Do not book a hotel stay here.
Posted Sep 13, 2016 on Orbitz
Do not waste your money here. I do not recommend this hotel to anyone. To start off the hotel room are very outdated, the beds are very uncomfortable, and the room phone did not work. We reported the room not working to the front desk so that it can fixed, they stated that the phone will get repaired that same day. We stayed at this hotel for 5 days and reported the phone not working every single day sometimes twice a day to the front desk and by the time it was time to leave the phone was still not working.
The pool was dirty, the comforter and beds had a bad smell, the eating areas are not air conditioned, the beach area is dirty due to cups, cigarette buds, stuff left behind, and algae not being cleaned by the hotel staff. The worst thing about this hotel is the staff and the food. The staff is not friendly at all, they are not helpful and they seem to have a bad attitude/negative with the service they are suppose to provide. The food was horrible, we got food poisoning, the food doesn't have any flavor to it, and the plates were dirty. We even found a dead roach on a plate where the clean plates are kept. Never again will I return to this hotel/resort. I really expected more from a RIU hotel since I have visited some in Cancun but they are not the same at all. Seems like a totally different chain other then RIU. Do not book a trip here unless you want to have a bad time and experience.