Ratings based on 1,662 Verified Reviews

4.2 out of 5
80% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington ky

Nice, but huge

Posted Jun 23, 2018
This place is massive, beautiful location, not your typical island retreat.
Comment from Hotel Management
Jun 23, 2018 by HrhcPuntacana, Hotel Management
Dear Brandon, thank you so much for taking the time to provide us with your feedback regarding your recent stay with us. We are glad to know that you enjoyed our hotel. We do hope that we’ll be able to welcome you back again very soon! Rock On!
2 out of 5
by A verified traveler

Sprawling Indifferance

Posted Jun 23, 2018
Huge property Half the staff treats you with contempt I would recommend other properties. On the plus side food is good here
Comment from Hotel Management
Jun 23, 2018 by General Manager of Hard Rock Hotel & Casino Punta , Hotel Management
Hello Hardrocker. we were saddened to read that your stay didn’t go as you planned. We truly regret all the inconvenience presented. You may rest assured that we have shared your comments with our Management and all the involved department. You may rest assured that we’re taking the necessary actions. We hope that you would give us another try so we can change any misperception you may have and regain back your trust.
5 out of 5
by A verified traveler

Posted Jun 20, 2018
Comment from Hotel Management
Jun 20, 2018 by hrhcpuntacana, Hotel Management
Thank you so much for this excellent rating. We would love to to have you back!
3 out of 5
by A verified traveler

Posted Jun 20, 2018
The hotel was just ok. The staff was the best part. They were all super friendly and went out of their way to accommodate or just help out. The resort itself was beautiful but there were a couple of sewer leaks while we were there that made certain sections of the resort smell terrible. The food was just ok and the ac in the rooms have a hard time cooling. For the money we spent to stay there I was just excepting better than just ok!
Comment from Hotel Management
Jun 20, 2018 by hrhcpuntacana, Hotel Management
We very much regret that we failed to ensure your comfort during your stay. The departments involved have been notified of the issues you experienced and corrective actions are in place. We are always looking for ways to improve and your remarks definitely help us.
5 out of 5
by A verified traveler from Alabama

Posted Jun 17, 2018
Loved it best hotel ever
Comment from Hotel Management
Jun 18, 2018 by hrhcpuntacana, Hotel Management
Thank you for recommending us to future Rock Stars and we look forward to welcoming you back! Rock On!
5 out of 5
by A verified traveler from New York

Posted Jun 14, 2018
Trip was good
Comment from Hotel Management
Jun 16, 2018 by Hard Rock Hotel & Casino Punta Cana , Hotel Management
We are so happy to know that you enjoyed your stay with us. We hope you come back soon. Rock On!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jun 7, 2018
We really enjoyed our stay at the Hard Rock Hotel and casino all inclusive. The grounds were always kept nice and clean. We enjoyed the wide variety of restaurants available. We will definitely come again.
Comment from Hotel Management
Jun 7, 2018 by HrhcPuntacana, Hotel Management
Thank you for your great review! We are glad we got to impress you with all of what we have to offer!! We are delighted you enjoyed your stay and look forward to seeing you again soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2018
Overall enjoyable beds were two small plenty of dinning options
Comment from Hotel Management
Jun 4, 2018 by hrhcpuntacana, Hotel Management
Thank you for your review. We hope that you give us the chance to modify that 4 star into a 5 star in your next visit to us!
4 out of 5
by A verified traveler

Posted Jun 2, 2018
Comment from Hotel Management
Jun 3, 2018 by General Manager of Hard Rock Hotel & Casino Punta , Hotel Management
Dear Hard Rocker, We wish to thank you for your rating and we hope that you will be visiting us soon in the Sunny Caribbean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2018
We had a great time!! Hotel staff was great! Food was not so great! Overall loved the hotel!
Comment from Hotel Management
Jun 2, 2018 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Thank you for sharing your experience with us. We are so happy to know that you enjoyed your stay and we hope to welcome you back soon!. Rock On!