it would be. There is cracks on the walls, the light is hanging in the bathroom, the shower door does not even shut all the way, we did not have hot water. On top of not having hot water we didn't have water at all twice already. Completely shut off and when we called the front desk they rudely said "We are fixing it" as it took forever to go back on. The vents you hear everything from the room over. And my friend woke up with 5 bite marks on her that resembled bed bugs!!! When someone uses the bathroom in the room over from you, you hear the toilet flush and it sounds like all off it is coming into your shower. We did not get room service for 4 days after returning. Had to actually grab towels from house keeping because no one came to our room. Besides the room, the staff does not leave you alone. We booked this trip ALL inclusive for a reason. Not to be hounded about buying items from the people here. All excursions you were harassed to book. We ended up having to be rude to get them away from us!! Never go here!! Save your money!!!!
Comment from Hotel Management
Jan 18, 2017 by Banesa Mª Burque, Hotel Management
Dear guest, I am sorry to know that you have had several problems during your stay. I will take note and I will see this situation with the rest of the team. In every moment, we try to help all of our guest. Best regards, Banesa Maria Burque Resident Manager
1 out of 5
by A verified traveler

Unfriendly staff & hidden Expedia fees

Posted Dec 30, 2016
The staff never smile or act happy to see you. Better bring your own drinks to meals, because you will not be served when you sit down. Expedia never conveyed the $1300 (!!!) charge I was faced with for my travel companion sharing my room, which I already paid for. I will never be back and will not be recommending this experience to anyone.
Comment from Hotel Management
Jan 5, 2017 by Banesa Mª Burque, Hotel Management
Dear guest, I am sorry to know your opinion about your stay at Grand Palladium. In every moment, we try to help all of our guests and I am sorry to know that in your case this was not possible. With the problemas with Expedia and your reservation, we have offered to you our help. Happy New Year!! Best regards, Banesa Maria Burque Resident Manager
2 out of 5
by A verified traveler from Vermont, USA

Too much solicitation! No privacy! Pushy locals!

Posted Oct 23, 2016
Location: Can't really comment as we were turned off by the constant push from on-site sales people! Plus weather wasn't really co-operative for snorkelling.
There isn't enough characters to express my disappointment! From the minute we arrived, we were inundated with people trying to sell us something! I've only booked all-inclusive in the past to assure my peacefulness while I enjoy the weather and facilities. I have never been harassed by employees or on-site excursion people like I was here! Absolutely ridiculous! We even found ourselves diverting our morning walk to bypass these individuals, only to have them wait at the entrance of the building our room was in. Whats with that? They put themselves directly in front of us, blocking our way, right in our faces! Even while on the beach we couldn't just sit and enjoy the view for fear of being deluged with harassing solicitors! Also....we were taken to a 90min sales pitch for the Members Club the very first day! And believe it or not, that was more enjoyable as we at least knew what we were getting into and we were kept away from all the other sales people! Andy was amazing and had we been prepared, we would have joined and gotten into the more exclusive section! The main pool was in disrepair and had a lot of debris floating in it and on the pavement around it! The shower stall door wouldn't close in our room, the water was non-existent one day we were there, the language barrier was huge, the drinks were too strong (after the first one), the room service would not deliver a simple bottle of Coca Cola with the meal, the prices at the shops were over 400%! Will never be back!!!
Comment from Hotel Management
Oct 25, 2016 by Diego Campo Assistant Accommodation Director, Hotel Management
Dear Pocahontas We are really sorry to hear we couldn`t meet your expectations. For sure we are going to take note of your unpleasent experience with the sales men around the complex in order to take corrective meassures with them. The pools are being cleaned every day and we have a pool maintenance team in each pool of the complex. Regarding your complaint with delivering drinks in room service, remember you have a daily restocked minibar in your room. With kind regards. Diego Campo